No they are absolutely horrible!! I took my Shih Tzu in to get groomed today, got a phone call that my babies eyeball was popping out. When I got there the groomer a very nice young lady was trying to explain to me what had happened, but the owner would not allow her to talk he continue to over talk her the entire time he was rude and disregarded the pain that my dog was in. I told him I was not interested in hearing what he had to say that I wanted to hear what she had to say so I could find out what exactly happened so I could tell the vet. I was so upset! He tells me you can't sue us because we have a written agreement. When I asked for a copy of the written agreement the young lady very nice went to make me a copy and he's like no don't give it to her give it to me yanking it out of her hands. WHAT A DOG IS HURTING AND THATS WHAT YOUR THINKING ABOUT!!! At that point I not only was upset but then I got angry and explain to him my attorney would be contacting him!!! Only then did he give me the copy. There was no caring, no compassion, no I'm sorry that your dogs in pain nothing!!! When I got there she was still tied to the table shaking with her eye halfway popped out. He claims to be the owner if you're the owner you should have so much love in your heart for animals. Especially for one that eyeball is halfway popped out!!! Someone that claims to love animals you would think would be in tears even if its not there dog. He is definitely a terrible human being!!! He told me I'm lucky that I'm getting her a free haircut and that I was not welcome back there. Really as if I would bring my dog back to a place where the owner has no compassion for a dog!!!!! PLEASE DO NOT BRING YOUR ANIMALS HERE!!! read more