Super helpful Staff for my senior mother's question. Pots painted pretty? They said not yet but hope to one day. And to check back. Super friendly employee she caught coming back from lunch and was not even clocked in. So super service. Thanks. read more

Such a trash heap of a property. They keep their store hundreds of feet back from the street so you'd figure they'd clean or trim maybe once in a while. Nope. They don't give a care about Watsonville and the hundreds of students walking past each day. They will exploit their farming community though! Pick up your trash and broken branches and garbage parking lot. Or go build on Santana Row if you're above us. read more

Tractor Supply - Litter from last year. - Pet Stores Near Me - Watsonville, California

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I always get what I want here and of course I get some great ideas of some other things and projects that I need to be doing. I always have a great time. I always find everything very clean and organized in. The staff is very friendly. read more

Tractor Supply - Giant chicken statue - Pet Stores Near Me - Watsonville, California

I ordered for the first time from this store and company, and they cancelled the order due to running out of stock. Fine, that happens. Whats not ok is to NOT LET THE CUSTOMER KNOW! So you're waiting and waiting for the order, even checking and it says processing, only to finally find out it was cancelled. Terrible customer service. Never ordering from them again. read more

The watsonville store is a dumpster fire of a TCS location. Came into the store for a very specific sale ($9.99 flannels). The register was not ringing them up for the sales price and the cashier tells me "you picked the wrong ones". I did not - I even had another associate show me the ones that are specifically on sale to avoid this situation. 2 more associates come over to show the cashier the signs from the rack and she flat-out refuses to honor the price because "the computer says this is the price". I left the shirts there and only purchased my dog toys because I'm not going to pay more than the advertised price because a human refuses to figure out how to override a machine. Watch your receipts closely - I have a feeling a lot of customers got screwed on that "deal". read more

I went here because I love the one in San Diego. There, the prices are fair or lower than a place like Home Depot. I didn't find this to be the case here. I did much less shopping than I thought I would. I bought a couple of dog dishes that were a real waste of money. With hardly any wear, they ended bent up like a soda can. My dogs are not rough with things so unless they had a change of personality and repeatedly threw the dishes against the wall while I left them alone one day, I don't know how they ended up with several bends in the dishes. People are nice here though. I'd probably go back if I couldn't get something somewhere else but I won't make a special trip like I did last time. One positive thing I did notice is that they have a couple of chicken coops that seem to be a good deal. read more

Curbside pick up is not really curbside. They have a phone number to call in which we did. They told us to go in. My husband went it which defeats the whole purpose of contactless pick up. Went to customer service on which they said the order was ready. They initially wanted my husband to bring the order to the car since he was in there already. This is in the peak of Covid. Why promote contactless curbside when you cannot deliver? Maybe this was this their first order but here's to hoping they get better. read more

Tractor Supply - Pet Stores Near Me - Watsonville, California

I had never been into this store before today I go in there for the first time and I'm just kind of looking around I had probably close to five different employees trying to follow me around looking at what I had looking over my shoulder asking me if I needed help like pretty much just harassing me in that store I will never go to that store ever again read more

Excellent for ordering my pet vaccinations and supplies! Super easy to pick up my online orders. The staff is OVER and ABOVE with their friendly and helpful personalized service! Love this place read more

At 5:30 on a Friday night, the manager and small group of employees like to congregate in the check out isles and visit while customers attempt to pay for their items. My 8 month pregnant wife, daughter and I, had to squeeze through while 3 other employees and a manager pretended not to see us while casually talking about restaurants. I knew she was a manager because she was instructing others to take their 30 min lunch, practically in my ear. Very frustrating checking out of a store with a small family, hands full of items, and to have someone in your personal bubble. And making mention of the issue, or a formal complaint I doubt would have solved anything. Poor management. Covid safe? I think not. read more

I loved this place because it's closed to home and service on good days is good. I go here to give my dog a bath and usually my experience is good. Yet today it was so dirty and the towel rack was so full and they didn't have clean towels. I wasn't told until I actually was heading to the bath area. I was going to take a picture of the please but there was actually another girls using her car blanket to dry her dog. I had to use my shirt. read more

I bought 5 baby chicks on 4/11/2023 , which is sex linked pullets from here. We drove all the way from SJ as Gilroy stores did not carried any at that time. Fast forward to today and realize that 3 of those 4 are cockerels. I understand the probability but 75% inaccuracy, that is just unacceptable. So I would strongly encourage those who just want hens and not not cockerels, do not come here to buy. I did called up the manager in this store to comment and their answer is there is nothing can be done. All in all, I'm deeply disappointed. read more

I am a frequent buyer at Tractor Supply. The customer service here is usually very good. Today I was very disappointed in the "help" from an older gray haired man with the name beginning with a D. He seems very gruff & Grumpy. Not customer friendly at least with me. read more

I do not recommend this business at all due to their extremely poor customer service. If you need something from a place like this, JUST BUY ONLINE!!!. I found myself in urgent need of a pocket knife to give to one of my co-workers as appreciation for a big favor he did for me a couple of days ago. I buy and sell on Amazon and ebay all the time but I felt like I should also support the local economy now and then. Sure enough, I found a knife I liked inside their locked display case so I asked the cashier if she could open it for me. I was willing to pay the extra $20 compared to online price for the same knife...Her response was "I'll have someone come and help you right away". I waited five minutes, nobody came... a worker walked by and I asked him for help. He says "I'll be right back with you". I stood there next to the knife case for at least eight or seven more minutes, waiting... I go back to the cashier and ask her AGAIN: Is someone coming to help me or not? She looked dumbfounded, like what do you need sir? I tell her...I NEED HELP, I NEED TO BUY A POCKET KNIFE! She had been chitchatting all this time with another customer who had already paid!!! Another customer came to pay but instead of helping ME who had been waiting patiently for almost fifteen minutes she went ahead and helped the other guy!!! I'm not coming back to this place, if they don't want my business I will just buy online, period. read more

I was there to pick up dog kennel, and they helped me immediately. Gentlemen that work there made sure my dog kennel was secured in the pick-up truck. I can say that the customer service was great thanks to that specific gentleman that helped me at the beginning. I wish I could remember his name. read more

Mallory was so extremely helpful with our many questions regarding equipment, feed and laying hens. We really appreciate her knowledge, professional demeanor and friendliness. Such a delightful experience! Thanks Mallory! read more

I was very pleased with my recent purchase at this location. I purchased a order for delivery that was cancelled without notice however the manager Susan delivered the item to me personally during a flood watch. Super thankful and so are my husbands dry feet! Thank you again read more

This was the worst service ever! I had to wait 30 minutes for a curbside pickup. I ended up yelling at the side yard to get some help. No one cared. I called inside 5 different times and was out on hold, once lost a connection. I will never go back. The employees were kids who didn't give a hoot about the customer and the manager was even worse, as she lollygagged in the side yard while I waited in the hot sun to pick up my order. Don't waste your time going there unless they get new employees and new management. read more

Negative stars would be more appropriate. Unfortunately I had to go here since they do open before Aromas feed. The girl at the register was Completely ignorant, rude and snotty. She acted like Paris Hilton. Like is this an episode of The Simple Life? Not only have they been out of Senior Equine for days, it took forever for someone to tell me that. Eventually I did learn that there was one damaged bag left of a senior alternative. It was 25% off which I was happy about bc I'm a bargain hunter. I don't know what the employees are so busy doing in the back, but I was able to flag a kid down to lift the bag into the cart for me. After Paris Hilton rang me up, she did tell me to have a good day. I ignored her bc I was pissed off which was kinda my bad. When I got home I realized that not only was the packagimg of my bag damaged, but it was only 2/3 full, if that. I feel like I just got mugged. Name one other feed supply that doesn't load the bags into your car for you. How does this place stay in business? read more

I was amazed at the level of care from each employee I encountered during my visit a few days ago. Employees seem to enjoy working there and I was greeted multiple times and asked if I needed any help, will definitely come back to Tractor Supply. Shelves are well stocked and they have just about anything you need for your rural property, including animal feed of every variety. Worth the drive if you don't live in Watsonville. Whoever manages this location deserves more than five stars. Keep it up kind people. read more

1.877.718.6750 - customer solutions center in tennessee, their corporate office. you will need this number if you try to exchange anything here. you have to keep your receipt (who keeps all their receipts?), it has to be within 30 days (excuse me, i was busy being evacuated 4 times for flood danger) and you have to tolerate being shouted at. i have a bag of birdseed that exploded with moths when i opened it. i called to check if they had another bag in stock so i could exchange it. after being on hold for over 10 minutes while listening to the employees talk about lunch and gossiping, i called back. ken, who claimed to be the assistant manager, was rude to me, demanded that i have a receipt or have their store card so he can make sure i bought the item within the 30 days. he talked over me, interrupted and generally acted like i was trying to take money from his own pocket. no interest in customer service. it's a bag of birdseed! and i wasn't asking for a refund, i just wanted to exchange it. i asked ken if tractor supply stands by its products and he launched into another round of where is my "receipt within the 30 days"? he was a broken record. so i called the corporate office, spoke with trisha who was courteous and professional. she is sending me a gift card to replace the spoiled birdseed and is emailing the manager at this store about this incident. to be fair, if i'd been able to get a hold of mallory whom i was told was the manager today, she might have had the critical thinking skills to resolve this. but she wasn't in when i called back (again!) and i did not want to play telephone tag after the hassle of my earlier phone experience, so i called corporate. **the one star review is for the watsonville store. the corporate customer solutions center in tennessee, they get 100 stars** read more

If you shop here, bring your patience. They have lost of items out of stock. It won't help to call ahead, the computer never matches real stock. Customer service is mostly slow and surly. I think they are understaffed and under supported by management. read more

Susan was an absolute delight we had an issue with our order she had given us a temporary fix until the order arrived that was unexpected which awesome she went over and beyond to make things right she is awesome I highly recommend this store if you're in town Watsonville go check it out. read more

Buy my work boots here all the time great service this time did a exchange on defective boot no problem at all thanks.

The customer service here is amazing. These are real people! My truck battery went out and the manager came out within 1 minute and jumped my truck! I love these guys they always give me extra information that helps me personally. read more

I was so happy when TSC moved to town for all my animal and farm supply needs. However, they habitually are out of stock of my canned dog food and horse cubes. So today, I went to talk to Chris the "manager" about it and he acted irritated about me asking him about it. He took no responsibility and wanted to argue and make excuses for why they are "wiped out" of feed. He blamed one of his employees and walked away. To sum it up, I won't be returning for anything in the future. read more

This store is awesome! It has everything you could possibly need for your ranch, farm or homestead. They have a nice array of western apparel. A huge selection of premium dog and cat food. Everything for all of your livestock. Nice hard to find tools and hardware. Good gardening supplies, even tires and oil. Their staff is very friendly and helpful. We'll defiantly be back! read more

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We called to confirm they had the two items in stock before we drove 2 hours to get there. They said they were in stock and in fact had 3 of one of the items. WRONG! Neither were in stock. They called their Gilroy store to confirm that they had the items, which they did say were in stock, and suggested we go there. We drove another 30 minutes there to find both were not in stock AGAIN. Do they lie? Do they have no knowledge of their inventory? Are they too lazy to check? We were prepared to spend about $2000 on our combined purchases. You would think they could get their s#!% together. We will never ever attempt to do business at any Tractor Supply Company in the future! read more

This was my first time in this Tractor Supply. I was eagerly greeted by Mallory. Found the customer service counter and Jennifer helped me with lamb feed. Best part of my visit is the stall mats are way cheaper than my home store and Darrel loaded them into my truck and he's the sweetest. read more

Just moved to the area and now need farm/ranch supplies so have been wanting to stop by here. First, super friendly staff all throughout our visit. Very helpful staff when you did need help. Walked you to the product. Thoroughly knowledgeable about products. Second, For a rather small store they have a large supply of items. We left with info on ordering a chicken coop online (it's big and the display is outside) a composting book. Chicken food, a couple of tarps and a couple of dog chew bones. Great experience all round. We will be back. read more

Still scratching my head on this one. Amazingly bad service, for no apparent reason. One of our mechanics got some overalls from this company. We liked em, and I called about ordering some more for the rest of the team. Astonishingly, nothing from Tractor Supply Co. No help, no reason, just outright stubborn refusal to do business. I've never been told NO more times from a business for no reason. They claim the order size (15-20 pieces) is too large. We offered to pre-pay the order. We offered to have someone drive there to pick them up. We offered to pay cash or check. For some odd reason, the people who work here think they aren't in the helping customer business. For no reason at all, they refused to place an order with the manufacturer on our behalf. Absolutely refuse to return calls, or allow us to talk with anyone in management. Inexplicably bad service. I'd encourage everyone to find a supplier that wants to be in business and help people. read more

This is where I buy my birdseed; Classic Blend for the songbirds and Nyger for the finches.

Very helpful at this store. Went to see about a broken part and they fixed me right up! Found my new favorite Tractor Supply - besides, it's closer to me than the other great Tractor Supplies. read more

well , i love this store, to a certain point. they are great for all pet stuff. and they have installed a self dog washing station ,recently. and have not got it , up and running yet , i dont know why they put it in, if its just going to waste space. i have peeked , in the window , of the room, where its located , in the store and its got, everything , you need , to do a fantastic job , on your dog , top of the line, tubs. your dog walks into . hoses and shampoo hook up , to regulate the product of soap. i know these items are not cheap, to have been install. and now nothing gets used . i understand , and was told, it would open soon, atleast a dozen times on the phone. so open it. also was told delay for reasons of covid 19. ok thats a poor excuse , when your using soap and water washing the dog. i did want to give 4 starts but this has been going on for to many weeks . its throwing money down the drain , when you have all the expensive equipment. to just sit there, , i hope this review makes it to managment for doing a better job for the customer. get an employee to there job. i was told on monday the holiday this week that in the next 2 weeks it should be open, i said 2 weeks omg. i was told today friday, again 2 weeks . whats the hold up?? please get it done why have. disappointing read more

I can not say enough good things about this place! It has been a totally blessing since we moved to the Mountains. Everyone there is so very very friendly and helpful. They know us know, never bat an eye to go above and beyond to help us. The prices are great, and the have a very large selection of things you need, or didn't know you needed! :) read more

A lot of great stuff for great price really should check it out. I got me some Durango steel toe boots for very good reasonable price. Will definitely shop there again read more

I bought some horse stall mats here to use in my home gym. The other feed stores in town did not have horse stall mats in stock and they would have been more expensive. I got help right away, with finding the mats and loading them into my truck. The process was smooth. I would return. read more