1. The Puppy Store

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Knoxville, TN

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The Puppy Store

1.8 (12 reviews)
Closed • 12:00 pm - 7:00 PM

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1 year ago

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1 year ago

Helpful 1
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1 year ago

Helpful 1
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3 years ago

Helpful 2
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3 years ago

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2 years ago

Not local..plus no one answers phone..goes to voicemail.. therefore, it's MY opinion from past experience, prices would be high

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4 years ago

Helpful 6
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4 years ago

Helpful 6
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2 years ago

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4 years ago

Helpful 6
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5 years ago

Helpful 5
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4 years ago

puppies seemed sick, frail, and HUNGRY. absolutely disgusting. terrible customer service. i can't understand why this place is still open.

Helpful 4
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The Dog Stop - Knoxville

The Dog Stop - Knoxville

(5 reviews)

I had my dog boarded at the dog stop maybe 4ish times. What I initially liked about it was the add…read moreons they had. My dog can't play with other dogs so I liked that he got to do something fun each day. One time I picked him up and he was covered in pee - which tells me they were not giving him enough chances to go to the bathroom. Not to mention, he was supposed to receive an exit bath which clearly didn't happen. I had to throw out everything and immediately come home and bathe him. They also forgot to send home his medication. I spoke with the owner, he apologized and offered a free exit bath next time. Since they still had his meds I decided to give it one more chance. I dropped him off for boarding and when I went to pick him up no one was at the front desk so I waited. I could hear someone screaming in the back and loud banging noises. Finally she came up to the front desk sweating and looking disgruntled (like she was just yelling at dogs). She saw my face of shock and she put on a smile and was overly nice and complimenting me. She went to go get my dog and when she was in the back she AGAIN started yelling and banging on something telling the dogs to "shut up!!!" I got my dog and left asap. She is not the type of person you want to leave your dog around - her anger towards them was scary. Dogs bark - that's just how it goes. There was nothing to make me believe the dogs were doing anything wrong other than barking because she was primarily yelling at them to shut up and be quiet (as if that would help). DO NOT BOARD YOUR DOGS HERE! You have no idea how they are being treated and if she would do that knowing someone was standing right on the other side of the door - what would she do when no one is watching?

I was quoted $65-$75 for full groom for 7 pound Yorky poo. I know it's my own fault that I thought…read morethat it would be on the lower end of the $65-$75 quote, because he has been groomed before, was not matted or dirty, he's very good and it doesn't take long to do him. When I picked him up, I was charged the $75 rate plus tax which was 81 something and when I said why so much he said "well we quoted you it's $75,,,, plus tax ,,,,Tennessee tax is 9.25% and that makes it $81." Thank you, sir. I had no idea. He was catty, which is totally not necessary from the owner (he said) and the person taking your money. While I was waiting for my dog, I walked around and looked at some of the merchandise, and everything was dusty ~ on the shelves, the jars of merchandise, everything. It was pretty dirty in there. The machine where you run your card had dust all over it. I understand it's a dog place, but you can dust off your credit card machine and especially the merchandise if you want customers to buy it. All in all, the haircut was OK. And his nails had been clipped and maybe buffed because they were not sharp and ragged like another place we visited. Did not leave feeling good about this place. Note: I have no problem with the tax or the Revenue service! Re-read the review ~ or don't. But don't make it out like I am complaining about the tax. My issue is the price ~ BEFORE tax ~ and the attitude of the employee and the lack of cleanliness. To reiterate ~ even though I was quoted $65 to $75 for my dog, I should have known they usually don't charge the lower amount. Done.

Petland Knoxville - This little guy fell in love with us!

Petland Knoxville

(42 reviews)

This was one of the most dishonest and disturbing experiences I have ever had with a company. We…read moregave clear instructions that we wanted to apply for only one financing option. Instead, they took our personal information and submitted multiple financing applications without our knowledge or authorization. When a company uses your sensitive personal information in ways you did not approve, it raises serious concerns about how they handle customer data and whether they respect basic consent. We trusted them with private financial information, and that trust was completely violated. Their actions resulted in multiple credit inquiries that we never agreed to. Whether this was negligence, incompetence, or something worse, the outcome is the same: our instructions were ignored, and our personal information was used beyond the scope of what we authorized. I would never do business with this company again, and I strongly caution others before sharing any personal or financial information with them. If a company is willing to disregard explicit instructions during the financing process, what else are they willing to do? I don't know maybe commit Identity fraud?

Visited to look for a new family pet but could not believe the horrible conditions these animals…read moreare being kept in. As soon as we walked in the stench hit us in the face. We had been here before and never seen it this bad. All of the animals were filthy, dogs covered in poop, drinking pee from the bottom of their cages through the grate, begging to get out, the gerbil's cages needed to have the cages cleaned, there was bird poop all over the floor even by the door, the birds were screaming to be let out as soon as we walked near. I've never seen anything like this before. We left as soon as possible and will not be returning.

Pet Supermarket

Pet Supermarket

(15 reviews)

We took our dog for a bath today which we do every two weeks, only to find that this site will…read moreclose on the 29th of October 2026. I know business decisions make or break the bottom line; however, this is a loss to our community! We will miss the convenience and the staff who were so helpful.

First time I have been to a self dog wash in Knoxville. The store was clean and the staff was nice…read more But comparing to other dog washes that I have been to in the past, this was a little disheartening. Walking in, the staff did inform me that there were no towels available, as their machine was broke but they had dryers that were available. They don't offer any brushes or scrub brushes to clean your dog with. Their take? "Well if a dog comes in with parvo, we don't want other dogs to get sick." Which I get that, but if a dog does come in with parvo, in the dog washes, it is highly contagious and the dogs coming in could still get it. Parvo is killed with bleach or another strong industrial cleaner and the staff didn't use bleach/strong cleaner (from what we could see) after we were done with the dog wash. Also, other dog washes have stiff rubber dog cleaning tools and steel brushes that are extremely simple to clean. The shampoo & conditioner probiotic is mixed together and extremely watered down. But the smell was decent and the additional spray cologne post wash was nice. For $17...I guess it wasn't too horrible. And the dryers worked fairly well. So, while this place is not my favorite place, in a pinch, it could still work, as long as I remember to bring everything necessary.

The Puppy Store - petstore - Updated October 2026

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