1. Tractor Supply

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    Venice, FL

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    Tractor Supply

    2.0 (4 reviews)
    Closed • 8:00 am - 9:00 pm

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    1 year ago

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    8 months ago

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    Petco

    Petco

    (17 reviews)

    Staff is friendly and helpful. Fully stocked on products and variety…read more We also love the groomers and pet hotel staff. They always do a great job

    This is a zero star review as I'm unable to put zero in. We took our golden retriever there to be…read moregroomed. This was the second time we used Petco for our golden retriever. The first time the groomer pulled out an example of fur length. I found an extremely confusing since I had a golden retriever, and they have several coats of fur. They simply can't get that short. They still cut the chest and belly very very, very short, basically shaved his belly. We went back the second time two weeks ago same groomer same example of hair length than the beginning. He asked me are you just here for a trim and bath? I said yes the trim last time was fine except last time you cut his belly too short and I need you to keep it longer. He came back and told me he would leave it long so that when we picked up the dog, we could determine if it needed to be any shorter on his chest and belly. Amazingly, he shaved my entire golden retriever all the way down. There are bald spots under his legs all over his belly chunks taken out even if I asked for a complete shave. This was the most horrendous thing I've ever seen.. I filed a complaint several weeks ago and was told I would get a follow up in a day or two I'm still waiting. I followed up with them again today and I'm really to the point that they're not gonna do anything. They asked us to follow up with the store so we did. The groomer himself answered the phone while my wife asked for the manager. He disappeared and left her on hold for about 10 minutes before she hung up and called the manager back a half hour later the manager still had no idea that my wife had called as the person that took the call never got his attention according to the manager, but the manager responded back with knowledge of the grooming, which led us to believe that he didn't fact already know. The person trains groomers I believe her name was Shannon took over and said absolutely the groomer screwed up. He should never take out hair samples for length for a golden retriever and every groomer is thoroughly trained and understanding that golden retrievers don't get shaved down and that they should've questioned if that's what he thought. Yet here we are it was so bad that we asked them to watch the video because we were concerned about how the entire cut went since there was huge chunks taken out under his arms pits, etc. they told us everything was fine. He was treated well yet he came home like he had been through a war. The head groomer told us that the groomer Curtis had problems with bad cuts before and they would add this to the list and document it. That's mind blowing to me because she claims he is thoroughly and totally trained which I find very hard to believe. Shannon, the head groomer is clearly protecting the store. Corporate keeps telling us to contact the store yet the resolution is nothing. After contacting the store they went from. This is absolutely unacceptable. He did the wrong thing he's done it before two and it's just a bad cut. We'll talk to him while I have Vet bills in the possibility of some serious problems with the hair growth back for a golden retriever. It'll take six months to a year before it all comes back with vet bills and I was offered 10,000 points on the app

    Tractor Supply - petstore - Updated October 2026

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