I returned to the kitchen design center to plan my kitchen. My first experience was excellent…read more Not the second. There were small problems along the way, but the end was ridiculous. I checked the house the night before and my seven foot island had no top. That was stressful but taken care of. My main complaint is that a couple of cabinets had discoloration and they agreed it needed fixed. So I was sent a small paint sample. Not someone to take care of it. The final thing, one of my cabinets was cracked. A replacement was sent. And the replacement is still in a box. I'm expected to install this. Granted they don't do installations- my contractor installed the kitchen. I was to pay him or a handyman to install this, rather than W&J find someone. It's not cheap to put in a custom kitchen. I expected better.

A wonderful old school company, with people who genuinely care about listening to your needs for…read morecontracting and supplies. They are well-connected within the Lancaster business community, and Amish carpentry community, and they work with some amazing people. Our Amish contractor is who led us to them, and we are so grateful to have gotten to know Dave Walter, as well as to have worked with his architect, Paul, and Paul's assistant Alison. Alison went over a zillion drafts with me to make our plans absolutely custom and perfect. She listened to what we wanted, and allowed us to be our strong-headed selves with our design ideas, as opposed to trying to push things we didn't want. (A prior architect we'd gotten a quote from--not from W&J--was super pushy, with ideas that had nothing to do with what we wanted.) Alison was respectful of our wishes, but did tactfully occasionally make suggestions, which we are grateful for, because they really helped. Awesome experience with them! Dave Walter is a great person to work with as well. We completed a good amount of work with them, which we love, but have had a lull in our renovation plans. However, when we start up again, we will be right back on track with Dave and co. I will add that we have worked with 2 other building supply companies closer to us, and neither of the other places had anywhere near the heart that this place does, nor were they willing to go the extra mile to the extent that W&J is. I think being in LanCo ("out in the country") does set a different pace for life, and helps people be more decent toward one another. I realize how quickly Lancaster is being built up, but I think it still has a noticeably less-citified energy than the counties of the Philly 'burbs (MontCo/ChesCo/Delco/BucksCo). Experiences getting building supplies from Delaware County Supply were largely positive, however, they specialize in certain things (for example, crazy selection of wood trims, and exotic wood species) that seem to be the main focus, while W&J can pull tricks out of their hat for custom painting on siding, or directing you to metal roofers with awesome color options, that others cannot. It makes sense that a lot of the manufacturers for metal roofing (popular for barns and silos) are out in LanCo, and it makes sense that they would have formed their best relationships with a LanCo supplier, to whom they offer their best deals. We also had an experience with J&L Building Supplies in Frazer (Malvern), which was pretty awful. While Delco Supply was a decent enough crowd, everyone we dealt with at J&L was miserable. We were actually warned by contractors that J&L is notorious for treating homeowners badly, in favor of contractors. This was absolutely the case at J&L, and is sometimes the case at Delco Supply, but it is never the case at Walter & Jackson. A very simple order, placed at J&L, took three weeks to get quoted, and then after calling three times over two more weeks to make payment, it further got delayed, and then cancelled on us, for no reason (but probably because we dared to ask why it was taking so long). Luckily, when we made the same order with W&J, it was significantly cheaper, and there were no delays or hassles from W&J. What's more? Instead of acting like he was doing us a favor to condescend to help us (like at J&L), Dave Walter was sincerely gracious and appreciative of our business. Very positive experience with genuine caring people at W&J.

We received excellent customer service. Kelly worked with us to facilitate repair as timely as…read morepossible. Gavin did a great job fixing our hot tub and was very knowledgeable. Highly recommend.

We have used many Pool Services over the last 25 years. I agree they are a bit more expensive BUT…read morethey provide excellent service and attention. Many places won't work on a salt system. I would recommend them to anyone looking for reliable technicians. I have never been in the store.

I just stopped in to select an exterior paint color for my front door. The young woman working…read morethere was really helpful, extremely knowledgable and I feel confident I got the best color for my project.

I went to the store to get samples of paint to use on the 12 inch by 12 inch boards they sell to…read moreput paint on and the sticks to your wall. I asked if they sold smaller amounts, you know like Lowes and Homedepot do. I was told you need this much paint to really see what it would look like. Well that was bad advice as I now have 5 almost full quarts of paint that I don't need. What a waste of money. So don't make the mistake I made and pick the nice Sherwin-Williams and then go to Lowes and they will make you up the same paint in a small amount that only costs $3.99, not the $8.99 they charged me.

I purchased one of Edgecraft's Chef's Choice 610 slicers a couple of years ago through Amazon…read more Actually, it's my second one. While there were a couple of minor design changes since my first purchase, the machine has been consistent and a very good value for the price. What prompted me to write however, is their excellent customer service. My slider had simply stopped working. I figured it must be the fuse and went on a hunt for an online manual which might tell me which fuse to get. I couldn't find an online manual, so I called the company. The phone was answered (by a human being) who said "well, why don't I just mail you a replacement fuse?" She proceeded to mail me TWO... To my home in Canada.. free of charge. Kudos to EdgeCraft. I will most definitely purchase their products again!!

I just want to let everyone know about a serious problem with the Chef's Choice (Edge Craft…read more2006100) kitchen shears. Stay away from these and save your money! Even though they claim to be made of stainless steel, if they are it's very cheap stainless steel as they have rusted and stained very badly! This is $60 down the drain as Edge Craft won't replace them and won't even return my calls or emails since November 13th 2014. I wonder what other Chef's Choice (Edge Craft) products are equally as defective. Don't risk it! There are better for the same money.

I called asking if they sold a certain product I left a phone message. the owner called back…read morestating they don't sell what I need but did a Google search for me giving me options of companies that do! that's going above and beyond. I will reach out next time I need blonds, etc. thank you!

From start to finish, our experience with Budget Blinds of Downingtown & Kennett Square was…read moreoutstanding. Our initial inquiry about their service was promptly and pleasantly returned by Charry. Two days later, Jennifer visited us for our free in home consultation. She has a wealth of experience in the window treatment industry; her expertise helped us to make great decisions regarding the placement of plantation shutters and Luminette sheets in our new home. She patiently walked us through the ordering process. Every step of the way was marked by excellent communication. We were kept updated by Jeff and Vicki with regard to appointments. When our order actually arrived earlier than expected, we had the pleasure of meeting Nestor, the installer, who treated our home with great care. Many thanks to the team at Budget Blinds of Downingtown and Kennett Square for our lovely window treatments and great service.

My Sears Kenmore vacuum was a mess. I was thinking of junking it and buy a new one. Brought it to…read moreBrenda's Vac Shop and they fixed it up so it works like new. And it was for a very reasonable price. So glad I went to Brenda's. Highly recommend. Rich Weber, Downingtown

Miserable person couldn't care less about customer service. Hours aren't too convenient either…read more Lost my sale.

Great customer service and all the employees are so nice and accommodating. Love this pharmacy.read more

I have lived in honeybrook for 6 years and my first experience with brandywine pharmacy was when I…read moreneeded 5 copies of a letter. It was a Saturday and the pharmacy was the only place that could do it for me. They charged me 5 dollars for 5 copies, I vowed that I would never go there again. Fast forward 6 years later honeybrook pharmacy closed and Ben the pharmacist is working there I was told so I would go there as Ben was exceptionally good at his job.after my wife and I went to our doctors we had all our scripts sent there.we called on Tuesday afternoon and spoke to someone who sounded like they were halfdead.waited forever on hold and finally found our scripts. I asked them to order the meds and I would be in the following day to pick them up. But they wouldn't order them until I gave them all my insurance info. Unfortunately I couldn't find it right then but didn't want another day to pass without ordering the meds, Between my wife and myself we spend around 5 thousand dollars on meds yearly and that doesn't count what my insurance pays. Needless to say one phone call to the pharmacy we are currently using and the meds were ordered and I had them the next day. I also found out that Ben doesn't work there anymore. My point is I tried to keep my business local and instead of just ordering the meds and worrying about insurance info later they refused to do anything. That is the second and last time you will turn me away I will frequent other pharmacy and spend my money there it's a wonder that you are still in business you lost thousands of dollars by turning me away YOUR LOSS