The facilities was very nice, however the staff was horrible. We found a dog and they refused to take him even though we had proof that he was found in Williamson County. County Manager or Director should review videos of employees in the office spaces, if there are cameras. If no cameras, they should install them as soon as possible. This was a very sad experience. read more

I love volunteering at WCAC! The dogs are truly taken care of here and the volunteers are very dedicated. I would never worry about the wellbeing of my dog if I was in the position of surrendering here. read more

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Wonderful Animal Shelter, we are fortunate to have in Williamson County. The staff and volunteers take such good care of the animals. The facility is top notch for the animals. The cats have a good number of separate rooms for them to have space to roam. Sometimes other animals are brought in such as rabbits, hamsters, etc. The ultimate goal being to get these wonderful animals adopted. If you are interested in volunteering, check out the website and look for dates for orientation. After orientation, you will sign up for a small group shadow. read more

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I had the most amazing experience adopting a sweet sweet kitty! (Boo Boo Kitty) From the moment I found him online to meeting him, the experience was seamless. Thank you! read more

I brought my dog Tiber to the shelter to re-home as the website and statistics seemed to indicate a very high survival rate, e.g. near no-kill for dogs that were not aggressive and not very sick. I know the facility handles an overwhelming number of animals and has to make tough choices every day. Tiber spent about a month there before he was killed. Looking back, I should have realized he would not be able to adapt well. Coming from a loving home but being a nervous dog, simply separating from us was traumatizing enough. The noise and strange people and animals will only have exacerbated it. He was brought in because his brother, out of the blue, began attacking him. The first time, we tried to separate them and could not until the brother tired out and they quit. We tried to integrate them with training and friendly time together and they seemed fine. A few days later it happened again and this time there was blood. I separated them by moving Tiber to my elderly mother's house. It was the holidays and nobody was about. But this allowed us to heal him up where he had lacerations and bruises on his neck from the fight. Re-homing was meant to be the best option to save his life and I and my family were already heartbroken, having chosen to give him to somebody else. My daughter called the shelter to check in about a week before he was killed and was told that he was not depressed but struggling a little to socialize. I thought, I better keep tabs but sounds promising. Had her call again the following Friday and horror descended on all of us when she was informed he had been euthanized on Wednesday just a few days after our first check up call. At no point was it made clear that dogs that simply struggled to adapt would be terminated, similarly to sick dogs or aggressive dogs. I've sent a letter to the director asking that this warning be included as a policy because this was completely unnecessary. I love and loved Tiber so much and would have taken another route had I known he was likely to be put down if he had trouble coping with the shelter environment. Considering we were calling to see how he was doing, a courtesy call indicating euthanasia was imminent would have saved his life. I would have been able to re-adopt him back, keep him separated while we hired a behaviorist and trainer to work with both dogs. I only chose re-homing over training because I was worried another attack by his brother could be deadly. He would have been better off risking that than being guaranteed that after nothing but love and joy, he would be isolated, afraid, and then gone forever from this world. So be very aware...if your dog is loving and loved but doesn't really get along well in new environments or with new people and it takes a lot of time and effort to get them to warm up...they may be killed at this center rather than re-homed. And your heart will be broken too. I just hope the WCAC will take some time to review this case and improve their handling of such matters in the future. John Day read more

Williamson County Animal Center - Tiber circled is no longer with us... - Animal Shelters Near Me - Franklin, Tennessee

The staff is phenomenal! All their animals are well loved and taken care of! I've adopted two dogs from them now and am overly joyed with them both. They take their time to review all the pet information they have, they give you a bag of goodies to take home with you, they love every furbaby they have and are so excited every time one of them gets a forever home! If you're looking for a great addition to your family, don't go out and buy a pet, go to Williamson County Animal Shelter and rescue one, you'll never find a more loyal pet who loves you cause they do know you saved them! read more

I have had cats all of my life, but I've never gotten one from a shelter, I had a negative impression of shelters. Well, this one is fantastic. To begin with, they have a great social media presence which allows you to have a good idea of the animals they have before you go. Then, when you decide to visit, there is ample parking for this gorgeous new facility. I'm so proud of Williamson county for investing so much in our animals. The volunteers and staff are super helpful and every animal has been seen by the county's staff vet. Watch for specials on adoption fees. You can't go wrong adopting here! read more

Bob is an old boy! Frail and skinny. The vet pampered and loved on him so much while he was suffering with itchy allergies. The vet was amazed that Bob was still kicking at 18 years old. read more

This place is gorgeous and state of the art. We went to ask about volunteer opportunities. They have it down to a science at this location. This is the Ritz Carlton of shelters. read more

they showed me beautiful little rooms where cats had climbing towers and soft furniture but then I found out they put my kitty in a cage in a room with other terrified animals crying and they were to find her a home since where I was going could not take her. that is off and after a lot of trauma for us both I have her back. Why lie to me? read more

Beautiful building, amazing staff. Dumbfounded that the people who come here to criticize are the ones who dropped their animals to the county shelter because of their inability to care for them. They beg for help, are mad at themselves and life and then lash out at the people who dedicate their lives to help animals. Thank you to the WCAC staff and volunteers. read more

Absolutely horrible place if you need to surrender an animal. The woman doing intake is an unhealthy, incompetent individual who seems hellbent to make a difficult, process even harder for those unfortunate enough to have to do it. I gave her info on my animals, was given an appointment. Showed up on the right day, on time and was told my appointment was the following week. Didn't have any of the info I gave her over the phone -- I walked out feeling like she could care less about them (and I'm sure she doesn't.) I tried calling next day to get her the info - she refused to answer my call. I finally called Adoption, got transferred and she was unbelievably rude and heartless when I was just trying to make sure they had the info on my animals. DO NOT SURRENDER HERE UNLESS ABSOLUTELY NECESSARY AND YOU HAVE NO OTHER CHOICE. read more

I would never bring any animal here. I do not trust these people at all. Find a rescue or rehome your pet if you possibly can. There are many rescues who will help ypu if you can't keep your dog or cat. Even on a temporary basis, there is help for you and your fur baby. Please dont bring them here! These people over medicate animals so the animal 'SEEMS' healthier than they are, calmer than they are without meds and your vet has to treat the animal for the real issue. They also dont treat animals for medical issues they actually have which causes the animal to suffer. If they don't deem your animal adoptable 'by their standards', they will kill your pet. They say they will support adopters but they ignore you when you reach out to them or claim they are too busy with other things or even worse pass you off to people who dont know anything about animals.That is not support. I do not recommend Williamson Co Animal Control for any animal. Unless you can take ALL the animals out of there and to good homes, don't go there! read more

I took my two cats to get neutered/spayed here earlier this week. the people at the front desk were nice but my issue was the after care. I asked if we would get a medication prior to the surgery and they said no. My male cat was bleeding from his incision (i don't believe it was their fault) and we waited over 24 hours as they advised. We took him to an animal hospital and they were shocked by how we didn't receive any pain relieving medication for both the cats. We had to spend so much more money taking my cat to the hospital and getting medication WCAC was supposed to supply. read more

The staff is so great and accommodating to it's customers. I adopted my cat from her and I can't thank this place enough

WCAC helped us with a difficult situation with our dog. Kim was understanding to our situation without being judgemental and provided our family with updates. read more

Great place to adopt an animal in need of a good home. Anybody leaving a poor review didn't do their due diligence and get the animal a physical after adopting. They're the same people who complain about cars they buy but never get proper oil changes. It's an animal control center. Their JOB is to find the animals a good home so they don't have to euthanize them and their employees make very little. Sorry....this became a rant against people with no regard for personal accountability. I adopted my wonderful Stormy here in May 2018. She filled a hole in our family and is wonderful. Adopt....Don't Shop. read more

Williamson County Animal Center - Cat - Animal Shelters Near Me - Franklin, Tennessee

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We had a whim and decided to surprise the kids with kittens for Christmas. When we adopted them here they bent over backwards to make sure our experience was 5 star. Can you actually believe that they delivered our kittens on Christmas morning bright and early in elf costumes! They actually care for each animal and person wanting to add to their family by adopting! Our kids were so blown away and it really created an amazing memory for us that day so thank you and hats off to such a wonderful organization! read more

I visited here today (June 3rd) around 3:15, and I was very disappointed with how I was treated. There were two people sitting at the desk. The brunette woman sitting to the right was extremely rude. She rolled her eyes when I approached to ask a simple question about donating and acted put out the whole time we were talking... nose up in the air and not making eye contact, tense tone to her voice, basically radiating resentment. It actually really hurt my feelings. I know what people reading this are probably thinking, but I swear! I'm a very meek person! I did nothing to bring on this sort of treatment, and was extremely polite the whole time. Just stood in line and approached when she waved me up. Honestly, I just got the impression she didn't want to be there. Plus, sue me, it was the weekend and I was in jeans and a tee. I probably didn't meet the "Franklin Dress Code." Insert eye roll emoji here. I was just really disappointed with the whole experience. read more

We adopted a senior dog last year from Williamson County and loved him to the moon and back. We originally came in to see a boxer they had but then they recommended the senior because they said the boxer may be too rambunctious for my two small boys and we fell in love. Instantly. He was literally the best dog anyone could have asked for. We had him for 8 wonderful months before he passed. A few weeks before Xmas my husband went down there and adopted another senior named Lionel. Lionel was an absolute dream for about 2 months and something changed. He was possessive and protective over me. So much so that my husband could not pet him. He tried to attack my husband on 3 separate occasions. He also got aggressive with my Uncle after being calm and sweet with him. Just randomly. He even walked over to him to get pets and started growling.Then he tried to attack one of my boys and I wasn't even anywhere near him so that freaked us out. We had tried to figure out what was causing the sudden change but his aggression was very random. I made an appointment to surrender him. Keep in mind I was just as attached to Lionel as he was to me. This was not an easy process at all. We got there and the lady at intake (who was wonderful and understanding on the phone) immediately grabbed his leash from me. I had to grab him to keep her from rushing off with him so I could say goodbye and kiss him. She handed me paperwork to fill out so I did. My personal information was on it and someone else came in at the time to surrender her cat. So naturally I stood there waiting for her to take my paperwork so I wouldn't have to just leave it on the counter. She looked at me once and walked away so I figured she didn't see me. The next time we locked eyes I held my form up and she turned around and walked out of the room and shut the door. So I tossed the paper work over the counter and left. I was visibly upset so I didn't really want to stay there and longer than I needed to and her being rude made the situation harder. Great on the phone...really rude in person. She was also less than friendly with the lady who came in to surrender her cat. The other thing is they knew the story about him and I wrote down on the paper how he was with men and when I saw they posted him back on their site they failed to mention any of his aggressive behavior. I think it's awesome they listed the positives BUT someone else will have the same issues or worse someone will get bit. I don't think that's ok at all. They should post it on there so people are aware. read more

First, I want to start by saying that we had a great experience in the adoption process of our cat, Jeni. However, I would never recommend this shelter to anyone because we found out shortly after that our cat had not been spayed despite the shelter telling us that she had. I have adoption papers and everything telling me that she was spayed before adoption. We recently took her to the Vet and they told us she was in Heat and upon further testing they told us that she had not been spayed. While the adoption process was great, this extra $300 we are having to pay for a spay justifies giving this place a 1 star. Very untrustworthy. read more

I have lived in Franklin, Williamson County, since 1986. I recently went through a messy divorce, and was given a puppy, being trained as a service dog, for PTSD. I reached out to the WCAC for assistance in having her spayed. According to county records, our tax dollars pay for a spay/neuter program that is free-low cost, based on income. I was told that I qualified for a free spay at the shelter, but the earliest appointment was six weeks away. I scheduled the appointment. Three days before the spay appointment, I received a call from the shelter. I was told that the "director" was no longer spaying small dogs!!! Apparently she's only approving pit bull and pit bull mixes, because they're "harder to adopt out". I asked if she was telling me that I should BREED my small breed dog. She replied, and I quote, "Well, I mean, small breeds find homes right away." What in the literal eff, Williamson County?!?! Later, after calling the mayor's office to report the misuse of county tax dollars, I was called back by another employee of the shelter. This employee had supposed "great news". She gave me the number to a local rescue group (PFA), that would help. I called that place three times, and emailed twice. They never respond. I'm not even sure they're a legitimate organization at this point. The moral of this story? Williamson County Animal Control is so behind on the times, that they (by all recent actions and inactions) appear to SUPPORT breeding your dog...unless it's a pit bull or mix thereof. read more

I have volunteered here for about a year now and this shelter is wonderful! Everyone truly cares about the animals and helping them find the right homes. Further, everyone works hard to keep the place a clean and pleasant environment for potential adopters. I love this place and wish all shelters were like this! I know some of these reviews are highly critical, but I help dozens of pets to be adopted each week to wonderful, happy families. I also hear many happy stories of how well previously adopted pets have adjusted to their homes by their new families. In short, WCAC is one of the best shelters I've visited or volunteered at!! read more

I am originally from a smaller town so I've never seen a shelter quite as nice as this one. I expected the dogs to be in cages outside but instead they were being kept inside in big kennels. The dogs had profiles on their door and depending on the color of their paper it told if they were easier to handle or not. They also had a few spaces where you can take the dogs out walking to see their behavior and so forth. Everyone was helpful. There were a handful of volunteers walking dogs and asking people if they needed help with anything. When we went to look around we discovered that for the whole month of October, adoptions are discounted to $31. We found our boy, Shiloh, here and he's made a good addition to our family. read more

Williamson County Animal Center - Animal Shelters Near Me - Franklin, Tennessee

I used to volunteer at an animal shelter back home in AZ and while a lot of people find them depressing, this one was nice. Charming, even! We were greeted kind of coldly by a woman at the desk, but immediately welcomed by a nice volunteer after walking in and she showed us where everything was: the cat rooms, the free-range cat room, the dogs, etc. They even had a little hamster (gerbil?) set up near the front of the building. They didn't have a huge area of dogs as it seems to be mostly cats here, but they had little charts that gave a description of each. Most shelters do this but they put the important information up front on that chart: gets along with kids/cats/etc with a scoring sheet. The free-range cat room was awesome. There are plenty of shelters with rooms like these, but this was the first I'd seen where the cats had the option to relax outdoors also. The volunteer in there was very nice and didn't seem bothered that my toddlers wanted to play with and pet all the kitties. On the way out, the same kind of cold attitude employee gave us a "Bye," but the volunteers/employees who'd been milling about were smiling. It was a nice trip here considering some shelters can leave you aching for the animals. This one seems like they really enjoy what they do. read more

I just recently adopted a pet from this shelter and I had to surrender the pet because of existing medical issues and aggressive biting behavior. I just had the animal for two weeks and they didn't offer any type of refund. I also, spent over 200.00 at the vet for the sick animal. I noticed a lot of the animals are sick so be very careful if you're going to adopt from this shelter! They knowingly let me adopt a sick animal so that doesn't say a lot about this shelter. I would strongly advise adopting at another shelter. Also, there is an older very grumpy and unfriendly lady that works at the front desk. Her presence is enough to turn people away because she is so unapproachable. If she is not happy, she needs to quit her job. read more

I adopted my kitty from here almost 3 years ago and ever since I have followed them on social media. Not only is their shelter in great condition for all the animals, but they really reach out to the community to find these babies GOOD homes. They really care about their job and taking the best possible care of these animals :) read more

My daughter and I love coming here. We come at least once a week to read to the cats and it's a great way for her to get some reading done and for us to play with the animals who need love and attention. We also recently adopted a cat and she is amazing! The staff is always friendly and helpful and it's always a good experience when we come here. And if you shop at Kroger please consider linking your account and a portion of your purchases go toward donating to this wonderful shelter which helps not only dogs and cats, but they also have guinea pigs and rabbits too. read more

WCAC has a ton of animals. Some days, if they get flooded and overrun with animals, they drop the adoption fee to a lower amount or to no fee at all and nonprofit rescues can pull animals from here for free. Its good to know that they do this because this shows that they care more about saving lives of the animals as opposed to making money or even breaking even. I really admire this Animal Control because the people really do care. The one and only issue with this place is that they let cats or kittens get adopted even if they're not fixed yet and they assume that the adopter will be responsible and have them fixed. They give a voucher so it doesn't cost anything for the animal to get fixed but people get busy and there's no telling if they'll do it. Most animals are adopted out already fixed and fully vetted but make sure you read their medical history and know what you're getting into before committing. read more