Made an appointment on Saturday for tire rotation, alignment and check for source of a tripped TPMS sensor. Was told the wait would be 1hr and 45 mins. Paid for the alignment at beginning of appt. At 2.5 hours checked to see why they were behind schedule. Noticed the time board and saw the service was indeed beyond schedule. The screen above was real time footage of the bay. No cars on lifts. No employee activity. After three hours, was told the car was ready. No apologies for the wait. Simply told they were short staffed. I get these things happen, but don't ask for payment upfront, give a false time estimate for a booked appointment and tell me you are short-staffed after the fact. In short, don't waste my time. Perhaps the service would have been quicker if purchasing a new set of tires. Will never know since I don't plan on buying any service there again. Maybe Town Fair didn't get around to marketing 101. It's more profitable to keep existing consumers than acquire new ones. Btw, the TPMS sensor tripped again after 20 minutes of driving on departure. Assuming they didn't check or are simply incompetent. read more

Best tire shop in the area. Got me in the same day for the best price around. Got a balance rotate alignment and new tires for a great price and excellent service. Go see Michael there he will get you right! read more

Apparently if you choose the wrong drop box for your keys your an idiot and should be talked to like your a moron but having left the description of your vehicle and the keys and plate number on the keys along with the appointment time then the customer is still wrong and they'll say well you should have put the keys in the other drop box. Counter customer service is a joke. Instead of trying to resolve the issue they just blow you off. Except for one kid who truly tries to fix the problem but at 4:30 on a Friday it's just to late. Wish I new the workers names so I can give credit to the person who tried to help and the employee who was just an asshole read more

Just had an alignment and rotation today great service . The price was a great value. Thanks to all and thanks to Nate for double checking my tire pressure. I'll be going back again for a free rotation in 5,000 miles. read more

I went today to have two tires replaced, Michael was super helpful and made the process super easy!

Horrible service! I woke up to a flat tire. I took off the flat tire and noticed there was a screw in it. So, I drove down to Town Fair Tire of Billerica to have the screw removed and have the tire put back on. I told the customer service rep what happened and he told me that if the tire was not in good condition, then he could not repair the tire. In other words, they were looking for a sale. I told the customer service rep that the screw was in the center of the tire, and I did not drive on it. I did not give the customer service rep what they wanted to hear. So, he said he was going to get his manager. When he got the manager, the manager told me. That "eight people called out today because it was so hot and I did not make an appointment". Mind you, there was not one person in the place and the store had just opened. I then said to him do you want me to go somewhere else then? And then he said you could go to 3A Gulf gas station. When I tried to tell him how dissatisfied I was with the customer service, he walked away when I was still talking. He couldn't even give me the curtesy of listening. I wish I was his manager, he would be retrained in customer service. I can honestly say the ONLY piece of HELPFUL customer service from the manager I received was suggesting I go somewhere else. So, as it was suggested by Town Fair Tire, I went down to 3A Gulf and got my tire fixed within 30 minutes for $35. Shout out to 3A Gulf for quick, friendly and cost efficient service! Btw, TFT, THAT is how a customer is supposed to be treated. I was going to use Town fair Tire in October to buy all four new tires for my SUV, but I'd rather give my business to 3A Gulf for THEIR stellar customer service! If I could have given them minus stars I would have. Straightened up TFT!!!! read more

I had made a 8:00am appointment for today, my 2009 jeep wrangler had slow leeks in two tires I had thought it might have been value steams, the tire mechanic spent time and found a nail in both tires, during the work Mike from behind the desk kept me updated on what was going on, I paid and left very happy, received a call that they found my wallet outside the front door and that they had it behind the desk, once again very happy with the people working there and the service I received.. read more

Great customer service. Michael went above and beyond to help my experience. I'll definitely recommend the Billerica location to friends and family. read more

If I could give zero stars to these clowns I would. On Thursday, 11/05/24, I had a 2:30PM appointment to replace 2 tires. I showed up to have the work done and the tires I ordered were not on site. I was told the delivery truck was late and they could not give a time when the truck was arriving. I rescheduled for Monday, 11/09/24, at 11:00AM. I showed up at 10:50AM for the appointment. I left the vehicle and was advised that it would take a couple of hours. I took an Uber to return to work. I returned at 4:00PM by Uber to pick up the vehicle and it had not even entered the garage for the service. FIVE #$%^*@! HOURS. I received all kinds of apologies but I wasn't having it. I took the vehicle and left. These guys are real amateurs. I can understand running a little late but this is ridiculous. I have been a long time customer of Town Fair, I have 4 vehicles and I will NEVER go back. SUCH BS. read more

Overall ok service. Would rate the overall experience as a 2.5 stars. One of the main "perks" for purchasing tires from TFT is the free tire rotation. What I don't understand is that when you book an appointment for a certain time and day, I was still told that there is up to a 90 minute wait... to rotate four tires which when a appointment is scheduled is no more than a 30 minute task at best. TFT should try a little harder to accommodate folks with appointments, rather than just treating them as another walk in and wait your time customer, especially repeat and long term customers. read more

I won't go here any more. I went in for the free tire inspection. My tire were 30 months old with 45K miles. A junior service person looks at my car, says tires are too worn out to rotate - tread is too low and dry rot is starting. I call BS, oil was just changed at Toyota, tires checked out fine (5/32 - 7/32 range). I say I'm leaving, junior guys says wait I'll get the manager. Manager checks car, says tires are in the yellow in some spots but he will rotate them if I want. I decline. My sense is that they are upselling unneeded new tires and I don't trust them with my business. read more

Very disappointed with Town Fair Tire, never going to use they service anymore!! 3 years ago I bought all 4 tires in their store and with that is for life of tires included FOR FREE tire rotation, flat tire service and balancing . I never use any of those freebies ( my bad ) . The other day I visit office in Billerica and told them that I would like to rotate tire , person who worked there get out to check and he sad its fine i have that for free and recommended to in sooner time considering changing tire . We schedule service next day ,but was other guy that day who told me i have to pay for it?! After talking with him and proving that i DO NOT have to pay ( and he finally figure it out that I am wright ) he comes out to check tire and told me nonsense : We can not rotate tire because need to be changed WTF !! I told him you rotate my tire and do not worried about wear and tear !! He just refuse to do that keep telling me should be hanged ?!?! I just left speechless about rude client and unprofessional client treatment . My rating of service is 0 or if something less than that existing ! read more

They suck! They wasted my time. They don't have the tools to do the job they advertised and they asked me to go to another shop to do the part they couldn't complete. If I need to go to another shop for the work then I don't need to come here at all. read more

Place is racist! Declined services for me because I had spacers on the rear of my car, what does spacers have to do with tire balancing? I had booked appointment for today came in early and was told to wait. Pass my appointment schedule and then denied me. Will never give my business to this townsfair tires or any other townsfair going forward. read more

I brought a vehicle into the Billerica location to have 4 tires put on my bosses wife's car. Mark Anderson was extremely helpful and thorough. We had discussed tire options ahead of time so by the time I got to the store I just had to hand him my keys. Within 90 minutes he called to let me know the car was all set. When I returned I was out of the store within 5 minutes. My company has 15 trucks in our fleet and we only bring them to Mark for tires. He is amazing at what he does!! Give that man a raise!!! 5 STARS ALL DAY LONG!! read more

People are nice. Prices are good. They can get busy. Be prepared. I like them here. My second set of tires (different car) in a year. That says a lot Mike and Ethan up front. Good people. read more

Town Fair Tire - Lots of tires - Tires Near Me - Billerica, Massachusetts

Told two hours, took four. No updates, staff did best to ignore me while in store. Had to wait 10 minutes at end while person at front desk finished his vape break. read more

I needed to replace my front two tires. they had bulges that were clearly visible. they called to let me know it was done. after I paid fir the service, i found out that they replaced the two rear tires and left the two bad ones at the front. this clearly states they did not pay attention or inspect the problems. I had to sit there while they scrambled to find the two good tires they were ready to throw away. fir my inconvenience and waiting, they did not offer me anything, that would have been a nice gesture. all in all, this time, unda service. read more

I just want to shed some light on an employee Town Fair tire who did something as simple as changing my tire right as they were closing. I know this seems like such a small task but the guy was so nice and he saved me a triple a call as well as winding one of those flimsy jacks with a boxers fracture. I'm sorry I didn't catch your name bud but but people like this are the face and Frontline of a company and I think management should really pay attention to these kinds of roles at any job because these were interactions happen customer loyalty is established as well as a pleasant experience. again sorry I didn't catch your name if you read this thanks for being kind and being super quick even though you were closing. read more

Jay at the front desk provided excellent customer service and made sure I understood all parts of the services/products needed. I will absolutely be back. read more

Mark was awesome! Came in and was able to get 4 brand new tires. He was honest and worked well with me. I would definitely recommend going to see him. He was able to get me in and out of the store in a timely manner too. read more

I had a flat tire and shopped around and found this place. Jay was nice and ordered my tires. I called back a couple of times with questions and he always was professional and got the right tires ordered. Cone appointment day the tires were put on and everything went well. He worked with me on pricing and explained their guarantees,well done read more

Jon is a true asset to TFT. EVERY time I come to the store for air in my tires or information, Jon helps me out. Always Helpful, very knowledgeable, and pleasant. Kudos to the manager who hired Jon. This week I stopped by for air in my tires. Jon met me out back with a smile and happened to notice I needed to replace my tires. I placed the order online as Jon taught me to do. When I came in for my appointment, Jon once again greeted me and handled all my questions with ease. Pickup - you guessed it - Jon. If you need tires or anything to do with tires, Jon is your man. 5* service. I will be back. Thank you Jon. read more

I had a flat back tire. Went here to get it fixed. They told me I had to replace both my back tires, which I did that's fine. Then they proceeded to tell me they couldn't align my tires because of a past "accident" I was in I had a bent tie rod in my back right tire. I was CHARGED for the alignment they gave me a 90 day warrantee said go and get your tie rod fixed and we'll align your car for free. I brought my car to a mechanic to get my "tie rod fixed". I never had a bent tie rod and the mechanic aligned my car just fine. Also let me in on the fact town fair tire gave me a PHONY tire. And so all in all they charged me for both tires and an alignment even though one of my tires was phony and I never had a bent tie rod. read more

We've used them three times for new tires on our vehicles. Every time, we get three good tires, and one with a slow leak. I wouldn't have used them after the second time, but my husband is oblivious. read more

They serviced my car just fine. However, my car smelled like cigarettes the minute I got in it (which I do not smoke.) And there was ash on my window trim, as if he smoked in my car. read more

I've been there a few times and the results are really mixed. I think it depends on who happens to help you. I recently went in for a set of 4 tires. I waited 10 minutes while the guy that eventually waited on me did some paperwork. Got an "I'll be right with you" at the beginning. Then he tried to sell me tires, an alignment (it was just aligned), valve stems (has TPS sensors, no stems), hazard protection, etc. In the end it was almost $1000 for 4 tires. Bought them online for $100 ea and $68 to mount and balance. Another time I went in to get some tires rebalanced and the guy was great. Seems hit or miss. read more

I've got a 2018 high country Silverado 2500 25k miles,decided to get more agrresive bfg all terrain tires, drove the truck for 3 weeks and had nothing but vibration problems, it's Ben in twice for balancing, guy at counter says we don't road force balance but we'll try again, still vibrating on 65k truck and 1600 in tires, looks patio block of weights on one tire, wtf read more

I have been here numerous times over the last 10+ years for the 3 cars that I own. On many occasions I have researched a particular tire for my Infiniti50 or one of my SUV's and they have either had it in stock or were able to get them within a day or so. My most recent visit I worked with Duane who was able to special order me a tire. I set an appointment for two days later, ya two days because I wasn't able to make it the next day. He got my tire that fast. When I went in at the scheduled time they took my Pathfinder on time as promised and in less than 20 minutes I was happily driving away. Over the years the have even fixed a couple of flats for nothing. This is the place to go, best prices and service. I wouldn't consider anyplace else. read more

Very poor service. Brought in 2 cars for tire change and alignment. Car 1 was for all 4 tires replaced and wheel balance and alignment. Car 2 was for wheel balance and alignment. Was told that the jobs would take 90 minutes. The job took more than 3 hours to complete. This was after setting up an appointment for the work. Disappointing read more

Went in to buy a couple new tires since I had a flat on my front driver's side. I should have looked the flat tire over but I have never had a flat that could be repaired, so I didn't even bother. Turns out I ran over a nail, and they caught it immediately and offered to repair it for five dollars. That was it. No upsell or anything, I was on my way in fifteen minutes. They definitely could have taken advantage because I did not pay attention. I'll be going back here for tires when I need them. read more

Poor service, I drove in with a flat tire, my car was immediately taken to the back, saw the technician take the tire off my car and then walked away, 30 minutes later he still not working on my tire, there's a monitor on the main lobby where you can see the mechanics work on the car and this guy is not doing anything at all to my vehicle, I can see my car and my tire is just leaning against the wall...if I can give this place a zero star I would but the app won't allow me, crappy service!! read more

I buy my tires from here and always feel like I am getting a good deal and taken care of. I have come here for the past three years for my snow tire changeovers. I love the price, and the service. My snow tire changeover and alignment is only $89.00!!!!!!!!!!!!! I go out of my way to make the extra stop here so I can save money. read more

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So we understand that certain days, business is swamped! Monday visit did NOT work. No issues....returned Tues with 8:30 appointment! DONE, friendly and pleasant. Laughed at my wive's jokes. Recommended BellyBusters for breakfast and YES, it was great! In/ Out on our way quickly. Tire rotations FREE but they still treat you like a valued customer. We will always buy tires and rims here! read more

The help was great until they told me it would be an hr and a half for my service and I came back after 2 hrs and they still hasn't done it. Not impressed by their service people but the front end people were ok. read more

!!!!!!!!!!!!!!!!!!!!!!!!! STAY AWAY !!!!!!!!!!!!!!!!!!!!!!!!! STAY AWAY !!!!!!!!!!!!!!!!!!!!!!!!! Nick - assistant manager is extremely rude and literally through my key at me because I told him I didn't want to talk to him and I only wanted to deal with his boss directely. William - general manager told me he preformed a realignment on my car and did NOT. That was after I told him my car was drifting to the left. I do not write reviews because I understand that people can have bad days and make mistakes but this town fair tire should be closed down. I know it's a bit harsh but I literally was lied to and they didn't do the work they said they did. They talked me into buying milestar and they claim that they are just like michelin tires because the tread is the same. Cheaper too. So I bought 4 new ones and got the balance/alignment done. My car felt like it was floating so I exchanged them a few weeks later for the michelin pilot sports a/s. I brought it back a day later and told them that it pulls to the left and Bill said he did a realignment. He didn't because I brought it to another location and they realigned it and it drives perfect now. There are more details of how bad I was treated but all you have to know is they are unprofessional, not trustworthy, and not a place I would recommend even if they paid you to work on your car. BTW, I just read a 5 star comment below and I think town fair posted that themselves. read more

I came to town fair tire after a suggestion from a representative at Sears auto center. I blew out my front passenger tire on my new car and was trying to find a tire that matched my set. The man at Sears asked me why I blew my tire out as if it was a weekend hobby of mine. Needless to say I asked what other stores in the area carried my brand. In January I was in a very serious car accident due to someone at another establishment putting on the wrong sized tires on my car, so obviously this whole situation made me pretty anxious. As soon as I called town fair tire, Dan was extremely helpful in patient with me as I tried to give him the right information about my tire as all I knew was that they were black and probably all season. Not only was the service amazing and the tire a lot cheaper than I expected, I was in and out in a half hour. This entire process which I figured would be a hassle was extremely quick and pleasurable. Most importantly, I felt safe on my drive home. Thank you all for making this experience stress free and thank you for not taking advantage of the fact I know nothing about cars and tires. I will not go anywhere else in the future. read more

Only because I have a least a half hour to wait for an appointment that was supposed to be 10 minutes minutes ago ... do I have time to write this review. The guys are pretty nice at the front desk ... that's what the 2 stars are for ... but ... Every time I come here I come in knowing they get overwhelmed by customers circular in front of their desk so I try to be very nice ... but ... that's just who I am. I know work stress. After getting winter tires on in November, I had to come back multiple times because they could not get my tire pressure gauge right and the light kept coming on. If it happened once ... no big deal but it was multiple times. I schedule my appointment today to get those tires off. Let's see if there are issues after I leave. They clearly took a walk-in before my appointment. Since I walked in they were saying that they "would try to get him in" before he went to Tewksbury ... and they did regardless of my appointment. That guy should give them 5 stars. I am waiting because my car is loaded w 4 tires and I don't want to unload and reload them again. I accept I am making this choice to stay but I don't think I'll be coming back. There are other places around ... This is not the only place but it is the only tire place I have experienced a hassle ... every time. read more

I've since been in for 1 or 2 more appointments and they addressed the appointment timing. As previously stated, staff/manager are friendly and helpful and overall good experience. read more

I normally don't write bad reviews about businesses but I felt this one was needed. So today I went to town fair tire to get two tires put on my suv. I dropped my vehicle off around 11:15am and went to get some lunch. I got back right around 12:30 to pick my vehicle up and everything was perfect until I was leaving, as i drove around the building I saw a few kids smoking pot right out in the open. I don't know what kid of Business there running here. Who let's there employees work while they're under the influence of drugs let alone working on people cars. I am so disgusted that these people were in my car, this is 100% unprofessional and I will never be back to town fair tires again! read more