any of the other coupons I had one expired even though it said clearly stood in line Black Friday for a coupon good for that day only got all our stuff to purchase and none of the coupons would scan even had a coupon that didn't expire till 11-30 !!! Asked for a manager and no one could explain why the coupons weren't taking in the system .. you wonder why they are going out of business I will stick with cargo largo and Tj max never going back read more

The customer service at this JCP is great. There were plenty of people around asking if I needed assistance. I went there because I was in the area looking for work pants, some nice black slacks. There are plenty to choose from, just not a lot for us tall girls. That's my struggle anywhere I shop. There was a very nice lady in the soft line area that did her best to help me find some. Unfortunately, I left slackless. But I did find a wonderful sweater on sale and a nice $3 shirt. read more

Terrible Place to work or shop. They only care about credit. And if you complain as a customer the store has their own Leads on duty answers complaints and just laughs. They sometimes don't have soap or paper towels in women restrooms. Theirs a bad sewage smell for 6 months. 1 stall had over flowed and they locked the stall. This is the Lees Summit MO location. read more

it was the worst experience at a salon. I had hair dye on me. Brushed so hard thought she was going to rip my hair out. For the price it cost not worth it. Lesson learned. read more

HORRIBLE customer service. My parents were suppose to get a delivery this morning between 7-9 am. JCPenneys confirmed the delivery time on Monday. They got up at 5 am to unload the food and put in coolers. At noon they had to call JC Penney's in Lee's Summit to find out they would not delivery their appliances until tomorrow afternoon. TERRIBLE!!!! read more

I went to JCP to make a return. The cashier was very friendly and knowledgeable. I parked on the East side and walked right up to Customer Service. The store was neat and clean. Well, they had just opened but I've been several times and the store has always been beat and clean. read more

Needed to get a new suitcase so I went to JC Penny to browse their selection. They had a wide range of brands and styles and most were marked down 50-60%. I found one I liked and when I got to the checkout there was no line. The cashier was friendly and got me out in a hurry. read more

Macy's made me mad. Looking for a coat I gave mine away. To someone needed it more than me. So Macy's has all these hidden restrictions blah blah. So JcPenny's is not far from Macy's. Not in a good mood after Macy's BS. Walked in the door at JcPenny's I was welcomed with a smile by Mariam I was told her name was. She was very welcoming and smiling. I was going to ask her where the coats were,but saw them. She asked me if I needed help. I said no thank you. Found my coat 50% off..Works for me. Then got to the register another lady helped me. She tried to sign me up with store credit I said no thank you. Her job not her personally tell them to ask. I didn't have my receipt. Or would've put it on Jcpenny sight. I guess their under new management cause in pass wasn't very welcoming. So Like I did go back in there it's very welcoming. read more

Customer service is terrible! After searching for an employee to assist me, I was overcharged.

JCPenney's is awesome for returns and customer satisfaction. I returned a mattress and exchanged for another one with no restocking fee! Sandy in mattresses helped me and did an excellent job! read more

Terrible customer service. Ordered roman shades online. Waited a month and half. Finally, when I called in for the third time to the Lees Summit store to find out where they are, they told me the shades must have been lost because they have no idea where they are. Seriously? They reorder them. I get them. They ended up being too small. So I go into the store to order custom shades and the lady acted like she didn't know what she was doing. I showed her in a book which ones I wanted and she couldn't find it on the computer. It was taking waaaay to long. I told her "thank you but this is seeming to be very complicated. I will figure something else out." Wow. Can JcPenney please hire people that seem more competent than this, or train them better?! Will NOT be ordering my shades from here. So frustrating. And then to top it off, they completely couldn't find my rewards account, which I know I had because I used reward points/money to help pay for my roman shades. So I had to sign up AGAIN after having this reward account for a long time. Ridiculous!! read more

I have tried 7 departments while phoning in and not one of them picks up. Hard to sell something if you don't answer the phone when a customer wants to make a purchase read more

Dressing rooms not monitored. Went to Penneys Saturday and a man was back on the women's dressing room with his wife. Isn't that what the lounge right outside the dressing room is for???? Couldn't she have gone out to show him the items without him back there making other women uncomfortable? Penneys needs to address this! read more