My daughter's dog pulled out of his collar & ran out the front doors of PetSmart after his…read moregrooming. He kept running & running out and down the neighborhood streets. Long gone. His groomer, Carolyn saw what happened & took off full speed running after him. He's a little Havenese, fast & scared. He was gone. Folks at PetSmart got in their cars searching. People came out of nowhere saying he went that way. He crossed Independence Ave., Chipman, and back towards 291. Five cars on 291 stopped-circled him with their cars & a big bearded pickup truck driver, Jessie (who has five dogs) talked him down to stop. He didn't have his collar on but he did have a PetSmart bandanna on from grooming. Brought back to PS covered in black sewer muck from his escapade (and all over Jessie). Carolyn gave him another bath & hand delivered to the car. Thank you PetSmart, Jessie, Jon (motorcycle guy who helped) & the fabulous folks of Lee's Summit for helping us bring this little guy home.

I'm only giving 4 not 5 because last time I was in there I think she's a manager was rude. She's a…read morefemale with like a guy hair cut really short. I asked her about some canned cat food. She gave me like why are you bothering me vibes. This lady I hope isn't a manager I'll shop at chewy. But today I met this young Lady with glasses by where that adoptable cats are. Love talking to Batman the black cat he is goofy Loving cat. If I didn't already have 2 I would've got him. he is a real beauty. She was very welcoming I wish I would've gotten her name she was working a pallet by those cats. Very kind. but that mean lady was there too. Maybe someone should tell her If people wouldn't shop she wouldn't have a job.

Absolutely love this place!…read more Absolutely love this place! They have a self service pet wash that is fantastic! All the staff are very helpful and polite and the rewards points are such a nice bonus!

I buy the premium dog food at the Ward Pkwy location and…read morenever spend less than $300 there on various toys and food. For the second time we called first and went in for a nail trim for my senior disabled dog. The first time the guy who answered the phone said that someone was there to trim my dogs nails and when my husband took off work to help load her a drive over there no one was there for the service. This time I called and he said someone was there and to come before 3:30. My husband took off of work and we carefully loaded our dog and when we got there they said we needed rabies vaccine proof. No mention of it when I called and we have never had to bring it before. The store manager was horrible and didn't apologize He said "never come back here again". I said " I won't, there are so many other places to shop". They are losing a lot of money from my purchases. This is on top of having bought a huge bag of premium food that was full of beetles and maggots. I have given them the benefit of the doubt to shop local, but that was the last straw!

We are taking care of my mother in laws dog while she is in the hospital. So I now have a couple of…read moretrips to Petco logged in. The store is well laid out and the employees are helpful. I did find some of the wild things you can get for pets interesting. Learning a lot at the Petco.

I bought some shrimp here, and before even starting acclimating, 3 had already died in the bag…read more Stupidly, I still acclimated them and added them to my aquarium. Within a week all my fish were dead from ich. Wouldn't recommend any aquatic life from this place. Or if you really want to, please at least quarantine and dose medicines.

What a fun surprise, you will have when you enter the store! They not only have a good variety of…read moregood quality birdseed, but they have all the best choices for hanging your birdfeeders, birdfeeders themselves, and so much more! Are you looking for a gift? This would be a great place to go! It's easy to get in and out, but just check to make sure the hours before you go. These people that own are incredible and friendly, and I just love them

Went to this Petland yesterday afternoon with my family to view some of the dogs, and one of their…read morefemale employees was giving us major attitude. Talking behind our backs with other employees and rolling her eyes at us. This employee made our time here a very awkward experience. Would not come back for this reason alone.

Updating at owners request, as "my exact response was posted as spam before" and "nothing in my…read morepost reflected their business." Well, I'm a real person, and my real experience was this: You walk in, and an employee practically thrusts a puppy into your arms. You notice that the puppy is listless and barely responds when you pet her, but assume she might be tired from being tossed from person to person all day. But then you notice that her eyes are runny, and her coat is oily and clumped. Seems odd, but you look into the puppy's eyes and want to take her home. She's cute, and you can tell that she's miserable living in a cage and being passed around all day. You want to rescue her. Then an employee comes by and asks you if you want the puppy. You find out that shes $6,000, which is when they mention their financing plan, including a warranty. If you don't pay the puppy off in 6 months, the interest rate is 30%. The employee sure puts a lot of emphasis on the warranty, and something doesn't seem right. The employee goes away to let you think, and you pull out your phone to do a Google search. That's when you come upon dozens of heartbreaking stories about Petland puppies. People who pay an exorbitant price for a puppy that dies within a month. The warranty is a sham, and leaves people paying 30% interest on a dead puppy. And all of the vet bills from trying to save the poor thing. Reluctantly, you say you won't be buying the puppy, and watch as she's put away. Then you walk back out to look at the wall of puppies, and find that most of them on that particular wall also seem exhausted and have the same runny eyes. You go home and Google early signs of distemper. Looks exactly like what you saw. You Google "Petland puppy distemper" and find that it's a common problem. Then you look at where their puppies come from. From petland You get a nice story on usda-accredited, responsible breeders. However, it's not that hard to get usda accreditation, even if you have multiple violations. Further, petland sources its puppies from puppy mill brokers. I'll let you find the rest. Take a look at the following brokers, which are major petland suppliers: the hunte corporation, perfect puppies, and Tracy's k & j pets. You might also find some interesting stories if you Google "petland former employee" Moral of the story? Don't give in to high-pressure sales and puppy dog eyes, and use the Googles. I'm glad I did.

I actually love petland, I just don't like where their puppies come from. They had a variety of…read moreanimals and all of them seemed to be well taken care of and playful! As an animal lover I didn't see a problem!

Petland sells products by Marshall Pet Products whose parent company breeds, sells and does…read moretorturous laboratory testing on beagles, ferrets and other animals. Chemicals and pesticides are forced down these gentle animals throats via tubes. They are tethered and forced to inhale lethal chemical vapors through full face masks. Surgeries are done without anesthesia. Today, alternatives are available to predict human reactions more accurately without using live animals. How hypocritical it is of Petland to claim to care for pets while at the same time supporting Marshall - all for money. As an animal lover, I ask you to discontinue selling these products and live up to what you company claims to support.

I returned to Pete and Mac's this year after having a very bad experience a few years ago. I…read morethought that maybe responsible management had been placed in charge...NOPE...still very hard to work with them. I simply have a maine coon cat their the groomer did an extremely good job (Pam) . After a recent physical altercation between the groomer and then manager a new manager was identified. The physical altercation was very alarming. It seems the arrested prior manager and the current manager may be over 21..not sure. My vet said that he did not want to give the flv shot, unless my cat was being boarded with other cats. The new manager said NO WAY WILL be now groom your cat without this shot. The vet said--Then they are not doing their job. Cats being groomed should not be interacting with other cats. Too bad, I found such a good, seasoned groomer working for managers that have no sense of logic or customer service.

I feel like every time I take my dog here, he comes out with some type of infection no lie. Last…read moretime it was kennel cough (yes he's vaccinated) and pink eye. I can't keep up with the vet bills, unfortunately the ease of just dropping him off is amazing but they really need to work on suspending dogs that appear sick or clean better.

One of the few stores I was really interested in checking out since I was in the area. I was…read moreshopping for a few of my furry friends christmas. I was looking for dog treats primarily. This place features a lot of great items for your dog and there's even a very very small session for cats. It is a bakery that has delicious items and a lot of prepackaged items as well. There's even dog food here too and I mean the premium brands where your dog will be eating like a king! It's a bit pricey to shop here but it's a great way to show your furry friend that you love them, they're priceless and they deserve the best . Staff here was absolutely friendly and helpful. The man that runs the store was full of great positive energy and I enjoyed that!

The CUTEST bakery in Lees Summit for your pups!! We get our dogs their birthday treat here every…read moreyear. The workers are so kind everytime we go in.