I went to the new tractor supply plus in Islandia at 8:40 on a Saturday morning. I went up to the cashier and paid for use of the pet wash. It was $9.99 and you get use of brushes, a bath, grooming table, soaps, and towels. It was quick and easy and the employee at the register was friendly. Upon walking up to the room there were clumps of hair embedded in the rug. Once in the room everything and when I say everything I mean it, was covered in a thick layer of hair. As you can see in the photos, the bath had clumps of wet hair, the brushes in the room were filled with hair, the place where you put the towels was full of hairy used towels, the walls even had a thick coating of all different color dog hair! It was absolutely disgusting! There was not a single inch of the room that was not covered in damp hair.
It looked like the room had a pack of collies fully groomed in it for the last 4 days and not cleaned once. You can tell that not a single employee stepped foot in the area of that room in days! I immediately went to the register and requested a refund. The employee graciously refunded me . I inquired when the room is usually cleaned and I was told at 7pm each night. Well clearly this had not been done as I arrived at 8:40 am and they open at 8. There is no way anyone could have made this much mess of the room in 40 minutes.
Pet services at this location are a disgrace! It is in your best interest to go ANYWHERE else is you want to bathe your animal. Truly unexpected condition for a new location that opened in August! read more