Rude, uncaring and unprofessional. I have switched along with a large amount of friends, family and…read moreneighbors to Envision Imaging in Sunnyvale whom always treat each person kindly and professionally., we all only go here if we need something asap from a one of our doctors in the same building. Their location is the only reason they are still operating here. The horror story one hears in the waiting room. They make no attempt at maintaining privacy of any kind either. This is not the first bad review I have given and will continue to NOT go here if given a chance but like I said sometimes you are just sick enough to HAVE to go to the nearest facility.

I will never come back to this place. I tried it and never again, I should've stuck with…read moretouchstone. Horrible miscommunication, and no accountability especially from Cheyenne. Instead of saying sorry for the miscommunication she tried to make it out to be my fault. The only positive was the sono tech. Avoid if you can there's better places with less of a headache.

The staff here at Envision,are pretty incredible. I saw my surgeon postop on December 23 and there…read moreis swelling in my leg so he sent me for an ultrasound. Envision called me right after my appointment to schedule me, there was a cancellation for the same day and so I was able to get my ultrasound done. The staff are knowledgeable, welcoming, and everything was done in a very timely manner. I will definitely start scheduling all my imaging with Envision.

When I've needed outpatient imaging I now request only the Southwest Diagnostic Imaging Center…read more(SWDIC) in Dallas. I've been their patient for decades, the first reason I recommend them. I've seen many freestanding radiology practices disappear, along with my reports and images, many of which would be valuable for comparison if only they were available. My first tip: Stick with a company with proven longevity, such as SWDIC. My second tip: Get all of your outpatient imaging done at the same place so that you will know how to quickly find what a provider may want to see some day. SWDIC does every procedure I can think of. My next tip: if you have special needs, go to an imaging center where the staff and their accomodations can meet your needs easily. Two examples: at SWDIC, I always had the best of care from Cindy, the same mammography tech year after year, despite my limitations from MS. And I know of no other place you can have an MRI if you can't just get up and walk away from your power wheelchair (Don't I wish!) and walk the long distance to the MRI table. Uh, there's a good reason that I must use a power wheelchair, and only SWDIC has an MRI with a detachable exam table that can be brought to the patient who can't trek to an attached exam table! I thank God for the foresight of SWDIC clinical and executive staff for providing this invaluable tool! Never have I ever met a SWIC staff member, from schedulers to the front desk, to the professional staff who was not both professional and kind, and personal if the interaction was long enough. You may well leave with your images and reports in hand; just ask, if that will be helpful. And don't get away without a parking voucher, although I've always been given one before I could ask.

They told me my Appointment was at 10:15. I was here at 10:15. It is now 11:46, and I asked when…read moreI would be called back at 12:15. WTF? How is this possible

My mother was seen there today, and her primary care doc had ordered an abdomen pelvis CT with…read moreoral and iv contrast. The tech that performed that scan refused to give my mother oral contrast because the scan was ordered STAT and "they don't normally do oral for STAT CT scans." I am a CT Technologist at a large hospital in Dallas and it is common practice to use oral and iv contrast on a base line abdominal scan especially for abdominal pain. This tech jeopardized my mother's diagnosis because she didn't want to take the time to give my mother oral contrast for an hour. If the order's STAT status was an issue, then she should have called the ordering physician to notify a delay and/or have him change the order to urgent. But any tech doing a scan on their own should be aware of how to protocol certain exams based on symptoms and diagnosis. Very subpar service. Hopefully the scan shows enough information to give my mother insight on her intestinal ailments.

Arrived for CT, filled out the paperwork and had a short wait before my name was being called. The…read moretechnician directed me to the machine, explained what the scanner was about to do, and asked if I was comfortable before beginning. Very helpful! The appointment, from beginning to end, was great due to the staff team.

Was referred for CT scan 5 days ago following blunt chest trauma. Chest X-ray showed 5 fractured…read moreribs. CT scan was done to rule out other injuries. Standard of care for results of trauma CT is 15 minutes. It has been five days and still no report. The only thing I got out of them was that they thought that I might have cancer on the abdominal CT, then nothing in spite of numerous calls. I had an abdominal CT in 4/24 at the hospital a block away. I told them that they needed to compare the two CTs. They did not think that it was in their job description to do the comparison. With my 5 rib fractures, I had to drive to the hospital, wait for them to burn a CT, take it to Hunt and wait for them to copy. Now, five days later, I am still waiting for results and concerned about the possible cancer diagnosis. The staff was courteous, but the radiologist(s) were lazy and negligent.

Attempted to schedule MRI for knee on line. Hit hard stop at end due to implant. Instructed to…read morecontact office. All lines ring to a foreign call center. Finally managed to get an email address to send my device card authorizing MRI. Requested call back. Never received. Totally unacceptable.

Do not use this company. In a time where every office has long since moved to paperless, Acumen is…read morestill delivering reports via dial up modem run fax machines. Not only is this not secure with patient info but if a paperless office tries to get an encrypted email copy they flat out refuse delaying patient care. Called the Osbourne location and dealt with a rude uneducated MA running medical records, won't use this company again because of her. DrC

Fast and easy! Scheduled day before and they were ready on arrival. Super easy just lay there for…read more10 minutes and then an email will arrive within 10 minutes with all your info. The technician was nice and friendly. Results give alot of insight if you're looking to have a baseline on your health. Non invasive and so insightful. I know these have mixed reviews but I felt it was helpful to my fitness journey. Would recommend!

I have been a BodySpec customer for approximately three years and have completed numerous scans…read more When I arrived for my appointment, I knocked on the van door and, after receiving no response, opened the door to announce my arrival. The technician became very upset and informed me that customers are not supposed to open the van door. My first concern is that this protocol is not communicated anywhere in the appointment process. I reviewed my confirmation email, appointment instructions, and other communications, and there is no instruction telling customers not to open the van door, to wait outside until called, or to look for any readiness indicator.  When I asked how I was supposed to know this procedure, I was told it was clearly stated in the appointment email. It is not. My second concern is how the interaction was handled. I was treated as though I had knowingly violated an established rule when, in reality, I was following the arrival process I had come to understand through years of experience as a BodySpec customer. I have completed numerous scans over approximately three years, and technicians often do not open the door at the appointment time, and I have never seen any signage/indicator in the van window depicting whether the van is ready for the next client.   As a result, knocking and then opening the door after receiving no response had become the only practical way to determine whether the appointment was ready to begin.  Put simply, it is not reasonable to hold customers accountable for violating a procedure that was never communicated and is inconsistent with the experience BodySpec has repeatedly created for returning customers. My third concern is the justification that was given. The technician explained that she was alone in the van and did not know who I was or what my intentions were.  While I understand the importance of employee safety, that concern does not justify blaming a legitimate customer for failing to follow an unpublished protocol.  More importantly, the reasoning itself is difficult to reconcile with the situation. If unauthorized entry is considered a genuine safety concern, the solution should be clear instructions, visible signage, and/or physical controls such as a locked door. i.e., An undocumented customer procedure does little to address someone with actual bad intentions, while creating unnecessary conflict with paying customers who are simply trying to attend their appointments. A customer cannot reasonably be expected to comply with a rule that has never been communicated, and a person with malicious intent would be unlikely to follow that rule regardless. What is most disappointing is that this situation was entirely avoidable. A simple instruction in the appointment confirmation such as "Please do not open the van door. Wait outside until the technician invites you in" would have prevented the entire interaction. I have been a loyal customer for years, which is why this experience was so surprising and frustrating. Unfortunately, this interaction has significantly damaged my confidence in BodySpec. I hope the company will review both the customer communication process and the way situations like this are handled in the future so that other customers do not have a similar experience.

Gave this 4 stars only because the actual building and suite were not clear upon arriving. I had…read moreto go inside another building next door (to the left side) to figure out what building my suite was actually at. Masks required. If you don't have one, they are provided. E-sign off before your appt is done upon arrival. I had a very short waiting time. Technician that did my mammogram was very sweet, thorough and made me feel relaxed. She also provided me info from QR code which was very helpful. The whole appointment took less than 30 minutes and I was on my way. Appt. time was at approx. 1:30 on a Wednesday. Definitely recommend as they do the 3D mammogram.

Exploitative Business Practices. Hear me out. Need a CT scan of my abdomen as a sick patient…read more The Billed amount was estimated at $6,400 with my portion to be $2,300. The average cost of an abdominal CT in the US is $300- $500. The billed item reflect in the fine print, not the procedure ordered, but the out of pocket max. They are literally shaking me down for all of my money. "If you have insurance, estimates are based on your current out-of-pocket costs that are provided by your insurance company on the date we verified your benefits. " Fraudulent billing practices cleared by legal chicanery. Notice the that the line item is hospital fees and not actually the billed service.

5++ Stars for Tiny Hearts of Rockwall. This was the most…read moreunique and comfortable ultrasound I have ever had. The waiting room is adorable and warm. There is a collection of toys for your young children to play with while you wait that are not gross and broken. (Not a long wait, but that was just my experience.) The room for your ultrasound is amazing! It is NOT a weird hospital chair with that annoying crinkle paper, but instead a beautiful comfortable bed. You not only get your moneys worth here but more importantly you get an amazing experience that you don't want to miss out on. This is the start of your journey and Tiny Hearts of Rockwall makes it memorable! Also very clean!

Gabby and her team are nothing more than angels on Earth! Gabby is caring and gentle and always…read moreensured that we received the best quality videos and photographs of our little boy. Even when complications occurred to get the right picture due to issues within my uterus, she never got frustrated and continued to do her best to find a way to make it up to us. Thank you for all you have done for our family!