Overall I think this store is expensive, but I do patronize it from time to time. I once saw a picture of a frame on Pinterest and had to have it. The link led nowhere. Thru a Google image search I discovered the product originated from Bed, Bath, and Beyond (BBB). At that point I had no idea how old the image was. When I called the local store they were very helpful and were able to not only find the product, and it was on clearance, but also honor the coupon I had from a magazine for an additional 20% AND even put the item back till I could pick it up - score! This was my first BBB experience and my first trip ever to the store. As a fan of Shark Tank I like that they carry a lot of the products featured on the show. Although for a penny pitcher like myself I always check BBB's price (with consideration to the 20% coupon which are very easy to find in magazines, flyers, etc) against online retailers. Sometimes BBB are not the lowest price but often they are when you combine the coupon savings - another score! If you're shopping for a nursery and don't care about budget do come here. They have beautiful nursey furniture and accessories - the prettiest stuff I've seen anywhere. A mom to be can really go crazy in their baby department in general as it's quite impressive. My most recent experience involved shopping for the pad that goes to the Simply Fit board (another Shark Tank find). Online the cheapest was in the $12 range w/ free shipping. I called the store and they were $9.99 before the 20% savings and since they weren't in stock they shipped for free and gave me the savings even without ever seeing the coupon. I didn't need to do a thing other than call them. That's good customer service! This girl didn't want to venture out in single degree weather anyway! I will say however that that conversation was painful relaying my shipping information. As in the employee answering the phone either had a hearing problem or low iq. I had to spell and respell everything and constantly repeat myself. I'm not talking a word or two, I mean everything - even a common word like "street". She was very nice though so I was patient with her. In the end she still got it wrong, and I'm still waiting on my package, although it's only been a few days. I saw from the email confirmation that my name (a very common one no less) was completely butchered despite spelling it multiple times. Although friendly, accuracy is not her thing and girlfriend needs to instead stick to the sales floor. Other than that, saving money is my forte, so I'm chalking up the experience as a score. read more

Bed Bath & Beyond - This image found on Pinterest w/ no link lead me here after much research. - Home & Garden Near Me - Lancaster, Pennsylvania

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Oh Boy, yet another strip mall complex on Route 30! Just what this area needs! This BBB is in a smallish complex along with the usual strip suspects of Staples, Honey Baked Ham, Noodles & Company, Red Robin, Ross, The Christmas Tree Shop plus a few other hell holes. Two things about this place make it the same as any other BBB: -When you need someone to be at the registers to check out of course no one is there. This past Wednesday there was only one person who was at the customer service desk processing returns, answering the phone (longest phone greeting in history here with their "Happy Holidays-Thanks For Calling-Bed Bath and Beyond-Bye Bye Baby-Associate Name-How Can I Help You Or Direct Your Call-Pant-Pant-Fall Over From Being Out of Breath" greeting) and actually being a cashier. Tons of associates walking around the store seemingly doing nothing but no one could be bothered to be up front where it was constantly busy. The two people I dealt with were both friendly enough but do three people need to be in kitchen gadgets or do two people have to be standing around in scales? -.The store looks down right Seussian because there is crap EVERYWHERE. There is stuff in the aisles and on the floors. There is stuff on the walls and up against doors. There is one pile of cups that is probably ten feet tall and there are rows of cheese graters so high I couldn't see them all. That said, the store is ten times cleaner than my local BBB and if I lived closer I would rather visit this one than the location in Whitehall which is a study in claustrophobia with how much crap is rammed into that place. Of course the caveat with any BBB as John Pinette would remind you is to always bring your damn coupons. If you don't you're an idiot as prices here are obviously artificially inflated with the expectation of a coupon being used in every transaction. read more

Shout out to Jordan @ Bed Bath & Beyond, Lancaster, Pa 17601. He went out of his way to help me with an order & was very courteous & professional. read more

Customer service is alive & well at this store! Jordan offered to help me as soon as I walked in. When I described what I was looking for he took me to the area but since the specific model was not on the shelf he searched to see if it was in stock. Since it wasn't, he ordered it for me to be delivered to my home. After the transaction, as I browsed through the store, several other employees offered their help also. When I purchased another item to take with me I loved that I could use their gift wrap. One less thing I need to do at home! read more

Great Labor Day sale. Many goofs items on clearance. Management was cooperative on granting 75% on item wrongly placed and discounted area. Cashier very helpful. Ladies at the buy buy baby registry extremely helpful. read more

So much for "customer is always right" policy. I had to return an item because it was broken, but also decided to pick up some items totaling an amount for a coupon I could use for $5 off. They rung me up crediting my total for the return and said I didn't qualify for the coupon. Why should I be penalized for returning a damaged item!? So I said to ring the return up separately but she ended up scanning an item twice and not one of the items and then never gave me the full refund for the item I returned nor the coupon credit. I called the supervisor when I got home and he said if I came back they would make it right. When I did go back they kept fighting me about the amount they owed me and even said I owed them more!! When they finally made it right they were not very apologetic and the clerk made a snarky comment how I never even paid for my one item. I was completely shocked at their defensive attitude and how much time I had to explain what happened. I am never stepping foot in that awful store again. read more

This store is way too crowded with merchandise. You cannot push a cart. Not much help with registries. They do have a nice area to wrap gifts if you are able to maneuver your cart without knocking over tons of stock in the way. read more

Spent FIVE HOURS here setting up our wedding registry only to check it a few times since and notice that things are being discontinued and I had no idea! I thought maybe I would get an email heads up so I could buy this junk for myself. When I emailed inquiring about it the rep sent back an email that basically told me to keep stalking my registry. Now today I look and the shower curtain I wanted is discontinued, so that means the matching towels and accessories are pretty much useless. All of my napkins for the dining room linen set I picked out are also discontinued. I think it would be nice to 1. get an email about items being discontinued and 2. when an item is being discontinued add a button for like items so I can add that to my registry instead of deleting my entire bathroom and dining set and starting over. I thought five hours in store was rough....now I am spending a few times a week DELETING items I spent all that time to pick out. Since the wait time on the customer service line is 57 minutes...and I would just be spinning my wheels anyway with my suggestions, I thought I might warn future brides. On top of everything else you have to worry about, you also have to spend an inordinate amount of time tracking all the STUFF you will accumulate. read more