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    Tractor Supply

    5.0 (2 reviews)
    Closed 9:00 am - 7:00 pm

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    8 months ago

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    Petco

    Petco

    (44 reviews)

    Disappointed by Misleading "Walk‐In" Policy & Poor Customer Service…read more I took my dog to this shop expecting a simple nail-filling service, after speaking on the phone and being told "no appointments necessary"--so we drove over right away. Once there, staff said they couldn't do it because they "didn't have time / enough staff," despite the promise of walk-ins. We were asked to wait 20 minutes. After waiting, we left and went to another facility that was willing to help immediately. This was the first time I've had a negative experience here; up until now we'd been happy and continued to bring them business. I hope they improve their communication and consistency, so other customers don't go through what we did.

    Wish I could give 0 stars…read more Of all the times I've gone to Petco, I'll say this: their cages for hamsters, guinea pigs, ferrets, etc. have never been the cleanest. I've seen mice laying in piles of feces and ferrets chasing flies in their enclosure. Sadly, that seems to be the new normal for big-chain pet stores. Today, though, was different -- and it really rubbed me the wrong way. My boyfriend and I stopped in to buy a couple of snails for my aquarium. Because I love fish, especially bettas, we spent some time looking at the betta fish. That's when we noticed one lying on his side. He wasn't dead -- he was still alive -- but he had a thick white film covering his body that had clearly been developing for some time. He was gasping for air and trying to move but couldn't. This wasn't sudden. This was neglect. As animal lovers, we immediately looked for an employee to let them know. When we found one and brought the fish to her, before we could even explain what was happening, she asked, "Are y'all 18?" -- which was shocking considering I was holding a half-dead fish. I told her, "I'm not trying to buy him. He's dying." Her response, with zero empathy: "It's unfortunate. There's nothing we can do." I looked around at the shelves filled with fish medications, water treatments, and testing supplies -- yet somehow there was "nothing" they could do. As I walked away, she even suggested that I should buy him. That was wild to me. I ended up putting the fish back on the shelf to continue being sold. I've owned many betta fish that lived for years, and I've successfully treated sick fish before. I know for a fact this didn't happen overnight -- this fish was neglected. What shocked me most wasn't just the condition of the fish, but the complete lack of compassion from the employee. It felt like because it was "just a fish," his life didn't matter. I can't believe Petco allows animals to be kept in these conditions, or that they employ people who are so indifferent to obvious suffering. This experience was heartbreaking and deeply disappointing. And I'll tell you, "animal care" is NOT their top priority. MONEY is. When animals are treated as inventory instead of living beings, that's when you've lost it.

    Tractor Supply - petstore - Updated May 2026

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