Staff would not help with insurance verification for their facility. Would not recommend.read more

i went to premium ER in Woodway after i had fell and all of my weight,…read morelanded on my left ribcage i hurt so bad i could barely breath. at Premium ER the doctor told me they wanted to do a CATSCAN instead of just an exray as the cat scan was more reliable. he advised me that there were no breaks and that it would be sore for awhile. 2 days later i was back at My Primary Care doctor. HE TOOK AN EXRAY. I HAD 3 BROKEN RIBS. i could see them plainly on the xray. they are lucky i didnt have 4 i would have had to have them wired . to hold them in place. other than a head injury for broken bones. an Xray will almost always be good enough most to see broken bones Xray. This was the second time i had had a cat scan at this facility that was read wrong. while their care friendlyness and general medical knoledge is good . at lease one maybe 2 doctors their needs alot more training on a Cat scan machine. Alan M.

From the moment I arrived at 3:00AM, the front desk staff was kind, receptive and responsive…read more What impressed me most was that the kind receptionist was empathetic with my condition, making me so much more relaxed. Although I was the only patient present, I trust that the ER still would've seen me in a timely manner. The environment is clean, friendly and professional. I'm grateful for Premier/ER 24 hour service. Without this accommodation my night would've certainly become a night"mare"! With gratitude. Patient M (Survivor of Severe Allergic Reaction to Prescription Medication)

i went to premium ER in Woodway after i had fell and all of my weight,…read morelanded on my left ribcage i hurt so bad i could barely breath. at Premium ER the doctor told me they wanted to do a CATSCAN instead of just an exray as the cat scan was more reliable. he advised me that there were no breaks and that it would be sore for awhile. 2 days later i was back at My Primary Care doctor. HE TOOK AN EXRAY. I HAD 3 BROKEN RIBS. i could see them plainly on the xray. they are lucky i didnt have 4 i would have had to have them wired . to hold them in place. other than a head injury for broken bones. an Xray will almost always be good enough most to see broken bones Xray. This was the second time i had had a cat scan at this facility that was read wrong. while their care friendlyness and general medical knoledge is good . at lease one maybe 2 doctors their needs alot more training on a Cat scan machine. Alan M.

I wish I could give them more than 5 stars it doesn't seem like enough. From the moment we walked…read morewe were treated with kindness and respect. The receptionist and nurses were so caring and attentive I could not of ask for better. I have to virtually just about be dead to go to the doctor, due to prior experience with other health care individuals. I had the honor of being Dr. Matt Burge's patient and I have nothing but praise for him and his staff. He diagnosed me quickly and took the necessary steps to set my healing in motion. He explained everything to me and let me know he was there if I had other questions or concerns. I have told everyone I know how wonderful they are and will not hesitate to go back.

I have used this facility over a period of about 5 yrs and it was great but tonight I took my 92 yr…read moreold mother who had fallen and hit her head and was bleeding and needed care and was told she could not be seen because she did not have an ID. She has insurance and good insurance. So we ended up at the E R at Hillcrest and they were great with her. No ID needed. Just patient care. Most 92 yr olds do not have any form of ID. I will not be going back to this location. That is terrible for our elderly.

I cannot say enough good things about Fishpond Surgery Center! I had both my eye surgeries there…read moreand it was an extremely pleasant experience. (I have never put the words "pleasant & experience " in any description of other surgeries I have had in my lifetime.) The entire staff from the moment you check in, the preparation for surgery & the surgery experience itself is great. Not only are they efficient but pleasant, friendly & downright NICE. And the anesthesiologists are awesome as well. Best surgical experience of my Lifetime.

The lady who answered the phone, her name is Lindsey, she was extremely rude and when I was trying…read moreto figure out where the right place to call was about something sensitive, she decided to basically scoff or chuckle at my question, it was so rude and inconsiderate. She placed me on hold and finally after 10 12 minutes came back on and told me she had no idea. When I asked for her supervisor, she told me there was nothing he could do for me that she didn't already try to. She told me that he never has any answers anyway. Never would I recommend anyone there. I would much rather pay my hospital fees. NEVER go there

Dr. York is extremely knowledgeable and took great care of my son who had speech issues due to…read morehearing problems. She helped us navigate this entire process and gave us tips on how to care for our children's ears. Tad and the front office were also helpful providing timely and clear communication. We highly recommend Waco Hearing Center for anyone who wants expert care grounded in honesty!

My initial assessment and fitting was excellent. I received an email to follow up before my…read morewarranty expired. I showed up for my appointment and I was not on their appointment book. My interaction with the front desk person went from bad to worse. When I was asked to review what happened I went through my phone and could not remember as she her questions were being fired at me. I was asked if I responded to the email. She wanted me to show it to her. Since it was over two weeks earlier, I could not find it. She then basically implied that I may or may not have set up the appointment. It is not nice to assume an over age 60 person can't remember or is confused. I then said, I did not email I had called the number. During that time she was impatient and scheduled an appointment for me the next day. Not admitting there was a mistake on their end. Almost like covering it up. I did find in my phone records. I had called the number and they had called me back setting up the appointment. At this point, it did not matter to the front desk person. I asked to talk to the manager, because I did not like the insinuations or treatment I received. I was told that Tad the manager was not there. I am making this review because empathy and grace is needed when dealing with people. Especially people that are at retirement age. This facility has great customer IQ with their audiologists. They are top notch. Not the front desk. After they have your money, there is no appreciation or self awareness that they may have made a mistake and not booked the appointment that was set up by a customer. It is not always the fault of the customer. Unfortunately, my rescheduled time interfered with my activities I scheduled with my out town family that was here for the Holidays. So I lost out for something I did not do. And when I went back, no Tad that is supposedly the manager. I wanted to talk to him. What a disappointment that a leader has no interest in customer feedback. My review is top notch audiologists, with an opposite front desk experience for any follow up care.

Dr Hecox is phenomenal!! He was so patient and kind with my daughter. I would not take her anywhere…read moreelse. The staff and nurses was so friendly and everyone went out of their way to make sure all of our questions was answered. I highly recommend Southwest and definitely Dr Hecox.

These people are the rudest people ever. Blaring loud music in back- obviously frustrated by drug…read moretest customers. Save your time go to Any Lab Test Now.

I just wanted to tell whoever helped my college freshmen daughter this morning with her labs thank…read moreyou! You made her feel really comfortable and supported. They way you spoke to her was really sweet and showed her that you cared. Thank you for loving her when I could let be there

They're a volume business- go for the contacts, not the feeling that they care about you. From now…read moreon I'm going to an ophthalmologist. Straight in and back out, like cattle through a dip vat. The longest sentence my provider said was, "Which is better? One? Or two?" Argued with me about my astigmatism, and said, "It's not that bad." I won.

For years I have gone to Waco Vision center for eye exam but this year They demanded I pay for eye…read morepictures which I've never paid for due to medicare pay. I contacted medicare and they said they have not said insurance will not pay for it. If they are not happy with what medicare pays for they should leave the medicare platform and not force us to pay extra for a service because they do not like what medicare pays. I went to a different place for eye exam. Personally, I think they could care less about their patients care.