Horrible manager, poor to no customer service, THEY DO NOT STAND BEHIND what they sell. Blocks real reviews, will not refund money, I have had 2 pellet stoves. first one a wiseway non electric. my 250 square foot space would not get warmer than 52 degrees. (professionally installed) I called tractor supply they had me call US Stove it took over 100 calls and I had to threaten with a lawyer before they replaced the stove late spring with different model (which I believe it was a floor model many missing parts) I had the new stove installed Nov, It would not even light would not run at all Tractor supply "manager" would not even speak to me, Nor would she speak to the Attorney General's office. USStove had me running the stove with PAPERCLIPS!! for 2 weeks while I waited for the parts to come wrong ones of course, Plus the stove did not come with all it's parts. they were shipping them out as well as a check for my trouble. I hired someone to come change the airflow because one person from Us stove thought it was that (It was not) I have not yet to date received the check or the missing parts. I replaced the other parts the stove ran for about 2 days then started acting up I started calling then stove stopped 1 week before christmas . TS or USStove would help or even talk to me till after Christmas didn't matter I had no heat in my kitchen. I hired someone to come again they worked for hours now it runs for 12-24 hours before a complete shutdown error message 1 2 0r 3 never know but 2 hours of cleaning inside and out it will go again. 100s of calls and emails they will not refund my money. BBB has 96 complaints against tractor supply, TS told the BBB i am the ONLY one out of over 200 stores complaining. read more