I waited several weeks before writing this review so I could evaluate the experience as objectively…read moreas possible. Summary I brought a pregnant dam to this clinic for an emergency C-section after labor stalled. The initial surgery resulted in severe internal bleeding that required a second emergency surgery later the same day by a different surgeon to save her life. Communication throughout the process was poor, and my dam and puppies were kept at the clinic for more than 24 hours. After discharge, the puppies were significantly underweight, dehydrated, and in poor condition. All puppies contracted canine parvovirus despite the dam being fully vaccinated. Full Experience We recently relocated our kennel to the area and had a large-breed dam whose labor stalled approximately three hours after delivering her first puppy. The emergency clinic we had previously vetted was closed, so out of necessity I brought her to NVC at approximately 4:00 a.m. on 5/5/2026. After the initial examination, bloodwork, radiographs, and ultrasound, Dr. James Longoria recommended proceeding with a C-section. He assured me that he routinely performed C-sections and spays and advised that spaying during the final C-section would be more cost-effective. Before surgery, I specifically asked whether oxytocin would be administered in an attempt to stimulate labor before performing surgery. I was told it would be. However, the medical records I later received contain no indication that oxytocin was ever administered. I was also told my dog would be seen immediately. Instead, the surgery began significantly later than I was led to expect. Around the time I had been told discharge would occur, I returned to the clinic and was informed that my dog was still in surgery. When I questioned the delay, I was told the procedure was taking longer because of the size of the blood vessels that needed to be closed. During this time, staff asked me to bring in the puppy that had already been delivered at home so it could nurse with the dam and litter. Believing this would be in the puppies' best interest, I agreed. Several hours later, after repeated attempts to obtain updates, I received a call from lead surgeon Dr. Brady Hanson requesting permission to take my dog back into surgery because she was not doing well. I immediately consented. Dr. Hanson later informed me that he had found multiple sites of internal bleeding and had to perform emergency corrective surgery. He also administered multiple blood transfusions. In my opinion, Dr. Hanson saved my dog's life. He communicated clearly, acted decisively, and was transparent about what had occurred. For that, I am genuinely grateful. Unfortunately, communication from the clinic as a whole remained poor throughout the remainder of the hospitalization. I repeatedly called seeking updates and was consistently told that the puppies were doing well and nursing normally. I specifically asked whether puppy weights were being monitored to ensure proper neonatal development and was told that they were. On 5/6/2026, I was finally told I could pick up the dam and puppies. Upon discharge, I was shocked by the condition of the puppies. They were significantly underweight, dehydrated, and appeared to have received inadequate care during their first 32 hours of life. When I requested their birth weights, I was informed that puppy weights were not recorded because only the dam was considered the patient. This directly contradicted what I had previously been told when I specifically asked whether weights were being monitored. Every puppy developed canine parvovirus. Because the dam was fully vaccinated and we've never had parvo in our program, I can only speculate as to how this occurred. My concern is that the puppies may not have received adequate nursing and colostrum during their critical first hours of life, especially given the dam's medical complications and need for a second surgery. Regardless of the cause, I spent the next three weeks providing around-the-clock intensive care to save the litter. Thankfully, all puppies survived with the guidance and treatment provided by my regular veterinarian. Final Thoughts My total bill was $5,212. The clinic did not charge me for the second surgery that was required to correct the complications from the first procedure. The financial cost, however, pales in comparison to the time, emotional stress, and ongoing expense of managing a parvovirus outbreak and decontaminating our home and kennel property. While I am thankful to Dr. Hanson for saving my dog's life, my overall experience with this clinic was deeply disappointing. Between the surgical complications, inconsistent communication, conflicting information regarding puppy care, and the condition of the puppies at discharge, I cannot recommend this facility. If faced with another emergency, I would choose to drive to Houston or to a 24-hour clinic across the Louisiana border rather than return here.

Drove two hours for my cat's UTI/blockage treatment. Paid $4,200 for a two-day catheter and…read moremonitoring. He went in Tuesday after I found him straining with blood drops on the tile. They removed the catheter Thursday and had us wait 12 hours, which is standard, to see if he'd urinate normally. He re-blocked. Their "plan"? Another $4,200 to reinsert the catheter over the holiday weekend because no surgeon was available until Monday, plus $7,000 for the actual surgery. Total: $15,400. At no point did anyone explain the real risks, the high likelihood of re-blocking, or actual surgical outcomes. Zero transparency. They told me over the phone we would get a $1,084 refund if we chose euthanasia, minus the $84 communal burial fee, so around $1,000. When we showed up to say goodbye--because $15k is not realistic for most people--the refund suddenly dropped to $770. The excuse? One employee said they "checked his urine again," after we had already made the decision. Another said we were charged $230 for another day of hospitalization, even though we returned the same day as the supposed checkout time. It felt like numbers were being invented on the spot. They also pushed credit applications hard, trying to funnel us into financing their inflated corporate prices. And one more thing: On Tuesday when I dropped him off, I didn't have the full $4,200 immediately because I had to transfer money from savings--like any normal person in an emergency. I told them I could pay $2,000 now and the rest the next day when the transfer cleared. I even gave them the card number to charge. They still refused to treat him until every dollar was paid upfront. No compassion. No flexibility. Pay in full or your pet doesn't get help. This is a private-equity-owned clinic, and the behavior shows it: predatory pricing, shifting numbers, no empathy, and zero interest in the actual animal. My cat's life was effectively held behind a paywall. If I could give negative 1,000 stars, I would. Terrible care, terrible ethics--only the bathroom was clean. Save your pet's life, go somewhere else! If you have a similar story, feel free to reach out to me on IG: praecordiasghost I'd like to hear it.

This vet clinic is one of the best I have ever been to. My dogs love going to the vet. Even my…read moreornery rescue, who was terrified of men, never gave Dr Williams any trouble. Dr Williams is professional and so courteous, has sympathy for the most emotional of us. He has never turned away any of my stupid questions or even my friend when she called about a baby bird she had rescued. Dr Williams and his wife have cried with us when have lost pets and just as excited as us when we get a new one. And they don't judge my habit of rescuing abused potties. They are very thorough in the exams and has an old country vet feel that definitely shows that he is doing what he loves and truly cares about his patients.. 2 and 4 legged!!

These folks are the best. I have taken all my critters here for 15 years and now that I have moved…read moreto Phoenix, I still call them with questions. They know their owners and they know their patients and are always willing to answer questions or provide additional reading on problem areas whether it is a diagnosis and explanation of treatement required or just behavioral changes and training. They will also just listen to panicky pet mom and give advice that doesn't require an office visit.