I have been a customer of ToyoMotors for approximately four years. During the first two years, my experience was generally positive. However, the last two years--specifically involving an unresolved electrical/check charging system issue with my 2015 Honda Accord--have required an extraordinary amount of patience and have ultimately resulted in significant financial and personal hardship. Around Thanksgiving 2023, I brought my vehicle to ToyoMotors to address ongoing electrical issues. I trusted that the work performed would keep my car reliable, as I am heavily dependent on my personal vehicle for work and safety. Since that time, my vehicle has continued to experience electrical and charging system failures, resulting in repeated stalling. I returned my vehicle multiple times between breakdowns, each time under the impression that the issue had been repaired and the vehicle was safe and drivable. Like many others, I have experienced financial hardship due to inflation and made the responsible decision to maintain my existing vehicle rather than take on a new car note. Unfortunately, around Thanksgiving of last year, my car stalled again, prompting another return to ToyoMotors. I am a first responder, and my vehicle has stalled on me twice around 2:00 a.m. during freezing temperatures, requiring emergency tows and jump starts just to reach safety--after I had already paid for services and was told the vehicle was repaired. Since then, I have returned my car to ToyoMotors twice more and took out two loans through Sunbit based on the assurance that the vehicle was being properly repaired. As a result, I have now gone over two months without reliable transportation while continuing to make loan payments. I communicated directly with the owner, Mr. Syed, explaining that I am actively paying on an open loan for a vehicle that is not drivable and expressing concern that costs continue to accrue because issues were not fully addressed before the vehicle was released. I also shared--both verbally and in writing--that due to my lack of automotive repair knowledge and as a female customer, the repeated breakdowns had caused me to lose trust in the repair process. Following these communications, ToyoMotors declined to continue working on my vehicle, leaving me without transportation after months of patience and financial commitment. What is especially concerning is that while reviewing Google feedback, I noticed another customer describing nearly identical issues. In that case, the business publicly stated it was "committed" to resolving the matter and invited further discussion. In contrast, I expressed similar concerns and was ultimately turned away. Today, after leaving the shop, my vehicle stalled again on the way home. I was forced to take an Uber to work, still without my car, and left questioning what work--if any--has been completed since November. I am now over $3,000 in debt, without a working vehicle, and facing additional repair costs elsewhere for an issue I was repeatedly told had been resolved. I expected more understanding, accountability, and consistency from a business I supported for years. Instead, I am left disappointed, financially strained, and hurt by the outcome. I believe other customers should be aware of my experience when deciding whether to trust ToyoMotors with long-term or complex repairs. read more

Every time I go Josh greets me with a smile even when he has to give me the price he's gentle with his delivery. Syed's quality of service is always top notch! He educates me on what's being done and what to look for in the service requested. I have referred and will continue to refer anyone I know because they are honest and reasonable. read more

So there I was... just a mom, a car, and a terrible idea to stop by the paint store with a few kids in tow get paint samples and let the kids carry them inside after we got home. "Let the kids lead", they said; "teach them responsibility", they said....Long story short: the paint did not stay in the can. My poor car looked like it got sneezed on by they sky. i tried to deal with it myself, then hubby got involved and made it worse. Eventually, I headed to ToyoMotors in Missouri City for the paint splatters and a few other issues that vibe had put off aaaaannnnnd let me tell you -- WORTH. THE. DRIVE. Mr. Jafar and Josh were everything I look for in a company: honest, transparent, and good communicators about my vehicle. The pricing was totally fair and they got the job done. Since my dad, who was my mechanic guru, passed away, I haven't trusted another shop. But ToyoMotors? They've officially earned a spot in my circle of trust. I'll never take my car anywhere else (unless the dealer is involved, because, you know... warranties ). Anyhooooooo thank you ToyoMotors! Wishing you continued success you're doing it right. read more

Bad customer service and bad job can't help and sell you bad oil the cheap brand reuse antifreeze

Hilman was incredibly patient, and the whole team was super accommodating and kind. They're honest people who won't try to upsell you or have you spend more than necessary. Highly recommend! read more

These folks are so nice and professional. They were very informative and walked me through all my repairs. I used the body shop and mechanic services and couldn't be more happy. I used the body shop once before and was happy..this 2nd visit was even better!!! read more

This is first time at ToyoMotors, I would highly recommend this auto shop !!! They are very profession, nice welcoming and so helpful . They worked is very quality and Loyal. I Was vey happy what the work done for damage my Car. the office is very clean, Manage is Syed very friendliest & the front dest, Advise knowledge about their job. I am appreciated what they do for my Car. will definitely come back their Shop. That is Shop I can Trust. read more

I had a sudden issue with my 2013 Toyota Camry , got it fixed and is now running properly. Service was smooth ,easy and professional. Got a diagnosis of the car and will definitely come back to get my car up to date with maintenance . Front staff (JS) made the process simple and easy. Professional work and great experience. Thank you. read more

Took my son's 2008 Infiniti G to Toyo Motors and they did an excellent job in repairing his car. Had to have the charging system, power steering and oil leak repaired all right before the holidays. They were thorough in doing a full check to find all the issues and advised in the best way to get it done. The cost was affordable and he hasn't had any issues since the repairs. I'll be referring them to anyone seeking honest, reliable and affordable repairs to their vehicle. read more

I've had both of my Toyotas serviced here. They are always presenting options and trying to give you good informed answers to solve your repair issues read more

Man these guys are the real deal. Number 1 mechanic shop in Missouri city. My dodge charger was overheated and stopped running and these guys had diagnosed the problem and fixed it within a couple of days. I seen some bad reviews that made me weary but do not even remotely think these guys are a scam. They are the top of the line with customer service and mechanical service. Very blessed to have ran across them. read more

Second time at ToyoMotors, Would highly recommend this auto shop! They are very professional, welcoming, very helpful & had great prices. The Friendliest Attitude from the front desk adviser Joshua S. Will definitely come back. read more

Awesome people & they do very professional and reliable work! Owner Syed is very knowledgeable & gives you a fair estimate. 100% Trustworthy shop. read more