1. Tr Services

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Auburn, GA

Updated 2 weeks ago

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Building energy audit

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Service 1st Pros Heating & Air Conditioning - Owner/Josh Meacham

Service 1st Pros Heating & Air Conditioning

(18 reviews)

This is very sad b/c normally this company is first rate. However, on 11/24 around 1100, I called &…read moreleft a message w/ Josh (owner) about my 5-ton furnace making a "thumping" sound. It's currently unusable. Like his voicemail says, he called back in less than 45 minutes & said he would see if the schedule could be rearranged to get somebody out sooner than 1700 & call me back to let me know either way. The phone call never came. Service tech Dylan finally came around 1800 to tell me I needed a new blower fan & that'll be a $100, which is applied to the total cost of repair. He had me electronically sign all these forms saying that I agree to the repair & that a tech would be out tomorrow morning or he would be out late afternoon to install; neither happened. 11/25 I call Josh again & leave another message. No return call ever comes. No technician ever comes. Later that evening Daisy calls to see if I got the repair estimate. Time stamp on email is 1707. The email asks me if I "accept" estimate & if so to call & arrange for a tech to come out to install. I thought this was already handled when Dylan came. Now it's HAPPY THANKSGIVING & still no working furnace. Fortunately, it's a very mild day so my 86 year old mother won't be huddled in a corner w/ a space heater. If the company can somehow make this right, I'll be happy to update my review. However, the communication break downs are severe & need to be addressed. UPDATE 12/02/20 A week later & a different tech (Ben) the company got my furnace running again. When Ben came out he diagnosed the furnace needing additional parts. A transformer $368 & a popper fuse $129. As promised, in an effort to make things right the company waived the $368. Through it all the staff maintained a high level of professionalism, even when I got a little pissy.

This company has apparently been sold to Premier Heating and air. Sorry to hear. Please do yourself…read morea favor and stay as far away from this new company as they are crooks. I had a compressor replaced 6 months ago, before the company sold. Now I'm being told that I have to run a $1200 isolation test to find the leak in my system. Called my old A/C company and he fixed it same day. No test, no $1200 bill. Please stay away from Premier/ service first pros!

Tr Services - hvac - Updated October 2026

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