100% Satisfied! I had a fantastic experience at Town East Ford Collision Repair Center! My car looks amazing after the repairs--you can't even tell anything happened to it. The entire staff was friendly, and I really appreciated that they kept me informed about the status of my vehicle throughout the entire process. I want to give a special shout-out to Hector Briones. He provided excellent service and was incredibly professional, kind, and knowledgeable. He was always available to answer all my questions and made the whole experience stress-free. Highly recommend! THANK YOU! read more

We were recently rear ended and had to decide on a spot to fix our car. Firstly, I won a premium cross over suv. Brand new. My "last" for life car..... and so I was very upset and being rear ended my an........ non-observant and distracted individual. We read some good reviews and decided to take our baby hear. Amazing experience! Enterprise rental on site: When we did the drop off, the gentleman that took in our car Manny/Miguel? (My hubby is horrible with names) Was amazing! He saw that we were turning in a premium vehicle and our stature; and was like you're getting a tiny compact car. Call the Insurance adjuster and get you a better vehicle. As we called he actually jumped on the phone and talk to the insurance agent and advise them that we were turning in a premium vehicle and we should get the same in return. And so we did, that was very thoughtful And made the whole transition a lot more comfortable. The repairs: Hector (? Again my hubby is horrible with names) was amazing, called us to tell us the date of completion for the repairs and that he would keep us up-to-date on the progress. He gave us a call every few days to let us know about parts being delivered, the Current status of the repair, and all of the details of the job. It was nice to know what was happening every step of the way. The aftermath: After we picked up the car it was literally spotless clean. I was so shocked to see that the car was super clean on the outside- I think they even waxed it! The mats looked brand new overall it just looked like oh my gosh our baby is back, even our leather seats had gotten a conditioning treatment. It was funny that we actually all remarked to ourselves that we felt that we had an upgrade after riding around in the "premium rental."We actually really missed our car and we're so happy to be in it thanks to the care that was put into it. Our experience was amazing and we would definitely recommend this place, and go again - hopefully it stays consistent and the staff is acknowledged for their great work! read more

Got rear-ended March 19th. Hector was my tech. He kept me informed throughout the entire process, worked with the at fault insurance co. I highly recommend this place! This is the second time I've used them for restoring my truck back to looking brand new! Flawless transaction! My only complaint was they absolutely use too much bleach to sanitize the lobby. I wish people realized it doesn't take more to sanitize... it is actually more harmful than the germs! read more

I was involved in an accident and used my insurance (Allstate) and worked with Zach Preddy to repair my vehicle. Zach was amazing. He was responsive, kind, helpful, and patient with my questions. He responded quickly to all of my emails and truly made what can be a frustrating experience as hassle-free as possible. I highly recommend working with Zach (if you get a choice), and the work at Town East Ford Collision. read more

Zane Johnson did my repairs on my car. He was very professional and kept me up to date on the status of my car . I'm highly satisfied

I recently ran over a plastic/paint bucket and it ripped my undercarriage. I was referred to Town East Body Shop by my insurance as a certified repair shop. I got into this one the next morning after a Nissan affliated shop could not. I must say the entire experience was very seamless. I had an appointment and claim through my insurance. I arrived and met with Billy, the service advisor who handled my car. They have an Enterprise right next door which also made it a very smooth transition. The young ladies at the front desk did their jobs and pretty much got me in and out very quickly both upon drop off and pick up. Billy was very nice and attentive. I noticed something was hanging and he took it back to the auto shop and stuck a pin in it to hold it up just for my piece of mind. I also liked receiving the auto updates via email as my car transitioned through the repair service. They gave me an original forecasted date of completion and gave me updates. My car was back to me in less than a week considering it was a holiday weekend (Christmas). All in all, I enjoyed my experience and would recommend this body shop! read more

I can't thank Anthony Dimola and Jonathan Spence enough for ALL their help in recent months!!! SO many times they went over and above to help me!!!! This is by far the BEST Service Center at any dealership I have dealt with in all my years with Ford!!!! Thank you isn't enough but it's the best I can do on a review!!!! Definitely my choice for service on my 2013 Mustang!!!! Thank you SO much and while you had to battle with another dealership you still came through for me!!!!! Jeanette Sheetz read more

I chose Town East Ford Collision based on a previous great experience and they were on the list of preferred collision centers by Statefarm. They provided outstanding service on our vehicle and great communication. Our car looks brand new and I thank them so much! read more

Town East Ford did an excellent job handling repairs of my Jeep. I chose them because they had, by far, the highest number of excellent reviews online. The customer service I received lived up to what I read in those reviews. Rick Garner was fantastic at addressing my concerns, explaining the work that would be done, updating me as the repairs were made, and making sure I had an overall great experience. I would absolutely use Town East Ford again. read more

This ford collision center is by far the worst. I got in an accident June 25th and chose to call this ford collision because they have guarantee repair through farmers insurance and it's near the house. I called and the young lady was extremely rude complaining about how busy they were and I would have to wait for July 11th to bring my truck in. Today is July 11th and while I'm thinking I'm dropping my truck off, Zane comes out shakes my fathers hand and does not even acknowledge me. Then he takes notes and tells us we can take the truck somewhere else. Why would you even suggest someone take their business elsewhere? He didn't seem to want anymore work, and portrayed bad business. When I asked questions he seemed annoyed and rolled his eyes. Had someone informed me I had to wait weeks for an estimate I would've looked around. Now they want me to wait until AUGUST 21st to bring the truck back for repairs. This place is very unprofessional and rude. Communication goes along way, and this all could've been avoided if they tell people they are scheduling estimate appointments. I got home and called another ford collision center and they told me I could bring the truck in anytime for an estimate, no appointment needed. Dealing with town east ford is a complete waste of time. I will not be going back to this place as I can only imagine the work they do with attitudes like that I would rather not deal with it. read more

Worst experience. I would give less than 1 star if I could. After working on my car for the 3rd time, because they couldn't get it right the 1st or 2nd time, all I heard was excuse after excuse from JC. I regret doing business with Town East Ford and will never again due to the collision center. read more