I brought my car in for its first oil change and tire rotation and they took my vehicle right away…read moreeven though I was running late (It's a ways from my suburban Detroit home, so I called to let them know) -- amazing start! Shortly after they took my car, Corey kindly offered to drive me and my bestie, who drove down for the ride with me, to a nearby sit-down restaurant and promised to pick us up when we were done. And he did! The dealership is spotless, the inspection was thorough, and my car (first oil change and tire rotation were free) was ready to just hop in and go. Outstanding customer service and attention to detail. So glad I made the switch and leased from this dealership -- A1, top-notch experience all around! I felt like an appreciated customer and for that I am thankful!! Thank you all!

Service people not friendly I really miss germain from the past. The local feel is goneread more

Had a fabulous experience at Sesi today. After a few routine service visits at a local Ford dealer…read morethat were fine but had a few hiccups, I decided to make an appointment at Sesi for my next service, which was done today. Everyone I interacted with was terrific and the facility is lovely! They were knowledgeable, patient, and accommodating and did what they said they would do. Thanks for making it easy and pleasant!

Customer Service is still alive! I was getting a "Replace battery" message when I started my car. I…read morecalled Sesi & found out it was my key fob battery. They sent Cody, the nicest Technician, to my home. He was respectful, professional & replaced my key fob batteries in no time. Thank you Sesi for appreciating your customers.

Worked with Tyler in sales and Jon in their finance/payment office…read more Had a great experience and got a great car. 10 out of 10 would work with them again.

I had an issue with a "popped" tailgate spoiler and Steve the service person said id I could leave…read moreit for a few hours, he would try to fit it in on a busy Friday. Unfortunately, the problem was more than the service center could do because he said I needed a body shop to do the work. When I picked up my car he handed me the key as he walked me out to my car and said there was no charge! Amazing!

Brought our Escalade for 3 software updates and had to leave it over night bc of the lengthy of…read moretime that it took we figured it was best to pick up the next day. Our service guy called us the next day as promised and had our vehicle ready. They also washed it. Would definitely bring it back for other necessary maintenance and or future software updates.

I set an appointment to have my vehicle checked for an issue I believe to be related to failing…read moreactive noise cancellation system. I made this appointment before mid December 2025 and had to wait almost 3 weeks for an available appointment. The day of the appointment,Tuesday,I get there slightly early. I explain to Nick, the service advisor, why I'm there. He proceeds to tell me that they wont be able to look at my vehicle until Friday. Also, that they don't have a loaner vehicle available. I asked, what is the purpose of the appointment then? Nick replies, "the appointment is to get you in the door, not to have the car looked at immediately"... Its one thing not to be able to do repairs immediately or same day... Depending on what the repair is but yes if I've waited almost 3 weeks and have a schedules appointment, you should not need an additional 3 days to just look at my car. Keep in mind I also followed up to ask does the dealership offer walk-ins and the answer was yes. After this exchange, and seeing that I was visibly becoming annoyed with the customer service, Nick conveniently has someone available that can drive my vehicle to check the noise that I brought it in for. The noise that my vehicle is making is not a faint or subtle noise. It's very similar to the noise your car would make if you drive over road rumbles. This only happens when the vehicles RPM is between 1700-2000. Its is not continuous but happens anytime the vehicle is driven. Nick claims both a service tech and the service manager drove the vehicle but couldn't hear the noise. He tried to tell me probably because it's raining. After they claim to have driven the car, they are asking question like "what speed is the car making this noise, etc". Then Nick follows up with telling me he recommends when I come to have my next oil change (which I don't have done there) they can take a look while the car is suspended Or have me drive it and they ride along with me. Theres no way they didn't hear the noise if they actually drove the car. This was a completely blow off and run around about being able to proper check out the vehicle. Setting an appointment, waiting 3 weeks, and taking my car here was the biggest waste of my time and I will never be returning to this dealership!

Evan provided exceptional customer service for my vehicle, setting a new standard for what…read moreoutstanding support truly looks like. His professionalism, knowledge, and attention to detail were evident throughout the entire process. What impressed me most was his genuine care--he didn't just do his job, he went above and beyond in every way to make sure I felt supported and informed. It's rare to find someone who is not only excellent at what they do, but who also treats customers with such sincerity and dedication. I am incredibly grateful for his help and highly recommend working with him. Thank you, Evan, for making this experience seamless, reassuring, and truly exceptional.

I just bought my THIRD Lexus from the dealership ! !…read more My first purchase was back in ... 2016 & my oldest son is still driving that 2014 Lexus CT 200 H ! ! ! Thank you to Aimee (my sales person), Stan (the Delivery Specialist) & the friendly gentlemen in their service department ... FOR GREAT support & guidance ! ! I'll be getting my 4th car there ... in due time :)

My experience at this dealership has been nothing short of exceptional. Anna the sales associate I…read moreworked with for not one but two purchases now and she was so caring, helpful, and determined to help get both myself and a family member into the exact vehicles we wanted. She made the process seamless, which is rare in purchasing a car. I highly recommend working with her and the team at Audi of Ann Arbor. Thank you Anna and team!

I visited the VW service center to replace a broken car key. They told me it would take four days…read morefor the key to arrive and that I could simply pick it up when it did. After five or six days with no updates, I called to check on the key and was told it had arrived. They then mentioned it would need programming, which would take about 30 minutes. I asked if I needed an appointment, and they assured me I could come in later that day. Since the facility closed at 6 PM, I arrived at 5 PM, thinking there was plenty of time. However, when I got there, I was told the technicians leave at 5 PM. Why wasn't I informed of this over the phone before driving an hour to the location? I scheduled an appointment for the next day, dropped off the car, and was told the programming would take 1 to 1.5 hours. Not the original 30 minutes max that I was told previously. In summary, something as easy as ordering a new key that was supposed to take under 4-5 days took 2 weeks. The VW service team was disorganized, uninformed about their own processes, and failed to communicate properly with me as a customer. This experience was both frustrating and disappointing.

Three years pass and my lease is up during the middle of a pandemic. My main guy Rich calls me up…read moreand tells me we can do this thing all remotely. I'm in, I say! 6 years with an Escape and I didn't plan on changing anything so I told him my preferred color, interior, and features. In minutes he's got quotes and window stickers coming into my phone. Got nearly everything I wanted for significantly cheaper than I'd been paying for the last 3 years (the only trade off was one feature that would have bumped me up to a higher level, it was worth passing on to keep the savings). We did all the paperwork online via e-sign and they had someone drop the car off, fully gloved up and masked, in my driveway. A quick switch of plates and a wave goodbye to my old Escape and he was off. Practically no contact at all and the whole process took two days. One day to pick out the vehicle and another to complete the paperwork and get the keys. The incentives and rebates right now are wild. If you've been on the fence about a new car but have been putting it off, now's the time. I'm saving about $40 a month on my payment! Can't go wrong with that. My new car is a real beauty and I'm enjoying admiring her in the driveway. I won't be driving her much over the next few months but that just makes the new car smell last all the longer. Thanks Varsity Ford and thanks Rich for making what could have been a stressful experience pretty darn seamless.

Purchased a used 2020 Ford Explorer ST from Varsity Ford in Ann Arbor on 3/3/26. Unfortunately, the…read morevehicle had a wind/water leak immediately after leaving the dealership. To their credit, the dealership did attempt multiple repairs and eventually provided a rental during one of the visits, but the process became extremely frustrating. Since purchasing the vehicle, I've had to make repeated trips back to the service department for the same unresolved issues. The Explorer sat for hours during one appointment without being looked at, I went several visits without any loaner assistance, and communication between departments often seemed disconnected. On top of the original leak issue, a leaking rear shock, rear main seal leak, oil plug leak, and a metal-on-metal noise were later discovered. Some staff members, including Lance and Shaun, were helpful and professional when addressing concerns, but overall the experience has been disappointing considering how soon these problems started after purchase. As of my latest visit, the metal hitting noise is still present despite multiple attempted fixes. I understand used vehicles can have issues, but I expected better inspection, communication, and follow-through from a large dealership.

Recommend? Absolutely!…read more Mechanics you can trust. David was very helpful in diagnosing my daughter's car, and offering service recommendations. He saved her (us) from spending money on unnecessary repairs. That's unheard of. And for that reason they are the best value. Japanese Auto is our go to shop for maintenance and future repairs. Make sure to make an appointment. They book up quick.

It's been a few years now I've brought our 2009 Honda here. Thanks to the care and service, Betsy…read moreis still running like a champ. Even running up and down the freeway for teen son's trek to school. Solid service honest price quotes swift repair and response Fair prices. They fix requested service item and also keep an eye out for other issues with no pressure to address. I can't imagine taking Betsy anywhere else. Biggest bonus? It's less than a 1/4 mile walk to Washtenaw Dairy for a yummy treat while you wait!

Awesome and honest customer service! Brought the care to them and in a few hours an estimate was…read moreprovided to us. The Work on the car was done quickly and at a timely fashion.

I've been a regular customer here for years. I always appreciate their competence, diagnostic…read moreskills, and fair prices. I've never left feeling anything but supported and grateful. Fully recommend Packard Auto.

The people at Huntington Bank on Main Street in Ann Arbor Michigan are soooo caring, kind and…read morerespectful of their clients. I know there's a lot to read here, but if you like a good story then read through to the end, because you're not going to believe what they did! My name is Kathleen, and one day I completed my banking transaction in only a few minutes. I could see through the glass doors that the driver of the Mobility assist vehicle who just dropped me off was still parked out front, head down, taking care of paperwork. I quickly called the dispatch and told them I was done with my banking and was trying to get to the door; I asked the dispatch to please hold the driver so they could take me straight home instead of me having to stand there and wait an hour or so for a different vehicle to be sent out to pick me up. The dispatch person utterly refused to allow me to ride back home in that van, and was so rude and horrible in the manner in which she said it that the Huntington bank employee was shocked at what he could hear her saying to me through my phone. Please note: that's just how elderly/disabled people are treated a lot of the time, you'd be surprised. Anyway, I said okay, okay and I hung up the phone. By then the van had left. So I started walking towards the door; it's really hard for me and I was struggling, but I decided to just try and make it home if I could. I only made it about 20 feet outside of the bank when someone called out to me. It was one of the Huntington Bank employees. He said he was in a back room, but heard from the people up front how I was treated and he didn't like it. You know, this really speaks to the quality and character of the people they hire at Huntington, that they could stand up against something they felt was wrong; especially in this day and age, I couldn't believe it. Everyone in the bank was outraged at how the Mobility dispatcher treated me and they decided they weren't going to allow one of their elderly customers to struggle or suffer just trying to get home. The rep told me they were going to get me home safely, and that's what they did. He carefully helped me onto a seat in the nearby outdoor patio area of a local restaurant, then instructed me to wait for him to come back and bring the car around. It took about 10 minutes; I realized he had to walk to the parking structure where his car was located, through the structure to get to his car, wait in line to check his car out, then drive around to where I was patiently waiting for him. Then he drove me home with a smile. Yeah, my bank actually did that for me. Gotta love those guys at Huntington, praise God!