I just bought my THIRD Lexus from the dealership ! ! My first purchase was back in ... 2016 & my oldest son is still driving that 2014 Lexus CT 200 H ! ! ! Thank you to Aimee (my sales person), Stan (the Delivery Specialist) & the friendly gentlemen in their service department ... FOR GREAT support & guidance ! ! I'll be getting my 4th car there ... in due time :) read more

Evan provided exceptional customer service for my vehicle, setting a new standard for what outstanding support truly looks like. His professionalism, knowledge, and attention to detail were evident throughout the entire process. What impressed me most was his genuine care--he didn't just do his job, he went above and beyond in every way to make sure I felt supported and informed. It's rare to find someone who is not only excellent at what they do, but who also treats customers with such sincerity and dedication. I am incredibly grateful for his help and highly recommend working with him. Thank you, Evan, for making this experience seamless, reassuring, and truly exceptional. read more

Very disappointing experience trying to buy a car here. Drove a preowned certified car on Saturday, came back to ask more questions and see it again on Monday night. Was told if I put down a $1000 deposit they would hold for me and I could finalize the purchase in a few days. Lots of miscommunication regarding warranty information, so I needed to look through the correct information. They didn't put through my deposit as planned and sold it out from under me on Tuesday as I was awaiting the purchase agreement they said they were emailing me. They didn't email the agreement and didn't communicate that they'd sold the car until I got in touch with a supervisor hours later. Buying a car is painful enough, big investment, big decisions--I can't believe how confusing and difficult they made the process. I will not be coming back. read more

After just moving to the area, both of my service experiences have been less than par. Miscommunication no communication and unnecessary visits in particularly by Alex in service as a Toyota employee. I find it hard to believe that the quality respect for people is not up to standard at this location. read more

Not reliable after weeks of negotiation for a car with them we agreed on a price then just next day I was in my way to pick up the car they told sorry it was sold last night This is funny read more

Service mgr baldie is bad. Bought a new RX350 from this dealer. Couple months later, brought it back for a groan on the exhaust. Test drove with service mgr Baldie. He said to drop it off. Next day they called my car is ready. Then did not do anything. They claimed they all groaned like that! This service mgr Baldie came at me (a senior citizen) with clenched fists because I asked for pan explanation on why they did not fix. I had a lawyer contact Lexus HQ to get it fixed at another Lexus dealership. They replaced a short section of exhaust pipe and the groan was gone! It took just about an hour. Beware of buying from Lexus of Ann Arbor! Beware of Baldie! read more

fee and water. We watched them scramble around for several minutes before someone (clearly not a salesperson) invited us to a desk to tell us the car was in the body shop with significant damage. We were speechless. So apparently the person I spoke to was a bot who also scheduled an appointment for a car that wasn't actually available. That was bad enough! Then we spoke to the manager who informed us (without apology) that they have 17 dealerships to deal with and that was that. No apology. No offer to show us a different vehicle. No nothing. Completely disgusting service. I would NEVER by a car from this dealer nor recommend anyone else do so. read more

Me & my father came in to look at a 2022 Lexus ES 350. The salesman is the only reason I'll give this one star. Joseph Codrington was respectable. However, the sales manager, Myles Harris, was very rude & hostile. He not only insulted us with the trade in offer on my father's 2019 Lexus ES 350, but he insulted us with his demeanor towards us, talking to us like we were children. If he wants to create legitimate lasting experiences, he should learn how to be more cordial. This dealership is not living up to the standards of what Lexus should be. read more

My experience purchasing a car from Germain Lexus of Ann Arbor was profoundly disappointing. I reside in Indianapolis and communicated with Joseph Codrington about the Lexus NX 300 on a Monday. I had already decided on the car for my college-bound daughter, who was due home for the Christmas break that Saturday. Having been satisfied with our current Lexus vehicles, I had high expectations. Despite providing ample information about my needs and urgency, it felt as though my concerns were not taken seriously. Joseph was unavailable for the next three days, leaving me in the hands of multiple associates who seemed indifferent, possibly due to my remote location and gender. The process took an unnecessarily long four days to finalize, a duration I found excessive given my decisive intent. Despite my persistence, the dealership frequently communicated that they had other potential buyers interested in the same vehicle. This behavior felt manipulative and disrespectful, especially considering the time and effort I had invested. When we finally settled on a negotiated price with Derek, a sales manager, on Thursday night, I believed the ordeal was nearing its end. However, the General Manager, upon returning from his absence the next day, reneged on the agreed-upon price. This sudden change was frustrating, particularly since it was a minor reduction from the sticker price. Upon arriving at the dealership on Saturday, having provided all necessary documents and a check from our bank, we encountered further discrepancies. The invoice price inexplicably increased by $20, with no satisfactory explanation provided. It wasn't about the $20 it was more about the lack of communication of the "why" the entire transaction was disorganized and inefficient, disrupting our already busy schedules. As loyal Lexus customers, my husband and I expected better. The inconsistent pricing, sales tactics, and lack of professionalism were unacceptable. The car itself arrived in an unacceptable condition, with dirt and crumbs throughout. Despite this ordeal, we were met with incompetence even after the sale, as evidenced by their request for our Social Security numbers twice due to misplaced information. Given our experience, I would strongly advise potential buyers to seek alternatives to Germain Lexus of Ann Arbor. Their customer service is far below par, and their actions left us feeling undervalued and disrespected. If it were possible, I would rate this experience negatively. Please consider other dealerships for your Lexus needs. You will see below the filth of the car and how we purchased it. We had to have the car professionally detailed and new windshield wipers replaced once we were home. I quite literally could not make this stuff up. After reading others reviews I only wish I would have gone to Yelp to read up on Lexus of Ann Arbor because I would have never wasted my time. Buyer beware! read more

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I want to strongly caution anyone considering doing business with Germain Lexus of Ann Arbor. I paid $5,042 for suspension and alignment work on my Lexus SUV. Even after four visits over three months, the issues were never resolved. My vehicle still makes noise, and the alignment remains off. On top of that, aftermarket parts were installed--something I never approved and absolutely unacceptable for a Lexus service. When I posted my first review detailing this experience, instead of helping, the General Manager refused to speak with me directly. Despite multiple requests for a conversation, he sent a technician to handle the issue and ultimately told Lexus Brand Engagement Case Manager Amanda that they "no longer want to do business with me." So, here's the truth: if you speak up about bad service, they may retaliate by cutting you off completely. Even now, Lexus corporate is telling me I need to pay for a third-party inspection out of my own pocket. And if I go to another dealership--like the reputable Cleveland Metro Lexus--to fix the same issue Germain couldn't handle, I will still have to pay again. No refund, no support, no accountability. This is not how a Lexus dealership should treat its customers. Germain Lexus of Ann Arbor failed to fix my car, used non-genuine parts, and then tried to silence me when I raised my voice. This feels like fraud, plain and simple. New customers beware--once they take your money, don't expect proper service or professional accountability. read more

Great buying experience at Germain Lexus of Ann Arbor. Great communication from salesman " Mauricio ". He kept watch for the arrival of the exact vehicle I wanted, and followed up with me immediately. Sales Managers Dan Wilson and Eric Lacy assisted in the transaction and were very courteous and professional. And Stan Dinkel patiently explained all the high tech operation of the new 2025 Lexus NX350h. The price I received was extremely competitive, and I couldn't be happier with the transaction. I highly recommend this dealership to anyone looking for a quality purchasing experience. AAA+++ ! read more

What a wonderful experience finding my favorite vehicle & dealing with a sales person like Aimee Kurutz! I felt so comfortable & at complete ease from our 1stHello!! No sales pitch. She was awesome from start 2 finish..The vehicle was pristine! I had tears picking up my truck at the dealership the nxt day from Happiness! "Aimee" even left a personal Special gift on my front seat! Never have I experienced this kind of thoughtfulness & gratefulness buying a car! Thank you!!!! read more

Lexus - Car Dealers Near Me - Ann Arbor, Michigan

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Excellent 1st time servicing my RC 350 F Sport @ Lexus of Ann Arbor. I scheduled a transmission fluid service & engine coolant replacement for my vehicle over the phone. I was lucky enough to have Alex Aitchison as my service advisor. Since the moment I arrived, Alex has been very knowledgeable and professional. When I informed him I had installed a side splitter kit on my vehicle, he told me they would use their alignment lift instead of a two-post lift to prevent any direct contact with my vehicle's body. When I had a couple of questions about my vehicle, he did not hesitate to help and go through my service history. He had a nice loaner for me to use while they did my service. When I returned the next day it was snowing like crazy, and he went the extra mile to brush the snow off my vehicle before I left. Thank you, Alex, I look forward to seeing you for my next service! read more

Sales person Jake was five stars. Worked hard to make me happy, even after his manager dropped the ball. HOWEVER: I left $3,000 for a low-miles used Lexus during the dealer holiday event and planned to sign papers and pick it up the next day. Call said the dealership didn't have paperwork yet. On hold for over a week, then we set up a pickup day. My husband spent a few hours there ahead of pickup, working out our trade in. At 4 p.m. the day before my morning pickup/purchase, I got an urgent call. Sales manager got on the phone, telling me they found a structural problem with the car and they no longer could sell it as a CPO. I asked more questions, like why it wasn't on the Carfax. But it really went south when I asked about process and timing. Ultimately that day's last-minute call came a full day after "I put it on a truck to send it to auction," the sales manager told me. And it took 24 hours to tell me? Right. They had another car coming in that I could get, and it was a CPO. How was I supposed to know it was in good shape if it took them WEEKS to figure out my CPO had a fatal flaw? Sales manager told me not to dwell on bad news. Dismissive of my questions, and that comment was insulting. I told him I was evaluating our relationship (and whether I could trust them). That car that supposedly went to auction has not appeared for sale over the past month. I check the VIN online. For $35 I could learn about its likely fate: Sold to someone else. That's good money after bad. While the sales manager was insulting, my low rating is about their business operation. They clearly can't handle holding deposits, controlling the sales process, evaluating damage on vehicles that they put on their sales floor (if they told me the truth) and timely communication. And probably honest communication. read more

Had my car towed there to be serviced, tried calling multiple times only to be sent to voicemail. Can't leave messages on service dept. phones because they're full. When someone finally picked up they made a disingenuous apology said there's an internal issue with their phone system. Horrible communication, service wasn't a whole lot better. Avoid the headache, take your business elsewhere. read more

Lexus used to be known for their dealership experience, but Lexus of Ann Arbor must be the black sheep in the family. I was actually a pretty simple experience - and one, in owning 13 different vehicles, I've never had before. Went to test drive a car. Test drove a car. Told the salesman I would like to buy the car and to draw up the paperwork. Salesman tells me ok, but he has to wait so another customer who arrived after me could test drive the car. What?!? Does it sound like a piece of the story is missing? Nope - that's exactly what happened. I wasn't even trying to haggle on the price, I was going to buy at sticker price. No discussion of financing vs. cash, none of that had happened. I simply expressed my interest in purchasing the car and he told me I had to wait while he gave the keys to another salesman so another customer could drive the car. Perhaps my money isn't green enough. Perhaps I didn't look the right way. But for whatever reason, they were dead set on making sure the customer who showed up after me got his chance at the car first. I would certainly hope this wasn't a case of discrimination. But either way, I walked out and won't be returning. read more

I'll start by saying Megan and Ray are fantastic sales people. They were very kind to me and treated me with respect. They also provided me with plenty of information. However, the sales manager, Derek, immediately began belittling me the second I met him. I drove over an hour to the dealership for Derek to say things along the lines of "this car is too much for you" and "you can't afford this car". Derek then walked away after being confrontational. I believe the offers I made on the vehicle were very reasonable. If ray or Megan had made the same offer Derek did, I would have purchased the vehicle. Derek knows nothing about sales. TL;DR Sales people are great. Manager Derek is horrendous and does not want to sell cars. read more

Had an excellent experience from start to finish. Everything and everyone here were awesome, we were treated like family the minute we walked in the door Steve our salesman from the initial phone call to signing on the dotted line made us feel like he cared every step of the way . We made a purchase to surprise our son with his first car for his 16th birthday and Steve even made it special by lending us the giant hood bow to take home for the surprise gift . We truly appreciate how Lexus of Ann Arbor made it all special especially Steve we thank you from the bottom of our hearts for making our son Smile and for a birthday gift he will never forget ......last but not least let's not forget about that hot chocolate and coffee maker they have, that got chocolate with the melted Godiva Chocolate is like heaven in a cup read more

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walked in hoping to find a new car. greeted by a salesman who immediately tried to pawn us off to another salesman, when that salesman said he was busy he reluctantly brought us over to his desk. he then sat down, didn't get another seat when there was 3 of us and 2 chairs, and proceed to ask us about a car we liked and when we asked to test drive he grabbed a plate, sat at his desk and just scrolled on his phone because the car was being looked at by another customer. instead of making conversation he chose to walk away completely for 10+ minutes. we decided it wasn't worth our time or business and left. heavily do not recommend this dealership. read more

My wife and I were very happy with our shopping experience here, after searching for a hybrid SUV for months. Germain Lexus had a hybrid car arrive unexpectedly, and immediately called us. Our subsequent purchase was smooth and easy. We've had routine maintenance performed by their service department, and have found all employees to be happy and personable, with our service easily arranged, and promptly handled, with a personable manager even checking in on us while in their comfortable waiting room. I'd happily buy our next Lexus here, and enthusiastically endorse Germaine Lexus. read more

spencer is the best car salesman out there never ever going anywhere else!!! ask for spencer when you go in.

I am filing a complaint against a manager and employee from Germaine Lexus of Ann Arbor. An employee from this location dressed in company clothing and driving a company car shouted hate speech at my family and I in a public parking lot. The employee was upset about tight parking and called us "retards" and other foul language. He then proceeded to drive off recklessly and cut our car off dangerously while driving. When I went to the dealership to report the employee's behavior, the manager said "Oh, well there's tight parking in Ann Arbor." No apology or sign that he understood that the employees behavior was disgusting. Lexus should not allow its employees to behave so dangerously and aggressively, especially when so prominently wearing company clothing and driving a company loaner car. Don't do business with such a place. read more

I would give negative stars if I could. We purchased a vehicle a few days before Christmas and have been dealing with issue after issue. I see now that there are many many negative reviews and I wish we would've done more research and purchased from somewhere more reliable. An absolute scam of a place, awful. This manager and his dealership are the epitome of 'used car salesman snakes.' I highly recommend taking your business elsewhere. read more

Took my mom here today to look at new cars. We had a great salesman, Aaron, who took the time to answer all of my mother's questions (as she had plenty lol). After test driving we went in to get numbers on the two cars my mother was interested in. There we met a woman named Teresa who is one of their finance managers. Teresa treated us so poorly it was ridiculous! I literally thought I was on that show "Punked" from back in the day. She refused to give us the numbers on both cars. She kept repeating, "If they were both free which one would you want?" On top of that Teresa asked multiple times how much my mother's current car note was as if she was setting the budget for my mom (no credit check or anything done). We walked out with one incomplete quote & disgusted. Understand...there is absolutely no reason to treat a potential customer in this manner! read more

Sales man said car was available went and double checked and for sure it was. Worked out the deal and put money down and said we would be back the next day to pick it up. Received a voicemail from them saying all of a sudden the other people had now put money down, giving a a long sad story about them going to honor them. The general manager Sean was very rude and unprofessional and told our salesman not to respond to us at all. I would never deal with them again. They just wouldn't be honest with us and lied to us. read more

This Lexus of Ann Arbor dealer is a ripped off. Took my Lexus LS460 here with the parking brake warning light on issue. A service sale women and a technician hold my car for more than two hours for diagnostic. They informed me the parking brake module was damaged. Without replacing the module, they won't be able to reset the warning light. Cost is for part and labor is $1600. I try to negotiate the cost down but not success. I refused to the fix the problem and agreed to pay the diagnostic fee and will take care the problem at another time. After paying and get on my car to drive home. I noticed that more lights are on including the red brake warning light. These extra warning lights was not on when I brought my car here. I asked why, the service sale women and tech told me that parking brake and brake are link together. After questioning them with many technical questions and they know I am an electrical engineer and works for car company. They, then turn off the warning brake light through the tech-stream computer. They treat their customer as a fool and a king. read more

My husband Ray, went to Germain of Lexus in Ann Arbor mich for an oil change. Alex said he and the mechanic heard a loud noise. They determined it was the water pump. It needs to be replaced or the engine will be ruined, and the car RX 330 could stop. Since we had always had maintenance, repairs , etc at Lexus. We trusted them. NEVER again. May 31st Friday. Car would be ready to pick up Saturday morning. Called sat morning to pick up car. Ooops. Alex forgot he and the mechanic has Saturdays off. Alex has worked at Lexus for four years. On Saturday morning I asked to see the old water pump. George said it would have signs of leakage. It didn't. I have now researched water pumps on Google. Did the car overheat. Leakage on garage floor,noise, none of the above were happening. I drive without the radio on, never heard a grinding noise. The water pump looked like new. On Monday, our car is now ready , I asked to speak with the manager, Brandon to explain why the pump looked like new. Brandon became rude, condescending, and seemed angry. Brandon couldn't explain why the water pump had no signs of leaking, or coolant crystals. Brandon accused us of looking for a discount $1500.00. "RIGHT" he should have for servicing a car that didn't need it. He also said "don't come back" WOW!!!! Alex should have said, keep an eye on these signs for a bad water pump, not fix it NOW. Lesson learned. Always get a second opinion, and never trust Lexus of Ann arbor. I love my Lexus and will definitely go elsewhere where I will be treated as a valued customer. read more

These guys are a joke. And this is coming from me working for lexus corporate for 15 years.. absolute joke. Lexus dealerships have really gone down the drain. Customer service is a joke. Appraisal for my wife's 13' Rx was insulting and the attitude of the sales rep. Joke.. read more

I came here interested in purchasing two vehicles. George the sales associate whom I was dealing with was incredibly unprofessional. He would never return my calls, made farting sounds while on the phone with me and used many profanities while speaking to me. They are another perfect example of a dealership that makes a new car purchase a "painful experience. Obviously he lost my business. Their yelp Reviews speak for themselves. Safe yourself the trip into the middle of no where to be treated poorly. read more

Absolutely the worst experience I have ever had... I buy cars every couple years and I wouldn't ever return or recommend. I drove over 3 hour to purchase a vehicle. They took hours just had us sitting around, by then, it was extremely late. No reason why they just forgot about us while they had us sit in the parts department in back when asked what was taking so long they said I didn't have an appointment to purchase a vehicle but I in fact called and checked to make sure the vehicle was there before driving that far and they asked to make an appointment. So I did and I told them that. He said, well, no one here knew about it. Everything we discussed was different when going to sign. I decided to leave because everything was inconsistent it was late and I had to work early. Had been contact daily waiting days for questions to be answered I told them I would put a down payment to hold the vehicle and I was coming back to get they said it was OK since I was coming the next day to get it. I told them I wanted it but with the run around I would like two Lexus shirts they had, as well. I got 1 text while at work, do you still want the vehicle. I already told them I did. So I responded when I got off work they told me they sold it... Are you kidding me he said the terms changed I was asking for shirts. Are you kidding me, so I lost the vehicle over a couple shirts I wanted? Note they had called me before at work why didn't they when wanting to know that. I still gave them the benefit and decided to purchase another one they had even after everything. I purchased the vehicle in April I still do not have plates emailed, called, texted numerous times and get the run around. It takes several times reaching out to even get a response. Anytime I have questions I get the run around and bold face lies. They told me they expedited it weeks ago still nothing and my temp plates about to expire. So yesterday I let them know I have been more than patient and am getting extremely pissed. Needless to say I went to the bmv today to see if they could help me since the dealership is an absolute nightmare. They just filed them yesterday, but basic plates they have been told several times I have custom plates. It takes 14-21 days and my plates expire in 10 days. Nothing they can do... Thankfully the bmv helped me and I was able to do everything myself. Now when I purchased the vehicle the rep told me that she would send me a lexus bag and a key chain, other goodies as she said then look to see if maybe she could get some all weather mats to me but only if she could. Said over a month ago it was sent said over and over they sent it and she would send a tracking number still nothing. When I asked for a bag to transfer my stuff from my car to my new purchase I got a trash bag while another lady in front of me asked they same question and she got a nice lexus bag. The quality of service I received is not what you would expect at even a shaddy dealership. Buyer beware. I would never return and regret not walking away after they sold the vehicle I wanted. read more

Had a great experience with my purchase from Hernando. I spoke to two other associates about the vehicle I was interested in and they told me it was unavailable, Hernando called me the next morning to inform me it was available and helped me secure the car until the next day when I could drive up from Indianapolis. When I arrived the car was clean and had a full tank of gas. Hernando was able to show me all the features of the car and demonstrated how to put up and store the cargo net and trunk cover. Overall great experience. Hernando was able to address all my questions and concerns and I left a very happy customer. read more

Lexus - Car Dealers Near Me - Ann Arbor, Michigan

I found the exact car I wanted on auto trader. I reached out to the dealer "Lexus of Anna Arbor". Someone reached back out shortly and asked if I'd like to schedule a time to come see the car. I let them know I am from out of state and I was just looking for more info on the car to make sure it would be worth a flight out to check it out In person. She didn't respond for a few days so I messaged back she let me know the car was still available and asked if I'd like to schedule a time to come in. I let her know again I had some questions first before I tried to fly out there. This continued four times until someone else chimed in and said she no longer works for them. I called in and spoke with the manager trying to find out if the car was still their since it's been over a week since the first message as well as some more details about the and if they would be willing to ship the car or if I would have to drive it back home. He was extremely rude from the start And said he'd never sell someone a car without them first coming to look at it, but he wouldn't let me even speak to let him know that I wanted some questions answered before I flew out there to look at the car. First rule to customer service and sales LISTEN! My goodness. Stay away from these unprofessionals. If they don't ignore you they will just be rude to you and refuse to let you speak. I am literally ready to make to purchase a car. I'll just have to give my money to someone else. read more

I came here to get an oil change. Had a really rough day and didn't sleep all night, and I'm glad I came in when I did. Seriously, Chuck is literally the best employee I've ever met at any car dealership ever in my life. I dread oil changes, check ups, purchases, just car dealerships in general... because employees are usually sugar-coated sleezeballs. And on no sleep? Forget about it! But seriously - who is this Chuck? Someone give him a microphone and a stage, because he's full of comedy! Fast service, easy and pleasant. I'll be back for all my checkups and will ask for him directly lol. read more

The short answer is buyer beware. I bought a CPO 2012 Lexus CT 200 form Lexus of Ann Arbor with approximately 10,000 miles here. The car had a significant defect in the left front wiper blade which resulted in a 4 foot long scratch in the form of arc on the windshield 45 days after purchase. Lexus of Ann Arbor Service told me it was effectively my fault, the car was sold to me on an "as is" basis and was not covered by the 100,000 mile bumper to bumper warranty. The cost of a replacement windshield in over a $1,000. The punch line is make sure that you have an independent third party corroborate any Lexus CPO Check List claims made by Lexus of Ann Arbor Sales. Lexus makes excellent cars. The dealership experience in small markets like Ann Arbor is not consistent with the brand. This matters a lot when purchasing a CPO or used car. My recommendation would be to go to larger, more competitive dealer like Meade in Southfield when making a purchase. read more

Driving home to NJ from Grand Rapids. Engine light came on and oil was pouring out. Took it to Lexus of Ann Arbor and they had it on the lift and fixed very quickly. Professional, friendly, and fast. 5 stars! read more

Two stars is a kind gesture. I have been a customer of AA Lexus since I moved over here on this side of town in 2001. I purchased an RX300 and loved that vehicle. I traded in an ML 320 by driving from next door to trade it in after I need a new short block at 37,000 miles. The trade in guy was an idiot but thank goodness for Trisha Smith the sales lady at the time who knew I knew that my car did in fact have a 6 pack CD player (that moron was gone soon after as I think he was a MCP). DroveRX 300 for 7 years always taking it to the dealership for service until one day the engine light came on. Estimate - new engine for $13,000. Apparently they were accusing me of not taking care of the vehicle despite the fact they had my records to the contrary. Oh by the way, Lexus, you knew about the oil sludging when I bought it new in 2002 but never mentioned the risk. Long story short, I got Toyota to replace the engine after I found out there was a class action against them for this issue. Thank goodness for Mercedes employee (Trisha) for cluing me in to call corporate. No cooperation from AA Lexus at all though. Bought my used RX 330 fully loaded car from Mercedes (very clean low mileage trade in)) and have loved it the whole time. Service has been "ok" until the last few times. I was misidentified once (I'm not Carol despite us having the same last name). I have multiple accounts now. I was in for a check up about 2 weeks ago and needed a lot of work. I scheduled it to drop off late on a Saturday. I was trying to call to see if I could drop it off Sunday as my S/O didn't have a ride back from the dealership on Saturday and I was leaving it there for the week No call back and no direct answer to a simple question lasting all day. F'it I said. Dropped it off Sunday for them to figure out. Got service done just fine but they neglected to provision a new key I ordered for the car. They asked me to come back Saturday. Hmm. I can't get anyone to pick up the phone today. It goes to after hours VM repeatedly. Is this Larry, Mo, or Curly running this place now? I'm not harsh and I'm very jovial and kind to the staff but this is a terrible way to run a business. Spend more time helping humans and less time ordering K cups!! I think just about everyone there is very short tenure. I'm going to take the advice from someone else and go to Farmington from now on!! Love the car but not the dealership. May buy my next vehicle from Trisha again even though she's in a different product line. I certainly don't trust this place anymore and it was my home dealership for 16 years. read more

I would give 0 star if I could. We returned our leased car about 2 weeks ago, and a couple days later after we returned the car, I realized that I left my and my son's favorite sunglasses in the car. We emailed them and they said they would check into it but we never heard anything back. We emailed them again and even called them, no responses either, all the phone calls were directed to voice mail. We were extremely disappointed and my son felt very sad. Is it so difficult to just get our belongings back? Our family supports local business and we really like Lexus. We were planning about purchasing a new Lexus from them when the coronavirus pandemic is over, but I think they will lose the business from us. DISAPPOINTED！！！ read more

I bought a used vehicle there and highly recommend staying away from them for used vehicles, and definitely stay away from the service department. They had done some work on the transmission prior to selling it to me, and did a poor job. The warranty refused to pay for it to be fixed because it was pre-existing. Now I'm out $3000 and they have refused to help. These folks might be fine on a brand new lexus, but they just don't know what they're doing with other cars. read more

I scheduled a maintenance visit with Sara and also explained that my lease on my Lexus SUV was expiring and I wanted to buy the car. I asked that she schedule an appointment with a finance person to complete the paperwork while I was there for maintenance on my vehicle. She was very helpful and said she would take care of it. When I arrived at Lexus of AA yesterday for my scheduled maintenance I was referred to a salesperson who of course tried to get me into a new car. I explained that I didn't want a new car, I love my Lexus that I've been driving for 2 years and wish to purchase it. At that point the salesman, Mark Meissner, was not as personable as he had been (because he wasn't going to get a sale out of me). He said he would check with the finance person - and when he returned a few minutes later he said she had people with her, and other people waiting, so it would not be possible for me to complete the transaction that day. When I expressed my disappointment, he said I should have made an appointment in advance. I told him I had done just that, through Sara in Service. He was not at all helpful, and was clearly done with me. Fortunately, Sara in Service was much more willing to help me. She immediately got me in to see the finance person (who said she didn't have any appointments until later that afternoon) and within 30 minutes the paperwork was completed. 2 recommendations: Sara in Service is wonderful. Mark in Sales not so much. read more

We looked at a 2015 Mazda CX5 with 62,000 miles on it. The salesman told us it had a 25,000 mile guarantee. Based on that, we made the decision to purchase it without having an independent inspection and offered a very fair price that was immediately accepted. After arranging financing, getting proof of insurance, etc., my husband went to pick up the car. Upon signing, he was told it has a 25,000 maintenance agreement, not a guarantee. At that point, he probably should have stopped, but with sunk time costs and our need for a car quickly, he proceeded with the purchase. He was then handed one key. We discovered getting a second key will cost at least $200. A few days later, we went to attach the new license plate. After breaking the plastic screws and two trips to the parts store, we figured out the screw holes were crooked. Now, a week later, the doors have all started squeaking and we noticed the hood not closing quite right. So, I'm pretty certain the car has a bent frame. If we'd known up front there was no guarantee, we definitely would have had an inspection and the frame issues would have been identified. The sales manager's attitude is basically, too bad, you bought it. Legally, he's absolutely right. But really, one key? Bent frame? Not even an apology about giving us the wrong information to start with or not telling us ahead of time there was a missing key? And not willing to do anything about any of it. Caveat emptor, I know, but this was poor service. read more