Food is wonderful, tenured staff and a solid management team. Centrally located and dedicated…read moreteam, here for the right reasons. Definitely would feel comfortable placing my mom or dad here!

This is a beautiful community with caring staff! The meals are delicious and there are so many fun…read moreactivities. I would highly recommend.

My husband just came home from La Loma Rehabilitation Center. He really appreciated all of the…read morecare and concern that was shown him during his stay. As he said, they were loving and caring to him. I experienced the same, they helped us navigate our very difficult inrusance company. We highly recommend this facility

Got pseudomonas infection there. Don't go! Probably got it from their lousy food. That's why he…read morewas transported back to lousy Abrazo West Campus Hospital for the second time.

My Father was the oldest resident 92, he unfortunately passed this year (2023)…read more The home is run by the Awandem Family , they are very good with their residents and run a very family style assisted living. The place is very professionally run and staff shows a lot of compassion. These folks go the extra mile to make sure their people are happy. I am forever in their debt over the great care they gave my father. Highly recommend this facility. Tony Mederos

I would definitely take my grandmother or grandfather here…read more Food is amazing, staff is amazing and it's a Christian organization! What more do you need.

This facility is very deceiving. It looks very impressive, and the apartments are nice, but behind…read morethe scenes is a different story. Spoiled/old food served. There is a constant turnover of employees in the dining room/Bistro. Even the Chef/Sou Chefs have had too many turnovers. The wait service is terrible. Servers are constantly standing behind closed doors on their cell phone or just standing around instead of clearing tables. There is no sense of urgency when seating/serving residents. For the cost of meals, you can get a much better meal on the outside, but so many residents are stuck with what they have to offer. The delivery of meals is hit or miss. The meals delivered are always smaller than what is s erved in the dining room, may be missing items ordered, or are delivered cold. The concierge and full -time staff are okay, but have no sense of urgency if a resident has a problem that they have never dealt with

Thank You, Inspira Caregivers!…read more Huge appreciation and special recognition for two amazing aides in the memory care unit at Inspira: Sandra, Hazel (originally from Philippines), Wuyatta,Damien & Venice. The care and support they give our parents every day is a difficult job, and they do it with such grace and kindness. Inspira truly provides the comfort of knowing our parents are cared for in this next chapter of aging. We are so grateful!

My mother was in memory care here and it was terrible. They had very little staff and residents had…read moreto wait too long to get care. The food in memory care is different than the restaurant and it was disgusting. A hot dog and chips with no ketchup or anything for 9k a month. We moved out.

I have lived at Chaparral Winds Independent Living for ten years, I saw many communities before I…read morechose Chaparral Winds Independent Living. In my time here things have become even better! New appliances in all units, fresh paint and furniture in common areas. The staff is GREAT! Cathy, Assistant Director, knows everybody personally , handles any problems and keeps things running smoothly. Keveline, Activities Director organizes a myriad of different things to do or experience. games, exercise, crafts and trips to art show, theater and museums and different restaurants. Like an exclusive cruise where you choose your activity! Ashley, Chef, provides two different entrees every day. If you don't fancy either one there are plenty of other options, Great meals in a pleasant dining room with good service. I think Chaparral Winds Independent Living Is exceptional with the relationship between staff and residents. Kathy, senior receptionist, Toni, and Danielle and others split a 24 hours day. There is ALWAYS an answer when you call. Arthur, Steve and Nacho - Maintenance - also have someone on call 24 hours for emergencies. NO, I am not being paid for this review! I just feel strongly enough about Chaparral Winds Independent Living to share, Not snobby or fancy but home with none of the responsibilities! look at the photos but better - come and meet the people!! If you are still with me.. I forgot we also have Transportation for personal appointments and Housekeeping who keep my home the way I would but can't anymore!,

Absolutely heart warming, friendly, they offer great food, the apartments are good size and nice,…read morethe casitas are big and open. Property is very large and gated. offers upgrading care as needed for the family member in the facility.

We have been using Care From The Heart for about 6 months as of March, 2014 to have a lady…read morecaregiver come in twice a week to help our 95 year old parents with bathing and general assistance around their house. We have found the folks at Care From The Heart to be helpful to us in understanding what their services provide and in all their communications. They have been very flexible in providing good people for our parents changing needs schedule. We would highly recommend their services. They seem to be very conscientious folks.

I have to tell you how disappointed I am with this company. Stephanie came to our home yesterday…read morewith all the right words of what the company could do for the assistance we needed for our 91 year old father who lives with us. They were given the specific days and times we were looking for and we were told it wasn't a problem. We called her back within an hour and told her we would like to proceed. Today we were informed that they had scheduling problems and they could not meet our needs. They didn't even offer other days or times as an option until we asked. Even at that they weren't sure they could help out. She wasted our time even coming & we could have been talking to companies that can help.

"My elderly mother has dementia and had hip replacement surgery and after hospital stay, I was…read moregiven a list of Rehab Facilities for her to stay for PT and OT after surgery, and I was given a recommendation by a friend who had a relative have their Rehab stay at this facility - North Park Health & Rehabilitation in Phoenix, Arizona. It was a slow recovery for my mom, because she stopped caring to get better, after surgery and hospital stay. The staff at the facility were caring and supportive during my mom's stay. They took the time to understand her needs and treatments and were also helpful providing advice and support throughout her recovery process. My mom also had an issue where the date came where she was being discharged and the facility she previously lived would not take her back because they expected a hospital bed to be delivered and there was no need for her to have a hospital bed, because she was successful in getting out of her bed with PT and OT and she did not have a medical need for a hospital bed. This discharge experience became havoc for myself and my mother to locate a new place for mom at the last minute and North Park Case Manager along with my mother's Insurance Case Manager quickly resolved the issue and handled this problem immediately and resolved the issue and my mom's discharge and transport was a better experience to move mom to her new home." - Betty

I wish I could give ZERO stars…read more Our family's experience with North Park has been deeply disturbing. My father-in-law was admitted on September 9 able to walk, eat, drink, communicate, and carry on normal conversations. Within days, we watched him deteriorate dramatically. By Tuesday, he was chewing food and spitting it back out. By Wednesday, he looked extremely weak, noticeably thinner, confused, and "out of it." My husband immediately told staff that something was seriously wrong. HE was the one who raised the concern that his father appeared dehydrated and pushed them to give him IV fluids. When they first attempted the IV, they could not obtain access because he was already so dehydrated and had to call another team to obtain IV access. Despite his continued deterioration, he remained there. The lack of communication was unbelievable. NORTH PARK NEVER CALLED MY HUSBAND. NOT EVEN ONE TIME. My husband called THEM EVERY SINGLE DAY to find out how his father was doing. Getting an answer was a daily battle. He often had to call two or three times, sometimes more. The phone would ring and ring. He would be told to leave a message and that somebody would call him back. Nobody ever called him back. So he would keep calling until someone finally answered and gave him a brief update. This happened day after day. Meanwhile, my mother-in-law was physically at North Park EVERY DAY for approximately 5-6 hours and witnessed much of his decline firsthand. On Thursday and Friday, my husband repeatedly told North Park that his father was having serious difficulty swallowing. He specifically explained that it seemed as though his swallowing muscles were no longer working properly. We were told about speech therapy and were still being told to try to get him to eat. But this was not simply someone who did not feel like eating. We were watching a man who had been eating and drinking normally progressively lose the ability to swallow. By Saturday, he could no longer swallow even WATER. Saturday morning, my husband once again called North Park himself for an update. That morning he said he had had enough and told them he wanted his father OUT of North Park and sent to the hospital. ONLY AFTER my husband demanded the hospital transfer did a CNA speak with him on behalf of Dr. Hassan. My husband NEVER spoke directly with Dr. Hassan. Through the CNA, my husband was told they wanted to continue caring for his father at North Park, run additional tests, and obtain a chest X-ray. My husband strongly disagreed. He repeatedly explained that his father had been declining extremely rapidly and needed hospital-level care. The conversation became a heated verbal argument because my husband was demanding that his father be transferred. He insisted on the hospital transfer. I want to make this very clear: my father-in-law did NOT end up at the hospital because North Park suddenly recognized how seriously ill he was and proactively decided to transfer him. MY HUSBAND PUSHED FOR THE HOSPITAL TRANSFER. Once he arrived at the hospital, doctors found SEVERE DEHYDRATION, an infection/colitis, and BLOOD CLOTS IN HIS LUNGS. The hospital physician told my husband that his father was "very, very ill." Our family had been raising concerns for DAYS. If you have a loved one at this facility, please visit frequently. Call. Follow up. Write down names and dates. Document conversations. Do not assume someone will call you back simply because they tell you they will. Most importantly, KEEP ADVOCATING when something does not look right.