During her stay at the park Mickey was in the care of the professionals who look after their…read moreresidents. Chrissy was one of the many people who took time and energy to support her. Chrissy was a valuable asset for my family and her treatment of her patients (especially Mickey) does not go unnoticed. Thank you for the work you do and the time vested in caring for others. Mickeys time there has ended but her memory lives on.

We love Vineyard Park I breed AKC golden retrievers and bring our puppies and dogs into the memory…read morecare for the seniors to enjoy and he staff is amazing Chrissy one of the staff is super helpful and incredibly kinda we love our visit there! Residence seem to live happy and peaceful lives

My mother in law was cared for by Hospice of the Valley! They did not let her die with dignity!…read moreThey recommended a group home that was okay but not great! They never gave her fluids and she was extremely dehydrated which caused constipation! No help! After she died they recommended the worst mortuary ever! She was to be cremated and it took weeks to accomplish and their location was extremely inconvenient to the family! I voice my concerns on their website and they never even bothered to respond! It appears they are all about the money. Although I cannot prove this it appears they obviously get referral fees. They obviously never researched to see if the businesses they recommend are reputable! If you have a loved one in crisis DONOT go to Hospice of the Valley!

Five stars. People are dying to get in here…read more We loved the kind staff and convenient facilities, so it was a perfect place for the imperfect situation. Danielle was especially attentive to our family's needs. The private room was comfortable, clean, and climate controlled, with access to the sunlight outside and a chair comfortable to sleep in. Best of all there were no restrictions. We could visit any time. We even brought in my family member's derpy cat that doesn't blink. He's on the catism spectrum. The lobby is a bit small and dated with a strangely-placed TV, but at least it's cozy, with wifi, plus they have free coffee, tea, hot chocolate, and water. No waffle iron yet. If you need anything else, a giant market is just steps away. I highly recommend this location, even though they don't have returning clients.

We have been using Care From The Heart for about 6 months as of March, 2014 to have a lady…read morecaregiver come in twice a week to help our 95 year old parents with bathing and general assistance around their house. We have found the folks at Care From The Heart to be helpful to us in understanding what their services provide and in all their communications. They have been very flexible in providing good people for our parents changing needs schedule. We would highly recommend their services. They seem to be very conscientious folks.

I have to tell you how disappointed I am with this company. Stephanie came to our home yesterday…read morewith all the right words of what the company could do for the assistance we needed for our 91 year old father who lives with us. They were given the specific days and times we were looking for and we were told it wasn't a problem. We called her back within an hour and told her we would like to proceed. Today we were informed that they had scheduling problems and they could not meet our needs. They didn't even offer other days or times as an option until we asked. Even at that they weren't sure they could help out. She wasted our time even coming & we could have been talking to companies that can help.

I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP…read morefrom 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent". In December of 2022, my mother-in- law fell and fractured her wrist. From the hospital, she was sent to rehab. She had trouble doing PT because her toe nails were long and painful. They needed to be clipped. The rehab would not clip her nails. The week before Christmas, on a Friday, she/I was given a 5 day notice of discharge. I immediately called Orchard Pointe-Surprise, and within 3 days, my mother in law was moved in and settled! She was cared for, loved on and treated with respect. The last six days of her life, staff members from administration, to caregivers, to transportation, and maintenance, came to pay their final respects and show me love and support. No place is perfect, but Orchard Pointe- Surprise was perfect for my family members. ~Eileen

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Surprise are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

My mom had to stay at Santé for physical and occupational therapy, and because I live out of state,…read morecommunication was very important to me. Her case manager, Leana, kept me updated each week on my mom's progress and gave me an idea of how she was doing and how much longer her stay might be. Having someone consistent that I could communicate with throughout her entire stay gave me a lot of comfort. The nursing staff was great as well, but with nurses changing from shift to shift, they didn't always know my mom personally or know all of her wants and needs. I really appreciated that her case manager remained the same from the beginning to the end of her stay. It made communication much easier and helped me feel confident that my mom's care needs were being addressed, especially since I couldn't be there in person. Overall, we had a great experience with the facility. My mom was well cared for, and she even really liked the food which is always a plus! I would definitely recommend Santé to other families looking for a rehabilitation facility for their loved one.

We brought our mother, Betty, to your facility on July 17th or 18th, and I want to extend a…read moreheartfelt shout‑out to CNA Sandra, OT Kelly, OT Raul, and PT Bert. You can have the strongest brand name in the industry, but without a truly dedicated staff, excellence is impossible. Sandra, Kelly, Raul, and Bert are anything but ordinary. My mother has been very weak due to the number of medications she's been on, and your team has done a wonderful job reducing some of them. The real gold stars, however, belong to these four incredible caregivers who, when Mom tried to skip OT and PT, kindly, professionally, and skillfully encouraged her to get out of bed and participate in her rehab. Every morning, Sandra helped Mom out of bed, into her wheelchair, and guided her through brushing her teeth and preparing for her therapy sessions. The food and food service team is surprisingly delicious and outstanding! It takes a special kind of person to stay positive, patient, and motivating day after day. Sandra, Kelly, Raul, and Bert, embody those qualities fully, and our family is deeply grateful. The food service team, and medical staff A+ too!

My gosh, this place is amazing! My son has been coming here for quite some time now and i have…read morenothing but good things to say about this location. My sons Speech Therapist Mrs. Michelle has been amazing and has been a great support through his journey. Always offering good feedback after every session, and letting me know what things to focus on at home to help aide my son with his speech development. I am so happy with their service and will continue to come here until my son no longer needs the services.

My daughter has been working with physical therapist Danielle since she was 9 months old and it's…read morebeen almost a year. She is super friendly and hardworking. We have had clear communication during the sessions for my daughter to be successful. She went from not rolling or crawling at a young age to trying to run around the house like flash. We are soon to start speech therapy there as well and I look forward to continuing our journey with AZOPT Fam. :)

Everything is wonderful. I'm healing. Fantastic. Therapy is intense but it's for my own health…read morereasons. The techniques that are used here are very up-to-date. The programs are Right on point for my needs to get me back to her. I need to be treated more like a family member than you are a patient when you need something. They are right here right away to 10 to my needs. I would recommend this Hospital rehab rehabilitation center to everyone and anyone who needs to heal properly and quickly the day Nurse's night nurses CNA's. Everyone is very very much appreciated by myself and my family so all of you out there they read this and have family members or even yourself that need that extra help. This is a place to come to sincerely yours Nancy Caoili.

My son was recently at Banner rehab West after being hospitalized for 3 weeks. When I read the…read moreamazing reviews I admit I was skeptical. I was wrong! The care he received here was unbelievable. From smiling Victoria at reception to every single nurse, doctor, PCT, therapist and pharmacist the kindness and expertise was unbeatable. I never had to ask for something's twice, actually I never had to ask at all.. they had it all taken care of. I will recommend this place to anyone and everyone who needs it. Thank you so much for your stellar care.

Super helpful and caring. Highly recommend, helped me understand and deal with life ending issues…read more Supplied a bed, wheelchair and walker along with personal items. I would have never survived it without them.

Can not in good faith recommend West side hospice of the valley. From day one it was a chaotic…read moremess! I had so many issues with this place that it took me filing with the BBB to get resolution. Day one a nurse arrived who said she was off but decided to come anyway to sort out meds. From the moment she walked in the door, she was a mess. I had to ask her to step outside because she was making me anxious. She was so far in over her head that I asked for another nurse to come out. The nurse freaking out left and decided an hour later to just walk into my house without calling or knocking. Bad move! You don't ever just walk into someone's home without them knowing and surely after you said you were leaving. You could have been seriously hurt! Common sense! She set the tone that was my entire experience with this company. My first nurse was all clinical. Sorry that doesn't work for me. You have to have compassion, you have to listen to the caretakers. Your unsolicited "advice" about me needing to rearrange my place was none of your business and out of line. How dare you think you're entitled to tell me how to arrange MY home. Just keep your voice down for the 5 minutes you see the patient. It's not that hard. After she and a cna broke two pieces of furniture and I asked for them to be replaced (denied), she wasn't welcome anymore. My furniture WAS replaced after I escalated it to people who weren't blowing smoke up my butt (Norma Jean ). Terrible team "leader". After the nurse change, I was chastised by the social worker who I used to really like. She asked why I wasn't comfortable coming to her all while defending the nurse I let go. Hmmm, I wonder why I wasn't comfortable talking to you........ You all were so concerned on protecting a nurse I didn't want you forgot you had a client to serve. My second nurse wasn't better and when I caught her in a lie and called her on it, the relationship was irreparable. Her fake attitude when calling just made visits dreadful. I hated every part of the experience with this company. Resources available were brushed off or denied. They made things so much worse when their job is to make them easier. I've had prior experiences with hospice and this was by far the worst. Stay far away! I CANNOT recommend them.