Overall I think this store is expensive, but I do patronize it from time to time.
I once saw a picture of a frame on Pinterest and had to have it. The link led nowhere. Thru a Google image search I discovered the product originated from Bed, Bath, and Beyond (BBB). At that point I had no idea how old the image was. When I called the local store they were very helpful and were able to not only find the product, and it was on clearance, but also honor the coupon I had from a magazine for an additional 20% AND even put the item back till I could pick it up - score! This was my first BBB experience and my first trip ever to the store.
As a fan of Shark Tank I like that they carry a lot of the products featured on the show. Although for a penny pitcher like myself I always check BBB's price (with consideration to the 20% coupon which are very easy to find in magazines, flyers, etc) against online retailers. Sometimes BBB are not the lowest price but often they are when you combine the coupon savings - another score!
If you're shopping for a nursery and don't care about budget do come here. They have beautiful nursey furniture and accessories - the prettiest stuff I've seen anywhere. A mom to be can really go crazy in their baby department in general as it's quite impressive.
My most recent experience involved shopping for the pad that goes to the Simply Fit board (another Shark Tank find). Online the cheapest was in the $12 range w/ free shipping. I called the store and they were $9.99 before the 20% savings and since they weren't in stock they shipped for free and gave me the savings even without ever seeing the coupon. I didn't need to do a thing other than call them. That's good customer service! This girl didn't want to venture out in single degree weather anyway!
I will say however that that conversation was painful relaying my shipping information. As in the employee answering the phone either had a hearing problem or low iq. I had to spell and respell everything and constantly repeat myself. I'm not talking a word or two, I mean everything - even a common word like "street". She was very nice though so I was patient with her. In the end she still got it wrong, and I'm still waiting on my package, although it's only been a few days. I saw from the email confirmation that my name (a very common one no less) was completely butchered despite spelling it multiple times. Although friendly, accuracy is not her thing and girlfriend needs to instead stick to the sales floor.
Other than that, saving money is my forte, so I'm chalking up the experience as a score. read more