THANK YOU BG TOURS!!!…read more There are a lot of day tours from Toronto to Niagara Falls to choose from so, before booking (through Get Your Guide) we checked reviews ( Travel Zoo, then BG Tours when we saw it near the top of the best reviewed companies and priced lower than the one our hotel "promoted"). BG stopped at the same hotel and had higher ratings. This was our first time to Niagara Falls ( and wanted to get the tour company right!). We have not travelled (other than nearby car trips) since 2019 so the on-line phone ticketing was new to us. I wanted to verify our order with BG Tours so contacted their office. Unfortunately, of the 12 number/letters, I got one wrong. Fortunately, their Administrative Executive was patient, helpful and prompt with responses and, once the correct booking number was submitted, provided the assurance that "yes", my wife and I were indeed on the tour! We were picked up at our hotel at precisely when they said pickup was. Our Guide/Driver (Suresh) was fabulous throughout (which was quite an accomplishment considering the Toronto traffic extends beyond Hamilton both ways)! His information was good throughout but most importantly, he was clear and precise about pickup times and location! This proved critical when one person on the tour spoke a language that no one on the bus spoke and didn't show up at the meeting place to leave for Toronto. He called the BG number and was able to confirm he was lost but could not provide the location. BG and Suresh apparently got a very general idea of the direction he might be (?) so Suresh told the rest of the passengers who were on the bus when and where they were supposed to be that we going to find the missing passenger. And sure enough, within 5 minutes he did!!! The Falls are INCREDIBLE and if you want the full effect, TAKE THE BOAT TOUR, GO TO THE UPPER DECK AND GET WET!!!! TIP#1: Take a plastic bag large enough to hold the footwear and socks you want dry after the trip and put in "boat" footwear (extra sneakers, flip flops, sandals to change into before the boat trip). That way, your good footwear and socks can be worn and remain dry before and after you get wet on the outdoor viewing deck). TIP#2 The cheap plastic poncho you get at the boat won't stop your legs (from the knees down) and feet from getting wet, And your lower arms may also get wet. I purchased two cheap neck to ankles plastic multi purpose coveralls at Princess Auto ($2.22 plus tax each!!!). I put the poncho over the coveralls and it did a pretty good job of keeping everything dry except my feet (I had dry footwear and socks in a plastic bag for afterwards). Cheryl chose to bring light weight rain pants to wear instead of the coveralls. Guessing, if there is a "next time", she'll bring the coveralls. There are a lot of similar Niagara Falls tours to choose from. We were VERY SATISFIED WITH BG TOURS! The Trip, the Guide/Driver, the Tour, the CUSTOMER SERVICE prior to the tour were all great!!! We would definitely recommend BG Tours!!! David and Cheryl, New Brunswick

Unfortunately, our experience with this tour did not meet expectations, and I would not use this…read moreservice again. Our tour guide was unfriendly and made what should have been an exciting experience feel rushed and stressful. When our large group -- who had traveled a significant distance to be in Canada -- arrived in the rain and called the number provided via the company's own QR code to ask where to meet the bus, the guide's response was dismissive: *"On the right, where I told you."* This tone was consistent throughout the tour. Additionally, the guide mentioned the tip policy -- $10 per person, not included -- at least three times over the course of a four-hour tour. Bringing this up repeatedly felt inappropriate and uncomfortable. When directing us to locations, he provided only general verbal directions rather than walking the group to each spot. We also observed the guide loudly conversing with the driver throughout the ride, and the driver appeared to take and remain on a phone call for an extended period while operating the vehicle -- a safety concern worth noting. Given these issues, I cannot recommend this service.

This was an amazing tour, I would highly recommend it to anyone wanting to visit Niagara Falls! It…read moreis a smooth pick-up process bright and early, we got excellent and interesting facts told to us by our wonderful tour guide, Mel. He was attentive and friendly, and his knowledge on not only Toronto, but Canada, and many other places/topics was endless and incredible! We were lucky to have him as our tour guide. He gave our group great recommendations and answered all of our questions. He was a very safe driver and was kind and helpful to the entire group. The trip itself was fantastic, the Niagara Falls view was breathtaking and magical. The amount of time at the Falls was perfect and gave us plenty of time to walk around the mall area and also view the Falls multiple times. The maple syrup tasting near the Falls was a nice little treat as well!

I think Karen F. nailed it with her review…read more The positives: The tour was efficiently run and the tour guide was very knowledgable. We did get to do everything that was promised on the itinerary and the expedited boarding process on the boat cruise was much appreciated. The negatives: The unnecessary 30 minute stop at the tacky gift shop was a waste of valuable time that we could have spent ice wine tasting. As others have mentioned, the bus itself was not a luxury experience. Uncomfortable narrow seats, no restrooms, and very tight aisles. Could be positive or negative depending on personal preference: Celine Dion love songs played at high volume on the ride home.

Don't book this tour. Didn't have anything for history on the place. Louie the bus driver, was very…read morerude. When we stopped at one of the

My daughter requested a trip to Toronto for her graduation-from-college gift. I added this tour…read morebecause I figured if she's going to be in Ontario for 4 days, she needed to see Niagra Falls. Both she and my wife loved it (as did I, but I was first here 30 years ago). We caught our tour bus from Toronto to Niagra Falls (a 90-minute drive), ate lunch, saw the falls from our boat (The Maid of the Mist), spent an hour in town (which was very nice), went to the teaching winery (where I found my new favorite wine-Ice Wine), then came back to Toronto. David (our tour guide) was first rate. He made the time fly by with his knowledge of the history of Toronto, Niagra, and Canda in general. And Brian (our driver) was a master at getting us through the Toronto traffic to and from the falls. All in all, this is a great way to spend the day if you're looking for a vacation you haven't taken before. Read less

Took their night bus tour of Toronto. We were impressed overall but this is far from the best tour…read morewe have done since we didn't get off and it was hard to see at times from the first level. Keep in mind our friend had limited mobility so downstairs was easier. They described the city very well and we learned a lot.

So after living in downtown toronto for almost 6 years i, with my lovely girlfriend, decided to…read moreembrace our inner tourist and take the shop dine tour of toronto. we hopped on at the AGO, which was amazing... seeing as i live across the street. it was a little more expensive than i thought it would be $33 each, ( *NOTE: the ticket is valid for a week. so you can ride it again and again. ) but it was well worth it. The tour guides were very entertaining, and i actually learned some interesting things about toronto. Notably at casa loma the builder was a little crooked and managed to get all the building materials for his own house for free in a sneaky deal he made with the owner... it seems that once you've lived in a place for awhile you take for granted all the wonderful fun things the city has to offer. So get out there and be a tourist for a day! Trust me... you'll love it.

Recently, the MSCA Senior Club from Mississauga organized a day trip for seniors over 65 to the…read morePeterborough Lift Lock and Wutai Shan Buddhist Garden. Our driver and your guide were incredibly patient with the older participants, providing amazing service.

Really loved listening to the Blazing Fiddles musicians. They were aweasome! Also loved the…read moreWhistling Gardens and water fountains. The owner is so knowledgeable and has such a passion for what he does. Also enjoyed the relaxing boat ride.

We took the Niagara Falls tour yesterday with Nikki and Brian! We had a wonderful time and…read moreappreciate all the information Nikki shared along the way. The boat ride was wild and glad we did it after Nikki's encouragement.

Beautiful experience! We booked the Niagara Tour with attractions and lunch experience with wine…read moretasting and it was amazing. Our guide Shaf went above and beyond for our group. Very informative and professional as well as our driver William who saved us a lot of time in traffic, thanks. Beautiful views from the restaurant. Absolutely recommend this tour.

"An Incredible Niagara Falls Tour... Just Don't Miss the Bus"…read more What a tour. Seriously, worth every dollar. From start to finish, this was an extremely professional and well-organized experience. The tour guide was knowledgeable, engaging, and kept everything moving smoothly throughout the day. One of the best parts is how convenient the pickup system is -- they have pickup locations near all the major hotels in Toronto, which makes the whole process incredibly easy for travelers. There are several add-on options for the tour, and I highly recommend three of them: 1. The boat ride into the falls 2. Journey Behind the Falls 3. The helicopter ride The helicopter ride especially is one of those "you only live once" experiences. If it's outside your budget, though, the boat ride and Behind the Falls are still more than enough to make for an amazing full day. One thing I'd personally skip is the tower stop. The views are fine, but honestly the tower in Toronto is much better. Now for the one major warning: the cancellation and rescheduling policy is brutal. Even if your flight is delayed or canceled and you provide proof, you are still out the full amount. No refund, no reschedule, no flexibility. We learned this the hard way after our flight got badly delayed. I contacted them hoping to move our booking to the next day and basically got told, "good luck and goodbye." That said... the story has a happy ending. We ended up sprinting through the airport, grabbing a taxi directly from the terminal to the pickup location, and arrived at 8:03 for an 8:00 AM pickup. I had been communicating with them during the chaos and they agreed to hold the bus for five minutes. We used three of those five minutes like it was the final scene of an action movie... but we made it. In the end, I absolutely recommend this tour. Just book carefully, maybe avoid scheduling it immediately after your arrival flight, or get travel insurance for peace of mind. If you plan ahead, you're going to have an incredible time with a professional, organized tour company at Niagara Falls.

Tour guide John was very efficient and helpful. Driving was great and protocols were clear and…read moreprecise. Everything on time. Great experience.

Melvin was THE BEST tour guide I've had to date!!…read more Had an amazing experience. First time in Toronto and Niagara Falls. I highly recommend this tour. Very informative. Free time to walk around, shop and eat. Great stops!! Of course my favorite was where I was able to do some wine tasting. Adorable little town. It was all so much better than I imagined. Cheers!!

I went on the Toronto to Niagara tour on Saturday, 9/2/2017. When registering for the tour online…read morethey give you the additional options of choosing whether you want to visit the Skylon Tower and/or taking the Hornblower Boat Cruise in Niagara Falls. I chose both and it only cost me $94.37 (in US dollars). In Canadian dollars it's $123.72. I made my reservations months ahead of time. After making the reservation, I received an email confirming all the details of trip including where to meet. The tour group met at Dundas Square (Toronto's answer to Times Square) at 8am. I got there half an hour early & waited. Toronto doesn't have as much crime as most large USA cities but you still should be somewhat streetwise at Dundas Square. One homeless guy thought I was waiting on a bus & tried to give me his bus transfer & another asked me if a nearby water fountain was working. But in true Canadian fashion both were polite in comparison to what you see in the States. Around 8am a shuttle bus & a black car showed up. Most people got in the shuttle but I rode the car & we separated. I think it was because the ones in the shuttle must not have chosen to go to the Skylon Tower or the boat cruise. The tour group who rode with me in the car consisted of 4 people total. Besides myself, there was a married couple originally from Peru but now living in San Francisco & our driver/tour guide. I believe his name was Melvin & he is an older, friendly white Canadian who is married to a woman from New Jersey. He's very proud of his country & is quite the historian. I slept half the way to Niagara Falls but I do remember Melvin playing a rousing choral version of the Canadian national anthem in his car along with some music that sounded like Christian pop. He has an offbeat Canadian sense of humor & sometimes you can't tell he's making a joke until he laughs at the end of it. A couple of the funnies I did get was when he joked about the US/Canada border being too big for Trump to build a border wall & knowing I live in Atlanta he ribbed me about how the Falcons lost the Super Bowl. When we got to the town of Niagara Falls, our first stop was at the Skylon Tower. At 520 feet, the tower has an observation deck that gives you a view of both the American & Canadian side of Niagara Falls. If you visit the observation deck it's best to wear a jacket because it's windy & chilly up there. We had our pictures taken before going up and once we got back down they will try to sell them to you with a photoshopped picture of the falls in the background. I bought two large photos placed inside a leather album for a little over $50. They also tried to sell me one where they photoshopped my upper body sticking out of a barrel going over the falls but I didn't buy that one. My favorite part of the tour was the Hornblower Boat Cruise that takes you as close as you'll want to get to the Canadian Niagara Falls. They give you thin plastic ponchos to wear because you're guaranteed to get wet. I stood in the front of the outside of the bottom deck. The ride is calm at first. Then the mist gets stronger until you get as wet as if it you were in a rainstorm. Up close the falls resemble the scene in the Ten Commandments movie when Moses parts the Red Sea. The walls of water will eventually be all you see besides the blue sky. It's an experience you don't want to miss. After the boat tour we stood on the balcony-like spectator area overlooking the falls. Then we went to the town of Niagara on the Lake, Ontario. It's a small, touristy town with a park & an old-fashioned downtown. The Prince of Wales Hotel (where some of the movie "It's A Wonderful Life" was filmed) is here. We ate a lunch at one of the local restaurants (the price of the meal isn't included in your tour payment). My meal consisted of a chicken sandwich and soda for a little over $10. Next we went to a wine tasting (included in our tour at no extra charge). It was here that I had my first taste of alcohol since 2009. The only one who didn't sample any of the world renown Canadian iced wine was our driver/tour guide. We also got to view the vineyard from a short distance. Before going back to Toronto some of the other things we saw: the outside of a reservoir that uses the water from Niagara Falls to generate electricity; a sort of botanical clock made of flowers; a cable car that crosses a gorge near the falls; a place commemorating Laura Secord (a woman who walked 20 miles to let British troops know American solders were nearby during the War of 1812); one of the world's smallest chapels (it looks barely large enough to squeeze in 2 or 3 people); & we even passed by an outdoor wedding in process. We got back to Toronto around 4pm. Melvin dropped the couple off at their hotel & then was kind enough to put me out near the guest house I was staying at. This was one of the most thorough tours I've ever been on. A perfect 5 stars!