Very friendly very helpful great job thank you got your from them twice one week thanksread more

I am filing a formal complaint regarding a tow service dispatched through AAA…read more During the service, the driver initially told dispatch that my vehicle would be loaded onto a flatbed. However, upon arrival, he informed me he intended to drag the vehicle before placing it on the flatbed, which could have caused damage to my car's electrical system. This directly contradicted what was communicated to dispatch and raised serious concerns about proper handling procedures. When I contacted the company to address the issue, the manager responded in an unprofessional manner. He became hostile, raised his voice, and refused to provide his name when requested. This behavior is unacceptable and does not meet basic standards of customer service or accountability. I am requesting that this incident be formally investigated. I would also like clarification on the company's towing procedures and assurance that drivers are following proper protocols to avoid potential vehicle damage. A complaint has already been filed with AAA, and I will be pursuing this further through consumer protection channels if necessary. Pic below: Driver ignored my instructions not to jump my car despite electrical issues and insisted anyway. He also told dispatch it would be flatbed towed, but then said he would drag it part of the way. When I contacted the manager, he became hostile, yelled, and refused to give his name, saying "don't worry about it." Extremely unprofessional and unsafe service.

Called here in a panic for a tow as my engine locked in my mini while working in Elk Grove. Omar…read more(owner) was friendly, calm, helpful, and we discussed the best for the situation. - as I had to go back to work, I booked a tow for the following morning and everything worked out just as Ammer had promised on the phone. I was towed and picked up exactly at 7:30 as he mentioned. His driver was super pro and courteous, and dropped my car to my preferred shop and all is good. Lastly, to comment on the price, it was definitely a good one and affordable, but please remember each situation is different and also it depends on the time of day. Support local. These guys are friendly and do amazing work!

Great price, came to help in the rain when I was otherwise stranded. Wrote me a receipt so I could…read moreget some of the cost reimbursed by my insurance. Easy peasy!

Breaking down on the highway while heading home from the mountains is stressful enough. Add tight…read moreschedules back home, a nervous rescue pitbull, and not even being sure where you are--and the stress level goes through the roof. Priority Towing showed up and immediately changed the tone of the entire situation. The driver not only got our 4Runner safely loaded, but also drove all four of us to Stein's Auto Shop, waited patiently while we dropped the truck off, and then took us to a nearby hotel that allowed dogs. That alone was far beyond what we expected. What really stood out, though, was the humanity. Along the drive, we learned he had just gotten engaged to his girlfriend the night before. We ended up having a long, genuine conversation in the cab--exactly what we needed after believing we might be stranded in the small town of Jackson for a while. With work obligations and responsibilities waiting back home in San Francisco, the stress was high, and that calm, friendly presence made a real difference. Our dog is a relatively new rescue and was pretty shaken by everything. He was patient, kind, and understanding throughout, which meant a lot more than he probably realized. Priority Towing didn't just move a vehicle--they helped get us out of a bad moment and back on our feet. Truly grateful for the professionalism, kindness, and care. Highly recommend.

Richard was outstanding, polite, personable and professional!…read more Nice clean truck, great service all around! So glad they with AAA.

AAA called Ali from Loyal Towing, to come to my house because my car wouldn't start. He checked my…read morebattery and saw that it needed to be replaced and then replaced my battery. He was very professional and efficient! I highly recommend him!!

Terrible, they let us wait 2-2.5 hrs or so before they CALLED the tow, we only discovered when we…read morecalled in to our insurance to check why it was taking so long for a tow due to a flat tire. We had no idea and were not notified at all. In fact, Loyal had given us an approx arrival time and we waited closer to another hour before we finally called our insurance emergency line only to find out Loyal isn't coming at all and another company was just asked to pick up where Loyal left us hanging. Never trust Loyal and if you hear that's the company being sent by your emergency roadside service company or insurance company, definitely say no thanks and ask for a different company! Make sure it's a truly local one. Loyal is headquartered in San Diego with locations throughout the state so their system is unreliable. Notice 619 area code for Loyal on the text we got because it's based in San Diego! Avoid at all cost. Terrible or, in our case, non existence service!

I left my car at a business that was supposedly on top of their parking lot space and I feel so…read moreblessed to have Rincon Towing in charge of towing my car before I could get to it. They were very quick and responsive and did not damage my car at all towing it a staggering 5 miles to their beautiful lot near Stockton avenue. I called Monday once they opened (towed Saturday morning despite their office being closed Saturday and Sunday) and was told the storage fee over the weekend almost doubled the towing charge ($290). They were very precise with the cost giving me the exact amount I had to pay, except for the extra $14 for using a credit card but that's my fault since I left $500 in cash in my other pants that day. I only have one issue with management - why not charge more? People rely on their cars; we live in a car centric society. You'll make money hand over fist! The sky's the limit! What's the cheapest used car nowadays? $8k? $9k? You'll have everyone who involuntarily requires your service make sure your exceptional business lives on forever, and then some. And while you're at it, take a day off! I read 4 day work weeks make employees happier, why not close your office on mondays too? That way you can charge customers more in after-hours fees! It's a win-win scenario. This company has done the impossible. They've made me miss meter maids

Vehicle was towed by Rincon Towing. Immediately after the tow, I noticed loose/damaged underbody…read moresealing that was not present prior. I documented the issue and followed their process, including emailing photos and calling multiple times for follow-up. Despite this, I was not provided any documentation (photos/footage) of the vehicle prior to towing, and communication from their supervisor was unprofessional and unhelpful. The vehicle is brand new (~2,500 miles). I also had it inspected by Honda technicians, who indicated the issue appears consistent with something being pulled or disturbed, rather than normal adhesive failure. I attempted to resolve this directly with the company before leaving a review, but was unsuccessful. I'm sharing this for transparency and would still prefer to resolve this matter professionally.

Daughter totaled her beater/used car that we didn't carry collision on. It sat in our driveway for…read morealmost 2 months before I figured out what to do with it. I called Capitol Valley Towing on Friday afternoon, and they picked up the car and paid me for it the next day. Really great service - I highly recommend! Title was filled out and I took it to the DMV to process ownership and liability.

$175 to put spare tire on. Just need a spare tire put on couple minutes from the shop quote 175$read more

Used Addi's towing to tow a car from South Sac to Carmichael. They were extremely responsive and…read moreworked with my schedule to get it done. They showed up right on time (a little early actually) and their pricing was very fair and competitive. Not only that but they were all around a nice person to work with. Will definitely recommend and use again.

Cool dude, fun to talk to and was very careful with my exotic car (Dino 308 GT4). I shopped around…read moreand he was a good 33% cheaper than the next best offer I could find.

After wrestling with trying to jump start my car myself for a couple of hours, I finally swallowed…read moremy pride and called Vickers to get it towed. Mark arrived promptly and reassured me that he would be able to get it started...and he did! When I mentioned I had another car that also needed a jump, he gladly helped with that too, which was truly above and beyond. I hope I never need a jump or tow again, but if I do, I wouldn't hesitate to call Vickers.

Mark is an exceptional tow driver. Tow drivers have generally bad reputations but Mark went above…read moreand beyond to help me get my car off the freeway and helped me get it to the right place. He waa friendly and fair and genuinely a nice guy.

I got my car towed this morning and I just want to say 11/10! Fast service (30 mins), very…read moreprofessional and great price. I'm terrible with names, but big thank you to the gentleman that helped me this morning. I'm Asian so you best knowww I'm bound to hit another damn curb. Who do I call?! Sun City Towing lol. Thanks again

Thank you guys you showed up when you said you would and the whole situation went flawlessly. Truly…read moreappreciate it!