Thank You, Inspira Caregivers!…read more Huge appreciation and special recognition for two amazing aides in the memory care unit at Inspira: Sandra, Hazel (originally from Philippines), Wuyatta,Damien & Venice. The care and support they give our parents every day is a difficult job, and they do it with such grace and kindness. Inspira truly provides the comfort of knowing our parents are cared for in this next chapter of aging. We are so grateful!

My mother was in memory care here and it was terrible. They had very little staff and residents had…read moreto wait too long to get care. The food in memory care is different than the restaurant and it was disgusting. A hot dog and chips with no ketchup or anything for 9k a month. We moved out.

My husband just came home from La Loma Rehabilitation Center. He really appreciated all of the…read morecare and concern that was shown him during his stay. As he said, they were loving and caring to him. I experienced the same, they helped us navigate our very difficult inrusance company. We highly recommend this facility

Got pseudomonas infection there. Don't go! Probably got it from their lousy food. That's why he…read morewas transported back to lousy Abrazo West Campus Hospital for the second time.

"My elderly mother has dementia and had hip replacement surgery and after hospital stay, I was…read moregiven a list of Rehab Facilities for her to stay for PT and OT after surgery, and I was given a recommendation by a friend who had a relative have their Rehab stay at this facility - North Park Health & Rehabilitation in Phoenix, Arizona. It was a slow recovery for my mom, because she stopped caring to get better, after surgery and hospital stay. The staff at the facility were caring and supportive during my mom's stay. They took the time to understand her needs and treatments and were also helpful providing advice and support throughout her recovery process. My mom also had an issue where the date came where she was being discharged and the facility she previously lived would not take her back because they expected a hospital bed to be delivered and there was no need for her to have a hospital bed, because she was successful in getting out of her bed with PT and OT and she did not have a medical need for a hospital bed. This discharge experience became havoc for myself and my mother to locate a new place for mom at the last minute and North Park Case Manager along with my mother's Insurance Case Manager quickly resolved the issue and handled this problem immediately and resolved the issue and my mom's discharge and transport was a better experience to move mom to her new home." - Betty

I wish I could give ZERO stars…read more Our family's experience with North Park has been deeply disturbing. My father-in-law was admitted on September 9 able to walk, eat, drink, communicate, and carry on normal conversations. Within days, we watched him deteriorate dramatically. By Tuesday, he was chewing food and spitting it back out. By Wednesday, he looked extremely weak, noticeably thinner, confused, and "out of it." My husband immediately told staff that something was seriously wrong. HE was the one who raised the concern that his father appeared dehydrated and pushed them to give him IV fluids. When they first attempted the IV, they could not obtain access because he was already so dehydrated and had to call another team to obtain IV access. Despite his continued deterioration, he remained there. The lack of communication was unbelievable. NORTH PARK NEVER CALLED MY HUSBAND. NOT EVEN ONE TIME. My husband called THEM EVERY SINGLE DAY to find out how his father was doing. Getting an answer was a daily battle. He often had to call two or three times, sometimes more. The phone would ring and ring. He would be told to leave a message and that somebody would call him back. Nobody ever called him back. So he would keep calling until someone finally answered and gave him a brief update. This happened day after day. Meanwhile, my mother-in-law was physically at North Park EVERY DAY for approximately 5-6 hours and witnessed much of his decline firsthand. On Thursday and Friday, my husband repeatedly told North Park that his father was having serious difficulty swallowing. He specifically explained that it seemed as though his swallowing muscles were no longer working properly. We were told about speech therapy and were still being told to try to get him to eat. But this was not simply someone who did not feel like eating. We were watching a man who had been eating and drinking normally progressively lose the ability to swallow. By Saturday, he could no longer swallow even WATER. Saturday morning, my husband once again called North Park himself for an update. That morning he said he had had enough and told them he wanted his father OUT of North Park and sent to the hospital. ONLY AFTER my husband demanded the hospital transfer did a CNA speak with him on behalf of Dr. Hassan. My husband NEVER spoke directly with Dr. Hassan. Through the CNA, my husband was told they wanted to continue caring for his father at North Park, run additional tests, and obtain a chest X-ray. My husband strongly disagreed. He repeatedly explained that his father had been declining extremely rapidly and needed hospital-level care. The conversation became a heated verbal argument because my husband was demanding that his father be transferred. He insisted on the hospital transfer. I want to make this very clear: my father-in-law did NOT end up at the hospital because North Park suddenly recognized how seriously ill he was and proactively decided to transfer him. MY HUSBAND PUSHED FOR THE HOSPITAL TRANSFER. Once he arrived at the hospital, doctors found SEVERE DEHYDRATION, an infection/colitis, and BLOOD CLOTS IN HIS LUNGS. The hospital physician told my husband that his father was "very, very ill." Our family had been raising concerns for DAYS. If you have a loved one at this facility, please visit frequently. Call. Follow up. Write down names and dates. Document conversations. Do not assume someone will call you back simply because they tell you they will. Most importantly, KEEP ADVOCATING when something does not look right.

I had the opportunity to come in and engage with the residents here and let me tell you, the place…read moreexudes love, compassion, and everything needed for a family member to be taken care of. So grateful for my time here and sharing such wonderful moments with the residents! Such a loving crew! And Chally- a heart of gold.

My mother moved to The Cottages at Peoria (formerly Pacifica), while she was still fairly…read moreindependent, but with the onset of dementia. She remained a resident for four years until she passed away at 93 years old. I talked to her daily and visited once or twice a week. So my review is a personal observation and experience. The caregivers, resident staff and executive director, are phenomenal! My mother was fortunate to live in the same cottage all four years, her caregivers became extended family. They knew her and did everything they could to make her life pleasant and easy. How she liked her coffee, her favorite cereal. She loved to read, and they always made sure she had her books. But most importantly, they were all so attentive, caring and respectful as she approached the end of her life. I was there every day during her last two weeks, sometimes in the morning, other times late in the day. No matter when I arrived, her care was exceptional. Her medication was always on time, and her comfort was always a priority. My mother's hospice nurses let me know they were impressed with the care she was receiving. She was always kept clean, her bedding was changed multiple times a week and her room was spotless. The executive director is a wealth of knowledge for all levels of care. And more importantly, she knows every resident by name, and knows their stories. I relied on her experience and knowledge for many decisions that I needed to make for my mother. She is very friendly and always approachable. She has excellent communication with her staff and is always available to answer any questions. I highly recommend The Cottages at Peoria for your loved ones.

My family is very fortunate to have discovered The Cottages formerly Pacifica. My spouse had…read moresevere dementia with behavioral issues; and other facilities were not able to care for him and meet his needs. It was a blessing to find this facility with the help of a social worker. I met with the Executive Director, Erin who helped me understand the facility's approach to caring for its residents. She brought me a since of calm that I had not experienced since starting this journey with my spouse 3 years earlier. The office staff is professional and caring. The caregivers, nursing personnel and other staff are compassionate and always helpful. I no longer feared a call from an assisted living facility as I had in the past because I knew everything was under control, and my spouse was well cared for at all times by knowledgeable and tenderhearted personnel. As my spouse's condition deteriorated, everyone from office staff, to cottage staff were very kind and comforting. I routinely visited, unannounced, so I could check on my spouse. I found him well taken care of and happy during my visits. Hospice personnel who ultimately helped with the care of my spouse coordinated with The Cottages personnel, and my spouse was treated with respect and dignity. When he passed away, the staff were genuinely upset and empathetic toward my needs. I highly recommend The Cottages in Peoria AZ to care for your loved ones.

All I can say is Clear Sky of Avondale is the best Rehab Hospital. If you need rehab look no…read morefurther. Three hours ver one hour per day. gets you up and going. The staff works with each person depending on their needs as to how long your sessions last. I am a meat & potato person so I had to learn how to eat healthy food. Over all the food was very delicious. Here you can enjoy the company of the others at meal time in the cafeteria or the recreational room. One more piece of advice: stay away from Banner Rehab Hospital. It is best described as a prison, Zero being with any other people, you eat in your room alone, company is in your room, pets are in your room only.; enough said.

I was looking forward to my fathers recovery at clear sky. Turns out my dad ended up back in ICU…read moredue to a PEG tube infection. I notified his nurse about right lower quadrant redness on a Sunday evening at 7:15pm. Blood work and X-rays weren't done until the next day. He was sent to the ER the next day at 1:30pm. In my perspective it was neglect from the nurse. CNA's were not doing oral care for my father three times per day as ordered. His mouth was filled with gunk when he was admitted into ICU he had a swallowing exam it was awful.

Food is wonderful, tenured staff and a solid management team. Centrally located and dedicated…read moreteam, here for the right reasons. Definitely would feel comfortable placing my mom or dad here!

This is a beautiful community with caring staff! The meals are delicious and there are so many fun…read moreactivities. I would highly recommend.

My family and i volunteered at the Christmas event they put on for the residents at Terra Pointe…read more It's was apparent from the moment we walked in that every member of the staff truly cares about the people in their care and giving them positive experiences. They were so loving and nurturing toward each person they interacted with, and knew each person individually, it was truly heartwarming to witness and be a part of. Thank you Edith and staff for being so amazing to those who need the extra love in their lives!

If there was a way to give a negative rating, I would. My step father was in there for one week and…read morewas extremely abused. He had 2 black eyes, bruises all over his chest, back and arms. These people put on a good face but behind the scenes they are terrible people. My step father will sometimes flinch when we go to help him. The worst part is he couldn't tell us what happened because he couldn't remember. If you care about your loved ones with dementia, you will choose another place. RUN FROM THIS PLACE.