DO NOT USE THE FARRAGUT, TN PETCO GROOMING LOCATION!!!! They don't even deserve one star. My…read moreexperience is very similar to many of the other one star reviews. I moved to Knoxville area last October and when I made an online appointment, I was called and told that because my dog has cancer, they cannot groom him. I provided a letter of satisfactory health from a licensed vet on vet hospital letterhead and was still denied service. They said it was company policy. They then took it a step further and marked his record so on-line appointments could not be made at any Petco store, for any service. I have used many other Petco stores, in-store clinics, and grooming locations in several states and have been satisfied....however, not this one....STAY FAR, FAR AWAY!

Petco is always well stocked, the employees are attentive and concerned. The prices are fair, and…read morethey don't hesitate to open another register when the line gets long.

The parts department went above and beyond for service. I needed a wire connecter that was…read moreunavailable and they got one.

Had the worst customer service experience ever at Tyler Brothers. Norm the service manager was…read moredishonest and combative with me over the completion time of an initial Kubota mower service. I have never experienced anything like the condescending attitude and downright rude behavior of someone who is a manager of customer service. I would not recommend to anyone to purchase or service their equipment at this dealer. This was absolutely the worst experience I have ever had with a retailer! So readers will fully understand what happened here I think it would be good they read the whole story. I called Tyler Brothers to inquire about getting an initial service done to my Z724 mower. It needed the initial oil change, blades sharpened and a general inspection to make sure everything was in working order. I was told by the service person on the phone the charge for this service would be anywhere from $200.00-$400.00 but since my mower was in for its initial service it should not be more than $200.00. So I brought it in on Sat March 30 and was told it would be ready sometime the coming week. I received a phone call from Norm on Thur April 4th to go over the charges. The initial service was priced at $295.00, not $200.00 He also explained that there might be some ethanol residue in my gas and engine. He quoted an additional $200.00 to drain the tank and purge the engine or I could simply go buy a can of Sea Foam and put it in my tank to clean out any ethanol residue. I opted for the Sea Foam and he agreed this would be a more cost effective way to go. I was a bit confused on the increase from $200.00 to $295.00 for the initial service but did not say anything at the time. Norm also told me the mower would be ready the following day Friday April 5. The call was on speaker phone and my wife clearly heard him say the next day Friday April 5. Up until this point everything was just fine and I really did not have any issues with Tyler Brothers. The increase in price was not a big deal and I agreed to pay it. So I drove all the way from West Knoxville Sat morning April 6 to pick up the mower that was supposed to be ready the previous day. The mower had now been there a week. I was told by Norm in Service the mower was not ready. The parts were ordered and received but no work was done on the mower yet. I explained to Norm that he told me it was going to be ready the day before when he called me on Thursday April 4. Norm became very combative and told me they never provide a delivery date to a customer until the service is completed. Same thing that was stated in an earlier part of this thread by Tyler Brothers. I asked how soon the mower would be ready and Norm told me they would put a priority on it and get it done Monday. I explained to Norm I was having a major surgery on Wed April 10 and would not be able to cut the grass for a month during recovery (prostrate cancer). I told Norm I really needed to get the mower no later than Monday and his response was he would do his best. I then asked why the cost for the service went from under $200.00 to $295.00. Considering the service had not been completed when promised I thought this was a fair question to ask. Again, Norm in a very combative tone told me I had authorized the $295.00 cost on the phone on April 4th. Since he did not answer my question as to why the cost increase and instead became more combative I decided to take my business elsewhere. I asked Norm to let me take my mower and leave so I could go and get it serviced elsewhere. Norm then in a very smug tone told me"OK that will be $125.00.!! I asked why and he said it was a "diagnostic fee". At this point I was pretty frustrated. I asked Norm if I could speak to the person in charge and again he smugly said "he was in charge" I walked out the service door and said to Norm "You guys suck!" Probably not the best choice of words but I really did not appreciate Norms' attitude and his mishandling of the situation. I was going to leave and then thought I should at least speak to someone else at the facility. I went into the showroom and walked up to the parts counter. A nice man asked if he could help me and I asked if the owner was there. He said the owner was not there. I then asked if we could get him on the phone. He asked if there was a problem and I said yes and pointed to the service area and I have a problem with "him" in service. The parts person then pointed me to a gentleman in the showroom who walked up to me and asked what the problem was. I explained to him my experience with Norm in Service. I did not raise my voice or make a "scene" but I am sure those around could see I was frustrated. The response out of the person in the showroom (a manager perhaps?) was to ask me if I had bought my mower from Tyler Brothers. I told him I had not and that I purchased it from Kubota of Knoxville.

This was one of the most dishonest and disturbing experiences I have ever had with a company. We…read moregave clear instructions that we wanted to apply for only one financing option. Instead, they took our personal information and submitted multiple financing applications without our knowledge or authorization. When a company uses your sensitive personal information in ways you did not approve, it raises serious concerns about how they handle customer data and whether they respect basic consent. We trusted them with private financial information, and that trust was completely violated. Their actions resulted in multiple credit inquiries that we never agreed to. Whether this was negligence, incompetence, or something worse, the outcome is the same: our instructions were ignored, and our personal information was used beyond the scope of what we authorized. I would never do business with this company again, and I strongly caution others before sharing any personal or financial information with them. If a company is willing to disregard explicit instructions during the financing process, what else are they willing to do? I don't know maybe commit Identity fraud?

So we got a puppy a couple weeks ago now. He's an awesome upbeat little dude. This place isnt…read morecapable of taking care of a long haired dog. This dog was so matted. He couldn't pee. His eyes was so matted he couldn't see. We cut the matts away from his eye while in the car on the way home. You could see his whole life change in that moment. Even though his eyes where red and looked to be painful. He was just looking around like he hadn't seen anything in his life. He was under weight and i could feel the spacing between his ribs. Also he wasn't able to eat hard food yet. Thats what they where trying to feed him. With all of this besides weight he got a good bill of health. That's the only reason for 2 star.