I don't know what the other reviews were talking about the staff was very sweet they had good priced items and it was all good They had a wide variety of items and when comparing the prices to Amazon this stuff was about the same I had an amazing experience and would come again! Also i am not a robot read more

Toy Town - Item in shop - Toy Stores Near Me - Pigeon Forge, Tennessee

My granddaughter went to purchase some leggos that were priced at $14.99. When we went to check out the girl at the register said they were 40.99. I showed her what the sticker said and she said someone priced them wrong that there aren't any leggos for that price. I said that she could just return my money because if something is priced wrong, where I come from you have to honor that price and then go fix the rest that are priced wrong. I told her that she might want to go back and fix the rest of them because they are all priced wrong. Oh... She might have to get off her phone to do that. read more

My children can't pass up a toy store when they see one, so we had to pop into Toy Town when we were visiting The Mountain Mile & Tower Shops area in Pigeon Forge. They have lots of toys, and best of all: The person who worked here didn't seem to mind kids playing with them! There were toys for kids of all ages, as well as books, stickers, stuffed animals, games, fidgets and lots more. Right in the middle of the store is a giant T. Rex, too! This is a fun little store to stop in and explore, and grab a toy to take home (the prices aren't too bad, either). read more

I was browsing, left to look at other shops and decided to come back to get a toy that caught my eye. The second I stepped in the cashier told me to leave. I asked why and she accused me of stealing and pretended to call the manager. I left but realized I was very unhappy with the way I was approached and went back to ask the managers info. None of the workers had name tags and she told me I could check their Facebook for contact information. She said... No joke "I saw what you were doing with the stuffed animals". I can not locate their Facebook and fear calling won't do any good as both workers harassed me. 1 star is 5 too many. read more

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The workers were so kind to my softball team and I. They treated each of us with kindness and patience. We loved it in there and it was such an enjoyable time! read more

They scammed me out of 30 dollars. The Sonny Angels they keep behind the counter are FAKES. I have collected for years and bought them in multiple states and I have never been sold a fake by a store. Both of The Cat Life Series that I purchased came as a hipper even though the authentic series is not available as a hipper. All 3 were visibly dirty, had poor paint jobs, and one's head came detached. Not to mention the boxes were not in the plastic seal and the design quality was grainy and blurry. I showed the employees proof that these are fake Sonny Angels, but they refused to give me a refund. I cannot believe this store is able to sell knockoffs and refuse refunds. I am very disappointed. read more

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the workers were so kind and made my whole teams day!!! they were so sweet to us! they deserve more love!

The workers at this store are rude to their customers. They know very little about customer service. I will not be going back any time soon and suggest others stay away as well. Overpriced toys and nasty attitudes. read more

Terrible customer service. Honestly disgusting behavior, they should be shut down. My 11 yr old picked up a toy and it BROKE IN HER HAND and the lady said SHE. My 11 year old had to pay for it before should leave. An $8 tiny ball that is literally made to be squeezed and it's our fault that we squeezed it and it immediately broke. They were right there and saw the whole thing they know that we did not do anything excessive to that stupid toy. read more

Absolutely the worst shopping experience l've ever had. My two year old son came in to shop. They had a child's shopping cart (for sale) on the floor that he was pushing around and putting his items in. There were two African American women working. One the them came over and told us the cart was for sale and not to be used as an actual shopping cart. How did she know we weren't going to purchase the cart as well? Does it actually matter he was pushing the cart around? Was he hurting anything or anyone? She went as far as putting her hands over my sons to grab the cart from him. The other lady behind the counter laughed and rolled her eyes the whole time. The toy selection was great. Too bad the workers are PITIFUL and don't deserve a dime. They are lucky I didn't call the police for grabbing something straight out of my two year olds hands. I will be contacting management about this situation. It sounds like these two women shouldn't be working in a toy store for children!!!!! read more

great place if your a nerd about legos and Pokémon and squishmallows great toys for all ages and figits that look amazing

Was just in this kids toy store and they were cranking music that was dropping F bombs over and over and I said something to the worker very nicely and she smirked and rolled her eyes. Very disgusting and horrible. read more

Would give a zero if I could...Toy was priced at 25.99 and was charged 39.99 asked to be refunded the difference and was told it's not there problem and refused to do anything about it. Everything in this store is about double what it should be. Would never return to this store. read more

Tourist trap at its finest! Horrible refund/return policy. We spent a few dollars here and 2 of the toys didn't work. Brought them back on our way out of town to get a refund and it's not in their "policy" to do a refund. read more

BEWARE...DON'T LET YOUR KIDS TOUCH ANYTHING. The store itself is great! Toy selection is really good. We had a great time looking around with my 7 year old and 1 year old. Both of my boys were super well behaved and respectful. I always make sure my kids are respectful of both the merchandise and employees and I always make sure they put things back where they came from and such. We were letting my baby walk around and press buttons on different toys and such. He found a car that he LOVED. It was $27.99 (priced at $14.99 at target but it was a special day so I was going to purchase it anyways). He has just started learning to walk. He was so excited and wanted to carry it himself so he carried it maybe 5 feet through the store, gently placed it down on the ground and then squatted down beside it to press the button a few times. He got distracted my another toy so he walked away and left in on the ground right beside me then I noticed an ongoing noise that was driving me crazy lol. Turns out, the truck he had picked out had a button stuck or something and it would not quit making noise lol. So we picked the truck up and went walking towards the area where we had found it so we could grab another one that wasn't "stuck." We passed a worker on the way to the other trucks, and she randomly defensively asked "uhhh ma'am, are you buying that?!" I laughed and responded "yes ma'am, I'm going to buy it but I was gonna go get another one because this one seems to have something wrong with it and won't quit making noise." Most places would've laughed and apologized for the item that we wanted being messed up. But instead, She got super aggressive and said "well it wasn't like that before y'all came in here-it was working fine." I said, "seriously? It's just been sitting on the ground beside us and while he gently pressed a few buttons." She grabbed the toy from me and immediately acted like it was a ticking time bomb and huffed and puffed around trying to fix it quickly. I was honestly dumbfounded that it was such and huge deal. I was planning to buy the truck along with around $120 worth of other things for my sons birthday but after that, we put it all back and left. It's super crappy/unprofessional of a business to act like this when an almost $30 truck malfunctions in the store. My baby did NOT break it but even If a 1 year old did make a truck that's still in the box malfunction that quickly, it should be replaced anyways...even if I had just bought it and walked out of the store then realized it was messed up, any other store would have replaced it and apologized yet she wanted me to buy the broken $30 truck that broke in store, still placed perfectly in the box/packaging. I don't usually do reviews and I don't know if the "you break, you buy" policy is even legal...but please just beware and don't let them try to take advantage of you with their overly priced, yet cheaply made toys! The store is honestly so cool, but if kids can't try stuff out, and press buttons then it's pointless to take them to this store. read more