I wanted to like this place, but unfortunately reliability and transparency have been major issues…read more On my first visit, I was quoted one price at drop-off and charged nearly double at pickup. The dogs looked fine, so I paid it, but unexpected price increases without prior communication aren't acceptable. Today was worse. I scheduled grooming for three dogs over a week in advance and arranged my work schedule around it. The morning of the appointment, I received a call cancelling all three because a groomer called out. I understand staffing issues happen, but cancelling long-scheduled appointments at the last minute -- with no effort to accommodate, reschedule same-week, or offer any solution it shows a lack of planning and respect for customers' time. Taking time off work and budgeting for a significant service only to have it cancelled hours before leaves customers stuck with very limited options. Between the pricing discrepancy and the day-of cancellation, this business has proven unreliable. I won't be returning and wouldn't recommend scheduling here if you need dependability.

Edit to the prior Review: Sadly... the buyer has overpriced…read moremost all the cat food, treats, & play items. I thought it was temporary, but they haven't lowered their prices in the past 10 months, so only 3 s, until their pricing & products become more affordable.

Horrible service. I talked to the owner directly he assured me they would maintain a supply of Emu…read morefeed. They have not. I have come in three weeks in a row and specifically ordered it and given them my name and number to call me when it would come in. They didn't. Today I went into the store again, still no feed, asked to speak to an owner or manager. He called her. Told her a customer was waiting. 20 minutes later she never came so I finally gave up.

Great folks, great prices and very knowledgeable. They will definitely be my go to feed n supply…read morestore! Thank you again!

birds are kept in terrible conditions; overcrowded cages, no play/stimulation/time outside of the…read morecage/wings clipped/kept in the dark with no natural light or even ability to look out a window :( and when i called them to ask why they think that's ok, they didn't see anything wrong with it-these people are not knowledgable on animals it's just about money

Cute store! Friendly employees. Tons of pet things in each isle…read more I came here to get my golden retriever groomed. Loved the cut, groom and service! We will be back monthly to get our dog in show mode! Reasonable price for our 95lber

The store is amazing! I have a very picky goldendoodle and he loved every one of your products I…read moretook home. I have a great location here in the Central Texas, Temple/Belton area, that I think that would great for your company if you were looking to expand. Drop me an email if so daniel@charterres.com

We just relocated a day ago and my 1 year old adolescent Aussie has been naturally struggling to…read moresettle. All of his usual enrichment toys are still en route to us so we headed to Natural Pawz to find him some goodies. Jovi was such a help and made a solid recommendation of a beef cheek roll chew which was thick and dense for our boy. We also found some great deals like a cooling vest at half off. There were even some clearance items she recommended as they were trying to clear them due to seasonal changes. Tucker got some good socialization from the visit there and is very pleased with all his goodies. We will be back. It is also a plus to see their reward program. Thankful also for employees masking and having accessible hand sanitizer.

Love this local pet supply store! Everyone is so friendly and they are always hosting rescue cats…read moreand dogs for adoption events. For Christmas they are taking donations for local shelters and having their Pound for Pound Challenge to help local rescues with food all year long. Last year they donated 175,000 pounds to local rescues. They are such a great local business. They have great selection of cat food! Fun cat trees and beds! Go check them out!

They no longer take cash!!! Just lost my business, yep no…read moremore shopping with them for me!

Dog treats were advertised as buy one, get one free. After cashier rang up the items, the two bags…read morewere over $49 and I was told I needed a loyalty card to get the sale price. When I tried to cancel the sale, I got a look like I was from Mars. Very bad for business. Won't be going back there again! Do better!!

I came here looking some dog food for my two dogs. Thankfully they had both large and small breed…read moreavailable. It's your typical pet store, but this one feels more spacious. They do have a dog wash here. I haven't used it for my pets, but it was great to know they have one. The places I used to go to around the area closed and this one is super close. They seem very short staffed here. At the time I shopped here and I ready to check out my wait to check out was about 15 minutes and I only had one person in front of me. Their dog food selection is pretty much all the premium food for pets. Not that any of the kibble today is great for our pets. But they have all the dog toys and leashes on the front right. Dog food is on the back right of the store as you enter the facility. All the cat stuff is in the left. Aquarium stuff in the far back. The accept contactless payment and have a rewards program you can sign up for.

Peanut my chihuahua was bitten by a bumblebee or a swarm of ants on his face and Nicole was very…read morehelpful and suggested Dog Asprin to help reduce the swelling. I gave the prescribed dosage to my dog and the swelling was reduced by morning. Nicole was very courteous, professional and knowledgeable!! Thank you Nicole!!

This place is amazing. A dog was dumped in my neighborhood. I went in looking for food and info to…read morehelp place this cute pup and they went over and above...they outfitted me with food and treats til we find him a forever home. They have an adoption program where new owners just pay sales tax on purchase of food for adopted pet! Please show them some love and get your fur baby supplies at Whole Pets Market!

What an Amazing Store with Such Wonderful Employees !! Since the summer heat has hit our area I…read morethought I might try out this Unique little Pet Store and check out their 'socks for pups' department ! They have a great Assortment and Sarah was So Helpful ! She let me try on a Few of their Selections and We fell In Love with the 'Mary Jane' booties, Ssoooo Cute for my Little Poodle I purchased them from Brian at the counter, and Again such a welcoming and friendly man ! They both told me if there was any problem I could exchange or return them, which made me feel grateful ! Well I placed the socks on my little girl to protect her paws from the Scorching Pavement and we were on our way to another shop. I stopped nearby to pick up something and noticed that my pups Back sock was missing I checked all through my car and yet nothing ! I thought I would take a chance and drive back to the Healthy Pet Store and there it was sitting on the sidewalk ! They were closed by the time I returned so I waited a few days thinking it might have been me who placed the socks on her foot incorrectly, but No, They were a little too big for her tiny Feet ! Bella and I returned and met Colin at the Cash Register, again a Very welcoming young man. I explained the situation to him and he told me he had an XXS Size at another location and would have them sent over ! He would call me when they arrived ! Sure enough he left a Voicemail and I Dropped back in. I met another young girl with an Unusual Name who assisted me immediately, Also So Very Nice ! We tried them on Immediately and the XXS Socks Fit Perfectly !! What a Great Experience at this store ! I Highly Recommend stopping in this location to meet such friendly employees and an assortment of great Products for your Pets !! I know I'll be back !

This is my favorite Healthy Pet Location. The staff is always so friendly and helpful.read more

First time curbside order & experience was wonderful. Employees are nice & always available to…read morehelp.

Recently visited this store to purchase tropical fish. A prominently posted sign on a tank…read moreindicated that all tropical fish and plants were 40% off. The person who retrieved my fish selections confirmed the info on the sign about the 40% off and told me which tanks that applied to. I got a couple of higher priced fish from those tanks knowing that the discount would help with the cost. When I got to check out the cashier told me that discount was only for their Rewards customers .. which I am not nor wish to be. I do not have an issue with complying with store policies IF I know in advance what they are. All they had to do was put the words "for Rewards Customers" on the sign. I suspect that the store is trying to take advantage of customers who would not pay attention to what price was charged at check out. Not only is this a bad business practice, the store lost a sale and I will use one of the other pet stores in the area. And I suspect continuing this misinformation will not help you compete with PetCo or PetSmart, Which BTW are just a 15 minute drive from your location. I read some of the negative reviews before doing this one. Mr. Business Manager. Respectfully Sir, if you choose to reply, please know that I am not your "neighbor". I am the customer with the money to spend and help your bottom line P & L. I, like others here, are educated consumers that know the value of positive or negative social media comments.

Great people to work with! No matter if your buying or selling or just need some chicken feed go to…read moreWMCO for all your feed needs!!