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    Townsend Family Practice

    5.0 (2 reviews)

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    4 years ago

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    Pepperell Family Practice

    Pepperell Family Practice

    2.1(10 reviews)
    4.1 mi

    I had to move, as my doctor here, slipped away, depleted of having any interest in patients…read more Unable to even pretend to have any interest. Responses were, quite frankly, ridiculous. Treatment delay ended up extensive, costing a whole lot of pain, time and money to reverse the problem, which required physical therapy.

    Just continues to go more and more downhill every year. The individual doctors may be good but the…read moresystem they choose to work under is despicable. The receptionists are literally always rude and you have to navigate them to even get help. I can't even count how many times they've told me they sent referrals and didn't send them. It just generally feels like they hate you and do not care about your well being which obviously sucks at the doctor! I've had nurses just skip my medical history because it's too complicated for them and then they pretend they understand my concerns. Absolutely do not go here if you have ADHD or Autism as well, they have no understanding of how to support that. I have a very complicated medical and psychological history and felt consistently gaslit and treated like I was crazy, while they ignored how things like my ADHD and OCD and medical issues tied together and when I tried to advocate for myself I was blatantly ignored. I asked for a referral for a neurologist because of a suspected brain injury and the doctor looked me in the eyes and changed the topic. Just do not go here no matter what, you will get extremely basic care maybe at best and at worst they could kill you with negligence. my final straw was i needed a referral and they are closed on the day after new years(even though they are already closed weekends and open 8-5) but say they are open and have no phone message or way of knowing when they'll be open again. why does no one care about anything anymore. the lady i called seemed pissed too like other people had been calling and asking. THEN MAKE IT CLEAR YOU'RE CLOSED???? the technology is readily available you're just lazy and negligent like the rest of the medical system.

    Groton Wellness - Groton Wellness at Mill Run Plaza in Groton MA 01450

    Groton Wellness

    3.4(77 reviews)
    4.3 mi
    Offers customized solutions
    Free consultations

    I've been going to the cafe for a while now as I pass it on my way to college and it has never…read moredisappointed once. It is now my go-to lunch spot when I need a delicious sandwich or a cold smoothie for the hot days. Overall service is wonderful and for it only being one person cooking and manning the front it is impressive how quickly I get my order. I've been coming here for a while if I just need something to keep me going throughout the day or sometimes when I just want a sweet treat(their smoothies are no joke)! I will continue going here for myself and would recommend this to anyone with any dietary restrictions or those who just want some REAL food thats healthy!

    I strongly debated both whether to review Groton Wellness and whether to give it one or two stars…read more In the end, I decided that my experience warranted sharing my thoughts and giving it the lowest rating. The treatments themselves were good. However, the complete lack of any form of decent spa experience more than offset it. This place clearly is a stereotypical dentist-investor money grab by the doctors who own the practice that is the primary focus of this enterprise. As an initial matter, the website states that the spa is closed on Mondays prompted my calling to ask if they might allow me to use the sauna and the soaking tub on a Monday anyway because that was the day that I would be there from out of town. I was told that the tub and the sauna are open on Mondays. I agreed to the request to pay the full amount at the time of booking even though the website stated the policy of only collecting a portion of the fee at that time. This was more than one month before my visit. On arrival, there neither was anyone at the front desk nor any means of signaling that you are there. I waited at least a genuine five minutes before approaching the VERY surly woman in the back area of the cafe portion of the spa. She looked right at me and played the game of pretending that she did not hear me the first few times that I called out hello. The woman then grumbled about working on four orders; there was no one in the cafe. She came to the counter and told me that someone from the spa would be out in a minute. She easily could have looked for someone for me. Two women then came out from the back area. The blonde woman with the glasses was friendly enough. I first used the sauna, which was the better part of experience. There at least was a bench and a place to hang my clothes. The sauna felt good and therapeutic. The robe was worn, not soft, and too small to cover me without being very careful. Having to carry my clothes into the bathroom where the tub was located was not very spa like. My running a little early excused the tub only starting to get filled after my sauna. However, the small spa staff knew when I arrived and coukd have started the tub sooner. I had to wait in the very Spartan waiting area. There were a couple of uncomfortable wicker chairs and a few odd magazines. I also had to stress about my robe staying closed. For the record, I am 5'7" and 165 pounds. The tub itself was nice. However, I could have purchased the basic epsom salts that they used at Whole Foods or my warehouse club. The bathroom was chilly, lacked any good place for my clothes, or even a bench. The sink only had basis soap and paper towels. No nice hand lotions or other amenities. I can attribute the shower not working well to my not being able to figure it out. The shower being too small for me to fully get under the head, the water being tepid, and the soap being the Doc Bronners Castile soap that people use on camping trips is on them. The check-out process merely was "you've paid" and then walking back into the office area. There was not even the customary follow-up e-mail.

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    Townsend Family Practice - familydr - Updated May 2026

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