Very Happy with the service and care I get here. There is a…read moreproblem with their phone system that causes caller to get forwarded to a cellphone voicemail when lines are busy. I was able to speak to someone and they are aware and trying to resolve it.

Super friendly staff in the front office , the nurses and Dr. Mowla make you feel very comfortable…read moreand after just a few minutes of talking with them you know you're in good hands.

I've been going to Dr. Heinser for about 7 or 8 years now. He is an excellent physician who is…read moreattentive and helpful. I especially appreciate how friendly and approachable he is during the visits. It makes the whole experience much more comfortable and relaxing. If you are near Groton and are looking for a primary care physician, I highly recommend Dr. Heinser.

The best doctor ever! He listens and seems to genuinely care about his patients which is hard to…read morefind in today's world. he is super funny which is also rare In the medical world. Top notch Doctor!

I never reviewed a doctors office because most of the ones have been good or adequate enough…read more The good: * This is a modern facility located in Pepperell, MA off of MA113. * I have never had to wait or its very short * I like my doctor, he is a bit young and not as thorough as my doctor I had in Wilmington but definitely has a better personality and feel comfortable with discussing the most embarrassing of problems. * The nursing staff is super nice as well and the blood work doesn't hurt The gray: * The reception in this place needs work as this is where the wait is. The company really needs to hire more staff for a place of this size especially with new immediate care. * The current reception staff is not very friendly either. * Calling on the phone to get someone - be prepared to wait. * Promptness is not their specialty if you ask something on their portal. What makes me angry: * My company provides 1 physical a year free of charge to encourage employees to see the doctor. I have done this for many years including my doctor in Wilmington. Recently I went for my normal physical and everything was well. During the visit the doctor talked to me about previous condition A, condition B, and C (noone said the 40s approaching 50 was easy). There was no changes to my medication. I was happy and left satisfied. * A month later a bill arrives in the mailbox and I was in shock. I come to find out that they charged me (and my insurance) not only for the physical but and additional regular office visit to talk about A, B, C conditions. I was never told about this extra charge. Never in the 10 years has there been any extra charge on talking about problems... in fact at Wilmington I would get an EKG and a prostate exam (OK im good without the latter... LOL) and never had one here. * Friends are telling me this new charge is a way for the doctors office to go around an Obamacare rule! * I wouldn't of minded if I was made AWARE of the charges or if they were upfront with me on the billing. My company has slashed our insurance in 2018 adding a new costly deductible and not covering certain items so I have to be more cost aware. What would you do?

High turnover, no one stays. Obviously it's not a good place to We've gotten letters for years…read moretelling us our providers are leaving and we need to choose a new one, same with my in-laws. Personally I have not had any problems with referrals but I know other people have. Getting care is very difficult, my husband went there because he had poison ivy and he was afraid it was getting in his eye and they turned him away, told him to go to an ophthalmologist. Well she wasn't available because she has a limited schedule so he had to go to the ER and the doctor said why are you here? Your primary care could have handled this. So that's a bill we could have done without. I take stimulant meds for ADHD prescribed from a different provider, via telehealth, she needs my blood pressure reading when prescribing, I bought two different arm cuff ones and for some reason they just aren't accurate so I asked Pepperell if they could check my blood pressure before my appointments and the assistant said yeah no problem! Just call ahead and you can pop in and someone can come right out and check it real quick no biggie. But when I did, they said no, you have to schedule an appointment and it will be a nurse visit which would cost me a $20 co-pay! I said forget it, you're telling me I can't pop in and someone can't run out for a three seconds to take my blood pressure? They refused. My state job as a school van driver requires me to renew my license every year which means I have to have a physical, it's NOT dot, it's just one page asking some health questions about vision and hearing, heart issues and whatever, my provider refused to fill it out. Then after much arguing back-and-forth, they agreed to give me a vision and hearing test. I've never had trouble hearing and they came back and told me I need a hearing aid! I'm 44! I can hear a mouse fart! So I had to go to urgent care to have all this done which costed me $100 and of course I passed everything with flying colors. This office treated my elderly in-laws badly as well. I was constantly advocating for them. Also, my husband signed the form giving them permission to speak with me about anything related to him and then they later said he didn't and it wasn't on file so they refuse to talk to me every time my husband tells me to call them for him. And now, they have canceled my husband's appointments three times! Once it was the day before the appointment when he had already arranged the time off from work! We have the same provider and now it turns out she's leaving! My adult son also goes there and he just got a letter saying that his provider is leaving too! I have never seen an office like this. We are going to find a different doctors office altogether after we move this year.

Communication between the doctors, nursing staff, and front desk team appears to be inconsistent,…read morewhich created confusion and frustration during my experience. As a patient, I felt that important information was not always shared effectively among staff members, resulting in unnecessary challenges in receiving care. Additionally, I did not feel that the office was particularly accommodating to individuals on the autism spectrum or those with communication-related needs. I hope improvements can be made in these areas, as better coordination and accessibility would greatly enhance the patient experience. I am in the market for a new Drs office at this point.

Groton Wellness dental office is the right place for anyone that wants to do any procedure in their…read moremouth! It is safe, friendly team work and comfortable ambient! Everybody makes you feel like home. Dr. Nordin is super great dentist with a wonderful friendly personality and does the best dental work as a biological dentist. I recommend it 100%!

I have been a patient of Dr Nordin since the practice in Groton opened & before that in West…read moreNewton. I have a history of severe dental trauma as a child & I can say that I have never had a painful experience there-ever! My treatments include a crown & bridge & they look so natural, you would never consider that they weren't. I love their philosophy of clean dentistry but they never are pushy & never feel like they are talking you into a procedure that you don't need. I trust everyone there completely & drive 1 1/2 hr-a non negotiable in my life.

This hospital and everyone associated with it are linked to Stewart Family Medicine. No matter what…read moreyou need, it has to go through them and their system. When their system has only a mediocre specialist associated, that's who you'll see. If you hear of a wonderful doctor who specializes in your specific problem, you can't see him if he's not part of their system. When you go to see your PCP, he won't do anything except refer you on to another doctor. They do more referrals for doctors in their system and more tests recommended by those doctors. All so they can stick their greedy little hands deeper into your wallet. Don't trust anyone associated with Stewart Medical Associates!

The staff and other people at this location are wonderful (lab people, office manager, office…read morestaff, appointment specialist, and so on), but the PCP I went to is awful. She is Dr. Vandana Sahay. She is rude and disrespectful to her patients and controlling. She expects you to do what she says and won't explain why. Stay as far away as possible or pay the price!

Our doctor is great and it's the only reason I keep coming back. The staff on the other hand needs…read morea lot of work in the costumer service department. Also, they always say they'll call back...they won't. If your kid's sick take her/him in as a walk-in...screw what they will or will not take.

Been with them with my twins for 23 years . I cannot believe the attitude and complete disregard…read morefor any basic understanding for a call regarding prescription medication. I understand there are parameters that need to be met but this call was unacceptable and simply this person should not be allowed to be treating people the way I was treated.