Like many folks have said in these reviews, everything about NHA was great---the workers, the…read morefacility, the adoption process, etc. But for the love of God, PLEASE stop the high-pressured insurance "consultation" by Fetch insurance at the end! We had already (gladly) spent an hour and a half at the shelter to adopt two kittens when we were directed to a dude sitting at a desk right in the middle of the lobby. We were told he was doing "post-adoption consultation" which was total BS. He made a few vague comments about kitten health and then jumped right into a hard sell for pet insurance. As others have said, guilt and pressure tactics are used in hopes of catching new owners, who want to do everything right for their new pet, at a vulnerable time. Like so many others, we fell for it, only to later realize that the insurance ($80 a month for 2 kittens) was insanely high! We cancelled as soon as we looked through the paperwork and saw that we had been taken. Luckily, Fetch refunds 100% in the first 30 days. We may use another insurer, but cornering and guilting new pet owners in the middle of a noisy and hectic shelter certainly put us off from EVER using Fetch. So a word of advice: if you adopt and they want to send you over to "post-adoption counseling," just say NO! Let them know that you're aware that it's just an insurance hard sell and that you prefer to research insurance options on your own. And as others have pointed out, avoid Murphy Road Animal Hospital at all costs! That's where the "free" exam is offered, but that vet clinic is notorious for horrific over-charging and poor care. Most vet clinics have discounts for initial wellness exams, and no vet is "free" since you still have to pay for shots.

In March, 2026, my wife and I adopted a 2-1/2 month old female Pit Rat terrier mix. She is full of…read moreenergy and very sweet. She has been suffering from constant urinary problem. She's almost 5 months now and obviously a puppy so pee accidents are expected. However, this is constant and sometimes she doesn't even realize she's going. Our vet has given 2 cycles of antibiotics and now says it's probably not infection. We changed vets and the new one tells us that being spayed at 2-1/2 months is WAY too soon and the hormone deficiency prior to a 1st heat cycle can cause all these problems and more! She could have lifelong urinary problems and is more susceptible to bone cancers, joint issues, as well as developmental issues. Early spaying is common practice at shelters but even the vet said that 2-1/2 months is just irresponsible on the part of Nashville Humane Association (NHA) and we are watching our new baby suffer everyday because they are in such a rush to process these puppies through the system for adoption. We would warn anyone adopting from NHA to ask questions about the early spay practices. FYI, a normal, healthy spay age is between 6 and 24 months. Adopt at your own risk (and puppy's) from a place like this.

Fabulous people! I've had several of my rescues spayed and neutered at New leash on life a.k.a. Joy…read moreClinic. Fantastic value for your money! Definitely worth the wait. They treat your animals like your babies. Thanks NLOL! Please spay, neuter, rescue, adopt, and volunteer.

I just took my 5 month old kitty to be spayed. The procedure to get registered for the appt was…read moreall by text and email. I was given all the information I needed to comply with their very efficient process. It was my first visit to this facility. I have know it for years but was under a certain idea that it was just for low income individuals or feral animals. I had an opportunity to see my sweet friend and the director of the facility and she informed me that that is a common misconception. She said they take all folks and most animals. There are a few dog type they don't spay or neuter. They did an exceptionally wonderful job with my asshole cat. She would not wear the cone or a sleeve over the surgery. So, I just had to watch her and she did great. The wound healed great. She is still an asshole but a smidge calmer. I actually was not charged anything due to the fact that I am on Medicare, so it was a great value to me. My plan is to donate to them through their wish list/amazon. Thanks for all you all do for the animals

We had a whim and decided to surprise the kids with kittens for Christmas. When we adopted them…read morehere they bent over backwards to make sure our experience was 5 star. Can you actually believe that they delivered our kittens on Christmas morning bright and early in elf costumes! They actually care for each animal and person wanting to add to their family by adopting! Our kids were so blown away and it really created an amazing memory for us that day so thank you and hats off to such a wonderful organization!

The facilities was very nice, however the staff was horrible. We found a dog and they refused to…read moretake him even though we had proof that he was found in Williamson County. County Manager or Director should review videos of employees in the office spaces, if there are cameras. If no cameras, they should install them as soon as possible. This was a very sad experience.

Mixed feelings on this. Quality services but the location and how things flow is vastly confusing…read moreand inconvenient. A volunteer told me that I had messed up the line but never informed me that I need to go through two fast food parking lots to get to their actual line. I believe that a map should be included with the direction email. Or maybe signs that direct traffic. Because that dead end sign is not helpful esp when it appears you have limited options. If you view the gps you see that the roads do not connect

I have taken over ten pets here, yes, 10. I usually take strays, my own pets and my family members…read morepets up because I have the time and ability. We have never had an issue and this has been occurring for nearly 5 years. They are always informative and answer any questions I may have. They work hard and they accept donations for anyone that does have something negative to say. You chose to go somewhere cheaper instead of a vet where you would have to pay plenty more for them to do the same thing, just with more time and staff. Consider donating financially or with dog/ cat food.