The pastry I had was tasty, but was unfortunately lukewarm when it was supposed to be hot and fresh. My matcha latte was okay, but I ordered the Tiramisu flavor, and to my surprise, they don't have a tiramisu flavor lol... (I'll come back to that)... My biggest issue and the reason for the rating was the customer service. You MUST hire people other than the Gen Z'ers. They have NO critical thinking/ problem solving skills. I get that this is a new location and all the staff are new hires, but some things really are common sense and they don't have it. They need a shift lead over 30 or something, because all the issues I had today were completely avoidable. I just happened to be walking by and saw the GRAND OPENING sign and decided to try the place.
You should know exactly what's on the menu before you go, because the GenZ staff know nothing about the menu. Only one girl was knowledgeable.
They could use a couple outdoor tables too.
Bathroom was clean.
I worked for about an hour and the atmosphere was cool.
The owner was also interviewing another GenZ girl as I was sitting and working. Smh.
The owners don't seem to be people who would care about my experience, so I didn't bother asking to talk to them.
Also, I was given a plate, with no paper and no tray and it sat at the table with me for forever, no one cleared it and there was no place to leave it.
Also, again... don't bother ordering the tiramisu matcha latte, there's literally nothing tiramisu about it!
I absolutely hate spending money in places and not getting my money's worth. read more