Drove over an hour to look at a specific model used car we've been looking for. Had an appointment…read more Then was told we could bump the appointment to an earlier time. Showed up for our appointment and was told " the thing with the car is a mouse has chewed some wires so you can't test drive it". When the scheduler is blamed and that's that, we're offered ti look at the car anyway. How does looking at an undrivable car help me, am i supposed to be any to make a second trip to drive it? But we went out to look at the car, Old pine needles were in the trim around the roof, on the windshield and it was obvious it had to be towed there. It looked like a mouse lived in it, the hood insulation was torn/chewed up, but it was advertised and we were scheduled for an appointment, we weren't stopping in at random. Based on this waste of hours of my time, I wouldn't move forward with any car purchase expecting to be treated as a valued customer. To the salesman's credit he probably is following management's lead and they have a big problem with customer service standards, a major red flag.

BUYERS BEWARE -- VERY DISAPPOINTING EXPERIENCE…read more I found a 2024 Jeep Grand Cherokee advertised for $29,928 and decided to move forward with the purchase. I put down a deposit and paid $150 for an independent pre-purchase inspection. On the day of the inspection, after I had already driven 40 minutes to the dealership, I was informed that the price had been increased to $32,814. I was told there had been a pricing error and that they could no longer honor the original price due to high interest in the vehicle. What I find extremely disappointing is that I was not informed of the pricing issue the morning before the inspection, or at any point prior to me traveling to the dealership and proceeding with the inspection. Had I known the price was going to change, I never would have moved forward with spending money on the inspection or making the trip. The price increase was $2,886, and I ultimately decided not to purchase the vehicle and requested my deposit back. During this process, I was dealing with Brett, the sales representative, and when I asked to speak with management about the situation, Mike, the sales manager, would not come out to speak with me in person. That lack of basic communication and accountability made the experience even more frustrating. I understand that pricing errors can happen, but customers should be informed as soon as the issue is discovered, especially before they are asked to put down a deposit, spend money on an inspection, and travel to the dealership. BUYERS BEWARE. Make sure you have the final price clearly confirmed in writing before putting down a deposit or spending money on a pre-purchase inspection. This was an extremely frustrating and disappointing experience, and I no longer felt comfortable doing business with this dealership.

In town on vacation and our transmission failed. After numerous calls, this location agreed to take…read moreit for repair. They were completely upfront about the fact that it could take up to two days to even look at (other places mentioned up to 3 weeks!). They actually diagnosed it the next day, secured the part, fixed it in time for us to continue our trip! The price after repair was exactly what they quoted us. Excellent experience.

I purchased a Jaguar F-PACE on May 29, and as part of the deal, the dealership made written and…read moresigned commitments to replace the tires and buff out scratches on the vehicle. What should have been a straightforward matter turned into a two-month ordeal. The vehicle spent approximately two weeks in service, and when it was returned, none of the promised work had been completed. I had to return the vehicle again and spend the next several weeks trying to get the dealership to honor the commitments it had made at the time of purchase. My sales associate, Roberd McClelland, had left the dealership by then, so I was referred to General Manager Zachary Perry. Despite several calls to the general manager, my calls were not returned. Ultimately, the repairs I was promised on May 29 were not completed until July 31, more than two months after I purchased the vehicle. The experience became even more frustrating when I accidentally left my new Samsung Galaxy S24 Ultra in the vehicle. Service Supervisor Kevin Krunk told me that my phone had been secured in a safe. After multiple unanswered calls, I was eventually told the dealership could not find it and was not responsible for it. When I spoke with Zachary Perry, I felt as though I was being treated like I wasn't telling the truth about leaving the phone there. After I continued to insist that it was in their possession, the phone was ultimately located and returned to me. To be fair, David Haze was helpful and professional and ultimately made sure the vehicle repairs were completed. I appreciate his efforts. Unfortunately, my overall experience was defined by broken written commitments, a two-month delay in completing promised repairs, poor communication, and a lack of accountability from management. I expected much more from a brand-new dealership and from the Feldman name. A customer shouldn't have to spend two months chasing a dealership to fulfill promises that were made in writing at the time of purchase.

Big Al is awesome. Thank you for the excellent customer service. Would definitely recommend.read more

I would not recommend buying a vehicle from this dealership. The sales department may be eager to…read moresell you a car, but the service department is completely disorganized and poorly managed. Communication is terrible, follow-through is lacking, and getting an issue properly handled is unnecessarily frustrating. A dealership should support its customers after the sale, and this one does not. I would take my business elsewhere.

After being referred to a salesman, Nick C, we can honestly say that we will never give this person…read moreor dealership our business. The dealership is nice, clean, and most employees were professional.

I recently purchased a new vehicle and my sales agent was Miles Angell. Miles made the experience…read morecompletely painless. He made all the numbers work out as he initially promised, and this sale required several processes. His work went beyond from other agents I've had in the past. He made sure I was happy from start to finish. Hines Park Ford is the only dealership I use for my vehicle needs from purchasing to servicing. Thank you Mr. Angell!

Bought a Blue Certified used Ford fusion. Warranty expired, engine failure after a year and half…read more Recommended a whole new engine for $10,000. The car is worth less and still have balance without a working car. They won't help totally screwed.

Great shop norm helped me out with an oddball tire situation very close to closing time. Thanks…read moreagain guys!

We use to live in South Lyon and moved to Brighton 7 years ago. We still come back to Norm's for…read moreall of our mechanical needs. Quality, timeliness, value, honesty, and patience in explaining what is wrong with the vehicle and what needs to be replaced is what keeps us coming back. We don't claim to know anything about cars and Norm's is always honest and fair. Highly recommend.

This is a warning. I know someone that bought a van here. The van motor blew up in 1 day. Ryan…read moreat Carmotive in Whitmore Lake agreed to pay half the repairs and authorized a company to do the repair. A week after they did the repair and got the van running, Ryan disputed the repair on his credit card. He lied to the bank that someone used his card fraudulently! DO NOT TRUST this guy!!

From the owner: Carmotive has been a family owned business in Whitmore Lake, Michigan since 1999. We specialize in…read morelow mileage government owned & off-fleet lease vehicles. We recognize that business owners have busy and sometimes hectic schedules. We make the process of buying a fleet vehicle easy and simple for you. Our vehicles have been perfectly maintained their entire life. We price our vehicles as close to wholesale as possible so you know you are getting the best value and lowest possible cost of ownership. Your fleet of commercial vehicles is a critical tool for assuring both individual livelihoods and business success. We are committed to providing commercial customers with the finest service and customer satisfaction in order to earn customer loyalty.