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    Puppy Love

    5.0 (4 reviews)
    Closed 10:30 am - 6:00 pm

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    7 years ago

    Helpful 15
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    7 years ago

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    7 years ago

    Love it and glad I found them when I was looking for birthday party or puppy cake. Returning again and 5 stars down

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    16 years ago

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    PetSmart

    PetSmart

    (15 reviews)

    Bad customer service - unfriendly groomer and 4 1/2 hour wait time for only a bath and brush.read more

    Today I called when the store opened to ask if I could bring my puppy in this afternoon to have her…read morenails clipped. The lady said yes and be sure I bring the puppy's rabies vaccination. I told her the puppy is only eight weeks old. The lady said, the state of Texas requires dogs to be vaccinated at four months, so just bring her other vaccination records . At 2 PM, I brought my puppy in with her required records through the grooming door. I explained to the lady grooming closest to the entrance that I needed the puppies nails clipped. She immediately said, "did you bring the rabies vaccination record?" I said no, she is only eight weeks old. This Petsmart representative immediately in a stern voice said, the state of Texas requires that your dog have a rabies vaccination. I replied, I called this morning and Was told about that requirement, she said the dog had to be four months for the rabies vaccine. My puppy is only eight weeks old and I have brought her other vaccination records. The Petsmart representative immediately said I wonder who that was? She went on three more times talking about the state of Texas and how I had to have the rabies vaccine with me while I'm repeatedly saying the puppy is eight weeks old. Finally I said the puppy is two months old! It was evident, that this Texas rabies vaccine was quite the deterrent against getting more business for grooming department. At that point PetSmart representative immediately said, "Well, it's an hour wait! " at first I said I would wait and I walked around the store thinking about how I was treated and decided not to put myself through that again. I bought nail clippers and took them home to clip my puppies nails. This PetSmart representative had accomplished her mission, which was to deter walk-in business to the grooming department. For today, she was the face of Petsmart and that face was ugly.

    Puppy Love - petstore - Updated May 2026

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