Right at Home East Valley turned down a home care assignment for a relative who is a 99 year old…read moreWW2 veteran with a broken hip, after they had already accepted it, without any explanation!!  They hung a dying, brave veteran who served our nation with distinction in the Pacific out to dry without any cause or explanation just two weeks before Christmas. Talk about a deplorable and mean-spirited act!

A family mber was interviewed for a positioning was hired. She attended orientation but was never…read moreprovided with a job. They refuse to provide anything saying she no longer works there. She has called numerous time and the female there has yelled at her to stop calling and that she doesn't care. All she need is Records to show she doesn't work there anymore and they are not willing to do that. If they treat their employees like this, imagine how they would treat clients. No wonder they only have a 3 star rating. No thanks.

The team over at Right at Home care. They are attentive, kind, organized and hire dependable…read morepeople. It was an easy, straightforward process to onboard their services. Thank you for your ongoing support for our family.

The northwest Right At Home agency served my mother nearly 9 months. We primarily had one…read morecaregiver, Abbey. She took the time to really get to know our mother, and they had a wonderful connection. Abbey was very personable, hard working and a great companion and caregiver to my mother. Abbey was also very good to our mother's dog! When Abbey needed time off, Right At Home always worked hard to find another provider. The other providers were very nice and hard working. Thank you all for making my mother's care such a positive experience! I would highly recommend this company!

Tasha is a very dedicated home care agency owner that focuses on the well-being of her clients and…read moretheir family members. This is evident from the outset when she listens closely to their needs and develops a customized care plan, which is referenced by her well-trained and compassionate Caregiving staff. Tasha's caring staff creates a safe environment that allows individuals to live in their home, with dignity, for as long as possible. In addition to specializing in dementia care and fall prevention, her Caregivers can assist with several tasks like meal preparation, medication reminders, hygiene care, ambulation and light housekeeping to name a few. Tasha and her team believe in regularly communicating with the family to help keep everyone informed.

Tasha and Chris run this business with their heart and sole. They are very hands on and go over…read moreand beyond for the client and the caregivers. They love what they do and it shows in everything they do. They will do whatever it takes to help the client or the clients family. If they can not help the client they will give them the information they need to get loved one taken care of.

I had an outstanding experience with Right At Home from start to finish. Chris, the owner, answered…read morethe call, and he quickly put my overwhelmed self at ease. :) His clear communication and quick confirmation was appreciated, not to mention, it was somewhat last minute, so I felt immediate relief that it could even be done. The driver/ health aide, Cash (her nickname) arrived early, greeted me warmly, and immediately made me feel comfortable and taken care of. I over-ordered from Amazon while staying at the skilled nursing facility (oops) and she was more than happy to help me with my bags and such. She also assisted me up the stairs to my condo, and I felt very safe and comfortable. I wasn't able to put any weight on my leg at that time, so having her help me was invaluable. She was very capable. The vehicle itself was clean, and spacious, --exactly what you want for a smooth, stress-free ride. What really stood out, though, was the professionalism and attention to detail. Cash navigated traffic efficiently, secured a safe journey, and even went the extra mile to ensure I got to my doorstep safely. She prevented me from what could have been a fall on an uneven surface while getting me to my door. (Thank you, Cash!) I also appreciate that they have a two hour minimum versus a three hour or more minimum that others have. I felt that the cost was very reasonable, as I'm not sure I could have made it up the stairs without her, lol. Punctuality, reliability, and exceptional customer service can be hard to come by, but Right At Home truly delivers on all fronts. I wouldn't hesitate to use them again and highly recommend them to anyone looking for dependable, top-tier medical transportation.

From the owner: Right at Home provides trusted in-home care for seniors and adults with disabilities. Our highly…read moretrained caregivers can provide companionship, hygiene support, respite care and physical assistance to help loved ones live independently at home. We understand that everyone's situation is unique, so we create custom care plans in collaboration with you to ensure the best possible care. Right at Home provides service 24/7--during holidays, weekends, evenings and overnight. Call us today to see how we can improve your loved one's quality of life!

The worst service company Ihave every worked with. Unless you want to pay a "cargiver" $30 an hour…read moreto watch tv or play on their phone dont use this company.

Right at home in Goodyear is the WORST agency I have worked with - the admin office manager is…read moreinept, unprofessional, AND not flexible in the least. The office manager schedules caregivers based on income earned instead of the needs of the person needing the care. For example, the substitute caregiver provided only spoke English while I had been requesting a Spanish speaking caregiver as the client has dementia and needs daily mental stimulation. Through the same agency I found a Spanish speaking caregiver whose schedule was open 2 days a week that could provide the stimulation the client needed, both the office manager and owner stated they would NOT schedule her in as it would take the substitute caregivers paycheck. In addition, the office manager spoke trash to the client about their own employee while she was present in the home. I WOULD NOT RECOMMEND THIS AGENCY TO ANYONE - While the actual caregivers are awesome I would think the front office's and owner's unprofessionalism would affect the morale of the employees

Right At Home was hired in late 2023 to care for my mother who was 89 and in failing mental and…read morephysical health. She needed 24/7 care and was waiting for a room to open up at a nursing facility. Prior to that I had been caring for her on my own 24/7 for six years. During this time no one entered our home except for Right At Home employees. My mother subsequently passed away in early January 2024. A week before her passing, I realized one of the employees from Right At Home stole over $100,000 worth of heirloom jewelry, my grandmother's sterling silver over 100 years old, coins, and video equipment. The jewelry was hidden in a safe with the key hidden in another location, and the other items were in the garage and no one had permission to go in the garage. I have texts from the alleged thief that she went into the garage without contacting me first. I immediately reported to the police and to Right At Home. I have texts from the owners saying "a safe should be safe" and that they feel responsible. I hired a Private Investigator do a background check on the alleged thief that worked for Right At Home. This person had a criminal background and was adjudicated for theft and prostitution. Also, this person has two social security numbers, one they share with another person and multiple evictions. In September of 2024, the alleged thief reached out to me saying she wanted to return items and that she thought she was in trouble. I immediately reached out to the detective, as of today nothing has been done. I reached out to the alleged thief and that person changed their minds. After reading the final police report, I saw the owners fabricated their story and blamed me and disparaged my character. If they believed this were true than they had a duty as mandated reporters to report me to various agencies, they did not. Failure to report is a Class 1 Misdemeanor A.R.S. 46-454. This prolific theft and the death of my mother one week later profoundly affected me, but to have the caregivers disparage me to protect themselves is a disgrace and managing that situation while grieving made it even more devastating! At this time, no one has accepted responsibility! I have so much evidence against this person and yet law enforcement has dropped the ball. And absolutely no contrition from Right At Home. Families considering in home care should ask detailed question about screening, supervision and accountability before making a decision. To make matters worse, this person was never fired. I will be forever harmed. The response of the owners do not negate the fact they hired a criminal and brought this person into our home. My Private Investigator was able to do a simple background check which produced this person's criminal record and also the fact that this person was allegedly committing social security fraud. I have evidence of multiple social security numbers one being shared by another individual. Another added trauma was when I was told by the owner of a pawn shop in my city, while I was searching for my stolen property, that I should be careful because they knew this person and said this person has guns. Their response also does not negate that they made false accusations and contradicting statements to law enforcement. Again, I have proof of that. Unfortunately, the police department in my city neglect to protect their citizens and even with enough evidence to indict, they failed me and the safety of of our community. Many citizens of our city have been denied justice. This person is out in the world to continue to harm others, enriched by their theft and greed. All these items were sentimental and most one of a kind irreplaceable heirlooms that were in a hidden safe and stored in a location that was off limits. There is not a day that goes by when I think of my mother that I'm also haunted by this profound and egregious injustice and how no one involved has taken accountability. I did nothing wrong yet I have to endure this harm and grief!

From the owner: Right at Home provides trusted in-home care for seniors and adults with disabilities. Our highly…read moretrained caregivers can provide companionship, hygiene support, respite care and physical assistance to help loved ones live independently at home. We understand that everyone's situation is unique, so we create custom care plans in collaboration with you to ensure the best possible care. Right at Home provides service 24/7--during holidays, weekends, evenings and overnight. Call us today to see how we can improve your loved one's quality of life!

Right at Home has been a blessing. From the very first call it's been a great experience. They are…read moreresponsive, professional and have been extremely helpful. The caregiver assists with meal prep for my Dad and makes sure he eats well, but also provides companionship and someone my dad can talk to on a regular basis. It's made a big difference in his day-to-day life and has given our family peace of mind. We are very happy with the service and would absolutely recommend them to anyone looking for support for a loved one.

Right at home North Phoenix has really gone above and beyond in the care for my mother. When I…read morefirst met with the owner Jaime, I was out at ease and comfortable knowing that her company would provide quality care for my mom. The caregivers that helped my mom are always prompt and professional. I would highly recommend them.

Hawthorn Court is an incredible memory care offering a Montessori inspired lifestyle for its…read moreresidents! This community gives the residents a wonderful sense of independence and purpose. The staff is compassionate with its residents and their families and they are so knowledgeable about memory care needs!

6/23/23 My 93 year old brother in law lived at Hawthorn a…read morelittle less than 5 months. We did not want him to have to live there and he didn't want that either. However, the staff and administrators helped us all get through in the best possible way. He had excellent care from the staff. They made sure they did everything possible to make him comfortable. They were kind, compassionate, caring, patient and competent. His room and private bath were large, private with plenty of light and always clean. Meals were good and special diet needs were accommodated.The administrators were knowledgeable and flexible. Hawthorn felt like a home not an institution. If you are in need of memory care for a loved one Hawthorn is a place to visit and consider seriously.

Wanted to express my thanks to everyone at TheKey in the Clemson/Salem SC area. When my mother…read moresuddenly took ill and needed 24/7 care temporarily ,I called them a bit frazzled and they put together a team very quickly. This was done on Thanksgiving week! Everyone they sent was so kind, friendly and attentive. There were household chores and doctors appointments (some that were not close) that they had to help with and did it all with smiles. Apart from a few scheduling issues, everything ran smoothly. Again, many thanks to them.

We have been using TheKey (San Jose) for 24 hour care since October 2022. Aside from a couple of…read morereliable caregivers, we have had poor quality of care exacerbating an already stressful situation. There does not appear to be a matching process or vetting. There has not been alignment between caregivers, staffing manager, and care manager causing confusion, multiple miscommunications, poor continuity of care and additional stress. Calendars (if we get an updated one) are never accurate and there does not appear to be accountability for who is responsible for what. My family has had almost no peace of mind during this difficult time and I have spent countless hours managing problems with both caregivers and Keys leadership multiple times a week. Two night caregivers have slept through multiple call button rings, two caregivers have no showed, one caregiver walked around the house all night keeping everyone awake. After asking the care manager all this week to verify coverage for this weekend, another no show tonight - Christmas weekend. These are only a few examples of problems that have occurred in a short period of time. Why not fire The Keys? Easier said than done. While my parents have me advocating for them, it's sad to think about other vulnerable elderly folks that need support and are being taken advantage of by what appears to be incompetent leadership and a poor for profit business model. For the amount of money Keys charges, service should be seamless. Do better. You are certainly not helping older adults live well in their own homes or improving their quality of lives. We know that stress and lack of sleep exacerbate medical problems. Sadly, The Keys has succeeded in accomplishing this.

Generations provided in home care for my mother for years. They always sent top notch, mature…read morecaregivers. The owner is truly caring concerning their clients. We had several difficulties within our family, and they also helped with professional counseling for that situation. Highly recommend.

Elaine at Generations is helpful, kind, and caring. Her caregivers follow after her. My elderly…read moremother is prone to bruising and skin tears due to a severe medical condition. Generations treat her like a queen. They are very gentle, they take their time, and they treat my mom with the dignity and respect she's earned. It gives me great peace of mind to know she's in such good hands.