Terrible service if you want to return an item. On 12/26/24, I was told the $20 Tshirt I wanted to return would only result in a store card rather than return to my cc. Reason being that I had exchanged the shirt to get a different size a week earlier. What I didnt know was the "cashier who made the exchange was new, didnt alert me to this policy and was no longer working there" according to the Mgr. I requested to speak to when John expressed he could not do anything different. Long story short, apparently the customer is never right in this TS Store, I was told by John (the rudest cashier I ever had the displeasure dealing with) that "this policy is on their website"(i.e., I should have known?). But what was worse, he called me "HUN" 3 times- I asked him to please stop calling me "Hun", yet he continued to do so in front of 3 other store staff including a mgr (Tiffany, Krystal, Jessica?)- the 4th time I told him I would call the police if he called me "hun" one more time, to which he told me to "go ahead" and something to the effect of the police would laugh in my face. I asked for the names/phone for management above these 4 poorly trained store staff, I was given the information (pictured), but I was unable to get in touch with the District Mgr Mike & Jessica's mailbox was full. I spent about $700 on christmas gifts for some needy children & family gifts in this Port Chartlotte (1185 Kings Hgwy) Store. I realize customers should know to expect very little customer service these days, but what I expected was someone to acknowledge that this was a misunderstanding, the information was not provided to me- the girl who originally helped me was new and inexperienced (which they told me) and she could have very easily rung the shirt up differently and I would not be in this situation. MY expectation was that a Manager should be able to "over ride" their cash register to make a credit card refund for a customer the day after Christmas. What I expected was that at least one person might say "I'm sorry this wasn't explained to you" but what I got was the exact opposite- a gang of employees NOT TRAINED in any type of customer service, and lastly, NO EMPLOYEE (especially one with a big chip on his shoulder) -JOHN- SHOULD EVER REFER TO A CUSTOMER AS "HUN" & CONTINUE TO RUDELY DO SO IN A CONDESCENDING MANNER AFTER BEING ASKED TO STOP! My opinion is that was immediate grounds for termination. The result of this interaction? My Husband and I will NEVER shop at a Tractor Supply again and I have since sold ALL of my Tractor Supply Stock at a nice profit. I do hope someone in Management and not at this Port Charlotte Store reads these reviews. Sincerely, Joanna
PS I don't know if the pdf file of the names/numbers has attached, so this is the motely crew I dealt with: John at register, Tiffany F (maybe a Mgr but you'd never know it) Krystal. I was given the phone for Jessica Webb- 941-815-8956 but the vm was always full; and Mike- District Mgr 941-940-5284 a phone that doesn't work.... read more
