I brought my car in for its first oil change and tire rotation and they took my vehicle right away…read moreeven though I was running late (It's a ways from my suburban Detroit home, so I called to let them know) -- amazing start! Shortly after they took my car, Corey kindly offered to drive me and my bestie, who drove down for the ride with me, to a nearby sit-down restaurant and promised to pick us up when we were done. And he did! The dealership is spotless, the inspection was thorough, and my car (first oil change and tire rotation were free) was ready to just hop in and go. Outstanding customer service and attention to detail. So glad I made the switch and leased from this dealership -- A1, top-notch experience all around! I felt like an appreciated customer and for that I am thankful!! Thank you all!

The service manager, Doug, at this dealership is an embarrassment to the Honda brand and a direct…read morerisk to consumers. Doug falsely advised me that warranty work must be performed at the selling dealer. This is a violation of the Magnuson-Moss Warranty Act, which explicitly prohibits conditioning warranty coverage on the use of a specific dealership. When I cited the law by name, he became combative, accused his own service advisor of lying, dismissed her account as "confusion," and when I requested the name of the owner, responded "you're smart, figure it out yourself" before hanging up on me. He then called me back unprompted. I attempted to de-escalate, stating that we were adults and that he should not be speaking to me the way he was. His response was, "you should look in the mirror." He then continued with name-calling, mockery, and laughter before hanging up on me a second time. My husband was present and witnessed this call. This was not a business dispute -- this was targeted verbal abuse directed at a customer who cited her legal rights. It is fully recorded. The vehicle was purchased new at Suburban Honda. The shock issue has been documented across multiple prior service visits at Tamaroff Honda without resolution, and has been logged with Honda corporate on three separate occasions. This dealership had the ability to verify that service history by contacting Tamaroff Honda directly or by contacting Honda corporate, where the complaint history is on record. They elected to do neither. I was left stranded off-site at the mall from approximately 9:00 a.m. until around 3:30 p.m. with no transportation, no status updates, and no proactive communication from the service department. When I asked Doug for a status on my vehicle during his second call, he told me my car was "sitting out front" and to "come get it," and directed me to ask my service advisor if I wanted to know what had been done. No explanation. No summary of work completed or outstanding. By midday I still had no meaningful information, and I located the General Manager's contact information independently and initiated contact myself. It was the General Manager, Corey, who provided the status update the service department had failed to communicate -- and it was Corey who ultimately ensured the ADAS repair was completed. Doug had only authorized an oil change. The documented ADAS and suspension defects were not addressed until I escalated over his head. Neither Doug nor Corey offered a loaner vehicle at any point. The only mention of a loaner came from the service advisor, and it was explicitly conditioned on me agreeing to pay out-of-pocket for the shock replacement -- despite this being a documented warranty issue. The part also required ordering, meaning the loaner arrangement would have extended into the following day. Conditioning warranty-adjacent assistance on out-of-pocket payment for a covered defect is improper. I purchased this vehicle brand new with 8 miles on it and paid in full. The shock defect has existed since the date of purchase and remains unresolved to this day. It has been documented across multiple service visits at two dealerships and logged with Honda corporate three times. I left this dealership with the ADAS issue addressed only because I escalated to the General Manager myself -- and I left with the shock still broken. A safety-related suspension defect, documented repeatedly and acknowledged by Honda, remains unrepaired. Complaints have been filed with Honda corporate, NHTSA, the FTC, and the Attorney General. All interactions are fully documented, including recorded conversations. I am prepared to produce that documentation publicly if this review is disputed or removed. The facts stated are accurate and documented. I stand by this review in its entirety. This review will be available on other platforms as well. It is also worth noting that I am a woman who cited federal law, asked direct questions, and refused to be dismissed. If that is being characterized as disrespectful, I would encourage this dealership to examine why a customer advocating for herself within her legal rights was met with verbal abuse, mockery, and being hung up on -- and why holding your staff accountable for that conduct is being framed as a lack of respect.

Had a fabulous experience at Sesi today. After a few routine service visits at a local Ford dealer…read morethat were fine but had a few hiccups, I decided to make an appointment at Sesi for my next service, which was done today. Everyone I interacted with was terrific and the facility is lovely! They were knowledgeable, patient, and accommodating and did what they said they would do. Thanks for making it easy and pleasant!

Customer Service is still alive! I was getting a "Replace battery" message when I started my car. I…read morecalled Sesi & found out it was my key fob battery. They sent Cody, the nicest Technician, to my home. He was respectful, professional & replaced my key fob batteries in no time. Thank you Sesi for appreciating your customers.

I'm extremely disappointed with the service we received at Subaru of Ann Arbor…read more We were told our battery was fine -- the next day I was stranded. We spent $1,800 and got the car back with parts left unsecured under the hood, broken items unaddressed, and the interior smelling like smoke and dirty enough that I had to immediately get it washed. After paying, communication completely stopped. Multiple calls and texts to the service coordinator and more than one supervisor went unanswered. So, Subaru of Ann Arbor when (if) you answer this review to say call you, please include a name to ask for that will actually answer and return phone calls. Also, we were also told our brakes needed replacing soon. Later, a different repair shop later confirmed they were actually fine-how is that??? We trusted them and feel completely taken advantage of and wasted $1,800 plus their outrageous cost of a new battery, a would NOT recommend their service department.

Worked with Tyler in sales and Jon in their finance/payment office…read more Had a great experience and got a great car. 10 out of 10 would work with them again.

I set an appointment to have my vehicle checked for an issue I believe to be related to failing…read moreactive noise cancellation system. I made this appointment before mid December 2025 and had to wait almost 3 weeks for an available appointment. The day of the appointment,Tuesday,I get there slightly early. I explain to Nick, the service advisor, why I'm there. He proceeds to tell me that they wont be able to look at my vehicle until Friday. Also, that they don't have a loaner vehicle available. I asked, what is the purpose of the appointment then? Nick replies, "the appointment is to get you in the door, not to have the car looked at immediately"... Its one thing not to be able to do repairs immediately or same day... Depending on what the repair is but yes if I've waited almost 3 weeks and have a schedules appointment, you should not need an additional 3 days to just look at my car. Keep in mind I also followed up to ask does the dealership offer walk-ins and the answer was yes. After this exchange, and seeing that I was visibly becoming annoyed with the customer service, Nick conveniently has someone available that can drive my vehicle to check the noise that I brought it in for. The noise that my vehicle is making is not a faint or subtle noise. It's very similar to the noise your car would make if you drive over road rumbles. This only happens when the vehicles RPM is between 1700-2000. Its is not continuous but happens anytime the vehicle is driven. Nick claims both a service tech and the service manager drove the vehicle but couldn't hear the noise. He tried to tell me probably because it's raining. After they claim to have driven the car, they are asking question like "what speed is the car making this noise, etc". Then Nick follows up with telling me he recommends when I come to have my next oil change (which I don't have done there) they can take a look while the car is suspended Or have me drive it and they ride along with me. Theres no way they didn't hear the noise if they actually drove the car. This was a completely blow off and run around about being able to proper check out the vehicle. Setting an appointment, waiting 3 weeks, and taking my car here was the biggest waste of my time and I will never be returning to this dealership!

Have you ever wondered why car sales people have horrible reputations ?…read more Well ... let me tell you MY theory ! It's simply because of the slimy, sneaky, selfish, rude (Mark Brown) Sales Manager & maybe also the sales person I had the 'privilege' of dealing with at Suburban Chevrolet Cadillac in Ann Arbor, MI. Here goes ...  When my son turned 16 in March ... I wanted to get him a car so he could grow in his independence. Sure ... I didn't want to spend too much money ... being this his first car.  I wanted to spend $5,000.00 ... well that didn't go too far ... as there were NO decent cars ANYWHERE for that price.  So ... we settled on a 2016 Chevrolet Traverse for $6,4000.00 at Suburban Chevrolet Cadillac in Ann Arbor, MI.   The car drove nicely, both the interior & exterior were in good condition & the miles weren't super high.  Nothing seemed amiss ... ... ...  We purchased it on the spot ... AS IS ... Those two dreadful words ! Since my son's father & his Uncle are car fanatics ... I decided to not purchase a warranty ... if any were even offered ... I don't remember actually. Shortly after the purchase ... my son & I started hearing a funny grinding noise & my son noticed that the shifting was off.   I took it to my mechanic where he did a flush of fluids & a few other things. A week later I left the country for a week & during that time the problems became so bad that my son's father actually turned the car around because he feared what could happen if he drove any further.  We decided the right / professional thing to do was to speak directly to the sales office.  The sales manager listened ... but the only solution he had was for the service department to look at the car & give results to us later.  Five days later he called with the results.  I'm not kidding when I say that his first few words were "The car is no good."  You heard that correctly ... he admitted that I was sold a bad car ! ! ! And what were the solutions ?  I could spend $800.00 on a flush of some sort or $4,000.00 on a new transmission.   Both of those costs included his help !  Laughable since my mechanic & my son's dad already did such a flush where neither of them came close to $800.000 & NO I am not spending $4,000.00 on a transmission after only owning less than a month. I told him no thank you, I'll come get the car & that we'll never do business with them again !  He said ok & THAT WAS THAT ! How can the sales manager sleep at night knowing full heartedly that he sold me a car that "is no good" ?!?!?  Could he have suggested that they do the flush for me ?  Certainly ! ! Could he have ... suggested that they give me a huge discount on a new car ?  Certainly ! !  Could he have suggested that they take the car back & I buy a new one ?  Certainly ! !  But NO ... Nothing was done to help me out ! !   They got their money & they're set ! ! ! Well ... My family is NOT set, we're NOT happy, we're NOT satisfied at his customer service & we're NOT ever going to say a nice word about this business again ! !  Please do yourself a favor & do NOT give Suburban Chevrolet Cadillac in Ann Arbor, MI a second of your time !

I just bought my THIRD Lexus from the dealership ! !…read more My first purchase was back in ... 2016 & my oldest son is still driving that 2014 Lexus CT 200 H ! ! ! Thank you to Aimee (my sales person), Stan (the Delivery Specialist) & the friendly gentlemen in their service department ... FOR GREAT support & guidance ! ! I'll be getting my 4th car there ... in due time :)

Evan provided exceptional customer service for my vehicle, setting a new standard for what…read moreoutstanding support truly looks like. His professionalism, knowledge, and attention to detail were evident throughout the entire process. What impressed me most was his genuine care--he didn't just do his job, he went above and beyond in every way to make sure I felt supported and informed. It's rare to find someone who is not only excellent at what they do, but who also treats customers with such sincerity and dedication. I am incredibly grateful for his help and highly recommend working with him. Thank you, Evan, for making this experience seamless, reassuring, and truly exceptional.

My experience at this dealership has been nothing short of exceptional. Anna the sales associate I…read moreworked with for not one but two purchases now and she was so caring, helpful, and determined to help get both myself and a family member into the exact vehicles we wanted. She made the process seamless, which is rare in purchasing a car. I highly recommend working with her and the team at Audi of Ann Arbor. Thank you Anna and team!

I visited the VW service center to replace a broken car key. They told me it would take four days…read morefor the key to arrive and that I could simply pick it up when it did. After five or six days with no updates, I called to check on the key and was told it had arrived. They then mentioned it would need programming, which would take about 30 minutes. I asked if I needed an appointment, and they assured me I could come in later that day. Since the facility closed at 6 PM, I arrived at 5 PM, thinking there was plenty of time. However, when I got there, I was told the technicians leave at 5 PM. Why wasn't I informed of this over the phone before driving an hour to the location? I scheduled an appointment for the next day, dropped off the car, and was told the programming would take 1 to 1.5 hours. Not the original 30 minutes max that I was told previously. In summary, something as easy as ordering a new key that was supposed to take under 4-5 days took 2 weeks. The VW service team was disorganized, uninformed about their own processes, and failed to communicate properly with me as a customer. This experience was both frustrating and disappointing.

Great experiences at the service department here thus far! It has been easy to make appointments…read moreover the phone, and the wait times have been very reasonable (1-2 weeks for an oil change). What really impressed me is when they waived the diagnostic fee after concluding the issue with my car was in fact the tires. AND they did not pressure me into getting new tires at that time!

Purchased a used 2020 Ford Explorer ST from Varsity Ford in Ann Arbor on 3/3/26. Unfortunately, the…read morevehicle had a wind/water leak immediately after leaving the dealership. To their credit, the dealership did attempt multiple repairs and eventually provided a rental during one of the visits, but the process became extremely frustrating. Since purchasing the vehicle, I've had to make repeated trips back to the service department for the same unresolved issues. The Explorer sat for hours during one appointment without being looked at, I went several visits without any loaner assistance, and communication between departments often seemed disconnected. On top of the original leak issue, a leaking rear shock, rear main seal leak, oil plug leak, and a metal-on-metal noise were later discovered. Some staff members, including Lance and Shaun, were helpful and professional when addressing concerns, but overall the experience has been disappointing considering how soon these problems started after purchase. As of my latest visit, the metal hitting noise is still present despite multiple attempted fixes. I understand used vehicles can have issues, but I expected better inspection, communication, and follow-through from a large dealership.

Recommend? Absolutely!…read more Mechanics you can trust. David was very helpful in diagnosing my daughter's car, and offering service recommendations. He saved her (us) from spending money on unnecessary repairs. That's unheard of. And for that reason they are the best value. Japanese Auto is our go to shop for maintenance and future repairs. Make sure to make an appointment. They book up quick.

It's been a few years now I've brought our 2009 Honda here. Thanks to the care and service, Betsy…read moreis still running like a champ. Even running up and down the freeway for teen son's trek to school. Solid service honest price quotes swift repair and response Fair prices. They fix requested service item and also keep an eye out for other issues with no pressure to address. I can't imagine taking Betsy anywhere else. Biggest bonus? It's less than a 1/4 mile walk to Washtenaw Dairy for a yummy treat while you wait!

some months ago, I use this business to install a new engine in my Chrysler 300. They did the…read moreinstallation but left my exhaust hanging my firewalls detached, and I had to take it back and they charged me more money to tune the engine up. I felt that they did ok job at that time I know that they left my engine shroud off, and they have my power steering pump, rubbing up against my pulling which another mechanic said it's a easy mistake to make, but they were unwilling to fix their mistake before I realize this, I thought they did a decent job, went back to have a transmission installed as I drove the car pulley ran and rubbed a hole in my power steering pump holes for which they were unwilling to meet me halfway. Just beware this things off of your vehicle and not be willing to correct their mistakes. I won't be using them consumer

hey, everybody, these guys were straight to the point, no frills, no email list. New…read more When my starter quit on me one day after work, a couple friends recommended Packard Auto for the repair. I called them and Ahmed was clear and to the point. He was able to get my truck into the shop the day I brought it to him, and out the next day repaired, with no issues whatsoever. He charged me a little bit less than what he quoted, so that was nice as well. Another bonus was that he was able to use the replacement part I provided, and left the old part packaged cleanly for me to take. I appreciate that. I have no complaints and I will call Packard Auto Repair for my next auto repair need. *Let Palestinians Live*

Lady was extremely rude to me and unwelcoming when I was trying to look at a car. I never leave…read morereviews but wow

Could not have had a better experience. Let me tell you that for the first time in my life a car…read moresalesperson told me the truth. Rima was honest about the car and I mean all of it. I was looking for a reliable vehicle on a budget and boy did I get it. I can't recommend this small dealership any higher. I got a great deal on a great car. If you're on the fence please stop by. They are going to do their best to help you out.