Mixed experience. They are fine for colds, stitches removal, simple ailments. During the recent…read morestorm, I had a bad cough and could barely breath. Before I made my way out there along snowy roads, I called and asked if they were open and if they had equipment to detect pneumonia. They assured me they did so I told them I was leaving and would be there shortly. This was around 4 pm (they close at 8 pm). Ten minutes later I arrived and the place was closed. They could have told me they were closing early?! SERIOUSLY?

Went to carewell urgent care Fitchburg, Ma because My heart was racing at 200 bpm and I was short…read moreof breath. I certainly did not get any care I needed. Woman who took pulse said " i think the instrument is broken " no I said, my heart is pounding in my chest. Doctor who saw me did not give me oxygen nor take a ekg. They knew what to do , but didn't do it. Maybe Rub my neck artery , but After all they closed at 8 pm. They wanted me to leave, they were closing they so locked me out , I was alone in their parking lot with a rapid heartbeat over 200 bpm( svt). !. My Friend gave me ride to ER.in Concord. When I got to ER heart doctor said "that is not how it is done!" In the ER they took ekg but by then, my heart rate was back to normal. They had no record of the high heartbeat ,since carewell did not give me care , nor have a sense of urgency. NEVER go to Carewell "urgent " care if you want to live! Not fair to me. They need to act and not worry about closing at 8 pm.! They didn't give me the care I needed. Especially the oxygen and ekg. Avoid this horrible mismanaged organization. They Need to have their license to run a care place pulled. No CARE at carewell. No care, no quality, GO ANYWHERE ELSE.. I could have died in the parking lot, they did not care.