The folks at this store go out of their way to help. If something isn't on the shelf, they go back…read moreto the warehouse and look for it. Prices are as one would expect but the fact this isn't a big corporate box store brings me in time and time again. A much more pleasant shopping experience than their competitor 2 miles down the road.

I've been a frequent customer of GR Mitchell's hardware store since being in Willow Street for 2+…read moreyears. The staff have always knowledgeable and helpful, sometimes even taking the time to listen to me describe the small projects I've been working on and recommending the right tool or item needed to complete it. Yes, the store's stock isn't as big as those at Home Depot, Lowes or Ace Hardware down the road, but anything from the True Value website can be ordered and picked up at at this location. The prices here are comparable with the other hardware stores as well, especially when you factor in the cost of driving elsewhere. Plus the customer service you get here is priceless.

I was in town and stopped in today. Had a great experience at customer service. Christine helped me…read morewith membership and gave me some great information. Its great when people understand how to give true customer service these days.

Went to BJ's recently to stock up on groceries because I needed them badly lol, anyways, the store…read moreis very clean & you can find literally everything here, just like sam's or costco. I like that you can just walk in no fuss & look around, & you can get a membership for an affordable price!

I've been here 3 times recently (and more to come) and the employees are all excellent in their…read moreattitude and overall customer service. When I called to order paint, it was ready and I was out the door quick. Even when they were very busy the second time I was in, they got me out the door really fast. I like being able to get what I need and move along. Well done by this store and quality products from a name you can trust. It helps I get a discount through my company since we buy so much paint, but the difference is noticeable when you use inferior cheap paint. Spend a few dollars more and get the good stuff. Your walls will thank you for it. (If your walls start talking, it might be time to move).

Overall I think this store is expensive, but I do patronize it from time to time…read more I once saw a picture of a frame on Pinterest and had to have it. The link led nowhere. Thru a Google image search I discovered the product originated from Bed, Bath, and Beyond (BBB). At that point I had no idea how old the image was. When I called the local store they were very helpful and were able to not only find the product, and it was on clearance, but also honor the coupon I had from a magazine for an additional 20% AND even put the item back till I could pick it up - score! This was my first BBB experience and my first trip ever to the store. As a fan of Shark Tank I like that they carry a lot of the products featured on the show. Although for a penny pitcher like myself I always check BBB's price (with consideration to the 20% coupon which are very easy to find in magazines, flyers, etc) against online retailers. Sometimes BBB are not the lowest price but often they are when you combine the coupon savings - another score! If you're shopping for a nursery and don't care about budget do come here. They have beautiful nursey furniture and accessories - the prettiest stuff I've seen anywhere. A mom to be can really go crazy in their baby department in general as it's quite impressive. My most recent experience involved shopping for the pad that goes to the Simply Fit board (another Shark Tank find). Online the cheapest was in the $12 range w/ free shipping. I called the store and they were $9.99 before the 20% savings and since they weren't in stock they shipped for free and gave me the savings even without ever seeing the coupon. I didn't need to do a thing other than call them. That's good customer service! This girl didn't want to venture out in single degree weather anyway! I will say however that that conversation was painful relaying my shipping information. As in the employee answering the phone either had a hearing problem or low iq. I had to spell and respell everything and constantly repeat myself. I'm not talking a word or two, I mean everything - even a common word like "street". She was very nice though so I was patient with her. In the end she still got it wrong, and I'm still waiting on my package, although it's only been a few days. I saw from the email confirmation that my name (a very common one no less) was completely butchered despite spelling it multiple times. Although friendly, accuracy is not her thing and girlfriend needs to instead stick to the sales floor. Other than that, saving money is my forte, so I'm chalking up the experience as a score.

Oh Boy, yet another strip mall complex on Route 30! Just what this area needs!…read more This BBB is in a smallish complex along with the usual strip suspects of Staples, Honey Baked Ham, Noodles & Company, Red Robin, Ross, The Christmas Tree Shop plus a few other hell holes. Two things about this place make it the same as any other BBB: -When you need someone to be at the registers to check out of course no one is there. This past Wednesday there was only one person who was at the customer service desk processing returns, answering the phone (longest phone greeting in history here with their "Happy Holidays-Thanks For Calling-Bed Bath and Beyond-Bye Bye Baby-Associate Name-How Can I Help You Or Direct Your Call-Pant-Pant-Fall Over From Being Out of Breath" greeting) and actually being a cashier. Tons of associates walking around the store seemingly doing nothing but no one could be bothered to be up front where it was constantly busy. The two people I dealt with were both friendly enough but do three people need to be in kitchen gadgets or do two people have to be standing around in scales? -.The store looks down right Seussian because there is crap EVERYWHERE. There is stuff in the aisles and on the floors. There is stuff on the walls and up against doors. There is one pile of cups that is probably ten feet tall and there are rows of cheese graters so high I couldn't see them all. That said, the store is ten times cleaner than my local BBB and if I lived closer I would rather visit this one than the location in Whitehall which is a study in claustrophobia with how much crap is rammed into that place. Of course the caveat with any BBB as John Pinette would remind you is to always bring your damn coupons. If you don't you're an idiot as prices here are obviously artificially inflated with the expectation of a coupon being used in every transaction.

Left a completed service form online which was never answered. Called and was told that the…read moreprogram as a glitch in it and sometimes does not work. If I hadn't called..... Fix the glitch or put a warning notice or take it down. But from then on out, I had no issues. The folks were very helpful and had a service tech out asap. Austin was prompt, courteous, kept me informed about when he would be arriving and was able to diagnose the problem. Part was ordered and Austin installed within 3 days. I was very happy with my experience.

I needed JB Zimmerman's help for a couple of issues with my remodeled kitchen. I wanted them to…read morereplace refrigerator panels after movers made several dents and creases in the stainless drawers and assess the new dishwasher installation done by the contractor. Once again, Candy and her associates thoroughly addressed my needs every time I called with more info or questions. When they got the parts, she called me right away and scheduled the service call. Austin was friendly, professional and had fixed the panels and returned everything to its place before I realized it. He made sure the dishwasher was installed and working correctly. I am super impressed with every person I've interacted with at JB Zimmerman. They sell large appliances in all price ranges so if I have to replace my range, it's the first place I'll look. I've learned the importance of dealing with a company that services what they sell - and more.

Went above and beyond to help when other places were closed. Excellent customer service.read more

The staff is always ready to help finding your needs . Very helpful! Store always clean pleasant…read moreatmosphere

This is Dad's favorite tool, supply, and home & farm services store! Unbelievable supply of home…read morerenovation and repair products. They also provide building products for commercial builders. Their people are all very friendly and helpful. This place could teach the big box stores a thing or two about customer services! They supply literally every reputable tool manufactured. Compare this place to a Ace Hardware, like Bomberger's, Lowes, or the dreaded Home Depot, except MUCH BETTER! HIGHLY RECOMMEND! Take a few hours on a Saturday and go have a look-see. You probably won't leave empty handed! Have fun!

This business knows electricity. Had a problem with my 30 year old kitchen lights. Went to 3 other…read moreplaces previously. Efraim Rivera is a brilliant man who a brilliant innovator solves my problem for 10 lights for me $20. Every one else wanted to sell me 10 and new lights. Beautiful showroom too. Lowes and Home Depot can't even compare to this place!

Are you looking for the besting lighting selection around and outstanding customer service.....LOOK…read moreNO FURTHER! My husband and I are are building a new home and have been to numerous lighting stores in search of the "perfect lighting" pieces for our home. Yale Electric on the Manheim Pike has the best selection HANDS DOWN! Not only is their selection a step above the competition, but their employees are professional and extremely accommodating! I had the pleasure of working with their sales associate Becky and she was AMAZING! She took her time to be thorough with me in explaining the different types of lighting, my options and was very knowledgeable in design concepts. Becky definitely sets standards for others in her field to emulate and is a real assets to the Yale Electric's sales team! My husband and I came home with our "perfect" pedestal lights and will be returning to Yale Electric to purchase the remainder of our pieces, once we settle on our home in two weeks! A big shout out to Becky and the Yale Electric Team!!! Thankfully, Melissa and Troy Smith York, PA