First-time customer experience. Associate gave misleading information about store's return policy. Said I could make a return at time of purchase, when I went to return the item, same associate told me their refunds are for store credit only. Owners have been unresponsive to resolve this. DO NOT PURCHASE ANYTHING HERE IF YOU MIGHT RETURN IT. read more

A great pet gift store. Centrally located in Knoxville. The people working there were friendly. Bought my cats gifts there while visiting the city. read more

Cute store but a little pricey. I stopped in to purchase my dog a souvenier as I do every time I travel. Don't judge me =) I went about 40 minutes prior to closing and only browsed for a minute before making a selection. I couldn't tell if the employee was anti social, quiet or miserable and ready to go home but she didn't say much and it was rather awkward. read more

CitiFido - Pet Stores Near Me - Knoxville, Tennessee

I would not recommend for families. I had a traumatizing experience with my young kids. The person at the front counter(older man/could have been the owner) yelled in my face that I should be a better parent after my 4 year old pulled a dog toy out of the package. Initially, I was going to buy the toy she removed from the package but because the man yelled at me and my children I walked out. He yelled "YOU'RE A THIEF!" As I was leaving. If you can't handle being nice to customers then you shouldn't be at the front desk. read more

Popped in for a life jacket and was very impressed with the helpfulness, personability, and selection! Such a sweet local shop! read more

CitiFido - Pet Stores Near Me - Knoxville, Tennessee

Other than not having many cat products, I could not recommend this place more!! It is way more than your regular pet store. Everything from the way the store is decorated, to the wide array of products!! I usually don't care to post a review, good or bad, but my experience was so great I just had to share! I went and a sweet girl named Maddy was SO helpful! She was so knowledgeable about all of the products and helped me find exactly what I needed for my pup Definitely go, and definitely ask for Maddy!!! read more

Neat little place I came across last week! They even sell bake goodies for our furry friends! The staff is so friendly, I even got to meet her puppy! She even recommended some vets for my future pup I'll be adopting! Which was much appreciated! read more

Wonderful store! I took my puppy in there and the man working gave us some free samples for her and was very knowledgeable and helpful. My pup found some toys that she liked and he recommended some chew toys for her. Definitely check out this store if you're in the area! read more

Helpful staff, and great selection of food, treats and toys. They'll do special orders as well, so you can shop local vs using the big box stores or Amazon. read more

Cute little pet store on Union ave, just a block from Market Square. They have mostly canine and feline product and while they are not as extensively stocked as Petsmart et al, they have all the fun essentials. Food, waterers, toys and of course, treats. They also carry homemade Riverdog bakery treats. The employees have always been friendly and super helpful. They never seem to mine that my dogs are always obnoxious in their store. Shop here and support local businesses. Pretty decent prices too! read more

CitiFido - Pet Stores Near Me - Knoxville, Tennessee

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I have been here several times when going downtown. Good products but their employees are always rude.

My canine companion is family and it feels so good to be able to shop for her the same way that I would the rest of my family! Citifido has everything you need for your fury friend without having to leave downtown. You will find food, treats, toys, outfits, etc, for very reasonable prices. I love that I can buy locally made treats for my pup made by River Dog Bakery. In the last few years, Knoxville has become such a dog friendly city. I love this addition to downtown. It's just another way you can support downtown Knoxville and shop local! read more

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GREAT people here. I met Terri (not sure of the spelling) and she is such a diamond. We're thankful to have her a resource for our pet needs in downtown Knoxville. read more

Love this place! I don't know why it's taken me so long to explore their varieties; but, now that I have, I don't think I'll be going anywhere else! I can't wait until I can bring my dog Bayou! read more

This shop seems very cute and it is dog friendly...but not special needs. My children and I visited this location and a member of the staff was very rude to my teenage son with autism. read more

Great little pet shop that have products the big box stores do not! Must visit if near Market Square!

I stopped in back in April while visiting family. I love finding little dog shops. While browsing, I inquired as to if they had toys for heavy chewers. The woman there was polite and very knowledgeable about other brands that wouldn't work, and suggested the West Paw line. I purchase the West Paw Tux Treat toy and it's still going strong to this day. I'm quite satisfied with my experience and the suggestions made. My pup loves his toy! Definitely stop in and take a look at their selection! read more