Do NOT stay here. The hotel upon booking will "hold" (aka…read moretake a payment) for the full amount of your room, then when you check in take ANOTHER full payment amount and proceed to tell you that one of the payments "falls off" when you check out. It doesn't. The breakfast opens at 7am - a lady stands guard and wont let you in at 6:57am. Poorly ran, terrible policy. Don't stay here.

Let's keep these 5 Star Reviews going! Staff was friendly and professional. Very clean and new…read morehotel. The breakfast area was very intelligently designed.

ADA rooms - FABULOUS!!! easy access. next to elevators. low pile carpeting for easy rolling in…read morewheelchair. only down fall was hand wash was kept in a bottle to had to reach in a wheelchair. I used a glass to squirt soap in for use.

My sister got me and my husband a room for are 24th anniversary 8/9/25. We got there to check in…read more Apparently you could not honor the reservation because you were having 3rd party issues. After trying to get it fixed for a hr there was nothing that you could do to fix it. As we are walking out the door. We were told. We hope you have a good night. How in the he** are we going to have a good night when we don't have a room. We will never spend another dime there. If anyone gets turned away from firekeepers I suggest trying the baymont hotel in battle creek . Great service, very nice and helpful staff, awesome room. For dinner we recommend clares on the river. Yummy food.

I stay in Hilton hotels regularly. Noise complaints at conversational volume before quiet hours are…read morejust ridiculous. Phone calls and knocks on the door when neighbors are doing the same or louder? Not the choice. I won't be back. The worst Hilton I've stayed with.

Staying at this hotel for business in the area. However, I encountered room issues, rude evening…read morestaff and breakfast staff. Employees on the evening shift were very unprofessional. I stay in Hilton properties quite often. This property needs staff professional Development

My team I have stayed here for a number of years now for SAE competition in June. The staff are…read moreincredibly accommodating, and the front desk is open throughout the night. The provided breakfast is great as well as the general lobby area. Special thank you to David at the front desk for top notch service. We look forward to our stay next year. Thank you again, Holiday Inn Jackson! - Global Formula Racing

Worst fucking hotel in jackson...horrible service and phone thieves....they dont even provide boof…read morestraws!

I had booked the reservation a week in advanced. Requested an early in time. I had an event I was…read moreattending and wanted to get ready there. I called 2 days before date to make sure all was good. I was told that it was good and I should be able to get in at desired time. Day of check in I was told that I had to wait 2 hours before I could get to my room. Then had to wait longer than the 2 hours.

It's nice don't expect it to be a 5 star the door to the room when closed there is a gap which…read morecould be concerning they have free breakfast it's ok not good but not bad

Stayed here for a work conference. I had sworn off IHG after back to back hellish experiences at 3…read moredifferent IHG properties in 2 states. My company booked it- so I didn't have an option. This experience restored my faith in IHG. This property is clean and comfortable. I loved the outdoor patio dining. The front desk was extremely helpful. The concierge was so kind. I asked her where the closest ice machine was so I could have a drink on the patio and she got it for me instead. It's the little things! The bed was super comfy. The room has a lot of storage, and everything was cleaned well which I deeply appreciate. It's located right behind meijer and multiple restaurants and shopping.

Everything about this hotel was very good. My favorite part was the pillows. I must say I wish I…read morehad those pillows at my house. They were just perfect. The check-in was really good. The free morning breakfast was good and the checkout process was fine. The hotel seemed to be short staffed so there wasn't always a person at the front desk, but it wasn't a problem. You could call the front desk still and somebody would answer.

Really good stay at the Courtyard in Jackson! The hotel is clean and has all the things you would…read moreexpect from a Courtyard. The room was spacious and cozy. The staff made the stay, though! They were incredibly friendly and accommodating. I'd stay again for sure!

I haven't experienced a stay at a hotel this awful in forever…read more When we arrived, the interaction with the man at the counter was awkward. He asked "do you like our hotels?" which felt very strange. He didn't thank us for our loyalty in being a platinum member. I chalked this up to him being new or just awkward. There were people setting up for a large party in the lobby with balloons, crock pots, and aluminum trays full of food. I don't think they were staying in the hotel. My first impression wasn't great, but I still wanted to give the hotel a chance. The layout of the room is awkward. The nightstands are tiny and with the large desk phone, nothing fits on one side of the bed. The drawer is also tiny and filled with a Bible and Book of Mormon so there is no place to put my stuff. There are only two drawers for clothes, six hangers in the closet. The air conditioner wall unit is in the corner under the refrigerator and microwave. It points at the side of the desk so the air just stays in a tiny area. The TV is on a wall parallel with the bed so it's almost impossible to watch from the bed or any other angle. The bathroom has no storage. The water pressure is so low it's almost a trickle. When we arrived, the thermostat was set to heat to 77 degrees. It was 84 degrees outside and humid. The room didn't cool down to 67 degrees until 5am in the morning. The next day I called and talked to a lady at the front desk. I asked if we could change the thermostat and she said no. I asked if they had a fan we could use because it was really warm. She said "no, sorry" and then hung up on me. After staying three nights, no one cleaned our room or changed our towels. On the morning of the fourth day, we asked at the front desk if they could clean the room and the gentleman working at the front desk seemed surprised we wanted it cleaned. He said he would put us down for a cleaning. I didn't know we had to ask for cleanings at hotels now. It's not like they're worried about COVID when no one working here is wearing a mask. When we returned in the evening, the room was still not cleaned. I went to the front desk and another gentleman working said we are scheduled for a cleaning every day. He said he would put a note in to make sure it was cleaned. I don't intend to stay here in the future, and I recommend any travelers to Jackson don't stay at this hotel. They care more about saving money than their guests. Every aspect about this hotel is a cheap as possible. Do not stay here.

Very nice hotel! The staff are really friendly and welcoming, The beds are soft and comfy, The Bar…read moreand Grill is affordable with delicious food, The Pool is perfect if you want to cool down on a hot summer's day, Not to mention they're Pet friendly and Kid friendly!

Very disappointed with this hotel management. This hotel tried to charge my credit card without my…read moreauthorization and when my card declined (bc it appeared fraudulant) they cancelled my reservation within hours of my check in. They never tried to reach out to me that they tried to charge my card nor reach out to me telling me that they were going to cancel my reservation. I was left with nowhere to go in a state I've never been. They cancelled on me as I just arrived by plane from the airport and it was raining :( When I asked to speak to the manager because I had nowhere to go, they just hung up on my face :(. I've never seen a hotel manager mistreat a custumor this badly :(. This place needs new management. I don't like to write negative reviews, but the management of this place mistreated me so bad that I need to write this review so they make a change :(

For the price it's still a dump. My work put me in this motel because I'm an intern and it was…read morecheap, it worked for what we needed (I guess) I'm used to staying in a normal hotel so it was even worse because I knew what I was missing. The bad: No weight room, the pool wasn't open even though it was 90 degrees outside, I asked for extra pillows and they said they don't have any extra. Like seriously? They give you two tiny pillows... The beds aren't very comfortable, TVs are bad, I killed three spiders and two other weird bugs in 5 days, the service Sucks, it took the lady 10 minutes to find my reservation even though she had it right in front of her the entire time, no coffee pots in the rooms, multiple times their were people smoking weed outside of their rooms, loud trucks and people all night driving in and out. The towels they give are big enough for a baby, the sink was clogged when we got there, got lucky none of my stuff was stolen. The good, it's kinda cheap and they have a refrigerator...... Spend a little extra money and stay at an actual hotel. That place was a joke...

Stay away. Stay away. You've been warned. Absolutely the most disgusting place I've ever seen. No…read moreTV. No AC or heater available that's working. No Wifi. The bathroom looks like something from a "Saw Movie". Gang adjacent graffiti on the back of the bathroom door. Absolutely unacceptable. The dresser that is in the room has one drawer in it. The rest are missing. Only one light in the whole place works.I contacted the front desk (Mike) and he was pretty rude. I spoke with Elijah and after Elijah saw the room he admitted they made a mistake and still refuses to refund me. I have contacted the parent company Sonesta and they are investigating. The photos from the website are deceiving. The "product" they offer is not as advertised. For sure unsanitary and borderline unsafe conditions

This hotel needs renovations. Had no working tv all weekend and they didn't seem in a hurry to fix…read moreit. Just overall disappointing w the Marriott name attached to it. Staff was friendly in my interaction but just expect more overall out of a property. The fact I reported the tv not working on a Friday and it was never fixed is ridiculous.

I stay at Marriott hotels pretty much 90% of the time. I always try to find one in the area. Doing…read morework in Jackson and I picked this hotel. It's good for what it is. It's been updated, and I can appreciate that. What I didn't like so far is the shower (almost no room in it) and the service from the desk staff. She barely said anything to me and didn't even tell me when breakfast is (I come enough but what if someone hasn't stay here before?) it's clean, and I got a nice note from housekeeping.