I've been meaning to switch to another bank for a while now due to various issues in the past 3…read moreyears. This weekend was the straw the broke the camels back. There is still no way to override the daily spending limit on a weekend since there is no way to get ahold of a human after hours. As a result, I lost out on a great deal on a mattress & will have to spend $300 more now.

Two guys who used to work for Bank of Ann Arbor decided to start a new bank, so they bought the old…read moreAnderson Paint Building and started filling out the paperwork. According to the Ann Arbor News, they'll be ready to open the doors some time in the fall. I'm looking forward to opening my new checking account, because not only does my current bank keep charging me unnecessary fees, but they moved their headquarters right out of the state. Adios, Comerica Bank. I think it's going to be great to do business with a bank that's local, and smaller.

Was on the phone with the most passive aggressive representative i've ever met. When I asked a…read morequestion or asked her to repeat herself, she'd talk to me as if I was dumb. Her name was Benny, I hung up after I got the information I needed, she then proceeded to spam call my phone 3x and left me a very rude and aggressive voice mail. Stating and I quote, "Can you please call me back to rutely hung up on me? I wasn't finished with our conversation if you want to find out what it is. Call me back" Spamming my phone 3x then leaving that type of voice mail is not how you get someone to call you back. She had horrible customer service skills and needs to get that attitude fixed.

UMCU is my primary financial institution. Bottom line: A great choice if you qualify to become a…read moremember. Pro: - Staff has been consistently excellent to me. Friendly, helpful, and well-trained. Much better than the surly at best staff at my old bank back home in California. That bank should have gone bankrupt in the Great Recession but it was too incompetent to fail! - Online banking at UMCU is much, much better than my other credit union out of state. I get an email whenever there is a transaction greater than $20. - UMCU branches are located where I tend to commute (except the Battle Creek Indian casino) - Fee-free ATMs in their partner network (including Pittsfield/Ann Arbor Costco) are numerous and in many cities both in and out of state. Yay! - Account is free of monthly fees with payroll direct deposit. - Many branches offer complimentary coffee in the branch lobby. It's not the DOUCHIEST swill like the stuff served in those fancy cafes downtown (the usual suspects) but it's better than that dishwater that comes out of a vending machine! Cons: - No EMV chip yet embedded in their debit/credit cards. Traveling overseas? Leave your card at home and bring cash, pal! - Getting a mortgage at UMCU is a good way to accelerate premature aging. (Pro tip: Get Oil of Olay in bulk at Costco) I had 45% for cash down payment and was flabbergasted at the number of hoops that I had to jump through and the amount of utterly silly red tape. I am shocked they didn't ask for my first born as collateral! - When the ATM is being serviced/reloaded, just turn away and go to another branch or network ATM. I think there is an IQ maximum for servicing the ATM. You will wait for the Second Coming until the ATM is back in service (I have photographic proof!) Better yet: Pro tip #2: Use the Depression-era tactic of hiding money in your mattress! Instant ATM! You have 24/7 access to YOUR money! - UMCU uses bic clic pens, the most epically craptastic writing instruments known to humankind! Want to be driven to thoughts of suicide? Come to a UMCU branch and just try to use a blue UMCU ball point pen! It's really an Admiral Ackbar trap! I suspect there's a hidden camera which the staff uses to laugh at clueless customers who are stupid enough to use those pens! Ha! Fools! - Whoever chose the toilet paper in the branch restrooms need a ROPE around their neck! What is the deal with the one-ply Scott sandpaper TP? Is there some top secret plot to kill Ann Arborites via rectal bleeding? - Most credit union members do not realize that the $1,000 "free" life insurance is really not free. UMCU is actually a second beneficiary. Your estate gets $1,000 (big whup) and UMCU gets a far greater amount! They win BIG when you die! The disclosure is buried in that fine print that no one can read. Another Admiral Ackbar situation! Now you know! The case is blown WIDE OPEN! - Another daily indignity: whoever selected those Tyvek card sleeves to protect the credit/debit cards also needs a ROPE around their necks! Right. Now. This cannot happen soon enough. Here's the problem: the Tyvek sleeve is so soft that the mouth bends on itself, making it virtually impossible to re-insert the card! I am paralyzed in my left hand and can only use my right hand to put the card back into the sleeve. I CUSS and SWEAR in Vietnamese EVERYDAY (really bad words not appropriate for this fine forum) at the room temperature-IQ moron who picked this sleeve as I use my card several times per day. I cannot speak authoritatively about auto financing as I am a cash buyer. (Last three vehicles including new). Call me "old school".... Good luck and enjoy! Recommend to other Yelpers in need of a quality financial institution! -EBS

I have been a long time member of Old National Bank and I was with United Bank after they were…read morepurchased from Old National. Old National was a decent bank in the beginning but their excessive fees for transfers of saving to checking! Out bank acc was hacked through our cable company the fraud department from Old National said I was in on the fraud because I did a two way verification with a company that I believed to be Netflix. Old national regional Manager Lisa Grimmette from the Saline Michigan felt it was best to end our relationship because of the history of our private account not meeting their expectation of large amounts of money or deposits . Also the Branch mangers can write notes into your personal account and it gets shared with me it wasn't meamy to be shared with me! This bank has no corporate phone number to reach out to them! That's a red flag. Before you deposit your hard earned money into this bank. Please take note that this bank is a bully bank they are NOT trustworthy and this bank has pending legal action going against it. If they do this to all of their blue collar customers they will be out of business. Branch managers can document anything they want ! Not returning money that was stolen . While this account was being investigated for fraud instead of putting a hold on the account and closing it they decided to put all the charges we had incurred and charge us overdraft fees the max amount and extra charges while being investigated for fraud charges Any other bank would have closed the account and put a hold on all the charges. Nope they are part of the problem with the fraud! Avoid this bank at all costs!

From the owner: Old National Bank is your bank for Ann Arbor. Our focus is…read moreon helping you achieve your financial goals and working to strengthen the communities we serve in Illinois, Indiana, Iowa, Michigan, Wisconsin, Kentucky and Minnesota. At Old National, you will find financial services for all of life, including personal and business banking, mortgages, investments, wealth management, online & mobile banking and much more. We promise to listen, find the best solutions for you and work to exceed your expectations, because we want to be your bank for life.

Trying to create an account on their website, it says I already have an account. When I try to log…read morein, using the only account number I have ever had, a mortgage account number, it says I am not in their system and to create a new account. Endless loop.

I went into the briarwood chase bank today to see if they had any safe deposit boxes. They told me…read morevery rudely that "they were not opening any NEW safe deposit boxes. I then asked if they could provide me with a chase location that would have availability. Again very rudely, she started suggesting PNC bank and other bank names. I have been a chase bank account holder for over 30 years and have had safe deposit box in NYC branch. Never have I been treated so poorly and rudely.

The App Has A feature to turn off debit card if you want, and then turn it back on. This feature…read moredoes not work. After turning card back on my card would not work. I had to call them and go through LENGTHY PROCESS and TALK TO SEVERAL PEOPLE to get it urned back on. They said it was because this feature lags and has problems. Avoid this company!

Credit union has gone from a 10rating to 1 in 3 yrs. I've been a member for over40 yrs--various…read morenames. Now they've gotten greedy, not neighbor friendly, drive up always backed up, increased fees , changed phone banking "for progress"--wastes my time and patience giving extraneous info ie. Checking acct 'type'. Keep up with joneses/smith's. Don't bank here. Going down toilet and NO not because of covid--too easy excuse for system failures.

There's some chick there who refused to open an account for me saying "no manager on duty" It was…read more10 AM on a Friday, I went to the downtown location and the guy did it with no problem and said she was full of crap. Yesterday I called in about a fee I wished to get removed, she wouldn't even look me up in the system and said call customer service, I asked for a manager "no manager on duty" again. Wtf Huntington?

Such a disappointing experience. I am a realtor in Los Angeles, CA. My client was from Michigan and…read moreused this lender on a home they were trying to purchase. It soon became apparent this company does not know how to commit to a deadline as we almost lost this transaction at every step due to their lack of appropriate action. I give the loan officer an "F" for communication and another "F" because they FAILED the entire deal. This was a simple 30 day escrow that took almost 60 days to close!!! We received a "notice to buyer to perform" on the appraisal contingency (meaning if the buyer didn't perform within 2 days the deal was dead) and another for the loan contingency. We then received a "Demand to Close" because this company couldn't close on time and could not give us an estimated closing date! The loan documents had not even been sent out (usually a week or more prior to closing) on the day it was set to close! The Loan officer never informed us there were any problems. I was told by my client this has happened to her on two previous transactions. So far, because of this loan officer, my client had to agree to a $100/day per diem penalty until close of escrow. This cost my client $2500 out of pocket. The lender didn't offer to help cover that cost. By far my worst experience with a mortgage lender. Buyers BEWARE!

I've had a 'club' account here for more than 10 years. Never a problem with deposits or…read morewithdrawals. Granted nothing has been complicated but the tellers have always been polite. I do miss the branch in Saline though, it was much more convienient.

DO NOT BANK HERE!!I had an account for 15 years and on this account I had an auto payment set up…read morefor over a year then without warning- no email or alert --nothing, the auto pay was shut down and this bank reported me for a 30 day late payment causing my credit rating to drop 50 points in a single dayDO NOT BANK HERE!! They have terrible customer service! PROTECT YOURSELF!