I went as they got new shipment of roses in and they kindly put one aside for me. It was an hour…read moredrive but so worth it. They had such a grand selection of roses. I ended up purchasing 2. And now wish I'd purchased 3. The staff were so helpful and nice. I've never seen a place with healthier plants. The work they do is incredible. When I was checking out, they gave me a sheet showing I get a year guarantee on my roses. The prices are excellent too. Next year, Ken's will be my first stop for plants.

My first visit here and it was wonderful. Amazing selection of well taken care of plants of all…read morekinds as well as pots and supplies. Lovely staff and good prices!

I stop by this tool store not knowing what I was looking for, confused and lost i walked in and…read moreright away I was greeted. not sure who the fella with a lot of hair was but he was so polite and helpful. he walked over to the chainsaws and we found what I needed. I believe the hispanic fella was named Jose. he was really friendly and very informative of your current sales and tools. I will definitely will be returning to this store. it's employees like Jose who make shopping enjoyable. I hope they see the outstanding customer service he provided.

We came to Lancaster to pick up stuff at Amish farms, organic produce, organic meats, poultry,…read moreprocessed meats, dairy (raw milk), cheeses, jams, jellies, and bakery items. I saw this retail outlet (having seen their ads in various magazines) and decided to stop in. I did pick up four items that were priced at far greater savings (about 20%-30% less) than other Home Improvement or Hardware stores. I used to be a cashier at one of the big box Home Improvement stores until recently, so I know prices. I wish we had these closer to home, but I will definitely stop in when I come across these stores in my travels.

Excellent old fashioned style hardware store where the staff knows how to select the right stuff…read more They do repairs on equipment. They got my Lawnboy mower cleaned up and running like new.

After a couple hours rebuilding the carburetor on a self moving mower I sent the significant other…read moreto this Honey Brook hardware place to get a couple of air cleaners for it. She came back with 2 air cleaners for it . One had a chunk of the rubber seal missing or cut off of it .??? After installing the chopped up damaged air cleaner thinking it would work . It closed my carburetor again. Had to remove and clean the carb again then install the only good air cleaner she came back with . Bought and paid for 2 but only got one good one. The bad one cost me more hours with my lawn mower down. ... was not happy...

Visited the store yesterday afternoon (6/23/26) with the intention of purchasing or ordering a…read moreHT135 Sthil Pole Saw. I'm assuming this would be somewhere around $800. My wife and I were the only customers in that department, and we were looking at the saws directly in front of an employee sitting at the desk and an employee who was standing a few feet away carrying on a personal conversation with each other. At no time was I asked if I needed help or had a question. Needless to say I left without purchasing the saw. I will shop where my business is wanted and appreciated.

Brought my Ego mower in for warranty repair and the service I received was outstanding. They did…read morewhat they said they would do and kept me informed of the progress. In the end it was covered under warranty, and I was not charged a penny. This was my first experience with them, but it will not be the last. Thank you John and all the staff for your dedication.

I love this store! It's MY Kmart! They have everything i need and some stuff i don't need but…read morebought it anyway! The few Returns I have made have not been an issue. The staff is helpful and patient.

I went to Ocean State Job Lot after a long day of cleaning my house. I wasn't dressed up--just in…read moremy cleaning clothes with my hair undone--but I was excited to pick up new curtains for my first floor and grabbed a few books for my kids, since I homeschool. I shop at this location often, sometimes even just to walk around and get a little "mom time," so it's usually a pleasant experience. This visit, however, was very different. At checkout, I handed the cashier my six curtain panels, which he counted and rang up. Since I planned to iron them before hanging, I just placed them back in my cart loosely. While I was paying, a team lead named Guy hovered around me, looked into my cart, and asked if my curtains were "okay" being tossed in that way. I told him they were fine, but instead of moving on, he took them out of my cart and recounted them--as if the cashier hadn't already done so. After carefully sorting them one by one, he even asked if there were eight, despite the transaction showing six. He was the one who miscounted, yet his behavior made me feel like I was being accused of stealing without him ever saying the words. I have never been treated like that in this store before. It was humiliating and frustrating to be singled out when I had done nothing wrong. I'll admit that as I walked out, I had a few choice words for him directly because I was so angry. The fact that he miscounted yet still insinuated I was trying to steal has me absolutely boiling. I was so upset I returned everything I had purchased and decided I will not shop here again. I will also be contacting corporate and the store manager about how I was treated. No customer should ever be made to feel like a thief when they are simply shopping and paying for their items.

I brought Hustler 0 turn in for some pretty major service. It's been a number of years other than…read morechange oil that anything has been done to it. They communicated very well with me on what they would recommend on doing and why they would recommend it. I gave them you OK to do everything on the list. When I received the mower back it was extremely clean and felt great the first time I mowed with it. I would highly recommend these guys I feel that they are a company that you can trust!

Great Rental store. First time, Seth and the guys were great explaining the equipment. Highly…read morerecommended.

Very helpful pleasant staff ! Love the sales availability including ace rewards! Every penny…read morematters!

My husband and I were visiting St John's Herr Estate to see his 95 yr old mother. She likes to…read morewatch birds feeding outside her window at the facility if we could make that happen. Our mission was to get her something easy...a shepherd's hook, bird seed and thistle socks. Your store was being redesigned but thankfully we met the most wonderful and helpful person, Greg. He gave us his undivided attention. He was so attentive and worked with me to engineer an easy way for my 95 year old MIL to be able to easily load the hook. Greg is an asset to your store and company. Also I cannot leave without mentioning the most friendly checkout person named Shane. He was awesome as was the other young lady at the register. We cannot thank you enough for such a non stressful day trying to make my MIL happy. That is a chore believe me! Gold stars for all!

Esh Hardware is a family run business in the heart of Lancaster Amish Country. Every time I come in…read morethey are so helpful In helping me find what I need. The store is stocked with everything you need for your home, business, farm and pet items. They also carry dairy items like milk, butter, cheese and eggs. To me Esh Hardware is almost a one stop shop for my home needs. Great shopping experience