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    TownePlace Suites by Marriott Jackson

    2.8 (10 reviews)
    Open Open 24 hours

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    4 years ago

    Hotel was very modern and clean! Front desk staff were extremely friendly and accommodating (thanks Marty!)

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    Courtyard by Marriott Jackson

    Courtyard by Marriott Jackson

    (7 reviews)

    Really good stay at the Courtyard in Jackson! The hotel is clean and has all the things you would…read moreexpect from a Courtyard. The room was spacious and cozy. The staff made the stay, though! They were incredibly friendly and accommodating. I'd stay again for sure!

    I haven't experienced a stay at a hotel this awful in forever…read more When we arrived, the interaction with the man at the counter was awkward. He asked "do you like our hotels?" which felt very strange. He didn't thank us for our loyalty in being a platinum member. I chalked this up to him being new or just awkward. There were people setting up for a large party in the lobby with balloons, crock pots, and aluminum trays full of food. I don't think they were staying in the hotel. My first impression wasn't great, but I still wanted to give the hotel a chance. The layout of the room is awkward. The nightstands are tiny and with the large desk phone, nothing fits on one side of the bed. The drawer is also tiny and filled with a Bible and Book of Mormon so there is no place to put my stuff. There are only two drawers for clothes, six hangers in the closet. The air conditioner wall unit is in the corner under the refrigerator and microwave. It points at the side of the desk so the air just stays in a tiny area. The TV is on a wall parallel with the bed so it's almost impossible to watch from the bed or any other angle. The bathroom has no storage. The water pressure is so low it's almost a trickle. When we arrived, the thermostat was set to heat to 77 degrees. It was 84 degrees outside and humid. The room didn't cool down to 67 degrees until 5am in the morning. The next day I called and talked to a lady at the front desk. I asked if we could change the thermostat and she said no. I asked if they had a fan we could use because it was really warm. She said "no, sorry" and then hung up on me. After staying three nights, no one cleaned our room or changed our towels. On the morning of the fourth day, we asked at the front desk if they could clean the room and the gentleman working at the front desk seemed surprised we wanted it cleaned. He said he would put us down for a cleaning. I didn't know we had to ask for cleanings at hotels now. It's not like they're worried about COVID when no one working here is wearing a mask. When we returned in the evening, the room was still not cleaned. I went to the front desk and another gentleman working said we are scheduled for a cleaning every day. He said he would put a note in to make sure it was cleaned. I don't intend to stay here in the future, and I recommend any travelers to Jackson don't stay at this hotel. They care more about saving money than their guests. Every aspect about this hotel is a cheap as possible. Do not stay here.

    Americas Best Value Inn & Suites Jackson, MI - Busted lock.

    Americas Best Value Inn & Suites Jackson, MI

    (18 reviews)

    $

    For the price it's still a dump. My work put me in this motel because I'm an intern and it was…read morecheap, it worked for what we needed (I guess) I'm used to staying in a normal hotel so it was even worse because I knew what I was missing. The bad: No weight room, the pool wasn't open even though it was 90 degrees outside, I asked for extra pillows and they said they don't have any extra. Like seriously? They give you two tiny pillows... The beds aren't very comfortable, TVs are bad, I killed three spiders and two other weird bugs in 5 days, the service Sucks, it took the lady 10 minutes to find my reservation even though she had it right in front of her the entire time, no coffee pots in the rooms, multiple times their were people smoking weed outside of their rooms, loud trucks and people all night driving in and out. The towels they give are big enough for a baby, the sink was clogged when we got there, got lucky none of my stuff was stolen. The good, it's kinda cheap and they have a refrigerator...... Spend a little extra money and stay at an actual hotel. That place was a joke...

    Stay away. Stay away. You've been warned. Absolutely the most disgusting place I've ever seen. No…read moreTV. No AC or heater available that's working. No Wifi. The bathroom looks like something from a "Saw Movie". Gang adjacent graffiti on the back of the bathroom door. Absolutely unacceptable. The dresser that is in the room has one drawer in it. The rest are missing. Only one light in the whole place works.I contacted the front desk (Mike) and he was pretty rude. I spoke with Elijah and after Elijah saw the room he admitted they made a mistake and still refuses to refund me. I have contacted the parent company Sonesta and they are investigating. The photos from the website are deceiving. The "product" they offer is not as advertised. For sure unsanitary and borderline unsafe conditions

    TownePlace Suites by Marriott Jackson - hotels - Updated May 2026

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