Talk to Tommy Garcia, extremely helpful, knows his glass…read more Tommy welcomed me into the store, listening to my requests and explained my options. This company has built all of the display cases for my models.

I called this shop to get an estimate for a piece of glass. The person I spoke with took my…read moreinformation and said they would send me a written estimate. I assumed it would be sent in a day or two. 4 days later I received an estimate for just the glass. I replied with a question about cost for delivery and to have the glass template. I was then ghosted. I never received a response. I know my job is small. I'm still just surprised that people don't respond.

12:30am - Our store got vandalized and broken into. The glass on the door was shattered into a…read moremillion pieces. Alarm went off and police showed up right away but it was too late. 1am-2am: Police report, reviewed surveillance tapes. Called around to several 24/7 glass repair companies. Got mostly recordings/voicemail. Left messages and texts. 2am: Called LA/OC Window Repair and Dave answered. First live person to pick up. Texted him address and he told me he will come within the hour. 3am: Dave shows up as promised. He said he will board the door for free if he doesn't have our size glass in stock. However, he managed to install the right glass for our door. His assistant was sweeping the floor to clean up broken glass. 4am: Door is fixed.. Glass properly installed for $950. Dave gave me a receipt for insurance claims. I could finally go to sleep knowing my store is secure. THANK YOU Dave for coming to the rescue!

One of the worst customer service experiences in my life…read more So we got an estimate to do a glass shower enclosure for our brand-new Master Bathroom in our Bellflower home. The price was reasonable so we accepted. After some scheduling mess we finally got the installation done. It was okay. The gap in the door was a little larger that I'd prefer - but it was done. The day he (Dave) left there were some cracks in the brand new tiles, (some of which were under/behing the hinges and supports) which meant that the enclosure would have to be removed, the tiles replaced, and the enclosure re-installed. Dave assured me on that day that he would take care of it - FOR FREE. "Just let me know when you're ready, and we'll come out and take care of that for you." he said. I was VERY busy at work for about an year - too busy to take time off for him to repair. And then COVID Struck. So for the next two years we would not let anyone, ANYONE in our house. So now I have retired, and COVID has calmed down and we are getting things done around the house. So I called Dave. I left messages, and sent texts, and no response whatsoever. FINALLY, he responds. We talked and he doesn't remember anything, at all. AnHe had me send him pictures. I sent copies of the invoice, measurements, he still doesn't remember anything. So he finally decides that MAYBE it happened. But he says that it's been three years, and he can't be expected to honor that promise after that amount of time. I explained about my job and COVID but that fell on deaf ears. So I offered to pay something for this service and asked him for a price...$750 he said. That was to remove and then re-install the glass panels. Well the TOTAL installation and Materials was $1000. Then he went down to $600. Then - on 10/8 - he sent a text - "Do you know what I talk to the boss lady the real boss and she said that we can do it for 500 it's 250 for taking it out and 250 to put it in. let me know if you want me to do that and I'll get over there right away to get it out for you. I responded two days later - Okay I accept your offer. I would like you to put it in. I will remove it. I am working with the tile guy setting up the repairs. I will keep you posted. The tile work was very difficult to get done because it's Glass tile. Out of 15 companies I spoke to - only TWO were willing to do the work. When The tile was finally done and cured, I sent Dave a message on 11/4 - three weeks later..."Good afternoon. I finally got the tile repairs completed and am ready to plan for the enclosure installation. Please call me when you're available so we can work this out. Thank you. I really appreciate it." He responded asking, Who is this, which job is it, send pics of the shower so I can remember who I'm talking to. (It's the same text thread) Dave has some kind of memory problem because every time I contact him - I have to remind him who I am, what job I have and all the details to refresh his memory. So I have to remind him with a picture, and the explanation of what happened, AGAIN. I added the pics and copied and pasted some of the previous diatribe to refresh his limited memory. and told him that the tile was complete. He responded with, "You took it out hopefully you got all the parts .did I give you a quote . we usually don't install somebody else's work like if you order something from Amazon we don't install that that's cheap shit." HE DID THE WORK. HE SUPPLIED THE PARTS! It wasn't Amazon's cheap shit. Then he remembers a PART of the conversation, "Oh yeah this is the one I told you it's gonna cost you 500. And that was cheap because I wanted more I remember I don't know why we went down to five . Because it's actually harder to put it in now than it was when I was brand new and them tiles got to be the same height and the same measurements as the old ones otherwise it's not gonna work so maybe take that little piece and set it up on that notch and see if it fits before you pay me five dollars to come over there and install it for you." I told him that we only replaced the BROKEN TILES - That the measurements were EXACTLY the same. We had a little more conversation, but he was just reinforcing that even though he agreed because of the "Boss Lady," that no longer applied. "That was then this is now in and the only reason I made it like that so it looks good to you I Can't installing 90° for $250 . One guy cost how much I'm not gonna be paying out of my pocket see if you can find another glass company to do it for that good luck." Then he told me that he would normally charge $1000 to do it. Again, That's how much the ENTIRE Job cost when He installed it. So I said that he was "Blowing me off," which he denied. Then he said, that taking it out was easier than putting it in, and he quoted the $250 out and $250 in because of Vivian. The he said, "Taking it out is easy, putting it back in is the problem. You took it out, put it back in. See how it is." THIS COMPANY IS A JOKE!

I only write reviews when I think a business that I have dealt with is so above the norm that I…read moregive them at least a 50+ rating. Paul's Glass falls into this category. We had another company come in to bid on replacing the glass in our living room sliding door. They gave us such a high estimate that we decided to passed on replacing them. I happen to be in a parking lot where I saw a Paul's Glass truck next to me, and I asked the individual if they do sliding glass windows? The answer was yes, and he gave me a business card. They were incredibly reasonable cost wise, definitely experts at their craft, easy to deal with, and very ethical. Their approach on how to replace our glass doors saved us thousands of dollars over the other companies quote. I later found out from others that Paul's Glass has an impeccable reputation! Do I need to say anything further? That that's why they get my 50+ rating. Gary G

I had a great experience with Paul's Glass Company in Long Beach. From the first call, they were…read moreresponsive and easy to work with. They came out fast to replace my broken storefront window, and the whole process was smooth and professional. The installers were on time, efficient, and clearly knew what they were doing. The new glass looks perfect, and the work area was left clean. I really appreciated how straightforward and reliable they were. I'd absolutely use them again and recommend them to anyone needing glass work. ~ Joe The Bed Post.

They were amazing! They managed to completely make my dream kitchen. I am really picky about…read morecertain things but they did such an outstanding job that I had not even one complaint. TALK TO DAVID. David is the best he is the reason why my dream kitchen came into existence, he is honest, understanding, and has an amazing taste design. David listened to exactly and understood exactly what I was looking for in a kitchen and it came out perfect. I never want to leave my kitchen now and I'm so happy with the results. The cabinets are to die for and the color scheme fit perfectly with the color scheme of my home! I hight recommend you will not be disappointed. I have already referred two of my friend to this company! Thank you so much! I am super happy with my brand new kitchen!

Had a great experience with Justin and crew. My fogged up glass on my windows needed to be…read morereplaced and they were efficient in providing a competitive price for the project. They also worked with me on a tight timeline, completing the job under the allotted time and leaving the area clean. Now I have clear windows again. Wont hesitate to use these guys again in a future project.

I'm excited to write a review for Wilson Glass & Screen as they exceeded my expectations. I wanted…read moreto ensure that I offered highlights to my experience for others to consider. They replaced a double-pane glass for a garage window. GREAT PRICE: Their price was perfect for my budget. I spent less than anticipated and still received top notch service. CLEAR COMMUNICATION: Whether communicating by text, phone, or email ALL communication was streamlined with clarity. Their invoice was detailed, yet straightforward, explaining all terms & conditions, and giving a precise breakdown of products and services. RESPONSIVENESS: All communication was prompt, without delay, courteous, and very professional. CONVENIENT: I was able to obtain a quote within minutes of sending a photo and description. Joe, knowledgeable and skillful in his craft, explained the process when he came to take measurements. He ensured all my questions were answered. When he returned to install the glass in the window, he arrived on time as scheduled. He worked fast yet meticulously. Everything was left clean and tidy. Before he left, he encouraged me to inspect the work to which I say: Wilson Glass & Screen delivers excellent service. STAFF: Everyone involved from the initial call to the post follow-up was exceedingly friendly and professional. They offer fantastic customer service. PAYMENTS: They offer many payment options which is great for those who prefer digital payment like Zelle or cash alternatives like debit or credit. For those luddites, checks and cash are also accepted. I am definitely calling Wilson Glass & Screen for my next repair. You should too!

We reached out to 3 door vendors before we made the call to Coastal. No one wanted or could help…read moreus, but just one conversation with Calvin and he was able to get the job done within 3 days. We needed a stronger door for our house since the old front door was worn down and barely holding on. We went though the selection and sales process with him and he was very honest about what we should get (and he didn't try to sell the most expensive one, which I always appreciate and respect). If anything happens to my doors or windows again, I'll be sure to call Coastal, for sure.

Needed to replace a screen frame and screen. Contacted Coastal and provided measurements. I was…read moreable to pick the screen up in just about a hour. Fit perfectly once I installed it. Excellent customer service and pricing!

I was skeptical about taking my screen doors here because of the reviews. I called two other places…read moreand they didn't answer, so I took my chances and gave this place a try. I called and spoke to Lin, and he said to bring him my doors. When I arrived, he greeted me and told me to park in the driveway. He helped unload the screens and said they'd be ready by 3:30. To my surprise, it only took a little over an hour before he called me. Lin was very nice, and he did an amazing job on my screens. I paid extra for the thicker screen and I'm glad I made that choice. I 100% recommend this place. Thank you, Lin!

If I could give a zero stars, I would so back in April 29-2021 - I found Robert glasses screen…read moreservice. I put a deposit down for 100 balance was 250. The amount total was 350 which I paid for custom screen balcony door . But , he also took kitchen Window that was broken and it was a one of the slide windows and I was super busy at work full time. it was probably 20 days later that I called him and ask about my window and he's like he doesn't have it so he stole that window. I'am A renter that window cost $500 Was very Expensive - never be able to afford replace it again - So , I go on with Winters with that window being open still . Because , I miss part of that sliding window in my kitchen. I would not do business with them never again. I should've taken him to my small claim court . Resolve this matter .

My mom (a 71 year-old single woman) called for a free estimate…read more She spoke to Alon on the phone and he dispatched Jonathan. Jonathan gave two seconds of attention to the gate sensor (which she thought was the problem from the beginning) and went straight for the motor. "It's your motor, it's burnt out. You need a new one. $4,000" That sounded CRAZY to me so I got a second estimate. The second estimate company FIXED THE ISSUE WITH THE TURN OF A SCREW!!!! This ProTeam company is out to screw you. I'm actually nervous that the "technician" opened the motor box (seeing as he didn't have to) - hopefully he didn't sabotage it! They tried to take advantage of an elderly woman! Or maybe he just didn't know what he was doing, either way beware! Direct Message me if you want the number of a gate company that actually does honest work.

Turns out I didn't need their service - my problem is electrical - but Mike was friendly,…read moreknowledgeable, and didn't charge me for the visit. He fairly assessed the situation that I'd already figured out myself, made recommendations for future services once electrical is resolved (with pricing), told me how to manage my situation until both electrical and sensors are resolved, and was a pleasant dude to work with, period. Also, he was three hours early (with notice, of course), and as a punctual sort who likes to do my business in the morning, I was certainly happy to see him at 11a vs 2p.