Went there to open anew account, changed my mind when I finally found someone to help me. Almost…read moreevery day I get slammed with people that don't care or are just plain lazy. No wonder I county is taking a dump for the worst. Hopefully everyone will snap out of it, not to hopeful though.

If there was an award for "The Ghoul-est Pharmacy Clerk" in town, this guy would win by a…read morelandslide. I pulled up to the drive-through at CVS Pharmacy on Jackson in Indio, California, and instead of receiving my prescription, I got a heaping dose of attitude. I mean, check out the photo--I'm not saying he was auditioning for 'villain of the year' to the popular novella "Ignacio," but he surely acted the part. Mistakes happen--I get that. But this time, the mistake was on CVS, yet I was the one being treated like I committed a crime, when all I requested was my medication. The experience was so outrageous, I half-expected Ashton Kutcher to jump out and tell me I was being Punk'd. And let's talk about that sign CVS has plastered everywhere: "No threats. No abuse. No violence." I'm starting to wonder if that's just for customers, because clearly, the staff didn't get the memo. CVS, you've got to train your employees to practice what you preach! At the very least, can they be mildly pleasant, instead of acting like Halloween goblins. That said, the pharmacist was actually a gem, pleasant and professional. At least he didn't make me feel like I was living in a bad sitcom. So, kudos to him. But CVS, really -- no one should have to deal with a clerk, who's one eye-roll away from starring in his own reality show, "How to Lose A Customer in 10 Seconds."

Well we were in the desert we needed to get some items all miscellaneous things you would find at a…read morepharmacy or drug store batteries sunscreen you know the like. CVS is a great place to pick up these kind of things. Not to mention their rate near in and out. The staff at CVS are always very helpful and we are able to get all of the things we needed and we even picked up a couple of nice bottles of water on sale. Don't forget when you're at CVS you're getting points for everything you buy shop early and Shop often.

Good photo store .. and they are always helpful with coupons ............................... But…read morethey should stay open longer .. but that is not the fault of the nice employees

I can't say enough, or show the appreciation I feel for the last 40 years of excellent service I…read morehave received from Wayne goes way beyond the call of duty on so many occasions. He stops at nothing to help in any way he can. I feel like he saved my life about 20 years ago. I was driving back to desert from my sisters in las vegas she had given me a medication for a tooth ache Twenty minutes after taking the medication I had a serious drug interaction and couldnt breathe I called Wayne he helped so much mostly calming me down and instructions on breathing drinking cold liquid to keep my wind pipe open. For the next 3 hours I followed his instructions and lived to tell about it. thank you and may god always bless you . . .

I've been going to IM pharmacy for years, never ever have I had any delays, miscommunication, and…read morespeaks volumes when it comes to a person's medication's, and there are all kinds of pharmacies all over this desert all the big box pharmacies Walgreens, especially they are horrible. Wayne and his staff are truly people that love to help people I absolutely and highly recommend this pharmacy for all of your medical needs. Wayne is available any time to talk about medication explain medication give his advice on medication and his staff are always there with smiles. So forget the rest and go to the best Indio medical pharmacy.!!

today 2/14/15 at 1:50pm, i was told it will take 2 hours for my refills. this should upset hubby…read morereally good ! we come from the other side of palm desert, because this is the only cvs that carries this medicine. zohydro er. not convenient at all. thanks to new health laws. there has to be a better way ! plus my wonderful health insurance does not cover this medicine. nor does it pay for the very expensive pain med's, unless they are generic. which do not work. thats over $ 1,500 a month, let's not forget the doctors office visit charge each month, because now we need to be seen each month by the doctor, to get our scripts. so sure i will "frickin" wait 2 hours more for you to have lunch and do all the people standing in front of me, while i too "had" valentine day reservations for dinner at 4 pm that i will be charged for, even though i wont get to eat there because you dont have enough pharmacist and pharmacy help on. it is now 2:40pm, hubby too upset to wait any longer. i came back into the store to get my 1 capsule i had left in my bottle of zohydro. i came back stood in line, because there is only one line of course. in comes the girl who told me to please wait 15 minutes. after i spoke up and said " you can't even give me enough pills to make it to monday ? like christine said you would ? i was mad as hell yes ! so what do i do ? got my last pill back, bought frickin water ( you couldn't give me a cup of water ? ) and took my last zohydro ! trying to ignore the raving lunatic in the car waiting for me. maybe they are filling the norco too ? would be nice ! this is nuts.... are you trying to give me a nervous breakdown ? i'm sitting here next to the pharmacy, trying to subdue my tears, and anger ten minutes later, my phone rings.... its this cvs, telling me my meds are ready. I told the girl, can't you see me ? i'm sitting right here in front of the pharmacy ? ( I feel sooo important, just another number for good ol'e cvs) so up to the counter I go... and the shit starts again... we cant give you the 5 capsules of zohydro to get through until monday, when we get our order full. what......?????? christine said it was no problem, you have some here she said... I pull out the copy I have of zohydro er patient safty program : use certification form. that christine said i'd only need one time, yes even for refills. now remember we are only talking about 5 pills, count them 5 pills... until monday afternoon. so the lady goes on to say, "we need another zohydro er atient safety program: use certification form . "we called the doctors office already" wrong thing to say to me at this point !!!!! (most specialized doctors have weekends off. ) I pulled out my copy, and said " rather loudly and in tears, christine said I only needed this form one time ! it took me 23 days last time to get this form signed by the doctor, and returned to cvs. I was not a very nice person by this time. come to find out...after all my ranting and raving, and crying, yes, this is what chornic pain, does to people, throw in, a second shoulder replacement surgery 13 weeks ago. also severe fibromyalgia and chronic fatigue. because the pa signed the script, I now need another one, to make it legal for me to get it. I think this paper is only cvs generated ? so today I Give you a 2 star rating, my lowest ever ! my swollen eyes and thumping head tells the rest of the story

Plan no less than 30 minutes for meds pickup, whether in person or drove through. Real shame.read more

This small local pharmacy is truly one of a kind. The owner goes far beyond what you'd ever expect,…read moretaking the time to genuinely care, listen, and help--not just rush you through a transaction. You never feel like a number here. Whether it's explaining medications in a way that actually makes sense, helping find solutions when you're in a bind, or simply showing kindness when it's needed most, the level of care is unmatched. It's clear this pharmacy exists because the people here truly care about their community. In a world of big chain pharmacies, this place is a gem. I'm beyond grateful to have a pharmacy where my family and I are treated with compassion, patience, and respect every single time. Highly recommend supporting this local business--you won't find better care anywhere else.

They are good at having prescriptions ready in a timely manner. The pharmacist gives good advice…read morewithin the parameters of his licensure. Everyone there is friendly and as helpful as possible

Christy and other staff members are always friendly when I pop in. Couldn't ask for a better…read moreexperience. Thank you for hiring hard working employees that obviously like what they do.

Everything needs improvement @ this store location. They…read morenever have the store fully stocked, so many shelves are literally empty! Why? They have no business @ all! Everyone in their store seems like they hate their "dead end" job! The Pharmacy is lousy & seems to hate their job too! If you need a script filled, you better wait @ least 3-4 hrs + for them to fill it for you! People...there are so many other pharmacies besides " Rite Aide" pharmacy to go to, where you're totally cared for as a customer. I truly get better customer service at "ANY" of their competitors! I also don't wait 3-4hrs.+for a script to be filled! I really have found happiness w/ my new pharmacy! Thank goodness!.

Best pharmacy I have ever been to, the owner is very nice and professional…read more If you don't like long wait times at Walgreens and CVS this is the place.

Ray is very caring and loves his customers. When I had surgery he called and checked on me. Hard to…read morefind a good pharmacist that actually gets to know you and cares these days!

We had a minor problem with a tire we purchased recently, so we stopped by to inquire about it. A…read moregentleman named Fernando was kind enough to assess the situation and set up an appointment for us the following day. He approached us...we did not have to pursue any employees for service. Thanks much, Fernando. We returned the following day and Frank greeted us. We conversed briefly and he then did a thorough job of resolving the problem and, as a result, relieving our concerns. Thank you so much for getting our day off to such a great start. Tanisha was the cashier who provided our paperwork and released our car to us. Her beautiful smile and great professionalism were the wonderful finale to an early morning task. Thanks again, Tanisha. Some great folks doing a great job who should be rewarded with additional compensation imho. They provide incentive for return visits and purchases. To whom it may concern, please realize this.

This was my favorite location in La Quinta. I previously had nice employees eager to help me. I…read morepracticed my Spanish skills with the non-english speaking women working in the women's dept. This recent visit, I had the same rude type of service that I had at another store. This younger hispanic obese girl was having friendly conversations with a co-worker and acted basically like I wasn't there. She acted like a robot while doing my return with no smile or pleasantness . She sat on a stool and she was very ignorate and had NO MANNERS. She actually asked me which item on my receipt was I returning ( while she was holding on to my item). I am returning . She sat on her stool and wouldn't reach to get things from me LAZY & no effort to be a pleasant employee. I think they should have their best employees working in Customer Service Returns .

Best CVS yet. Shelves have been well stocked with each visit. Other local CVS stores have empty…read moreshelves on a regular basis.

I had today the worse experiece with the guy at the cashier he was so rude , when we asked for help…read morein how to use the coupons the he gets mad we said ee are asking for help if he works there supposed he has to know, he started to raise his voice we asked to talk with the manager he said he is the manager of the store, very sad for CVS with people like him as a worker there.

In a previous post I blamed cvs for a problem that ended up not being their fault but that of a…read moreterrible staff at the Dr office the pharmacist helped us and the cvs service was great

I really dislike this pharmacy. I had a discount card for a…read moreprescription at $18. They would not honor the price and wanted to charge more than double the documented price They won't answer the phone They are slow They are unfriendly Some are rude I sat in the drive up window for 15 minutes and there was no movement at all. I walked up to find out what was happening. They rudely said the "system was down " they were too lazy to walk out and tell the people in line that there was a problem. I only use them for emergency prescriptions only but that is also going to change I certainly don't believe the 5 star reviews. They must be paid or ?? ZERO STARS