Evan provided exceptional customer service for my vehicle, setting a new standard for what…read moreoutstanding support truly looks like. His professionalism, knowledge, and attention to detail were evident throughout the entire process. What impressed me most was his genuine care--he didn't just do his job, he went above and beyond in every way to make sure I felt supported and informed. It's rare to find someone who is not only excellent at what they do, but who also treats customers with such sincerity and dedication. I am incredibly grateful for his help and highly recommend working with him. Thank you, Evan, for making this experience seamless, reassuring, and truly exceptional.

I just bought my THIRD Lexus from the dealership ! !…read more My first purchase was back in ... 2016 & my oldest son is still driving that 2014 Lexus CT 200 H ! ! ! Thank you to Aimee (my sales person), Stan (the Delivery Specialist) & the friendly gentlemen in their service department ... FOR GREAT support & guidance ! ! I'll be getting my 4th car there ... in due time :)

I don't leave bad reviews often, but this time I will. I purchased a used 2018 Alfa Romeo Giulia…read moreQuadrifoglio from Mercedes-Benz of Ann Arbor. I got it home, only to find that the front brake rotors FAILED state safety inspection due to being under rotor thickness specification. The pads were worn to within a millimeter of the wear sensors as well. The dealership offered no assistance, even though the car supposedly went through a "multipoint" inspection. Afterward, they said they just did a start/drive/stop inspection and that they told me I was told this. Now the car was purchased as is, true, but it requiring a $2000 brake job right out of the gate was quite a shock. The car has been on jackstands (picture attached of my car of jack stands) in my garage since it failed inspection waiting on parts as a result. Dealer response: "not our problem." Noted, so here we are. Next up is car registration. As a member of the military, I wanted to register my car in South Dakota. All I need the dealership to do is sign a SD Form 1004 (out of state tax assessment) stating that I paid sales tax at the dealership (which I did), but they flat out refused to sign the form. This will end up costing me an additional $1800 in unnecessary taxes all because they will not sign a form attesting that I paid sales taxes directly to them. This has been the absolute worst car buying experience I have ever had, bar none. Other's local folk's (Michigan) experiences may have been great, but if you are buying out of state, I recommend going elsewhere unless you want zero support after the sale at all and a runaround with your paperwork. Silver lining is, I learned a lot about how NOT to treat people from my dealings with this dealership. Just a frustrating, costly and disappointing experience all around. :( ***I wanted to add: brakes are obviously a critical safety item and the fact that this fundamental issue was just so callously ignored and dismissed states volumes about how much yours and everyone else's safety means to this dealership. The more I think about my loved ones possibly being in an accident due to this negligence really upsets me. I was a service technician at BMW before I went to college and the military and this issue would have never passed out of our service department, at least back in the 1990's.

DO NOT take your trade to Mercedes of Ann Arbor. They have no interest in negotiating in good…read morefaith. The goal is to underbid you as much as they can by falsely implying your trade is not up to standards. All while they want full price for the new vehicle your trying to purchase. Was there 2 days and not once was the mention of a discount on the asking price. I'm sure if you let them. They will cheat you on your trade and charge sticker price on your new car purchase. Have bought over 30 cars in my lifetime and this was the worst experience at a so called reputable dealer I have had.

Be very careful !....The cars are not inspected . I'm 80…read moreyears old and seen a few things. The place looks expensive and impressive but they using old school sales tactics : lying.

My husband and I bought a used PT Cruiser from the Ann Arbor dealership and we couldn't be happier…read more Brandon was wonderful and he took care of us as if we were his family. We love the car, which is in excellent condition and has relatively low mileage.

I had the opportunity to attend the grand opening of the new Ann Arbor dealership. The new…read moredealership is beautiful! They put on an amazing event with great food/drinks, live music, cigars and permanent jewelry. I would highly recommend visiting the new location. Everyone was very friendly and accommodating!

They have moved down the street to a brand new facility! Looks great! New showroom lets in lots of…read morelight to see the gorgeous BMWs

Three years pass and my lease is up during the middle of a pandemic. My main guy Rich calls me up…read moreand tells me we can do this thing all remotely. I'm in, I say! 6 years with an Escape and I didn't plan on changing anything so I told him my preferred color, interior, and features. In minutes he's got quotes and window stickers coming into my phone. Got nearly everything I wanted for significantly cheaper than I'd been paying for the last 3 years (the only trade off was one feature that would have bumped me up to a higher level, it was worth passing on to keep the savings). We did all the paperwork online via e-sign and they had someone drop the car off, fully gloved up and masked, in my driveway. A quick switch of plates and a wave goodbye to my old Escape and he was off. Practically no contact at all and the whole process took two days. One day to pick out the vehicle and another to complete the paperwork and get the keys. The incentives and rebates right now are wild. If you've been on the fence about a new car but have been putting it off, now's the time. I'm saving about $40 a month on my payment! Can't go wrong with that. My new car is a real beauty and I'm enjoying admiring her in the driveway. I won't be driving her much over the next few months but that just makes the new car smell last all the longer. Thanks Varsity Ford and thanks Rich for making what could have been a stressful experience pretty darn seamless.

Purchased a used 2020 Ford Explorer ST from Varsity Ford in Ann Arbor on 3/3/26. Unfortunately, the…read morevehicle had a wind/water leak immediately after leaving the dealership. To their credit, the dealership did attempt multiple repairs and eventually provided a rental during one of the visits, but the process became extremely frustrating. Since purchasing the vehicle, I've had to make repeated trips back to the service department for the same unresolved issues. The Explorer sat for hours during one appointment without being looked at, I went several visits without any loaner assistance, and communication between departments often seemed disconnected. On top of the original leak issue, a leaking rear shock, rear main seal leak, oil plug leak, and a metal-on-metal noise were later discovered. Some staff members, including Lance and Shaun, were helpful and professional when addressing concerns, but overall the experience has been disappointing considering how soon these problems started after purchase. As of my latest visit, the metal hitting noise is still present despite multiple attempted fixes. I understand used vehicles can have issues, but I expected better inspection, communication, and follow-through from a large dealership.

I had an issue with a "popped" tailgate spoiler and Steve the service person said id I could leave…read moreit for a few hours, he would try to fit it in on a busy Friday. Unfortunately, the problem was more than the service center could do because he said I needed a body shop to do the work. When I picked up my car he handed me the key as he walked me out to my car and said there was no charge! Amazing!

I'm extremely disappointed with the service we received at Subaru of Ann Arbor…read more We were told our battery was fine -- the next day I was stranded. We spent $1,800 and got the car back with parts left unsecured under the hood, broken items unaddressed, and the interior smelling like smoke and dirty enough that I had to immediately get it washed. After paying, communication completely stopped. Multiple calls and texts to the service coordinator and more than one supervisor went unanswered. So, Subaru of Ann Arbor when (if) you answer this review to say call you, please include a name to ask for that will actually answer and return phone calls. Also, we were also told our brakes needed replacing soon. Later, a different repair shop later confirmed they were actually fine-how is that??? We trusted them and feel completely taken advantage of and wasted $1,800 plus their outrageous cost of a new battery, a would NOT recommend their service department.

Had a fabulous experience at Sesi today. After a few routine service visits at a local Ford dealer…read morethat were fine but had a few hiccups, I decided to make an appointment at Sesi for my next service, which was done today. Everyone I interacted with was terrific and the facility is lovely! They were knowledgeable, patient, and accommodating and did what they said they would do. Thanks for making it easy and pleasant!

Customer Service is still alive! I was getting a "Replace battery" message when I started my car. I…read morecalled Sesi & found out it was my key fob battery. They sent Cody, the nicest Technician, to my home. He was respectful, professional & replaced my key fob batteries in no time. Thank you Sesi for appreciating your customers.

In May of 2025, I left a review about the sexist employee they had. They left a fake apologetic…read moreresponse, called me to ask if there was anything they could do to turn it around, and then never went through with anything nor never spoke to me again. Instead of fixing my sensor - the thing I paid them to do - they lied they aligned/calibrated it and did nothing else. Not to mention, when calling to ask about what they could do to change my opinion/review, I straight up told them that if they would fix the part that they should've (since I've already paid for it) but fix it for "free" (aka don't charge me again???) that I would be pleased and would be more than happy to delete the review. They claimed that they would call me back to see "what they could do" and yet I never heard from them again. It's been over a year and my car's crash sensor was never fixed nor acknowledged again. I have photo evidence of my original review. My original review was: "Very nasty and disrespectful towards women in the service department. Every time I asked a question I'd receive a condescending answer with a cocked head and scrunched face from frank. Very unprofessional. However, when he spoke to my dad or any male - it was with upmost respect." Furthermore they are overpriced and don't do what was asked - again they did NOT fix my sensor.

I can only really comment on the service, as it's the only place I trust with my Murano. They're…read moregreat and have updated their office lately. I usually get my car back pretty quickly, though one time they confused me with another person waiting on her car. Unfortunately we've gone twice for the sales part of this dealership, once to test drive a car and our sales person wasn't in. The second time the car wasn't there. We ended up going to Ohio to get a car for my daughter. My son last week went in and said he saw NO SALESPEOPLE in the office and asked if that was really where I take my car! He's now opted to order his car online. So, if you're going for Maintenance, I recommend them.

I purchased my car here 2 years ago Tom Cockfield found me exactly what I wanted and Jenn Simmons…read moredid my paperwork well- all was explained and everything was as it should be. after purchase I had a concern and Scott Hall in service got my car taken care of right away with no pushback which was exceptional - things happen when buying used. since the I've had a stellar time in service and it's been really a great experience thanks again Suburban's cjdr team!

I took my car there for some repairs and got the absolute worst service I've ever experienced. I am…read moresure I overpaid as well, but they had taken so long at that point, I just needed it done. I'm writing this review as a warning to others thinking about getting service work at Suburban. AVOID AT ALL COSTS. I made an online appointment (with a loaner car) on Friday, January 30th, I did not receive my car back until the evening of Monday, February 9th. When I brought my car in on 1/30, they said the system messed up and they couldn't look at it until the next Monday. They also said they don't offer loaner cars anymore and I could call Enterprise down the street. Since my car was still driveable, I kept it that weekend and brought it back Monday. On Monday morning, they called me and said they had people out and couldn't look until Wednesday. Enterprise also told me they wouldn't have a rental until Wednesday (not Suburban's fault but adds context). I understand outside factors happen but I wish I was informed about that prior to dropping my car off on Monday. Wednesday comes and they are radio silent the whole day. I texted and called with no response. Thursday they text me and say they can look at it Friday. So there's been no communication, I'm unable to coordinate if I need a rental car and now I'm out of a car until the end of the week. Throughout this week they weren't responsive via text. They also could never put me in touch with anyone when I'd call to check in. I felt very stuck. On Friday, they finally send me an estimate and are super responsive about that aspect. When it comes to getting me to sign off on paying them, they're quick to see and reply to text messages. I approved the work asap, I really didn't want to but at this point I just needed the work done. I haven't checked with another mechanic, but I'd hate to see how much I overpaid for this work. At noon on Friday they texted me to say it will now be done on Monday. So now I'll be without my car for the whole weekend in addition to the week it's already been and it's so late in the day on Friday that I couldn't arrange a rental. Their lack of communication inconvenienced me once again. I replied immediately asking if there's any way to get it back sooner because I don't have a car. They didn't reply until Saturday morning with a short message along the lines of "no, sorry Monday". On the Monday when I was promised the car, I didn't hear from them most of the day. I texted in the afternoon asking for a status update and heard back at 5pm that it was ready. I asked for a shuttle to pick me up, which they sent (the literal least they could do). The shuttle driver was quite unfriendly and didn't seem happy to provide a ride so close to the end of the day. I now have my car back and can post my experience here. I was so unhappy and frustrated not just by the delay but by the complete lack of communication which would have allowed me to make other arrangements. They did not listen to my concerns and didn't respond when I would ask. I felt totally taken advantage of and powerless but I do hope this review steers some customers away from Suburban. I went here a few years ago when they were still La Fontaine and had a fine experience. I don't know if it was the change in ownership or what, but this was very, very frustrating. I have an older car and probably will be buying a new one in the next few years. There's zero percent chance I would look at a car from this dealership after this experience. I just hope they did the work I paid for correctly.

I'm writing this review based on my experiences with the service department that corresponds with…read morethis street address. The paperwork says they are called Ann Arbor Automotive and they are the service department attached to the Hyundai Dealership. I went there today to have a recalled part replaced. I was assisted by John Dunfee. He was very courteous and even suggested a place to have breakfast while we waited. He told us it would be done in an hour so we went to breakfast and came back. We were a little early so he escorted us to the waiting room where my son was able to be entertained by watching the men work on the vehicles through a large window. Are car was indeed ready within one hour. The checkout process is very smooth. I was very pleased with the friendly customer service at this location and the efficient service.

From the owner: Anticipating our customers and guest needs and concerns. Assisting and advising our community with…read moreall everything automotive.