Very poor customer service. Went in asking if they had a specific "pest deterring" plant, was met…read morewith disregard. When the young lady worker walked in I tried asking her my question, she clearly saw me trying to talk to her but brushed me off/ignored me and instead went out to meet a food delivery driver for her milkshakes or sodas. She then went and helped two other people before allowing me to ask my question, even then I was met with a dismissive attitude. Young lady told me "we don't have those this time of year" as if I should have known that. I have never had plants before. Didn't even recommend anything similar to what I was looking for so I left and I won't be coming back.

Did not have what I was looking for, but we're very nice and gave me some other ideas where I could…read morefind what I was looking for.

Nothings where it should be. Items are out of stock when website says they aren't…read more Horrible customer service. The worst hardware store I've ever been too.

This Lowe's is by far the worst hardware store in SETX. The inventory is always off from what their…read morewebsite says leaving you in a bind. For the past two years the shelf organization has consistently been off. I would be remised without saying there are a few good employees that are very helpful. Unfortunately, the lack of organization and poor management makes it hard for the few good staff members.

Step in for the little slice of Americana that is the independent hardware store. Have a key made,…read moremix some paint, purchase some glass or screen or pipe or wire--custom cut to your specifications. Pick up some sandpaper, some fire ant killer, some wood glue and a wrench. Is it a hammer you are looking for? Choose between ball peen, claw, rubber or sledge. Something that cuts? Peruse the hatchet and axe and lopper and pocket knife selections. Nab a nut, buy a bolt, put your DIY hat on and become one with your inner HGTV star who's been fighting to get out. No Drago Hardware doesn't offer the variety of Home Depot, nor the volume pricing of Lowe's, but it kills the big boxes in customer service and charm. On my recent visit, I caught the owner wiring a light kit onto a ceiling fan for a customer...at no charge. How is that for service? When you shop at Drago Hardware you are supporting the dwindling small business community in Port Arthur and the Drago family which has operated this enterprise since 1931.

October 3rd 2018 10am. My name is Justice Chevalier and I am a recently seperated Veteran. I just…read moregot my first house since I have been back home from my tour.. I needed a tool for my water meter so I could have functioning utilities. Mind you that I also had to be to work so I was moving expeditiously.This morning I went to Drago Hardware Co.1900 9th Ave. Port Arthur TX. As I go to checkout an employee at the register was casually talking with another civilian that wasnt making a purchase. I ask if I can be checked out. He looks at me with disgust. Raises his voice As if I was across the store to tell me how rude I am. Only to be followed by derogatory and racists remarks; such as "your people won't ever get ahead" and "you'll just end up in prison" all because I asked to be checked out. His actions can not be justified. I was bothered by my experience. I thought for certain that type of behavior wasn't tolerated at the store , but unfortunately that was just the tip of the iceberg. I call the location to speak with a manager to inform of the situation. I noticed she seemed uneased with attitude galore. I can only assume because of my distinguished African American accent. I asked how she was doing only to be insulted again. She replied with "fine up until this phone call" followed by a dial tone. I will be having a peaceful protest until this is brought to light .

I have used this store for many years.Im giving them a one star because of the two workers that…read morecame to my home banging on my door.I reviewed my door video and could not believe how two grown men was banging on my door at the same time.I went to store to show manager the video and one of the ones that was banging on my door was laughing like it was funny.This was.all behind a two hundred dollar TV.I was glad to have pd that month and a half payment pd out.Erica is the best professional worker they have at the Port Arthur store .NO CUSTOMER SHOULD NEVER BE DISRESPECTED AT THEIR HOME.I HOPE THOSE TWO BOYS WAS FIRED .THEY DIFFERENTLY MADE ME CHANGE MY MIND ABOUT EVER MAKING ANOTHER PURCHASE THERE.GOOD EMPLOYEES GIVE A COMPANY A GOOD LOOK NOT BAD ONES

I have never shopped here or bought a single thing from them, but that doesn't stop them from…read morecalling my cell literally every day. Stop the unsolicited phone calls please-I will never do business with you.