Everything! Stop double charging when there's proof of being charged twice! Then passing the buck saying need to contact credit card, nod to contact your bank... I received no receipt, and had to beg for one. I paid $234.41 for a1 night stay (9 hours) for a broken room, the breakfast made my son ill and when asked for a refund of $104.00 (the amount I was charged again) because I paid GOVX (Aka member services,- military discount) $130.00 2 days prior. The hotel acknowledged they received be $130 payment, but somehow cannot find the $104 Mastercard payment! The management is Midwest lodging group. I'll never stay with Marriott again! Total disgrace that a single mom, military vet, being charged twice! A chip approval code for a Mastercard means they ran my Mastercard. Scammers! read more

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Is it a hotel? Yes. Other than that, it really has failed on so many points. Hallway smelled like someone took a sh!t in it. AC has mold. Filters were nasty. Breakfast foods seemed like they didn't care (water instead of apple juice). I plan on staying at the courtyard next time I'm in town. read more

TownePlace Suites by Marriott Jackson - Hotels Near Me - Jackson, Michigan

This TownePlace Suites in Jackson is a decent place to stay. The design of the room was awkward. The TV was hung on a wall so it was hard to see from any angle (bed or couch). Drawers would open when you walk by. The door to the bathroom opened out and hit the bed. The nightstand will tip over if you press on it weird. When we got the room, they never asked us if we wanted the room cleaned. We assumed it was automatic. I guess you have to ask for a full clean or tidy. We asked for it on a Sunday, and housekeeping never came so I had to call the front desk and go down to get towels. There is a complimentary breakfast every day. The food is decent. The woman working the breakfast is very militant. She yelled at me for using glasses from the room for juice even though it wasn't me. And one time she yelled at me when I was the only one there for leaving a paper plate on the counter waiting for my English muffin to toast. One time a family with kids and a pregnant woman came down five minutes before closing and the lady was so rude to them. I can see if she didn't put out more hot food, but most of the stuff is grab and go anyway. The location is awkward especially with all the construction on I-94, but it's a pretty centrally located spot. The road to get to the hotel is terrible. read more

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The electricity went out for most of the evening and they had no frickin' backup generator so our plans were screwed to hell! Again, this hotel is thee WORST one I have ever had the displeasure of staying at!!! Also, the TV is out AGAIN!!! We had no TV for a day and a half when we arrived and now it's out AGAIN!!! For the price I paid you would think they could get something as simple as a television right!!! This has been HELL!!! I will NEVER stay at a Marriott again!!! THANKS FOR SCREWING UP MY VACATION, MARRIOTT!!!! read more

I would like to comment on how appalled and disturbed I am at the behavior and manners of your weekday food prep/server. I spent close to 20 days at your hotel this month. My first visit to your breakfast area and introduction to this person was uninviting and rude. Nothing indicated what we could or could not do (self serve). Myself and another guest were treated like children. My second encounter was met with and reinforced that she was not open and not serving yet it was 6:25. I understood and waited. This person felt the need to walk away before 630 and stay gone for several minutes. The desk clerk came an assisted me. I thanked her. The last encounter on 1/29/21, occurred by her watch at 0629. My watch and the hotels clock, after 630. Once again I was told I would wait till she was ready to serve. I commented about the time and asked if she could maybe take my request. She turned her back to me and continued putting eggs in the steamer. I asked if I had done something. Her response "I'm not ready to serve and I would wait. I said no I'm not waiting. As I left I told her to have a better day and was told in a sarcastic manner "You have a good day too". The women at the desk looked shocked at what was transpiring. One time of her rudeness was not right but I understood. The second time was uncalled for. The third times was unacceptable. In-fact, unacceptable enough that I checked out of the hotel 3 days early. If this is a representation of the manner in which this hotel carries itself, I want no part of your hospitality services moving forward. This persons attitude and demeaner cost you 3 days this week. I am in town for close to another month. Costly to say the least. The Hilton was quite and accommodating. I should mention, top notch customer service as well. One in which this Hotel should emulate. Extremely disappointed that Marriott would employ and apparently condone an individual with such a poor attitude to work in hospitality services. read more

I stayed at this hotel for three weeks and had a great experience from the friendly and welcoming staff each and every morning. On top of the breakfast, they make a coffee at the front desk which the staff even remembers how I like it. To the managers- your staff has been great- thanks. read more

Quite challenging. Hard to find from the freeway even though you can see it. The door to my room was stuck in the frame. We had to push it open and do the same to close. Dim lighting inside. Fridge door collided with the main door. No dinner nearby. The taxi they called the next day turned out to be a private car. Beat up with transmission issues. No space in the trunk. $7 fare without meter became $20 because the driver had no change. No receipt either. read more

Hotel was very modern and clean! Front desk staff were extremely friendly and accommodating (thanks Marty!)

Hotel is new, but apparently has no quality checks before opening. The dishwasher didn't work during our first stay, but no big deal. Our second stay, however, was like an episode of Pranked. The first night, the room had no door to the bedroom and the dishwasher didn't work. The next night we were moved to a room with no working dishwasher AGAIN and the oven didn't work. The oven was an easy fix for the guy as it turned out the breaker was off. I don't understand how the water to all these dishwashers were never hooked up properly. Such a pain when you go to an extended stay hotel and have to try to wash dishes in the sink of a small kitchen. I wasn't going to write a review, but as a Titanium Platinum member, I would have expected a response to my complaint with them that I submitted on Feb 25 (case #106333915) and still no response. Terrible customer service! read more

If I could give this hotel "0" stars I would. I regularly book with Marriott hotels and have seen less than great service before-- but this experience is by far one of the worst customer service and hotel experiences I have had. I booked several months in advance for what I thought would be 4 rooms for a 4 night stay. Two weeks before my trip, I ended up shortening my trip to a 4 rooms for a 3 night stay. Originally, my rooms were $139/night with AAA rates. I talked to someone on the phone from their front desk to adjust the length of my stay, and I thought I was set to go for my trip... I was sorely mistaken. I had requested when I originally booked that I have two adjoining rooms. I know those are never guaranteed, so I spoke to the front desk about it when I shortened my trip length. I had my kids staying with me and hoped to get an adjoining room with them. They told me on the phone, they couldn't guarantee it, but they would "try and have two rooms next to each other". When I arrived, not only were the rooms NOT next to each other-- they were on separate floors. And, when I inquired about the room next to me, which was empty/open/available for the 3 nights I was there, they told me they couldn't accommodate my request. No one even tried to help so I could be close to my children. Then, when I checked out at the end of this stay, my rooms were over $189/night. I tried to talk to someone at the front desk, but they were the "lowest" on the chain of command, and couldn't do anything to help me. I totally understood this situation and thought I would get in touch with the manager, whose number they gave me. When I got back home and tried to get in touch with the manager, Josh R., he was free exactly one time, and told me that he didn't know why the room rate changed and would do some investigation. He never called me back. Four days later, I called again and asked to speak with Josh... his assistant responded and said he was in a meeting and would get back to me. He never did. I called again three days later and asked for Josh again, his assistant again told me he was in a meeting but had checked out my "claim". According to the assistant, because I had shortened my stay, my rate changed and the way I was "notified" was because the fine print when I originally booked my room said "Rates were subject to change" (and I'm talking about the finest of fine prints, among the ads at the bottom of the emails). I asked why I wasn't notified when I changed my stay, and she said that was the notification-- that I should have expected the rates to change because the fine print of the email said it was "possible" they could change. I asked to leave a message for Josh, hoping maybe if he couldn't help me than his supervisor would-- he never got back in touch with me and the 2 more times I called asking for him, he was never "available". I am sorely disappointed with my stay here. I understand that rates can change, even if I shorten my stay by a night-- but shouldn't the customer at least be notified of a rate change, especially if it's done over the phone?! I mean a $60/night difference for 4 rooms, over 3 nights, adds up and the management never even tried to help. Horrible customer service. This whole experience was incredibly underhanded and deceitful and I will NEVER stay there again. No one tried to "make the customer happy" or help in any way, and quite frankly, the services available and amenities are not worth the price I paid at all. And on top of that, to NOT be able to stay with my kids...? Well, now you know the reason for this review. Others beware: this is not the place to try and stay with your family. read more

Stayed at this hotel over the weekend for a hockey tourney. One of my kiddos left something behind - very high personal /sentimental value to him. Housekeeping found it, brought it to manager who called us to let us know it was found and kept safe untIl we could return. They even offered to ship it as they saw we were 2 hours away. This is stellar service!! We had a great weekend at this hotel, nice rooms, good customer service, friendly folks at the front desk...but this was the ultimate example of great service. Way to take care of your guests....those of all ages! A million times thank you! read more