UPDATE: They called right away and my husband said they seemed genuinely sorry and that it was a…read moremisunderstanding. I still think it's BS that they would do any work without giving an estimate first but at least the customer service was decent. They offered to refund but since they did the work we don't feel right taking the refund. We just would have appreciated being asked for approval to do the work in the first place. We asked Rays and Sons to come out for an estimate. They came out. Said they'd be back in a week. In that time we NEVER got an estimate so we thought they were coming back to look into it further/troubleshoot a problem and then give an estimate. Nope. They came back out (again, never gave an estimate), did some minor work that looked more like troubleshooting to find out what the work was going to be and then give an estimate. Instead we were hit with a $400 bill for barely any work! Absolutely ridiculous. No way in hell we will ever use them again. This is the second time we've called them for something. The first time seemed pricey but it was work we needed done immediately and didn't have time to look around for a better option. Listen to me when I say take the time and find someone else!

Quick response to my quote request. Appointment availability and flexibility so I was able to…read morechoose a time that worked for me. Very pleasant and friendly! Would recommend for sure.

Great service! Actually stopped them on the road at another…read morejob when I had a minor (unplanned) emergency with a fried outlet. When they came over they were fast, courteous, and explained what happened. They were affordable and service was great. I highly recommend Powerhouse and will be using them again in the future on another (this time planned!) project.

I'm new to the area, had Abe come out to install outlets in my basement. They came out on a Sunday…read morewhich the normal don't work. They installed 10 outlets from the breaker panel in my basement and one over my fireplace. They were in and out in no time you wouldn't even know they was there. they left the place so clean and the price was great. I plan on using them again to install a sub-panel.

We had Abe Electric come out to add some outlets in our basement and to install an overhead light…read morein a bedroom. They were were prompt, courteous (taking off their shoes when they noticed our rug was new), fans friendly. We discussed in detail what we wanted. They provided options and explained what was loss and what wasn't. They completed the work quickly and quietly. Would hire again.

Exceptional response and service. We called in the evening that our A/C stopped working and at…read more6:30am the next morning, technician, Chris arrived to inspect and assess the issue which was a bad blower motor. Gary and his team had replaced the motor the same day which made our night cool and relaxing. Highly recommend Pierce Total Comfort and Gary's team of knowledgeable technicians and experts.

Price gouging! Took advantage of older retired people…read more Charged us $820.00 to replace a $145.00 Teco recirculating pump on our hot water system. The entire job took less than 1 hour. Looks like $675.00 per hour labor rate to me. First sent over someone who could not fix the problem and then had us wait two more days the send another tech. I knew I was being taken, but just spent more than 3 days without hot water. I have been a customer for more than 3 years and schedule maintenance services every year. Never been happy with their pricing, but this is the final straw. Will never use them again. Left a message for Mr. Pierce asking for an explanation of the charges before I wrote this review, but he did not even give me the courtesy of a return call.

B's plumbing came out to diagnose my plumbing problem when we had just had a snow storm. They were…read moreable to run a camera down the cleanout and determine the issues. They were great! They came back to fix the issues after the snow left and were very reasonable. They communicate well and they are very nice and thoughtful. I would definitely recommend them to anyone who needs work done!

B's plumbing installed a new hose bib last July. When we went to turn the hose on this week it was…read moreleaking so we had to call them to come look at it. They came out the very next day and they found the part was defective. They were great he fixed it right on the spot and completely stood by the quality of their work. I plan to use them again for any plumbing needs.

We called Fletcher to come look at our air conditioner unit, which is a smaller unit we have in our…read morepre-fabricated house. The unit was blowing air, but it was cold. The tech put 2 lbs. of refrigerant in and a die pack and said we have a small leak and the unit was cooling. The unit was cool for about 10 hours. We were charged $470.00. We called the next day, but they couldn't fit us in until the day after we called. When the tech arrived, he was here for 10 minutes and said it was our coil. It's been 3 days and they still have yet to give us a quote to fix the coil!!

Big shoutout to Fletcher Plumbing & Heating owner and staff. The owner came to my home and provided…read morefantastic professional service; he fixed my heating system, took the time to explain what the issue was and they gave us a more than a fair price and came through in a time of need of a major crisis. I highly recommend their services! They are the Best Plumbing & Heating & AC company in the State of Delaware!

We have been using Fletchers to service our over 30yr old furnace. They have always done a great…read morejob. So when it came time to replace the furnace because parts were getting hard to find we called Fletchers. Now mind you the furnace quit on us I called they had someone out that day to look at it. Made a recommendation to replace it. They were out the next day with a new furnace. The installers were prompt, and very personable. We have a very hyper dog. Both installers were never bothered by him and actually made friends quick. They made quick work of the install. But there was an issue with how the old furnace was wired. They called in one of there specialist and had the problem figured out in No time. Fixed it all up and had the heat up and running. I can't thank them enough for the hard work and quickness. I highly recommend Fletchers for all your HVAC

Our furnace was acting up Horizon Services came out and gave me the run around about repairing it…read more Not feeling comfortable with Horizons recommendation I called Fletchers, the repair guy came out at 9:00pm. He gave me a completely different assessment of the issue and asked me to shutdown the system so the house didn't catch fire or we didn't die of carbon monoxide poison! He then offered to run out and get some space heaters. We had Fletchers come out the next day and give us a price and do the install of a new system. If it weren't for their experienced and caring employees our house could have caught fire or we would have been ill/died from Carbon Monoxide poisoning! The install crew did a great job and were very clean. I'd recommend them to everyone!

All Seasons is wonderful, from their response time to their skill for maintaining and repairing…read moreheating and air conditioning. Scott is a very talented mechanic, and I have found them to be very honest. I also like that they have Barbara to answer the phone and triage, which is so much better than a voice mail system and waiting for a call back. I highly recommend!!

Terrible customer service. Our A/C wasn't working after a power outage. The issue happened on a…read moreSaturday. I called them on Monday and they said they would be out late morning on Tuesday(this was the week of 8/17/2020). Tuesday came, waited all day. No one showed, no one called. So I called(about 2:45pm) and was told they were still coming. No one came, no one called. To this day, 7 days later, no one from this company has yet to call to offer an explanation or an apology. Not only will I never call them again but I will never recommend them either. Terrible customer service is an understatement. The next day I called one of their competitors and they were out in less than 30 minutes, found the issue, and made repairs. That's how you gain a lifelong customer.