I just bought my THIRD Lexus from the dealership ! !…read more My first purchase was back in ... 2016 & my oldest son is still driving that 2014 Lexus CT 200 H ! ! ! Thank you to Aimee (my sales person), Stan (the Delivery Specialist) & the friendly gentlemen in their service department ... FOR GREAT support & guidance ! ! I'll be getting my 4th car there ... in due time :)

This place is the worst. Save yourself time and headaches and go to the true Lexus dealership is…read moreSouthfield. The General Manager avoids concerns like the plague and won't return calls or emails. It was the worst experience in customer service of my life. No exaggeration. You will go to voice mail after voicemail regardless of what department you call. And because the general manager doesn't handle concerns and complaints his employees act the same way.

I traded my darling CLK 350 for a large E class, when I wanted to cart my grandkids around. They…read moregave me a great trade-in (was it Mickey?) and hunted for the specific one I wanted. Smooth process! Professional and genuinely listened! If that wasn't the apex, my service was extraordinary! Highly recommended.

DO NOT take your trade to Mercedes of Ann Arbor. They have no interest in negotiating in good…read morefaith. The goal is to underbid you as much as they can by falsely implying your trade is not up to standards. All while they want full price for the new vehicle your trying to purchase. Was there 2 days and not once was the mention of a discount on the asking price. I'm sure if you let them. They will cheat you on your trade and charge sticker price on your new car purchase. Have bought over 30 cars in my lifetime and this was the worst experience at a so called reputable dealer I have had.

Be very careful !....The cars are not inspected . I'm 80…read moreyears old and seen a few things. The place looks expensive and impressive but they using old school sales tactics : lying.

My husband and I bought a used PT Cruiser from the Ann Arbor dealership and we couldn't be happier…read more Brandon was wonderful and he took care of us as if we were his family. We love the car, which is in excellent condition and has relatively low mileage.

They have moved down the street to a brand new facility! Looks great! New showroom lets in lots of…read morelight to see the gorgeous BMWs

Had my maintenance light come on for a normal inspection, called to set an appointment come to find…read moreout they have service loans available. They had the repairs done quicker than anticipated, easy in easy out a very few signatures, which is very convenient. Carol did an outstanding job, will definitely send people there.

Great experiences at the service department here thus far! It has been easy to make appointments…read moreover the phone, and the wait times have been very reasonable (1-2 weeks for an oil change). What really impressed me is when they waived the diagnostic fee after concluding the issue with my car was in fact the tires. AND they did not pressure me into getting new tires at that time!

Purchased a used 2020 Ford Explorer ST from Varsity Ford in Ann Arbor on 3/3/26. Unfortunately, the…read morevehicle had a wind/water leak immediately after leaving the dealership. To their credit, the dealership did attempt multiple repairs and eventually provided a rental during one of the visits, but the process became extremely frustrating. Since purchasing the vehicle, I've had to make repeated trips back to the service department for the same unresolved issues. The Explorer sat for hours during one appointment without being looked at, I went several visits without any loaner assistance, and communication between departments often seemed disconnected. On top of the original leak issue, a leaking rear shock, rear main seal leak, oil plug leak, and a metal-on-metal noise were later discovered. Some staff members, including Lance and Shaun, were helpful and professional when addressing concerns, but overall the experience has been disappointing considering how soon these problems started after purchase. As of my latest visit, the metal hitting noise is still present despite multiple attempted fixes. I understand used vehicles can have issues, but I expected better inspection, communication, and follow-through from a large dealership.

I'm extremely disappointed with the service we received at Subaru of Ann Arbor…read more We were told our battery was fine -- the next day I was stranded. We spent $1,800 and got the car back with parts left unsecured under the hood, broken items unaddressed, and the interior smelling like smoke and dirty enough that I had to immediately get it washed. After paying, communication completely stopped. Multiple calls and texts to the service coordinator and more than one supervisor went unanswered. So, Subaru of Ann Arbor when (if) you answer this review to say call you, please include a name to ask for that will actually answer and return phone calls. Also, we were also told our brakes needed replacing soon. Later, a different repair shop later confirmed they were actually fine-how is that??? We trusted them and feel completely taken advantage of and wasted $1,800 plus their outrageous cost of a new battery, a would NOT recommend their service department.

Worked with Tyler in sales and Jon in their finance/payment office…read more Had a great experience and got a great car. 10 out of 10 would work with them again.

I can only really comment on the service, as it's the only place I trust with my Murano. They're…read moregreat and have updated their office lately. I usually get my car back pretty quickly, though one time they confused me with another person waiting on her car. Unfortunately we've gone twice for the sales part of this dealership, once to test drive a car and our sales person wasn't in. The second time the car wasn't there. We ended up going to Ohio to get a car for my daughter. My son last week went in and said he saw NO SALESPEOPLE in the office and asked if that was really where I take my car! He's now opted to order his car online. So, if you're going for Maintenance, I recommend them.

Marc Sampson was GREAT from start to finish! Marc asked what I wanted, and sent me the best options…read moreavailable. he communicated in a way that was comfortable for me. I went in ONCE and that was to sign the papers and take possession of my vehicle. I felt respected, heard, and VALUED as a customer and would definitely recommended Marc and Fox Nissan to anyone!

I went in to this location for the first time for a simple oil change and I was very impressed with…read morethe service - start to finish. I will definitely be returning to this location again for my future oil changes and likely any maintenance needs or car browsing. I first called and made an appointment by calling the main line listed on their website. The call was answered within the first few rings and I was quickly redirected to the service department. I was able to quickly schedule an appointment and the operator was extremely friendly and efficient. The day of my visit, I arrived ~20 minutes early and was still assisted quickly and taken right away. Compared to other oil change service locations, the waiting room was comfortable (at least for me, but I could see how the low, plush chairs could be uncomfortable/difficult for some), complete with a TV, coffee, and water bottles. Overall the oil change took ~20-25 minutes and came complete with an exceptional, complimentary car wash.

I took my car there for some repairs and got the absolute worst service I've ever experienced. I am…read moresure I overpaid as well, but they had taken so long at that point, I just needed it done. I'm writing this review as a warning to others thinking about getting service work at Suburban. AVOID AT ALL COSTS. I made an online appointment (with a loaner car) on Friday, January 30th, I did not receive my car back until the evening of Monday, February 9th. When I brought my car in on 1/30, they said the system messed up and they couldn't look at it until the next Monday. They also said they don't offer loaner cars anymore and I could call Enterprise down the street. Since my car was still driveable, I kept it that weekend and brought it back Monday. On Monday morning, they called me and said they had people out and couldn't look until Wednesday. Enterprise also told me they wouldn't have a rental until Wednesday (not Suburban's fault but adds context). I understand outside factors happen but I wish I was informed about that prior to dropping my car off on Monday. Wednesday comes and they are radio silent the whole day. I texted and called with no response. Thursday they text me and say they can look at it Friday. So there's been no communication, I'm unable to coordinate if I need a rental car and now I'm out of a car until the end of the week. Throughout this week they weren't responsive via text. They also could never put me in touch with anyone when I'd call to check in. I felt very stuck. On Friday, they finally send me an estimate and are super responsive about that aspect. When it comes to getting me to sign off on paying them, they're quick to see and reply to text messages. I approved the work asap, I really didn't want to but at this point I just needed the work done. I haven't checked with another mechanic, but I'd hate to see how much I overpaid for this work. At noon on Friday they texted me to say it will now be done on Monday. So now I'll be without my car for the whole weekend in addition to the week it's already been and it's so late in the day on Friday that I couldn't arrange a rental. Their lack of communication inconvenienced me once again. I replied immediately asking if there's any way to get it back sooner because I don't have a car. They didn't reply until Saturday morning with a short message along the lines of "no, sorry Monday". On the Monday when I was promised the car, I didn't hear from them most of the day. I texted in the afternoon asking for a status update and heard back at 5pm that it was ready. I asked for a shuttle to pick me up, which they sent (the literal least they could do). The shuttle driver was quite unfriendly and didn't seem happy to provide a ride so close to the end of the day. I now have my car back and can post my experience here. I was so unhappy and frustrated not just by the delay but by the complete lack of communication which would have allowed me to make other arrangements. They did not listen to my concerns and didn't respond when I would ask. I felt totally taken advantage of and powerless but I do hope this review steers some customers away from Suburban. I went here a few years ago when they were still La Fontaine and had a fine experience. I don't know if it was the change in ownership or what, but this was very, very frustrating. I have an older car and probably will be buying a new one in the next few years. There's zero percent chance I would look at a car from this dealership after this experience. I just hope they did the work I paid for correctly.

I'm writing this review based on my experiences with the service department that corresponds with…read morethis street address. The paperwork says they are called Ann Arbor Automotive and they are the service department attached to the Hyundai Dealership. I went there today to have a recalled part replaced. I was assisted by John Dunfee. He was very courteous and even suggested a place to have breakfast while we waited. He told us it would be done in an hour so we went to breakfast and came back. We were a little early so he escorted us to the waiting room where my son was able to be entertained by watching the men work on the vehicles through a large window. Are car was indeed ready within one hour. The checkout process is very smooth. I was very pleased with the friendly customer service at this location and the efficient service.

From the owner: Anticipating our customers and guest needs and concerns. Assisting and advising our community with…read moreall everything automotive.