I just bought my second Toyota 4 runner. Great customer service. Will continue buying from Toyota of Pharr. read more

Toyota - Just bought my second Toyota 4 runner today! - Car Dealers Near Me - Pharr, Texas

Worse service, ever. Appointment is at 0700. No adviser is there. Full bays of vehicles, no one shows up to work on time. Why make appointments at 0700 if your employees do even show up on time? So unprofessional! By 0700 advisers would already have the vehicles prepped and ready to go. At 0730, "Eddie" the horrid adviser decided to call and ask what my 4RUNNER needed. He asked if he should just change my breaks like I am a damn mechanic. Seriously? Do your job! There was one young gentlemen there who did show up prior to 0700 and he tended to my vehicle even though he was not my adviser, as 7ppl bombarded him. This dealership should not even affiliate with Toyota, such a disgraceful disappointment. I would not recommend this place at all. Overhaul your team. read more

It was an oil change for my 2016 Tundra. Included was suppose to be the 10 point inspection, not done nor were the tires rotated. Poorest Toyota dealership service I've ever had! read more

I have warranty and windshield insurance yet that seems pointless when neither want to fix an important safety feature on my vehicle. I've had multiple people tell me they'll call back and nobody has followed through. I'm very disappointed! read more

During my first service visit, out of 4 service advisors "working", Eddie Valdez was the only person greeting us and mentioned he would be with us after finishing previous serviced vehicle paperwork. Eddie was very attentive and went through with me on what my vehicle was going to be serviced for since it was my first new car visit. I give Eddie Valdez a 5 rating! The other 3 so called advisors were mum not even a good morning or how can I help you, as if no one was present! That is bad service on their behalf! I rate them a 1. read more

Refuse to honor $250 gas card with purchase. Even though ads are running on radio and TV at the time you purchase your car, they sya they don't know of the ads, and then say it must be the mailed ad. No mention of this is on the ads on radio or tv. Very Deceptive. read more

I had a bad service experience with them before. But I gave the the second chance. I booked an appointment online for AC, and when I got there, they told me the person you booked appointment with is at lunch. I said I didn't choose anyone. Anyway, after 5 minutes waiting, they assigned me to someone. I told them I know what the AC problem is and I tested it, I want you to fix it.. they didn't accept and said we will charge you $180 for finding the problem ourselves. I took the car to an AC shop closed to them and fix the problem with $30. I don't recommend them to anyone at all. read more

Horrible customer service. I'm From out of town and No one would answer the phone. Trying to see if they had a new vehicle in stock to test drive. Drove out of the way to this place and they had one but would not let us test drive because it had been sold. When we called we were told all sales were busy but when we showed up they were all sitting in the red golf carts on their phones. Should've looked at these reviews before we wasted our time. read more

This was the place where I purchased my Toyota Tacoma. I decided to go to this place because of the brand I had heard nothing but good things about this product and decided I would be purchasing a vehicle from this location. I had gone into this place already with the idea of purchasing a truck so I knew what I wanted. The staff was very helpful and were doing their job very well by presenting the vehicles in a very professional way. The representative that was assisting me also was very helpful by giving me advice based on my situation. I think the only bad part about my experience was that their finance department had very bad rates when it came to the interest and I feel that they were very pushy when it came to trying to close the deal even though the rate that was given to me was not to my benefit. But this situation was not their fault it simply is how the system works and now that I have more knowledge I would have done more shopping around when it came to the financing aspect of the deal. I recommend this place because of its good staff and the great product they have to offer my only recommendation to buyers would be to look into other financing options before going into the dealership. read more

Salesman named Ranlie is very friendly and helpful. Unfortunately my first experience with the service department wasn't. I called and made an appointment for an alignment for my newly-acquired used 2015 Highlander since it wasn't steering straight. The lady on the phone was nice, and I reassured her I needed the appointment in order to get the alignment done while I wait. She confirmed the work would be done while I waited and shouldn't take too long to do. I showed up for my appointment and Alex, who was not very personable, was assigned as my service writer. I advised him I had an appointment and would be waiting for the car. After 90 minutes and no word from Alex, I asked about it and he determined the car hadn't been seen yet. I told him I have to be at work in 30 minutes and I need the car done. He promptly got on the phone and had the tech take the car back. After fifteen minutes he said the car doesn't need an alignment and the problem is with one of the tires, a "radial pull". I then asked if they rotated the tires to confirm the diagnosis and he said no, and offered no other explanation or avenue to rectify the problem. I was late for work so I grabbed my keys and left. Later that day I had my tires rotated at Pep Boys and sure enough it didn't solve the issue. Knowing the alignment was the culprit I took the car to D&D Wheel Alignment in McAllen and they confirmed it was quite misaligned. The tires are fine. D&D properly aligned the car in 40 mins while I waited, and they were very friendly to deal with. I posted the spec sheet in the photos above. Toyota of Pharr Service Dept failed miserably with this new customer. D&D, you win! read more

Toyota - "Your alignment is perfect". Uh, no it's not! Thanks for nothing, Toyota of Pharr. - Car Dealers Near Me - Pharr, Texas

Thought I'd give them a 2nd chance since my last review of 5/2020 but NOTHING HAS CHANGED! Service Deperment is STILL horrible!. Called yeserday to speak with Service Advisor, placed on hold for way to long! Hung up & tried a different phone# (they have sooo many phone#'s). Asked Rep to connect me to Service Dept, she said you need to schedule an appointment for service? I replied NO, I need to ask them a question b4 I make an appointment. After being on hold for a while she came back on & told me to give her my name & # & a Service Advisor would call me back. I said NO & hung up! Got my oil changed this morning with NO WAIT & FANTASTIC CUSTOMER SERVICE & $10 OFF for Wednesday's Ladies day!! TOYOTA OF PHARR ZERO, ME WINNING read more

A parking attendant directed me in and when I asked for Javier Melendez, Javier came quickly with ready paperwork on a clipboard. Since we had already called Javier, he was knowledgable about what was needed. We always ask for Javier because he always gives clear definitions of service that will be given. When we pick up the car, he always goes over our bill carefully and shows us models of tires or injection systems if we need to have a graphic to understand how cars work. We hope Javier is valued by Toyota of Pharr as much as we value him! UPDATE: Unfortunately, Javier Melendez no longer works here. :-( read more

i took my tacoma some time back had them check a noise in the differential the kept it for 4 days and then if it wasnt because i called nobody called me to tell me it was done and tha they had not found anything wrong with it when i got there they gave me my keys and said they could not help me and not to come back i dont remember the name of the manager but i remember the tech rene and he is there top tech so i took my vehicle and was not satified with he outcome so i took it to harlingen toyota those people helped me out from the minute i got there they explain what it was going to b done and waited for an approval they found the problem in 1 day and had it fixed did some additional service BAD PLACE TO GO read more

Had an oil changed and front brake pad service here on Nov 26, 2019. So now, it's time to change my oil but can't open the oil cap using my oil cap metal wrench and different tools I tried. Whoever the Tech who did the oil change it was OVER TIGTHENED the oil filter housing causing the tabs to snap. Stores are close, can't buy a new filter housing, need to purchase a power tool wrench to try to use it to remove the oil cap! Can't close my garage, will be open overnight because of this OVER 18 ft lbs tight! You guys owe me an oil filter housing! read more

Terrible experience with service department, waited three hours for an oil change with appointment

I was looking for another Toyota Camry for my wife. She had hers for 10 years and 195,000 miles. Still runs good just time for her to get a newer car. I checked Frank Smith. I told the salesman what I wanted. His sales manager told him I was looking for a unicorn - what I wanted didn't exist. Well I knew from searching around there were 4 in San Antonio that had everything I wanted. So I bought from dealership in Boerne. So I rate buying here 3 Stars. Salesman JR was nice. Took Camry in today for the Toyato Care 5000 mile service. Service was excellent. I was very happy with the Serviceman that helped me, Javier I think. Was very pleasant and I was in and out of there in less than 30 minutes. Service 5 Stars. read more

I have noticed a distinct difference between "Toyota of Pharr" and Frank Smith Toyota. When I bought my truck there (while it was still Frank Smith), I could say nothing but positive things - an incredible buying experience. After my last service appointment well...not so much. I scheduled my service appointment over a week in advance (almost due to necessity because they were booked at all other convenient times). It was a basic 20K mile service. I arrived on the dot for the scheduled appointment. First, when I explained that I needed a 20K service when I made the appointment (I had to do this over the phone - their website wouldn't allow me to schedule on ANY given Saturday at the time - this may have been fixed now, but then it wouldn't work) the receptionist simply put me down for an oil change. When I arrived, the person greeting me did ask if I wanted the tires rotated which, after 5,000 miles of driving, of course I did. Next I was informed that it would be approximately 90 minutes. I felt this was rather long - especially since I had made an appointment. It's not like I was walking in. I shrugged and thought "oh well" and waited there for the service to be completed. 90 minutes would still allow me enough time to get on with my day. After TWO HOURS I began to get agitated. I needed to be at an appointment. At this point I missed it. After two hours and twenty minutes, I walked over to the service advisor's desk and saw my keys sitting there! I simply said, "All set?" He gave me my paperwork, didn't go over the service performed, and then informed me this was my last included scheduled maintenance service and walked me to the cashier. Upon inspection of the form where the work was done, I noticed it was different from a previous multi-point inspection form. Magically, my air filter seemed to improve all on its own (previously marked in the yellow section, now it was green). I had heard from others never to get maintenance included - they put "paying customers" ahead of those with included plans. Perhaps this is true. Perhaps not. The thing is...I DID pay for this - on the front end. I feel a two hour and twenty minute wait for a simple oil change, multi-point inspection, and tire rotation was too long - especially when I had an appointment. On a brighter note, the fact that they washed it was a nice touch; however, due to the fact that I was running so late, I would have happily washed it myself. read more

My wife Criselda and I visited Toyota of Pharr on 08/01 to browse through cars. Salesmam Oscar Salinas approached us and offered his help. We do not normally comment on these surveys but Mr. Salinas was an exceptional salesman. He was very polite, professional, and helpful without being pushy which was a welcomed surprise. Honestly, we did not think we would be able to purchase anything, but with Mr. Salinas's help, we were able to find a very nice pre-owned car that we like. Mr. Salinas and Ms. Rodriguez (financial consultant) were able to find us financing and we purchased the vehicle. All-in-all, it was a surprisingly, pleasant experience. I hope for your organization's sake that you have more salespersons like Mr. Salinas. Thank you, read more

I have purchased 4 vehicles from Toyota of Pharr. Carlos Ramos is my favorite sales person. He works with you and doesn't mess around. My latest purchase, a 2017 Toyota Sienna: I was in and out in 1 hour. read more

I had a small accident and brought my car in to see if it could be fixed soon. Eddie M was helpful and looked for a way to address the issue at the lowest price. The car needed more work than anticipated, so he suggested I take it to my hometown and have it done there, but not before waiving the diagnostic fee. He was extremely busy, but still found a way to take care of every customer patiently. I had an u expectedly satisfying experience at a dealership. read more

Speaking of mistreatment , just when there try to get oil change omg Mr service manager has attitude I originally scheduled 11-1 appointment before warranty 2 years schedule maintenance expire the service department didn't have anything available on that day so you can't honor it today ? Omg Should never travel to McAllen to purchase the truck from you , should have stick with original plan to go to Houston , you guys need to learn How to service your customers, learn it from Sewell , northside Lexus . Btw I will move this complaint forward. I'm done doing business with you guys never will recommend you guys to any friends and family. read more

I was hoping to trade in my 2013 Juke for a 2019 Corolla. At first, we felt like they were willing to work with us but after considering a few other factors they recommended us to Hyundai. We decided after some thought to come back and work out a deal. The salesman promised to call back and never did. Since they apparently weren't serious about our business, we took it else where. Very disappointed in their customer service. read more

Always great service and extremely friendly always ready to help personnel. I appreciate that they are always busy and that's a good thing because that means they're doing something right and consistently so. How unfortunate that out of the thousands of customers only the ones that are disgruntled for petty stuff are the ones that actually rate them with low marks. The only reason I'm even bothering is because out of the 4 times I have come in, once for a purchase and 3 times for oils change and service, I have been extremely satisfied with their product and most importantly their service. I mean for crying out loud their waiting area Is amazing. Very comfortable sofa/chairs, coffee water snacks etc... I can hang out here for fun! Hahaha. Anyway, hope this help actually give a more accurate representation of this dealership. read more

I bought my Corolla from here after going to what seemed like a gazillion dealerships in the Valley. They were really friendly, honest, and willing to stay about an hour after close, to be able to finish up our paperwork. I had my car serviced here a few times while still living in the Valley, and the service department was quite helpful as well! read more

Update: I had to take my 4Runner here for vibrations and after going through many sets of tires and 2 sets of wheels and a drive shaft. I was told it was still my wheels and tires. In addition, the service manager said this "to begin with, Toyota 4Runner is not a comfortable ride!" Wow!! I'm shocked at what service has become. So guys I suppose I purchased a $30,000 vehicle that was not comfortable to ride! read more

I have purchased 3 vehicles from this dealer (2014 Tundra, 2016 4-Runner, and 2016 Sequoia). Most, if not all my issues derive around the service department. Seeing that Toyota is offering 2 years of schedule maintenance with purchase, it made sense to me to utilize their service. The first issue i had was when the Tundra was due for its first oil change. The appointment was actually scheduled well ahead of time by my salesmen. I took the Tundra in when the day came around and had all intentions of waiting for my truck while the oil change was being done. When i advised them that i would be waiting for the vehicle, they told me the work would take between 3 and 4 hours. When asked why the oil change was so long, their response was that they book 8 appointments an hour plus have to work on walk-ins. I'm not sure how any walk-in should affect my appointment, but i ended up leaving and dropping it off that weekend so my wife could actually pick me up (since I'm outside of the courtesy shuttle area). As far as the oil change actually went, everything seemed fine with the exception being the 4 hour turnaround for a scheduled oil change. This is the same issue every time i took the truck in for scheduled maintenance and basically had to pick days when i had a ride back home. A few months back, i had noticed the truck was starting to shimmy a little. A quick visual inspection showed that the tires may have been wearing a little uneven, so i decided to take it to Discount Tire, since i was closer so that they could take a quick look before it was taken in for its next scheduled maintenance, which was a week or two later. When Discount Tire took a look, and gauged the tires, 3 out of the 4 tires had worn so badly, that they wouldn't even balance the tires or align the truck. They recommended 4 new tires and an alignment to fix the issue. Thinking that Discount may just be trying to sell me something, i took the truck to D&D wheels (off a friends recommendation). Sure enough, they had the same conclusion and stated the wheels were all bad due to a bad alignment. I also asked at both places, if the tires could have gotten that bad since the last oil change (which had been done at Toyota and supposedly the tires were completely even). At both establishments, they agreed that even with the bad alignment, there was no possible way that the tires could have worn that badly uneven. Given that the two tire and alignment specialist agreed that this was something that A) Should have been noticed and B) Didn't happen in between service; i decided to take it over to Toyota, explain what was happening and what the two other shops has told me, and give them a chance to resolve the issue. Once at Toyota, i was spoke with a few service writers about the issue, which they appeared to be dumb-founded that this had happened. One finally came outside to the truck and measured the wear with a tire gauge. He agreed, yeah, those tires are wearing pretty badly uneven. Then he passed me over to another service-writer who "owns a Tundra,' as well, so he can speak more intelligently on it. We talked for a few minutes, and i agreed to leave it so the technicians could look at it to verify there wasn't anything major mechanically wrong with the truck. A few hours later, i received a call back, stating that it was in fact, a bad alignment and they too were recommending a new set of tires and an alignment and proceeded to ask me what i wanted to do. I told them, i want you (Toyota) to take care of it. I have all my maintenance records of the vehicle being serviced from the dealership and paperwork stating that this truck has always had even tread wear and no issues. I also have two independent shops stating that the level of wear that the tires had, would not happen in the amount of time since the truck was last worked on. I was then told, he would have to speak to the service manager and see what he wanted to do with the issue. A little while later, i was contacted by a gentlemen claiming to be the service manager. He said he had been told a little about the issues, we talked a little more about it and i basically told him again everything that had happened. He apologized for everything and said he would leave the decision on what they were going to do in the service writers hands. About another hour later, i received a call from the service-writer, stating that he had spoke to the manage after he contacted me, and asked me what i wanted to do. I asked, what exactly they were willing to do for the truck. He told me, that they were not accepting any responsibility for the issue at hand, and stated that the uneven wear could happen in as little as 500 miles (which, in 2 other shops opinions, would not be the case). He told me that they could sell me, 4 new tires and get the alignment down in a few days and that they could discount the alignment by $30, no discount on the tires. I ended up going to D&D again and had the work done. read more

Oh and by the way don't even try using the free free ice cream offer it doesn't work . They don't speak English know body knows what's going on they can't even answer simple questions read more

Customer service at this location is the worse. It didn't used to be this way. They actually used to treat you as valuable customer. Sad that the management team doesn't take pride in their customer service. read more

Had a the A/C fan fan knob replaced and found the side panels, center vents, dash panel broken and damaged. They should have the integrity and professionalism to let you know what they did. I am moving and now I have to change my plans to see if they'll fix what they broke. read more

Toyota - Car Dealers Near Me - Pharr, Texas

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I already purchased 5 vehicles from this dealership. Throughout the years some of my vehicles from the RAV4 to the Prius I've had recalls and they helped me throughout the way with no problems. Our salesman Rolando is great. We recently bought another car making it our 6 vehicle from this dealership. read more

Working with our car salesman Mohammed was great. He was very professional and was able to answer all of our questions. I'm a very indecisive person, so his patience was appreciated. Our total experience at Frank Smith Toyota was excellent. We felt like family with all the help we received. Thank you for making our experience a positive one Mohammed and as my fiancé told you when he's ready to look for his Tacoma or Tundra you will be the one we turn to. read more

I just bought a Prius, so happy with my experience at frank smith, no pressure, relaxed environment I came back for 2nd time and I have nothing but good things to say. my sales guy, Roland Trejo was so pleasant, from 1-10 he is a 12, really goes the extra mile and then some. buy a toyota, you won't regret it, and buy it from Roland. can't wait for you to experience what my husband and I did, your going to be happy you did! read more

This place was great. Great people nice atmosphere. Mike Lankford was very helpful, and the best part was that he wasn't pushy what so ever. Made our experience very easy and straight to the point.i would highly recommend this place to others. read more

Roland Trejo is the best salesman! He took care of my wife and I with our recent purchase and if you can believe it, I was in and out of that dealership in 1 hour! It was our first and definitely NOT our last time going to the Toyota of Pharr! If you want a salesman that takes excellent care of you and gives you the best deals find Roland Trejo! Great service, great financing (Mr. Torres), and the best experience purchasing our vehicle! Thank you Toyota of Pharr! We'll be back soon! read more

Terrible service department! Arrived at 30 minutes early for appointment. Greeter had me wait at my truck for advisor to check me in. Waited for 10 minutes until advisor arrived. The service was for an oil change and tire rotation. It took them over 2 hours to complete this simple service. I do not recommend the service from this dealership and will never come back. read more

They advertised a price online and then they went up with it, they said that it was an error on their website, I experienced not once but in two times. Bait and trick is their business really. Employees are far from good service and you feel like you are there to receive a favor from them. The car I wanted to put on the deal was valued in less than the 40% off the market value. As soon as we left, we received a phone call from the vendor offering 50% more than they offer before. Still under 20-25% over trade value. Never going to put a foot on Toyota of Pharr. Period. read more

This is car dealership hell. First off, if you're unfortunate to drop your vehicle off and wait for service be prepared to sit alongside at least 30 other miserable souls waiting for their vehicles. The service waiting area is common with the dealership showroom. Second, everywhere you look, there are way too many employees sitting or standing around doing nothing but shooting the breeze with each other. Parts. Front end "management." Service advisors. Salesmen bs'ing around with golf carts. Don't have any customers, how about you clean up the trash strewn about the front area? Where is the leadership, the pride, the professionalism? I waited three hours for a recall fix to be completed for them to tell me it was the incorrect part they had in stock and couldn't complete the fix. "We will call you in as soon as it arrives" which was weeks ago. Needless to say, I will never give my business to Toyota of Pharr/Frank Smith ever again, even if it's a free service. The nearest Toyota dealership in Harlingen is much more pleasant. If you're looking for everything wrong with new/used vehicles sales, visit Toyota of Pharr to see what I mean. read more

The service was great. Everybody was friendly. Alvaro did an excellent job in finding the right truck for me. Overall great experience.

Do yourself a favor and turn your car right around. This is NOT a place you want servicing your Toyota. Awful service hands down, every time I go... except when David helped me once, but he left and so will I. read more

Can't say it was a great experience. Wish I could. My words of advice are to remind y'all that ALL the people you deal with if you come in for service make their money on how much money they can convince you to spend. The very pleasant people checking you in along with telling you a very nice estimate as well as the mechanic who writes what work your car needs DO NOT GET PAID by the hour. They get paid by how much they get you to spend! So keep that in mind as you are listening to all the work they think your car is needing. My very lovely estimate delivered with a smile was about $3000. Including some work I know for a fact was not necessary. read more