Neighborhood car car is a family owned local spot you can trust in Williamsville Nee York. My…read morefamily has been coming here for years and they always are honest and fair. Support local businesses

Pains me to write this review as I've been a customer for over 20 years and typically have nothing…read morebut good things to say, and they have helped me out of many jams. They have even fixed minor problems, and refused any sort of payment multiple times. My car battery tested unusually low during my inspection, I was asked to come back to double check as it was extremely cold that day. I stopped by a couple weeks later. They are too booked to do, it. Isabella tells me to bring it back Thursday morning. Bring the car back Thursday morning. Patrick clearly annoyed with the fact I was in the shop. Not sure if I wasn't put on the schedule appropriately, or just having a personal bad day. Car battery gets checked. Patrick has battery tested "it's at 56% you're good to go." I inquire if that is normal for a battery I believed to only be a year old? "Yeah new batteries can test as low as 80% in this weather, so 56-80% is acceptable." This was said in front of a full waiting room. I inquire with friends more mechanically inclined than me. I am informed yes l, weather will affect the test but, that's testing at a 2 year old charge. Patrick couldn't be bothered to look up as to when the battery was replaced for me to confirm the date. Didn't discuss how the warranty would be determined. A 24% margin of error seems pretty high for a determining factor on a warranty. Didn't tell me what determines an under performing battery, and what would qualify for replacement. Nor tell me when the warranty expires, to potentially bring it back in warmer weather to test again, before the warranty is null. Very disappointed, this is not reflective of brand and service I have become accustomed to, glad they have a second location. I will be avoiding the Transit location.

My car was not starting properly and it appeared that perhaps my battery might be an issue. I…read moretried to get my regular mechanic to look at this but his shop is not open on weekends. I also tried to get the dealer and was given an appointment date for 2 weeks later. After calling around to a few chain auto places, I spoke with 2 individuals at this Firestone location. They informed me that they are very busy that Saturday but if I can bring my car in, they can take a look at the battery. I did not get around to bringing my car in on that Saturday but called Firestone again to see if I can get an appointment for Sunday morning. I was very fortunate that they have a lot for 11:00 am Sunday morning. Took my car in at around 10:45 Sunday morning and explained to Luis (who was helping me) the issue I have been experiencing. He said it would take about one to one and a half hours to change the battery (if it needed to be replaced), My wife picked me up and we left the Firestone store to run some other errands. I got a call from Firestone at around 11:30 and Luis informed me that my battery is fine. They are not sure why I am having problems with starting but did notice a loose connection to the battery and have tightened this for me. Went back to Firestone to pick up my car and Luis told me to run the car for a bit to recharge the battery. And if I continue to have problems, I can bring it back for further investigation. No charge since checking battery is free at Firestone. My whole experience with Luis and the team there was excellent. No hassle and very honest and easy to deal with. They were upfront with me on everything - unlike most of my previous experience at other auto places. Kudos to Luis - great job and an exemplary employee for that location.

If I could give zero stars, I would. I came in with a simple issue -- state inspection. They…read moreclaimed my wiper blades needed replacing or I'd fail, even though I had literally replaced them last month. I called their bluff and asked for proof. Within a minute, they "revised" their story and said it was actually the rear wiper that supposedly needed replacing -- and suddenly I would pass after all. The whole situation reeked of either incompetence or dishonesty. Between the upselling scare tactics, the contradictions, and the clear lack of integrity, I will never come back here and I strongly recommend others steer clear. There are plenty of honest shops out there that won't try to take advantage of you -- this is not one of them.

Good honest service. The owner is transparent and easy to work with. The work is solid quality.read more

Still loving this place! Service is still friendly, honest, and efficient! For a 12 year old car, I…read morewas able to go a long time without needing a repair after getting some work done previously. Now I needed two new power switches for my doors which weren't a bad price. I love this place and I'm never leaving! I've never had an auto shop so honest and do such good work. It still blows my mind. Stay away from the chains and come here.

I had a leaky tire, searched on Yelp and called, but Miranda Auto doesn't repair tires. The guy on…read morethe phone was super helpful. He asked for my location and recommended Dunn Tire and gave me their phone number. Thank you for your help! I had my tire fixed in no time.

There are two sites, one in Clarence that specializes in auto body work and the other one in…read moreWilliamsville (6030 Sheridan). I needed an oil change and didn't want to use a franchise or car dealership. I needed to make an appointment for 6 days out but I was okay with that. Both when I called for the appointment and when I entered the shop, I was greeted by a very friendly woman who was glad to help. My oil change was all set within an hour and for what is probably the first time ever, no one was trying to sell me something I didn't need. I will be back!

Thanks, I went to…read moreShruggs first. Bad idea 920 bucks for an inspection! I said, nope..... Then I found yur review. Thanks again!

If youre a woman don't bother with this place. I've never been treated with such disrespect from a…read moregrown man as a 19 year old girl. They are incredibly disrespectful, refusing to answer basic questions about the services you're paying for. I recommend staying far away. I will not be returning to them for my services unless I'm looking to be berated. I was coming to them for a simple inspection when the nightmare ensued. Doing work before calling and approving it, leaving me to pay for something I didnt agree to be done. When asked about the way they do their inspections I was talked down to in the most disrespectful way and mansplained what an inspection is, instead of addressing my direct questions

Originally I went in for service on my tires for a slow leak & had a NYS inspection…read more Daryl at the front desk made it easy to drop off & pick up, no issues. More recently I had a slow leak in a different vehicle tire, we had purchased the tires and had them installed at the BJ's down the street because were "members", I tried to take the tire to them for maintenance & was unable to make an appointment. Although, I think the services would have been less expensive at BJ's I value my time more than sitting on hold for 25 minutes & never speaking with a single sole... Daryl & anyone that I've spoken with at this shop are very nice & don't request to do un-needed repairs and I trust them.

Daryl and his staff run a very efficient shop. They are…read morealways on point with communication on your car's status and do great work! Their prices are also very fair and he does not run a "hard sale"-always very personable. This is our Go To place.

I work in Williamsville and had a nagging issue that I could not identify. I brought my car to…read moreHettigs and they immediately identified the problem and also mentioned things that were needed but that they didn't try to upsell me on. He was very informative and honest and even said if I want the work done in the future they could do it. Super fast response time and I definitely left feeling comfortable. A mechanic can be a scary experience because you really don't know if they are being truthful. I would gladly come back to Hettigs

My family and I have been going to Hettig's for many years. They are always upfront, honest and…read morekind when it comes to car service. Unfortunately, trust is hard to come by in the auto repair world and it seems like most places are always trying to push maintenance that you may not even need. Hettig's is not like that at all. They will objectively tell you whether they think the proposed repair is worth the cost and give you a thorough explanation. The three main people you will deal with at Hettig's are all quite friendly. If you're anywhere near Williamsville, and are having car trouble I'd recommend Hettig's as an option to consult!

Picked up the slack where Mavis Discount Tire left off…read more I had an appointment at Mavis and they totally let me down by not calling me prior to my appointment and letting me know they couldn't accommodate my request ( I booked online for a NYSI and they waited until I showed up to tell me they didn't have any Inspection stickers....they had my number, but chose not to call ) I left and drove up the street, pulled into Monro on the off chance they could help. The guy at the desk was very helpful and squeezed me in. I was in and out in about an hour with a fresh NYSI Sticker and an Oil Change. If you're booking for service in this area, I would recommend Monro and skip Mavis

I've been a customer for over 10 years. There is a new manager named "Tim". My car has been at…read moreMonro for five days and Tim doesn't know what kind of car I have brought in, or my name. I brought my car in for tire repair. Tim quoted me $800 for tire replacement, but he didn't even look at my car = I need two rims (on a 2013 VW Eos) Tim told me to find my own parts because they are too busy. This place went from 5 starts to one, thanks to Tim.

All device is top notch and done correctly. I won't take my vehicle anywhere else. I've had…read morenumerous services here through out the years from oil changes to inspections to having another engine out in a vehicle. Always a fair price for great work. I def recommend! When you call ask for Jake and he will get you set up with an appointment.

Super helpful and fast. Was in and out with no issues and they fixed my problem right away. Great…read moreservice.

Worst service ever! VERY BAD! Rip off artists...horrible attitudes! Bought a new 2018 Pilot and I…read moretook it there for service for starting and charging issues..and after 3 / 72 mile trips each way for the same unresolved issue they told me my car was ready... but when I got there , started my car, it had the same error reading on my dash.. they then wanted me to bring it back a 4th time! Wow! Well I had enough and let them know.. then some random mechanic starts badgering me.. I asked him if he's not going to fix my car, to get a manager, but he continued to pester me while I was speaking to the service advisor.. I have a n obvious physical disability and have trouble walking and standing...I finally told him to get away from me ! and he got angry and was inches from my face.. I-was getting very nervous by him and avoided even looking at him-and I was clearly upset.. thankfully the service advisor 'Lori' physically pulled him away from me and pulled him all the way back to the shop..while he cont. to shout at me all the way back to the shop! I felt threatened and indeed was threatened by that guy! Wow! That guy should-never have contact with the customer and in fact should be fired.. A real bad liability..The next day I get a call from the GM who simply tried to excuses for their actions... I hope this helps other people make A better choice than I did by bringing my car to Lia Honda!

Worst dealership l have actually ever dealt with. Arrogant, ignorant, condescending,…read moreunprofessional, should be closed down. Scratched my new vehicle in two places before l even picked it up. l saved up for that truck for 40 years. Head mechanic comes out of the garage to look and says and l quote, we're not fixing that. Do not go there. I have dealership PTSD from them !!! Total trash, no compensation. Unfortunately all the paperwork was done so l couldn't get out of it. READ THIS SLOWLY AND UNDERSTAND IT. I WAS NY state master tech/ mechanical specialist.