Terrible service and bed side manor of doctors. Don't go u will be really disappointedread more

I've been going to Dr. Heinser for about 7 or 8 years now. He is an excellent physician who is…read moreattentive and helpful. I especially appreciate how friendly and approachable he is during the visits. It makes the whole experience much more comfortable and relaxing. If you are near Groton and are looking for a primary care physician, I highly recommend Dr. Heinser.

The best doctor ever! He listens and seems to genuinely care about his patients which is hard to…read morefind in today's world. he is super funny which is also rare In the medical world. Top notch Doctor!

I had to move, as my doctor here, slipped away, depleted of having any interest in patients…read more Unable to even pretend to have any interest. Responses were, quite frankly, ridiculous. Treatment delay ended up extensive, costing a whole lot of pain, time and money to reverse the problem, which required physical therapy.

Just continues to go more and more downhill every year. The individual doctors may be good but the…read moresystem they choose to work under is despicable. The receptionists are literally always rude and you have to navigate them to even get help. I can't even count how many times they've told me they sent referrals and didn't send them. It just generally feels like they hate you and do not care about your well being which obviously sucks at the doctor! I've had nurses just skip my medical history because it's too complicated for them and then they pretend they understand my concerns. Absolutely do not go here if you have ADHD or Autism as well, they have no understanding of how to support that. I have a very complicated medical and psychological history and felt consistently gaslit and treated like I was crazy, while they ignored how things like my ADHD and OCD and medical issues tied together and when I tried to advocate for myself I was blatantly ignored. I asked for a referral for a neurologist because of a suspected brain injury and the doctor looked me in the eyes and changed the topic. Just do not go here no matter what, you will get extremely basic care maybe at best and at worst they could kill you with negligence. my final straw was i needed a referral and they are closed on the day after new years(even though they are already closed weekends and open 8-5) but say they are open and have no phone message or way of knowing when they'll be open again. why does no one care about anything anymore. the lady i called seemed pissed too like other people had been calling and asking. THEN MAKE IT CLEAR YOU'RE CLOSED???? the technology is readily available you're just lazy and negligent like the rest of the medical system.

I've been going to the cafe for a while now as I pass it on my way to college and it has never…read moredisappointed once. It is now my go-to lunch spot when I need a delicious sandwich or a cold smoothie for the hot days. Overall service is wonderful and for it only being one person cooking and manning the front it is impressive how quickly I get my order. I've been coming here for a while if I just need something to keep me going throughout the day or sometimes when I just want a sweet treat(their smoothies are no joke)! I will continue going here for myself and would recommend this to anyone with any dietary restrictions or those who just want some REAL food thats healthy!

I strongly debated both whether to review Groton Wellness and whether to give it one or two stars…read more In the end, I decided that my experience warranted sharing my thoughts and giving it the lowest rating. The treatments themselves were good. However, the complete lack of any form of decent spa experience more than offset it. This place clearly is a stereotypical dentist-investor money grab by the doctors who own the practice that is the primary focus of this enterprise. As an initial matter, the website states that the spa is closed on Mondays prompted my calling to ask if they might allow me to use the sauna and the soaking tub on a Monday anyway because that was the day that I would be there from out of town. I was told that the tub and the sauna are open on Mondays. I agreed to the request to pay the full amount at the time of booking even though the website stated the policy of only collecting a portion of the fee at that time. This was more than one month before my visit. On arrival, there neither was anyone at the front desk nor any means of signaling that you are there. I waited at least a genuine five minutes before approaching the VERY surly woman in the back area of the cafe portion of the spa. She looked right at me and played the game of pretending that she did not hear me the first few times that I called out hello. The woman then grumbled about working on four orders; there was no one in the cafe. She came to the counter and told me that someone from the spa would be out in a minute. She easily could have looked for someone for me. Two women then came out from the back area. The blonde woman with the glasses was friendly enough. I first used the sauna, which was the better part of experience. There at least was a bench and a place to hang my clothes. The sauna felt good and therapeutic. The robe was worn, not soft, and too small to cover me without being very careful. Having to carry my clothes into the bathroom where the tub was located was not very spa like. My running a little early excused the tub only starting to get filled after my sauna. However, the small spa staff knew when I arrived and coukd have started the tub sooner. I had to wait in the very Spartan waiting area. There were a couple of uncomfortable wicker chairs and a few odd magazines. I also had to stress about my robe staying closed. For the record, I am 5'7" and 165 pounds. The tub itself was nice. However, I could have purchased the basic epsom salts that they used at Whole Foods or my warehouse club. The bathroom was chilly, lacked any good place for my clothes, or even a bench. The sink only had basis soap and paper towels. No nice hand lotions or other amenities. I can attribute the shower not working well to my not being able to figure it out. The shower being too small for me to fully get under the head, the water being tepid, and the soap being the Doc Bronners Castile soap that people use on camping trips is on them. The check-out process merely was "you've paid" and then walking back into the office area. There was not even the customary follow-up e-mail.

This hospital and everyone associated with it are linked to Stewart Family Medicine. No matter what…read moreyou need, it has to go through them and their system. When their system has only a mediocre specialist associated, that's who you'll see. If you hear of a wonderful doctor who specializes in your specific problem, you can't see him if he's not part of their system. When you go to see your PCP, he won't do anything except refer you on to another doctor. They do more referrals for doctors in their system and more tests recommended by those doctors. All so they can stick their greedy little hands deeper into your wallet. Don't trust anyone associated with Stewart Medical Associates!

The staff and other people at this location are wonderful (lab people, office manager, office…read morestaff, appointment specialist, and so on), but the PCP I went to is awful. She is Dr. Vandana Sahay. She is rude and disrespectful to her patients and controlling. She expects you to do what she says and won't explain why. Stay as far away as possible or pay the price!

We've been going there for years, but we're leaving. They've gone downhill in both service to…read morepatients and general attitude. It's been harder and harder to get an appointment... lately, I'll call at 7:30AM. and might get a nurse callback in the afternoon. That usually leads to an appointment with a nurse practitioner sometime in the next few days, (we havent seen an MD there in years). Then the nurse practitioner you're scheduled with is given 15 min with you (well, that's what one said when bolting in the middle of a conversation yesterday). The front desk staff varies from indifferent to acting bothered by you. The nurses mostly seem nice. The nurse practitioners seem hurried, and lately, I get the impression they've decided what's going on before seeing my kids. Not good. Too bad... they used to be better... WAY better.

The front office staff are some of the rudest and most disorganized I have ever experienced…read more The self imposed Rx policy is totally dumb and they routinely think nothing of making you come back or chase it from 1 office to the next If the printer is broke or whatever the case may be they would never just call it in then they blame covid well if you would call in a Rx instead of running people ragged trying to get a Rx