I lease my vehicle so I always take it into the dealer for service. I had an appointment the other…read moreday to get my vehicle inspected, when I made my appointment it was suggested I may need wiper blades. Adam took care of me and said he would have them check to see if they were needed or not. I waited for the vehicle, it was quick . The vehicle was inspected and everything checked out so nothing else had to get done. The cashier was a little backed up, the customer was trying to use points but didn't know how to access them and didn't have the app. The service reps seen the backup and came to help to get every one out in a timely manner.

We bought a 2020 Silverado a couple years ago. It has been in and out of the shop for almost HALF…read morethe time we have owned it. Multiple times for the same issue. Never really getting fixed. This last time it was in for 8+ months. They refused to listen to what they problem MAY be, instead trying every possible other thing while our truck sat for months on end. We finally get a call to pick the truck up and get it home... and the truck - after sitting for almost 9 months in their shop , is due for an oil change. They could not manage that in 9 months?! I can tell you our calls went unanswered quite often. They did seem to be able to call back when THEY needed their loaner exchanged oddly enough. After suggesting (while the truck was still in for repairs) that we are considering filing paperwork citing the Lemon law, not only did it 'get repaired' quickly, but they offered us 40% of what we paid. Currently we are at Basil (next door) for our oil change. Nothing good to say about West Herr...

Arrived a bit early for my appointment in service and my vehicle was taken immediately for NYS…read moreinspection. Jim was quick to take my information and asked if there were any issues of concern for me. The waiting area was clean, well stocked with complimentary snacks and hot beverages on a cold morning. I was provided with a live video of the inspection being done on my CRV and my vehicle was done in a very timely manner. Great service!

I'm leaving this review so other buyers know what to watch out for. I signed a full purchase…read moreagreement for a vehicle, the manager signed it, and I paid an $1,800 deposit. Because it was close to closing time, the salesperson rushed me through the paperwork so quickly that I barely had a chance to read anything -- which I now regret trusting. Minutes after leaving, the dealership called to say they had put the wrong vehicle on the paperwork -- their error -- and that I now owed $4,000 more. Instead of honoring the signed agreement or offering a meaningful solution, they offered just $600 off the new price. That's not professionalism or accountability. That's a dealership trying to fix its own mistake at the buyer's expense. If you shop here, take your time and double-check every line, because the pressure to rush through closing time cost me a deal I was ready to complete. The worst part, I actually would have purchased at the higher price had they showed me that to begin with. But the sales person partially blamed me when I told him I expected them to honor the price by saying "Stacy with all the research you did you had to know the price of the vehicle. It was an honest mistake but we showed you the numbers for 2020 and you signed for the 2020." I was absolutely appalled at this considering I really couldn't remember the price because I had driven so many different vehicles all within $5k price point and even though I asked for the copies of the paperwork, he rushed me out the door before providing them...I didn't think it was a big deal because they needed to do work to the vehicle before we paid in full. I couldn't even verify I signed paperwork he said I did during the phone call. And in the end, when sharing pictures of the papers via text, I was still missing a copy of the one and only paper I looked at super closely with the price and vehicle on it. Somehow this one conveniently "disappeared" and he proceeded to tell me I never signed a copy of that one. But it was the first document I signed and really the only one he let me read. Good riddance. What a blessing! And a lesson for me.

Customer service is back and its at West Herr Nissan of Orchard Park. Staff is good at their jobs.read more

I love this Nissan dealership. Zac is the best…read moresalesperson. I purchased a Rogue from him. I love the SUV BTW Service is also great. Easy to make appointments online. Great communication upon drop-off and pickup. Shuttle drivers are also a great plus.

Patrick B (Salesperson) and West Herr Toyota Orchard Park was a complete pleasure to do business…read morewith. In October 2021, I was in the market to buy a new vehicle, but the specific one I wanted, Toyota RAV4 Prime, is not sold in the state I live in. Due to supply chain issues and production, RAV4 Primes are extremely hard to find. Most dealers that I called are only selling them to local in-state residents or adding huge markups (~ 5 to 10K or more!). The few Toyota dealerships that do sell to out of state residents AND at MSRP generally have really long waitlist (6 months or more). I chatted with Patrick at West Herr in late October and he said that they could sell me a Prime at MSRP but the wait could be 4 - 6 months if I was set on a specific color, but it could be sooner if I was flexible on color. He was friendly, professional, and 100% transparent and honest from the 1st time I chatted with him. On November 11, about 3 weeks after I left my initial deposit, I received a call from Patrick asking if I was open to the silver/black color and that the vehicle was set to arrive in early December. My wife and I decided that the silver/black color was fine. Patrick was also helpful in adding / removing options/accessories that I did not want. The best part of the whole experience was that there were no surprise dealer add-ons, packages, markups, etc. This was my first time buying a vehicle out-of-state and having it shipped and Patrick and West Herr Toyota Orchard Park made me feel comfortable throughout the entire buying experience. He was very communicative and gave me updates on ETA, took photos of the vehicle when it came in. The paperwork to sign and buy the car was still done on paper and sent via FedEx. The only way I think it could be faster is if that was moved to digital/DocuSign. Nonetheless, the whole process was relatively quick and easy. Patrick even came in on his dayoff, December 24th, when the dealership was closed, so that he could meet the truck driver and load up my RAV4 Prime. The vehicle was delivered on 12/30 and my wife and I are extremely satisfied with the vehicle and the service we received from Patrick and the staff at West Herr Toyota Orchard Park.

Nothing but the best service from everyone. Very relaxed, no pressure and fair. In particular,…read moreColleen Leclerc and Patrick Barber were both instrumental in getting the car that I wanted.

larry was a great sales person to work with we are very picky and wanted to order a new truck he…read morelistened to us and order went thru no problem we are super happy with larry olease let him know we are super happy and if know anyone shopping we will send them his way thank you

Went to West Herr Jeep looking to trade my current jeep (2020) in excellent shape with 35000 miles…read moreon a new 2026 Jeep. After apprising my Jeep they wanted to give me wholesale pricing and deduct another $550.00 reconditioning fee what a joke then on top of this charge me full sticker price on the new one. When I got hope I shopped other dealers and found they were discounting new Jeeps several thousand dollars with one out of state dealer discounting the same Jeep as i was looking at at West Herr $13,000.00!!! I guess this is how they pay for athlete's advertising for them !!!

There comes a time when you just find it agonizing to take your car to the dealer for a repair…read more.... well it happened to me and just let me tell you that Cassandra, one of the service advisors, was one of the most understanding, helpful and friendly persons that made my whole experience with the dealership service department totally different from what I had experienced in the past with other dealerships... It was a refreshing experience...

I had a dead battery that was under warranty on a Saturday at 3:00 in the afternoon. And I live…read morevery far from the West Herr Subaru where I bought my car. I stopped by another West Herr in Amherst and of course that wasn't where my car needed to be. But I must tell you that every single person I dealt with at West Herr Toyota was nicer and more helpful than the one before!!! They gave me a car to drive out to Orchard Park where I was given a loaner and they had my car towed to the West Herr Subaru that would cover the warranty. Truly above and beyond level of care and service from start to finish throughout this entire experience. Nicole, in the service department, kept me updated not only on the progress of my car but the weather conditions there!! Linda at the front reception desk was always pleasant and helpful in person and on the phone. In fact not one person in any location was anything but kind and helpful. I can't recommend West Herr enough.

Oh boy, back at the service repair shop for a check engine light. Gladly it was still under…read morewarranty. I was taken care of by Allison G. She was amazing... she is very knowledgeable in what she does and this place is lucky to have her. I left my car there because I didn't want to wait there all day in the waiting room and they were able to have me shuttled home and back. Wasn't a wasted day. Car is fixed and I'm happy.

Stopped in to test drive a minivan. Meanwhile I had my car…read moreappraised for trade in value. While talking numbers with the salesperson, the kid driving my car says its unsafe and I shouldn't drive it home. Then the service manager reiterates the same thing. I'm thinking this a very bizarre sales tactic. The van I test drove was being sent to Rochester for a pending sale so I had to decide right then and there if I wanted to purchase - I declined. When I got my keys back to drive my car home, the brake line was completely ruptured and fluid was leaking everywhere. They wouldn't show me camera footage proving the brake line broke prior to them taking my vehicle. And I was left stranded without a ride with not a soul in sight willing to help. They had my car for four days before it was repaired with a $1,000 price tag. I was told they'd refund my fee if I purchased a vehicle. But without inventory I'm not sure how they expected that to be a resolution. I wouldn't buy a keychain from West Herr.

I have been driving the same car since high school. It was older then, and it recently got to the…read morepoint where I felt unsafe driving in our harsh Buffalo winters. I am lucky to have a car salesman for a brother! I decided enough was enough and it was finally time to buy a new car. Everyone at West Herr Kia was kind and courteous, but my brother Aaron helped me a ton throughout the whole process. I wasn't sure where to begin but he helped me find a car I feel safe in. It doesn't hurt that he got me a really good deal too! If you want fantastic hospitality and courteous salespeople, go to West Herr Kia! And if you want a hardworking, honest salesman, ask for Aaron.

Do not recommend the service department. I contacted them on the 22nd of December about my camera…read moreissues and as of today 12/30/25 nobody has gotten back to me!

After multiple frustrating experiences, I feel obligated to warn others about the service…read moredepartment at this dealership. The first issue occurred when I brought my car in for a leaking tire. I was told the repair would take a couple of hours and that I'd be contacted when it was complete. I later received a call pushing the timeline back even further. However, when I returned two hours before that updated estimate, my car was already finished and sitting in the lot. Staff had no explanation and only confirmed after checking with staff that it had been done for quite some time without anyone notifying me. To make matters more confusing, there was also internal miscommunication about the repair itself. At one point, someone questioned who had approved a new tire as if it were a "custom part," which only added to the lack of clarity and confidence in their process. More recently, I brought my car in due to concerning brake noises. I was initially told there was no availability for two weeks. After explaining that I rely on my car for work and didn't feel safe driving it, they suddenly found space earlier. I was told I would receive an update around 5 PM after dropping it off at 11am. Once again, I never heard from anyone and had to call myself. I then had to rush to pick up a loaner vehicle, only to be told that my car hadn't even been looked at because they chose to prioritize a larger project. Had I not followed up, I would have had no way to get to work the next day. I am now left driving a loaner with no clear timeline for when my vehicle will even be inspected. Consistent lack of communication, poor organization, and disregard for customers' time make this an unreliable place for service. I strongly recommend going elsewhere. Update: They didn't fix what was wrong with my vehicle and fixed another aspect of my car. The noise I raised concern for came back TWO hours after picking up my vehicle. Before i picked up my car I had to call them to question when was the estimate time i'd receive my car back. When I brought it back I was asked to take it on a test drive with the tech where he proceeded to say yea I wasn't able to replicate that noise but it's really concerning... I have time to look at it today. (this was a Friday). Come Tuesday i haven't heard anything from them and decided to call ONCE AGAIN for any update on my car and the girl proceeded to tell me parts were ordered. I questioned why I have to continue to call them for updates on my car and what was the reason I was unaware my car needed certain parts or what repair is being made. She had no answer other than my advisor should have called and she's not in on Monday's. You have had my car since Friday it is 4 days later, and I am still in the dark about what is wrong with my car and what they are fixing. But don't worry parts are ordered...

I recently went to Towne Hyundai in Orchard Park for an oil and filter change for my car, and I had…read morea great experience. The service was straightforward and I was charged $108.74. While my car was being worked on, I waited in their customer lounge, which was very comfortable and well-equipped with free WiFi and plenty of charging outlets, which allowed me to get some work done on my laptop. Also has a coffee machine, and a water dispenser etc. They also sent me a streaming link so I could actually watch my car being serviced in real time. Overall, everything was smooth, professional, and convenient.